Παράγγειλα μια αντρική κολονια εκτός ότι δεν μυριζε καθόλου μα καθόλου από πάνω μπορούσες να την ξεβιδώσεις κ να την γεμίσεις, αυτό δεν γίνεται στα κανονικά μπουκάλια κ πλήρωσα τιμή 46 ευρώ. Αίσχος να... Ver mais
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Veja o que dizem as avaliações
Παρρήγγειλα προϊόντα για δώρο γενεθλίων, οι χρόνοι παράδοσης ήταν 3-4 εργάσιμες, 8 ημέρες μετά δεν είχαν έρθει, πήγα στα γενέθλια με άδεια χέρια, έχασα άπειρο χρόνο να προσπαθώ να επικοινωνήσω με την... Ver mais
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1. Even though I ordered a cosmetic product requesting specifically for a long expiration date, I received one expiring in 3 months! 2. The delivery date within 1-2 working days in Athens is totall... Ver mais
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My order arrived very quickly, I was informed in every step of the delivery and the packaging was eco-friendly!
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Detalhes da empresa
Escrito pela empresa
Το Makeup είναι ένα ηλεκτρονικό κατάστημα που προσφέρει μεγάλη ποικιλία καλλυντικών και αρωμάτων. Έχουμε πάνω από 143.000 προϊόντα από 2.000 από τις πιο δημοφιλείς μάρκες στον κόσμο. Δραστηριοποιούμαστε σε 25 χώρες, συμπεριλαμβανομένων της Ουκρανίας, της Γερμανίας, της Γαλλίας, της Ισπανίας, της Βουλγαρίας, της Αγγλίας, των ΗΠΑ και άλλων. Δωρεάν αποστολή για παραγγελίες άνω των 19 ευρώ στην Ελλάδα. Makeup is an electronic store that offers a wide variety of cosmetics and perfumes. We have over 143,000 products from 2,000 of the world's most popular brands. We operate in 25 countries, including Ukraine, Germany, France, Spain, Bulgaria, England, USA and others. Free shipping for orders over 19 euros in Greece.
Informações de contato
Grécia
- makeup.gr
2,4
Ruim
36 avaliações
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Very happy with my order
My order arrived very quickly, I was informed in every step of the delivery and the packaging was eco-friendly!
14 de março de 2026
Avaliação não solicitada
Resposta de Makeup
Thank you very much for your kind feedback!
We are truly happy to hear that you were satisfied with the fast delivery, order updates, and eco-friendly packaging. Providing a smooth shopping experience for our customers is very important to us.
We hope you enjoy your products and look forward to serving you again!
The MAKEUP.GR Team 💙
Don't recommend!
I live in Cyprus and the perfumes I wanted were no longer available in their Cyprus online shop. I found the same perfumes in their Greek website and contacted them asking if I can purchase them and if they can deliver to Cyprus. I received their response stating they can ship to Cyprus. So I sent my email on 01/01/2026 at about 2am and received ther email in about 6 hours. As you can see, it was the New Year day and I'm sure most of the world wasn't working. Before I contacted them, the perfume I wanted was advertised for €19 on their website. As soon as I received their response, the price went up to €31. When I asked them why they increased the price within a few hours, they gave me a lame explanation.
Then I found another perfume which on their website was on sale. I contacted them asking how I can buy it. I even sent them a screenshot of my cart. They asked me to give them my contact info and they will send me the perfume and I'll pay for it on delivery. After sending them my contact info, I received their email stating that they can't help me and that I should buy from their Cyprus shop.
What the hell was that? How can you send me 4 emails stating that you can send the perfumes to Cyprus, but refuse to do so after you receive my contact details?! Is this some kind of scam? I'm definitely going to report them to appropriate authorities. I'm very disappointed and don't recommend it to anyone.
5 de janeiro de 2026
Avaliação não solicitada
Resposta de Makeup
Thank you for taking the time to share your feedback.
We would like to clarify that orders can only be placed through the website corresponding to the country where the customer is located. Unfortunately, it is not possible to complete purchases from websites of other countries, as our system does not allow this. One of the main reasons is that each country operates with local phone numbers and country-specific order systems.
Please also note that product availability may differ from country to country. A product that is available in one market may be temporarily unavailable in another. The same applies to prices and promotions, which are set independently for each country and may vary at any given time.
We apologize for any confusion caused during the communication and understand your disappointment. Your feedback is valuable to us, and we will use it to improve clarity in our future responses.
Kind regards,
The MAKEUP Team
Everything fine, no complaints.
