Doesn’t actually sell drinks anymore, waste of space and time. Spent years accumulating membership discount only to bed fed generic responses when their entire product disappeared.
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Veja o que dizem as avaliações
Bit cautious about ordering with the trust pilot score but glad I did! Ordered the Johnny walker 12 days of christmas box, got a great black friday deal! Free delivery! Ordered on the 20th November at... Ver mais
I've ordered from Malts.com several times now, as their Lagavulin special editions are offered at the best prices here. Recently, I noticed however that my points weren't adding up and my tier wasn'... Ver mais
A empresa respondeu
My judgement on level of service is how satisfied I am in getting a problem resolved. 5⭐️ therefore shows my problem was resolved to my satisfaction. I had problems in using my loyalty points. Over ap... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
With our iconic distilleries, we have deep roots in the history and future of whisky. We're here to help guide your whisky experience and find the single or Blended whisky that match your taste. Let's take a journey.
Informações de contato
Holanda
- malts.com
4,0
Muito Bom
262 avaliações
Respondeu a 66% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Excellent selection of hard to find…
Excellent selection of hard to find whiskies
14 de novembro de 2022
Avaliação não solicitada
Resposta da malts.com
Appreciate the feedback Steve!
very few of the best value scotches.you…
very few of the best value scotches.you seem to be concentrating on selling high value scotches either for the rich or the collectors not for the normal scotch drinker
15 de novembro de 2022
Avaliação não solicitada
Resposta da malts.com
Thanks for your feedback Roy. We value our customers' opinions and will share this with the team for reviewing.
All far too expensive
15 de novembro de 2022
Avaliação não solicitada
Resposta da malts.com
Thanks for your feedback Julian. We value our customers' opinions and will share this with the team for reviewing.
I find that due to money constraints i…
I find that due to money constraints i use supermarkets for my Malts
14 de novembro de 2022
Avaliação não solicitada
Resposta da malts.com
Thanks for your feedback Sid. We value our customers' opinions and will share this with the team for reviewing.
Good Site
Shopped there a couple of times now for some of the Isley festival and special releases. Good, quick, reliable delivery without issue. Bottles arrive on time and packaged well.
31 de maio de 2022
Avaliação não solicitada
Resposta da malts.com
Thanks for the review David!
The cost of your whisky is far too high
14 de novembro de 2022
Avaliação não solicitada
Resposta da malts.com
Thanks for your feedback Roger. We value our customers' opinions and will share this with the team for reviewing.
Great price - for an important gift.
Great price, quick dispatch. Packaged well.
11 de novembro de 2022
Avaliação não solicitada
Resposta da malts.com
Appreciate the feedback Sarah!
Beware: Very disappointing - won't use again.
I ordered a gift for my son-in-law's birthday and noting the '5-7 days' delivery hoped it was just to cover themselves. It wasn't - it took 7 days to arrive which is pretty poor in this day and age. Where were they sending it from? The 1990's?
I had also ticked the box for 'Gift wrap' which was £6. When it arrived, the box was just wrapped in Malts.com branded paper which was stuck together with ordinary shiny cellotape! WHAT A RIP-OFF! It would be hilarious if it wasn't so clearly a money-earning scam.
7 de novembro de 2022
Avaliação não solicitada
Resposta da malts.com
Hello David, thanks for getting in touch. Sorry to hear that your experience was disappointing with us. Our customers are our biggest priority so we'll certainly take this feedback on and see how we can improve this going forward. If you'd like to raise this complaint directly with the team, customer service can be reached on malts@intervino.co.uk. Thanks, Malts team
Durchwachsen
In der Bestellbestätigung waren 2-4 Tage Lieferzeit angegeben. Nach einer Woche wurde meine Bestellung immernoch nicht versandt.
An sich ja auch kein Problem, aber wenn schon eine Lieferzeit angegeben ist, dann muss ich mich als Unternehmen auch daran halten (oder bei Verzögerungen zumindest Bescheid geben).
Auf die Frage nach dem Status meiner Bestellung war die Antwort vom Kundenservice: „Die Bestellung wurde aufgegeben und wird innerhalb weniger Tage versandt. Sobald es versendet wird, erhalten Sie eine Bestätigung per Email.“
Leider überhaupt nicht hilfreich.
Schade, aber hier werde ich wohl nicht wieder bestellen.
Update: Nach erneuter Anfrage wurde mir ein Versanddatum genannt, was letztendlich auch eingehalten wurde. Der Whisky kam (nach 10 Werktagen) unbeschädigt und gut verpackt an.
Malts hat sich auch für die verspätete Lieferung entschuldigt.
Fazit: Wer länger auf seine Bestellung warten kann, und geduldig mit dem Kundenservice ist, kann hier durchaus bestellen.
