Malmaison Hotels Avaliações 142

Lived in York all my life and have never experience such rude snobbery. Went in to ask if I could use the toilet and was immediately met with unpleasant faces which scanned my whole face, body and outfit and immediately made assumptions. Was followed into a lift were i tried finding a toilet, however the floor staff disabled the lift keeping me and my also young women companion trapped for five minutes, and escorted us out of the building. I apologised for any inconvenience and tried to explain that I was simply trying to wee, then I got an eye role and was showed a disabled toilet where I was guarded by three workers. I’m not sure what they think I was doing but I was polite and disrupted no one in the process but felt extremely uncomfortable due to the discrimination I was given due to my age, gander and class.On my way out I met a group of older adults who were simply doing the same and were met with a completely different attitude. Please if u are a young woman, be careful, this hotel treats us with no respect.

The Awesome Lisa
Apr 2023 • Couples
What a fantastic experience at the Malmaison thanks to the amazing Lisa. As soon as we walked in Lisa greeted us with a lovely smile and asked us how our was our day and welcomed us back to the Malmaison. Then proceeded to show us our lovely table and then read all the different types of menu.
Lisa's customer service was outstanding and went above and beyond. It really made our night. She couldn't do enough for us.
Thank you Lisa for going the extra mile x

Loved the hotel in Newcastle. Staff were amazing. Rooms very clean and tidy. The location is the best thing about this hotel.

Great stay in Leeds, nice staff, great location

Malmaison Brighton
Booked the Del Danza Suite as I have at least 10 times, on arrival we was sat in the hallway as staff was hoovering our room until gone 3:30, not even offered a drink.
Finally got in our suite to find the temperature unbearably hot. Turns out the a/c & heating control panels were both broken. Was told by head of house keeping to leave sliding balcony doors open all night & they’d give us a fan & radiator. Not 1 remote control for either TV. Projector wire for music/ TV room divider not only didn’t work but wires hanging out the wall.Fridge broken so another one dumped in the room.
Wallpaper hanging off the wall. From 5am onwards smell of raw sewage .
So upset as not only was this for Valentines Day but our 20th Anniversary.
Elle the reception manager I can only describe as very condescending with a bad unhelpful attitude.
As stated I have stayed in both suites many times over the years & never had a problem.
I have taken photos to show you the top of the range ‘suites’

A dog, whimperering barking all day/night , i did ask reception staff as i was worried about its owner being ill ,(assistance dog) or the dog alerting danger , then on our 2nd morning a very frightening loud alarm woke us up and unsettled us at 7.30am 3 times this happened and as you can imagine my partner being ex forces was up in a panic , so much for a quiet getaway , there wasn't even any bottled water in the mini fridge, standards have dropped to budget no frills accommodation and i am sorely disappointed in Dundee Mal

My wife and I have just returned from a three-night Christmas Break at Malmaison Hotel (Newcastle).

Considering our vast experience of spending time in hotels around the World, we can honestly state (without any hesitation), that we consider this hotel, and its staff, worthy of a Top Ten place!

We arrived at the hotel on the afternoon of Christmas Eve and we were given a warm welcome by Desk Receptionist, Gary. From the moment we arrived, he was very friendly and engaging. He put us at ease our arrival and provided us with all the helpful information we needed. After his friendly welcome we quickly realised that were in good hands. We could not have asked for a better reception on our arrival.

Our room was spacious, tastefully furnished and provided us with the comforts we needed during our three-night break. The provision of a complimentary bottle of champagne and gift bag containing a large scented candle furthered our early impressions of Malmaison’s attention to detail and furthering its guests’ experiences of the hospitality it provides for them.

All the Malmaison staff we met during our stay were so warm, friendly and very engaging. They all made us feel special and valued throughout our stay. It felt like they had welcomed us into their Malmaison Newcastle family. The staff could not have been more pleasant and friendly and, with the prospect of being away from our real family members over the Christmas period, this warmth and welcome meant a great deal to us. They gave the impression that we were considered part of an extended family after a short while – which we very much appreciated and were extremely grateful for.

All the meals we took in the hotel’s Chez Mal Restaurant were excellent, particularly the Dinners on Christmas Eve, Christmas Day and Boxing Day. Considering the time of year, the choice of fare, the quality of the food and the service were all excellent. The atmosphere in Chez Mal was Festive and very warm.