Fast service, authentic, quality products, great variety, seamless communication, many payment options, good packaging.
13 de dezembro de 2025
Avaliação não solicitada
Resposta de Makeup
Thank you very much for your wonderful feedback! 😊
We’re happy to hear that you’re satisfied with our service, product quality, variety, and communication. Your kind words motivate us to keep delivering the best possible experience. We look forward to serving you again soon!
Scammers
Scammers! Their conditioner destroyed my hair . Their products are counterfeit without batch number! If you are affected Please report this shop to the Greek authorities so they will stop selling dangerous products
27 de novembro de 2025
Avaliação não solicitada
Resposta de Makeup
Hello,
We are very sorry to hear about your experience. Please note that all our products are 100% original, come directly from authorized distributors, and each item has its own batch or lot number, which can be verified.
We take such feedback very seriously.
Could you please contact us directly and provide your order number and photos of the product you received? This will help us investigate the issue and assist you properly.
Thank you in advance for your cooperation. We are here to help.
The MAKEUP team
Πουλάνε χαλασμένα προϊόντα
Πουλάνε χαλασμένα προϊόντα. Μακρια
10 de outubro de 2025
Avaliação não solicitada
Resposta de Makeup
Λυπούμαστε ειλικρινά που είχατε αυτήν την εμπειρία. Όλα τα προϊόντα μας ελέγχονται προσεκτικά πριν αποσταλούν, αλλά αν λάβατε κάποιο ελαττωματικό είδος, παρακαλούμε επικοινωνήστε μαζί μας στο complaints@makeup.gr ώστε να το αντικαταστήσουμε άμεσα ή να σας προσφέρουμε λύση.
Στόχος μας είναι κάθε πελάτης να μένει απόλυτα ικανοποιημένος.
Παράγγειλα μια αντρική κολονια εκτός…
Παράγγειλα μια αντρική κολονια εκτός ότι δεν μυριζε καθόλου μα καθόλου από πάνω μπορούσες να την ξεβιδώσεις κ να την γεμίσεις, αυτό δεν γίνεται στα κανονικά μπουκάλια κ πλήρωσα τιμή 46 ευρώ. Αίσχος να μη γραφετε οτι οι κολονιες σας είναι original να λέτε στο κόσμο ότι είναι απομιμήσεις.ντροπη.
28 de julho de 2025
Avaliação não solicitada
Resposta de Makeup
Αγαπητή ΣΟΦΙΑ ΣΚΟΡΔΙΑΛΟ,
Λυπούμαστε ειλικρινά που η εμπειρία σας με το προϊόν δεν ανταποκρίθηκε στις προσδοκίες σας. 🙏 Όλα τα προϊόντα μας προέρχονται αποκλειστικά από επίσημους και αξιόπιστους προμηθευτές, και ποτέ δεν διαθέτουμε απομιμήσεις.
Θα θέλαμε να εξετάσουμε άμεσα το ζήτημα που αναφέρετε. Σας παρακαλούμε να επικοινωνήσετε μαζί μας στο complaints@makeup.gr στέλνοντάς μας τον αριθμό παραγγελίας σας και φωτογραφίες του προϊόντος, ώστε το αρμόδιο τμήμα να προχωρήσει σε έλεγχο και να σας καθοδηγήσει για τα επόμενα βήματα (επιστροφή ή αντικατάσταση).
Στόχος μας είναι να μείνετε απολύτως ικανοποιημένοι και θα κάνουμε το καλύτερο δυνατό για να λυθεί το θέμα προς όφελός σας.
Με εκτίμηση,
Η ομάδα του MAKEUP
The aromata are not authentic (they…
The aromata are not authentic, packed in simple paper inside, no nylon around the box like in the normal shops, not original package. I JUST got the parcel, very diassapointed, the do not answer the letter about refund. Do not shop. Stay away.
7 de agosto de 2025
Avaliação não solicitada
Resposta de Makeup
Dear Anna Prosiannykova,
We’re sorry to hear that you were not satisfied with your order.
Please note that we do not use plastic wrapping, as we are an eco-friendly company committed to protecting the environment. All products are packed using recyclable materials.
All items on our website are 100% authentic, sourced directly from official distributors. If you have concerns about a specific item, feel free to contact us with more details so we can review it.
When placing your order, you agreed to our Terms & Conditions, which state that the Claims Department responds within 14 working days. We kindly ask for a bit of patience while your request is being processed.
Thank you for your understanding.
Kind regards,
MAKEUP Team
Worst experience possible - Don't try it
1. Even though I ordered a cosmetic product requesting specifically for a long expiration date, I received one expiring in 3 months!