8 de novembro de 2022
Avaliação não solicitada
Resposta da malts.com
Vielen Dank für Ihr Feedback, Hannah. Wir schätzen die Meinung unserer Kunden und werden diese an das Team zur Überprüfung weiterleiten. Wir freuen uns, dass der Kundenservice Ihnen geholfen hat und Sie Ihre Flasche erhalten haben.
Funktioniert alles perfekt
Funktioniert alles perfekt. Limitierte Editionen werden für Malts-Club Mitglieder im Vorverkauf angeboten. Versand erfolgt schnell und zuverlässig.
29 de outubro de 2022
Avaliação não solicitada
Resposta da malts.com
Vielen Dank für die Bewertung!
fast as turtle
i order on 17th of October today is 28 .when i check the delivery it says "order placed" ,if you dont have the goods why you sell them .or no update on web page what is happening?
28 de outubro de 2022
Avaliação não solicitada
Resposta da malts.com
Hello Aydin, thanks for getting in touch. In order for us to assist you in resolving this request can you please drop us an email on malts@intervino.co.uk with your full name, email address, order number and question. Thanks, Malts team
Great whiskies - but also some constructive criticism
Diageo owns some of the best distilleries in the world and makes great products. If I were to humbly offer them a suggestion, I would encourage Malts.com to logistically work out how to ship domestic UK orders within 2-3 days of an order being placed, vs. their current 10-14 business day SLA. Consumers have become accustomed to a faster level of service from virtually all of their competitors, including Edrington, Pernod, LVMH, Grant's, Remy, and so on. All of these companies would appear to have orders boxed up and ready for shipping labels before hot new releases are even offered through their respective websites.
17 de outubro de 2022
Avaliação não solicitada
Resposta da malts.com
Thanks very much for your feedback Ben. We value our customers' opinions and will share this with the team for reviewing.
the site does what ir is supposed to do
26 de outubro de 2022
Avaliação não solicitada
Resposta da malts.com
Thanks for the review!
Alles super
Tolle Auswahl von Whiskys, gute Angebote und exklusive Vorverkäufen. Meine Bestellung wurde sehr schnell geliefert - immer wieder gerne!
18 de agosto de 2022
Avaliação não solicitada
Resposta da malts.com
Hallo, vielen Dank für Ihre Bewertung. Wir freuen uns, dass Ihnen der Whisky geschmeckt hat. Sláinte
THE BIGGEST PROBLEM IS THE WAY I CAN…
THE BIGGEST PROBLEM IS THE WAY I CAN NOT BUY ANY WONDERFUL WHISKY OF THE DIAGEO JUST CAUSE I AM NOT BELONG THE GREAT BRITISH.
REALLY I WANT TO ENJOY YOUR SPECIAL RELEASE 2022.
20 de outubro de 2022
Avaliação não solicitada
Resposta da malts.com
Hello Ko, sorry to hear you can no longer shop with us due to your location. We will share your frustrations with the relevant team for suggested areas of improvement. Thanks, Malts team
Wenn Malts.com gute Angebote hatat
Wenn Malts.com gute Angebote hat, habe ich hier eingekauft. Allerdings sind viele leckere Whiskys im Internet preiswerter.
2 de agosto de 2022
Avaliação não solicitada
Resposta da malts.com
Vielen Dank für die Bewertung.
Tolle Infos mit Angeboten
Sehr gute Erfahrungen. Wie zum Beispiel bei einer Bestellung ging die Lieferung, Wort für Wort in die Brüche auf dem Versandweg.
Der Ersatz kam prompt.
24 de julho de 2022
Avaliação não solicitada
Resposta da malts.com
Hallo, vielen Dank für Ihre Bewertung. Wir hoffen, dass Sie bald wieder bei uns einkaufen. Sláinte
Selection is great, shipment is vague
Selection is great, still waiting for my shipment to arrive. I placed 7 different orders on one day, 6 have arrived in good order. The last one is still missing....
Edit 03NOV : Took some time to straighten things out but the final shipment has been sent out and well received in the end. Not the first time and it takes some time, prob due to the size of the company and operation, but at the end I always received the requested items. Aplogies for not updateing ;-)
17 de outubro de 2022
Avaliação não solicitada
Resposta da malts.com
Hello Bart, thanks for getting in touch. In order for us to assist you in resolving this request can you please drop us an email on malts@intervino.co.uk with your full name, email address, order number and question. Thanks, Malts team
Wird wieder kaufen
Guter Katalog von Whiskys und schnelle Lieferung, keine Probleme mit dieser Website, würde ich empfehlen.
3 de outubro de 2022
Avaliação não solicitada
Resposta da malts.com
Vielen Dank für die Bewertung!
Schöner Internetauftritt…
Die Seite ist ganz ansprechend gestaltet.
10 de outubro de 2022
Avaliação não solicitada
Resposta da malts.com
Vielen Dank für die Bewertung!
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