For their dedication to, and delivery of, excellent customer service, special staff commendations go to: -
Reception:
Gary
Chez Mal Restaurant
Amy – Restaurant Supervisor
Aran – Restaurant Supervisor
Sophie – Restaurant Supervisor
Tessie – Table staff
Reece – Table staff
Wan – Table staff

These staff members are key to the delivery of the Malmaison ethos and, as such, should rightfully be considered as valued assets to the Brand. Their unstinting efforts in making our stay at the hotel such a warm and enjoyable experience, are unsurpassed and we salute you for your dedication to your respective duties.

After our recent experience as guests at the hotel, it has impressed upon us that Malmaison is a hotel company that recognises the fundamental importance of investing in its staff’s development in providing excellent hospitality and the attendant values of providing excellent customer service.

Well done to all the staff concerned!
We will return!

Michael and Maureen Marsden

I stayed overnight Christmas night on the 'Bed and Bubbles' deal. I also had a small dog so was allocated a larger room. I loved the room, it was so clean and spacious and quiet. The staff were helpful although no one explained on arrival when I would receive the prosecco as part of the deal. I had to sit in the bar area for breakfast due to my dog and I felt left out of the restaurant atmosphere but didn't want to leave my dog in the room in case he barked. Stephen, the meet and greet person, went out of his way to bring the breakfast items over to me and to make me feel more comfortable. I asked for the prosecco at breakfast (!) and it was given to me but it should have been offered to me on arrival. I will visit the Malmaison again as overall it was a very good experience and has free car parking.

Room dull and in need of decoration
Mould around bath sealant
Veggie breakfast unappetising
Dry and not freshly cooked

Overall price expensive

Had a birthday celebration at the Newcastle Malmaison and couldn't be happier. Special call out to the lass on bar service, sorry I didn't get your name but you were helpful, friendly, proficient and professional... blonde hair and glasses (Saturday 6th Aug) and then Teasi, afternoon tea was mainly served up by you...amazing! Our party of 8 was called by their individual names throughout and faultlessly at that. Our orders were delivered with smiles, good conversation, genuine interest and care. Teasi was the consumable professional and is a credit to Malmaison. The remaining team were great, thank you for a memorable afternoon out in a gorgeous setting at a very reasonable price given the gorgeous grub and incredible service. 😁

We booked a room on Thursday at 18.00 at your Newcastle hotel. I made an error when booking - should have booked for the Saturday but it went through for the same night. I realised the next day when I got a message asking how our stay was (we obviously hadn’t stayed thinking booking was for Saturday). I asked if we could have a discount for the Saturday, but hotel refused, saying we would have to pay full price. I would understand if hotel was full, but I know it wasn’t. Won’t be going again.

It says on their website in large text that they'll beat any price. They couldn't beat booking.com on their website, so I rang them to ask, and they couldn't beat it there either. I then emailed and was told that they DO beat all other sites and they gave me a price that beat booking by a fiver - which is great, however, I had to check their website, call, post to Twitter, email, email again before I got a smarmy reply that just beat booking - seems like false advertising to me.

Stayed overnight following a family wedding in the city. It was a pleasant stay and the staff were very professional. The room and facilities were very nice and comfortable (bed really soft & comfortable). Room was a corner suite on the 6th floor, very spacious. My only quibbles were that we couldn't check in until 3pm (wedding was at 12.00) and there was no-where for us to leave our bags, we had emailed ahead 3 times to enquire about this but received no response, so we left them with a fellow wedding guest and called back later to check in. The breakfast is a tad pricey at £30+ per head so we went elsewhere, there was a lot of noise from outside into the early hours from fellow revellers and nearby Pitcher & Piano. The rooms, reception and public areas are lit by mood lighting which was quite dark and took time for eyes to adjust. Otherwise it was a pleasant stay and an enjoyable end to a lovely family weekend.

A 4-star hotel in a great location, close to the train station, river and a wide range of eateries. Staff especially at reception and breakfast were excellent. The hotel operates an eco friendly policy where you can opt out of daily housekeeping and are gifted a free drink at the bar in return. There was also a well equipped gym which I took advantage of throughout my stay .

The only slight complaint was that my suite was dusty, possibly due to a lack of windows or lack of occupancy for a while. I had to buy antihistamines for the first time to solve the issue, although aside from the dust the room was maintained to a high standard.

Would definitely stay there again!