2. The delivery date within 1-2 working days in Athens is totally misleading. You would need at least 5-6 days.
3. The agent at their call center is not an active listener and isn't there to actually help.
Really bad experience overall. Don't try it.
6 de agosto de 2025
Avaliação não solicitada
Resposta de Makeup
Dear eva veneka!
We’re truly sorry to hear that your experience did not meet your expectations, and we sincerely apologize for the inconvenience caused.
Regarding the product’s expiration date — we always aim to ship items with the longest shelf life available in stock. If you received a product expiring in 3 months despite your request, this may have been an oversight, and we would like to look into it and offer a solution.
As for the delivery delay, we understand how frustrating this can be. While most deliveries in Athens are completed within 1–2 working days, external courier delays may occur — especially during peak periods — and we apologize if this was not clearly communicated.
We are also concerned about your experience with our call center. Providing helpful and attentive customer service is important to us, and your feedback will be reviewed seriously with our team.
Please contact us directly at complaints@makeup.gr with your order number so we can resolve this matter properly.
Thank you for taking the time to share your feedback — it helps us improve.
Kind regards,
The MAKEUP team
I ordered the Casmir perfume
I ordered the Casmir perfume, which doesn’t even qualify as a decent cologne – and when I contacted them, they simply said they were waiting for a response from the warehouse. That response never came. Unfortunately, the perfumes are fake.
15 de junho de 2025
Avaliação não solicitada
Resposta de Makeup
Dear Ευσταθια Τσακαλοματη,
Thank you for your feedback, and we're truly sorry to hear that you were not satisfied with the Casmir perfume you received.
Please allow us to clarify: all the products we offer — including perfumes — are 100% original and sourced directly from official distributors or certified suppliers. We do not sell fake or counterfeit items under any circumstances.
Regarding your inquiry, we understand your frustration and apologize for the delay. In cases involving quality concerns, we are required to wait for an official inspection or statement from the warehouse or supplier before proceeding further. If you have not yet received a follow-up, we kindly ask you to contact us again at complaints@makeup.gr, so we can prioritize your case and ensure it is resolved promptly.
We appreciate your patience and assure you that customer satisfaction is a top priority for us.
Kind regards,
The Makeup.gr Team
Efficient & Friendly customer service
The product I ordered (Kenzo Flower by Kenzo set) was a present for a friend and I was afraid it might not arrive in time so I left a comment and they called me and informed me about the date I would receive it. It came in time and packed with eco-friendly paper 😀 Thank you!
1 de julho de 2025
Avaliação não solicitada
Resposta de Makeup
We're really happy to hear that your gift arrived on time and that you were pleased with the packaging and our customer service. We always try to go the extra mile — especially when it comes to gifts! 😊
Your feedback means a lot to us, and we hope your friend loved the Kenzo set!
Looking forward to serving you again soon.
Warm regards,
The Makeup.gr Team
The worst e-shop!
They sent me an open product and when complaint insisted that it is how they get it from supplier. ....no return initiated, and no refund....the worst e-ship I have ever had....simply unacceptable!! I will don buy anything else from them! ...I lost 10 euros they lost a good customer!! Good for the other proper shops in Greece!!!
11 de junho de 2025
Avaliação não solicitada
Resposta de Makeup
Dear Paris,
Thank you for taking the time to share your feedback.
We are truly sorry to hear about your experience and that you received a product that did not meet your expectations. This is certainly not the standard of service we aim to provide.
We would like to clarify that we never intentionally ship opened or damaged products. If you received an item in such condition, we sincerely apologize. Our team always follows supplier instructions and checks products, but in this case we clearly failed to meet your expectations.
We would like to resolve this for you. Please contact us at complaints@makeup.gr with your order number and details of the issue, and we will review your case again to see how we can offer a suitable solution — whether that is a return, a replacement, or another resolution.
Your trust is important to us, and we hope you will give us the chance to make things right.
Kind regards,
The Makeup.gr Team
Διαγνωστικά τεστ από Βουλγαρία
Εχω παραγγείλει από αυτό το κατάστημα διαγνωστικά τεστ και μου τα στείλαν με οδηγίες μόνο στα βουλγαρικά. Και παρακαλώ πολύ makeup, αν το διαβάσετε αυτό μην με ενοχλήσετε με τηλεφωνήματα
11 de junho de 2025
Avaliação não solicitada
Resposta de Makeup
Αγαπητέ Κύριε,
Σας ευχαριστούμε για το σχόλιό σας και λυπούμαστε για την αναστάτωση με τις οδηγίες χρήσης στα βουλγαρικά.