No rooms….was the first words from the lady in the Edinburgh reception. I recommend you kindly ask if the guest has a booking before that reply. The location is absolutely great and the hotel rooms is fine. 1 star for the disappointing first impression.

We stayed at the malmaison York . First I would like to stay that the staff are lovely and friendly and the breakfast was fabulous but that’s where is ends . We got to our room which had been upgraded to a club room from standard . The room was quite small and dark . The carpet had stains on it and the plug hole in the sink was broken so no chance of filling the sink up . The plastic beaker for rinsing your mouth out was filthy with the remains of someone else’s toothpaste in it . When we made a cup of tea the milk was off and curdled in the cup . The TV didn’t work , neither did our lift pass so we ended up taking the stairs which were covered in dust . There is clearly a housekeeping issue with the hotel . Really not worth the £279 for the 1 night . First stay at this hotel and probably the last .

The facilities were awful. Locked out of the hotel at 11pm like it was some 1970s Blackpool landladies b/b. Went for a drink in the bar and the treatment of guests was like pesky mosquitoes the staff did their best to swat off to bed from 11.15, with comments like we are closing in half and hour and last orders now please at 11.30 on a Saturday night. We then saw a couple come in 5 minutes later who were told in sorry we are closed. The room had an empty mini bar not even bottled water. I began to think this was some soviet gulag and not a 4 star hotel in Edinburgh. The toilet flush did not flush and the towels were hidden away.

Awful awful experience at Malmaison Belfast. Checked in and checked out one hour later. No facilities. Everything closed.
Aggressive intimidating General Manager.
So relieved to leave such a negative hostile environment

My wife and I stayed 3 nights at the Malmaison Brighton Marina in Nov 2021 in a Club Sea View room. The location was great and we had a nice view across the outer harbour. There seemed to be more style than substance to the hotel - certainly not what I’d expect of the Malmaison brand. Despite the view, the room was really cramped, and the sound attenuation between rooms was truly AWFUL. In addition, there was clearly an issue with the aircon as the room was stiflingly hot despite the thermostat being set very low. As ever, the staff were great, but given the fundamental issues with lack of space and poor sound installation between rooms, I really can’t recommend this property in the manner that I’d expect of a Malmaison.

If you want to spend £450 to stop in a dirty, freezing room on a fold up bed and be called a liar by a rude, unprofessional receptionist by all means stay at the Malmaison Manchester.
First let me start by saying I would not usually come on Trustpilot to bad mouth a business, however the service considering the £225 a night price tag has got my blood boiling.
We have stopped here before so it would seem its a luck of the draw situation when getting a room as our previous room was outstanding. My family and I travelled down from Newcastle to attend the Christmas markets, Upon arrival we were given the key to a double room that would not of been out of place in the hotel Cecil, I turned straight back around and headed to the front desk to see what was going on. To be fair the lady on the desk was helpful and upgraded the room as I told her it was a booking for 3 people not 2 via booking.com, she told us there was a mistake on the system, when i asked what mistake she did not explain?
Although the room was bigger it was tired and dirty there was only a half a roll of toilet roll in the bathroom so i'm curious to if it had even been cleaned before giving us a key although the beds were made, the place was freezing but we grinned and bared it for the night. After spending the night on a Z-bed freezing due to the heating and aircon not working correctly I went down to the front desk to see what could be done. I explained we had stayed before and the quality was much better to be told I hadn't stayed and must of got it wrong as what we had is all they have got! The lady this time was rude, condescending and told me I was lying. At this point I returned upstairs and called head office to be told if you leave now we will refund 1 day, obviously we couldn't leave due to how busy it was and not having anywhere else to go. I returned back to the room and tried to get the heater on the wall working to find that the cable was snipped with the wire exposed (luckily not live). We waited for staff change over and voiced our concerns again, this time a member of staff came to the room and confirmed there was a problem with the heating but assured us he would return with some heaters. This never materialised so we spend night two huddle together freezing again! Although I appreciate the hotel needs other revenue streams other than the rooms make sure to check if they have any functions on because if they do you will be listening to banging bass coming through the floor all night and due to the location of the lifts and function room you will have a fight on your hands just to get to and from the lifts to the room. I am so disappointed with the service and the way were spoken to, it felt like a case of deal with it as they seemed overrun due to the big functions they were hosting. We will not be returning and we would also advise you to think twice.