Θα θέλαμε να σας ενημερώσουμε ότι, λόγω του ότι διαθέτουμε πάνω από 170.000 προϊόντα στο site μας, είναι δύσκολο να έχουμε αναλυτικές πληροφορίες και οδηγίες χρήσης διαθέσιμες σε περισσότερες από 30 γλώσσες ταυτόχρονα. Καταβάλλουμε συνεχή προσπάθεια για την επεξεργασία και μετάφραση των πληροφοριών, αλλά πρόκειται για διαδικασία που απαιτεί χρόνο.
Αν χρειάζεστε συγκεκριμένες πληροφορίες για κάποιο προϊόν, μπορείτε να μας στείλετε email στο info@makeup.gr και θα χαρούμε να σας εξυπηρετήσουμε άμεσα.
Σεβόμαστε απόλυτα την επιθυμία σας να μην επικοινωνήσουμε τηλεφωνικά.
Με εκτίμηση,
Η ομάδα του makeup.gr
I ordered a parfume
I ordered a parfume, it came on time good condition and the price was very good.
21 de maio de 2025
Avaliação não solicitada
Resposta de Makeup
Thank you very much for your positive feedback.
We are pleased to hear that your order arrived on time, in excellent condition, and at a satisfactory price.
It is always our goal to provide quality products and reliable service. We truly appreciate your trust and look forward to serving you again in the future.
Kind regards,
The makeup.gr Team
Awful delivery service!!!
Unfortunately the store assigns postage of purchased goods to elta-courier. This is too bad for their reputation. I have not yet received a much needed product of supplements that was dispatched on 11/12/2024. Today, 30/12/2024, the package is still at the Athens depot of the courier...it is there since 17/12/2024 (according to the package tracking).
I'll think twice before ordering anything from makeup.gr in the future after this experience.
30 de dezembro de 2024
Avaliação não solicitada
Resposta de Makeup
Dear customer! Sorry for your disappointment! We would like to assure you that the opinion of our customers is of the utmost importance to us and our international team is working every day to provide better service. In this regard, we will take your complaint into consideration and will do our best to provide more than one choice of delivery, throughout Greece. We wish you a good and happy new year and a wonderful afternoon. The team of Makeup.gr
Be careful!!! ⚠️
As soon as I put a negative review and photo on their website about a defective bottle of perfume they sent me and harassed me beyond belief for days until they accept it back, they immediately remove my review again and again arbitrarily to hide the truth about the problematic product from the people! I have also been asking them for a long time to give me an address of someone director in charge of their company in Greece where I can send a court document and they refuse saying that it does not exist! They have also blocked me on paypal without notifying me as they should have!
31 de outubro de 2024
Avaliação não solicitada
Resposta de Makeup
Dear customer,
as we have explained to you here and countless times, the whole process for returning the product and your money according to our terms of use has been completed! We tried our best to give you a professional service right and as you know and according to the evidence we have it all happened within 14 working days. We would request you to stop this pointless messaging as the case is closed and there is no need for you and us to suffer.
Have a nice day!
DANGER
If you are unlucky and they send you a defective product and you have to return it.. then know that you must forget your money! They will make you suffer unimaginable things! The company is operated by a money laundering mafia. AWAY DANGER!!!
Neither the satisfaction of your customers comes first, nor do you respect them in the slightest! I do NOT accept your apology and you are the worst professional I have dealt with in my many years of online shopping of all kinds. You wear out the customer's soul and make him wait a long time and order him to endure the senseless tortures you put him through when the customer does not accept your small gifts with which you seek to buy him off - not under the law - but by taking the law in your hands which you arbitrarily modify only as it suits you! I saw in comments that you did the same to other customers, so you have a system. In my case, however, where there is a prosecutor in my family, all this tyranny will not simply pass. I will stop you from taking advantage of the mental health and money of the customers which you illegally withhold after you have exhausted him psychologically as I have already taken legal action and sanctions will be imposed on every manager and every employee of your company. I was begging you to act quickly as I am moving house and my time is limited and so is my health as I am undergoing surgeries but you have COMPLETELY ignored doing the exact opposite! Now you will also shoulder the consequences.
27 de setembro de 2024
Avaliação não solicitada
Resposta de Makeup
Dear Customers,
Every single opinion, positive or negative, is important to us. The satisfaction of our customers comes first.
We see that you have contacted the claims department. Your claim has been accepted and is being processed in the most efficient way possible under the law. The moment the product arrives in the warehouse, you will be refunded. Sorry for the inconvenience!
Dear Customers,
There are terms and conditions on the site and it is a good idea for every customer to read them before ordering. We also adhere to them and respect the terms that are stated there and you have agreede with these terms. A request for reimbursement has been submitted to the accounting department. The product has arrived in our warehouse today and your money will be refunded. We are sorry that you have had problems with your health, we wish you a speedy recovery and hope the issue will be resolved after your refund, which is not only up to us but also other circumstances as you understand. We wish you a good day!
απαράδεκτοι. Μην παραγγείλετε! Προσοχή. Κλέβουν
απαράδεκτοι! ποτέ ξανά. μην παραγγείλετε ποτέ σε αυτό το on line κατάστημα. Δεν θα σας το φέρουν ποτέ. Θα σας φάνε τα χρήματά σας και συνεχώς θα σας κοροιδεύουν. Τέτοια καταστήματα πρέπει να τα σφραγίζουν. Τέλος
2 de outubro de 2024
Avaliação não solicitada
Resposta de Makeup
Αγαπητέ πελάτη,
Κάθε γνώμη, είτε θετική είτε αρνητική, είναι σημαντική για εμάς. Η ικανοποίηση των πελατών είναι ζωτικής σημασίας για εμάς.
Μπορείτε να μας δώσετε τον αριθμό παραγγελίας ώστε να διευκρινίσουμε το πρόβλημα και να σας βοηθήσουμε όσο το δυνατόν περισσότερο;
Πολύ κακή κακή εξυπηρέτηση.... Αγοράστε από αλλού!!!!
Τοποθετώ ένα αστέρι αναγκαστικά και όχι γιατί το θέλω ουσιαστικά δεν αξίζει ούτε ένα. Πολύ αργή παράδοση. Προσωπικό που σε ότι ερώτηση και αν τους κάνεις επαναλαμβάνουν την ίδια αιτιολογία '' δεν αναλαμβάνουμε ευθύνη ''. Είχα ζητήσει δειγματάκια που όλοι σου τοποθετούν και χωρίς να το ζητήσεις και η απάντηση ήταν ότι το σύστημα διαλέγει αυτόματα αναλόγως τον πελάτη. Όταν ρώτησα τι εννοείτε η απάντηση που έλαβα ήταν ότι δεν γνωρίζουν τα κριτήρια επιλογής του συστήματος. Άρα δουλεύεις για μια επιχείρηση και δεν γνωρίζεις πως δουλεύει η επιχείρηση. Και εγώ έχω να πω, μπάτε σκύλοι αλέστε.
3 de outubro de 2024
Avaliação não solicitada
Resposta de Makeup
Αγαπητέ πελάτη,
Χίλια συγγνώμη για την κακή σας εμπειρία στο κατάστημά μας.
Κάθε γνώμη, είτε θετική είτε αρνητική, είναι σημαντική για εμάς. Η ικανοποίηση των πελατών είναι ζωτικής σημασίας για εμάς.
Μπορείτε να μας δώσετε τον αριθμό παραγγελίας ώστε να διευκρινίσουμε το πρόβλημα και να σας βοηθήσουμε όσο το δυνατόν περισσότερο;
the person on the phone is very…
the person on the phone is very rude...specifically a girl with a foreign accent...I placed an order for around €70 and called to ask about a face powder and to make a second order and she spoke to me ironically...I explain to her that the powder what I'm looking for... 10 minutes ago it was on your site and now it can't be seen even if I ask the reason and if it's finished....she asked me the same thing 50 times to tell her the product code....and I explain to her that it's not is there even a way to tell you the password??? I regretted ordering from this site and tried to cancel my order but they told me that it has already left and is coming....also i told to her about her abrupt manners
29 de agosto de 2024
Avaliação não solicitada
Resposta de Makeup
Dear customers, we apologize for what happened! Our company policy is to always keep the customer satisfied, but we ask you to understand that there are over 170,000 products on our website and the call center staff cannot provide you with quality service if you do not have the correct product code as errors may occur. Sometimes you can just say the brand or describe the product to our staff and they can help you find it, but we always need to make sure it's the right product to avoid a return or a claim. Once again, we apologize for what happened. Have a great day!
Never again!!!!
Your reply are only words. I call you 10 days ago and you did nothing. I say that I want my money back, and you say I can not have my money back. Now after 3 weeks I still don't have my package.
You are dubious and there is no excuse and nothing to
discuss.
26 de agosto de 2024
Avaliação não solicitada
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