I would have given 5 stars if ordering/changing orders on the website was a little simpler. Apart from that small annoyance, Mama Bamboo is a brilliant company , Orders arrive on time every month wit... Ver mais
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Veja o que dizem as avaliações
Really great products, super easy to set up a subscription so we never have to worry about running out of nappies or wipes! I also received a bunch of flowers for Mother's Day which was an unexpected... Ver mais
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Used the trial pack in size 1 and they worked fine at birth. Bought a bigger 4x35 pack immediately, but once my baby was producing more urine they consistently leaked out the back. He was only 3kg a... Ver mais
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Signed up for the newborn trial and haven’t regretted it for a second! Excellent nappies for tiny bums (our son was 6lb 10oz). Super absorbent, they fit beautifully so no leaks & they’re a decent le... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Here at Mama Bamboo we aim to provide high quality, environmentally friendly, gentle products for you and your baby. Our core values are 'Best for BABY, YOU, & MAMA EARTH too'.
Informações de contato
Reino Unido
- Contactus@mamabamboo.com
- mamabamboo.com
4,3
Excelente
576 avaliações
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Avoid!!! Terrible customer service if problem.
Terrible customer service when there’s a problem.
Recurring fault with size 3 nappies. Notified company immediately yet they kept sending me faulty batches where the base of the tab comes off nappy, leaving my little one soaked and the nappy hanging off. This happened with every nappy in eight packs!
Notified the company immediately back in January but they continued to send me the faulty batch. I had to cancel subscription and I’m now nearly £100 out of pocket.
The company expect me to return two 4kg boxes to the post office with a baby on my own?
Mama bamboo customer service were only going to credit £7 originally when pushed and weren’t going to investigate. They refuse to arrange collection of faulty items despite me sending pictures etc at their request.
I originally requested replacements as I was without any useable nappies and they’ve again refused. I now want a full refund which I doubt I will ever get.
I’m advised the company are in breach of consumer trading laws as the duty is on them to replace and collect if inconvenient to the consumer and trading standards are now notified/involved.
I had used these nappies since my little one was a newborn and had been very happy with the product.
However, I would avoid signing up to the subscription service due to the poor customer service if there’s a problem. If you must use this brand I’d buy through another store/organisation so you are protected.
It’s not right that they treat customers so poorly and are in breach of consumer trading laws.
8 de março de 2022
Avaliação não solicitada
Resposta da Mama Bamboo
I'm very sorry that you have had a difficult experience with the last delivery of nappies you received. I can assure you we take every complaint seriously and have followed up on your issues.
We have conducted stress and tension testing on nappies from the noted batch number but have been unable to duplicate the issue, hence why we requested you return some of the products to us, so we could test your specific packs. There is no evident batch issue.
We offered free returns labels and offered a refund if the packs are found to be faulty in any way. I am however sorry if this return is inconvenient to you. We do ask that customers drop returns parcels at a local post office or local DPD drop off point as these are usually fairly close and accessible. In this instance, we can however arrange a collection. If you would like us to arrange a collection of the nappies please email admin@mamabamboo.com and we will organise this as soon as possible. Once the nappies have been returned and tested, we will be in touch to arrange refunds for any packs to be found faulty.
UPDATE: 22.3.22
Thank you for returning the nappies to us. I'm glad we could assist with the at home collection this time.
The open pack of nappies were put through several stages of testing:
Test 1 : Dry stress test - Applied strong manual pressure
Test 2 : Wet stress test - Soaked side tabs and applied pressure
Test 3 : Rip test - Exposed the side tab securing and ripped tabs off
Despite no issues being found we have issued you a refund for all the nappies including the packs used in their entirety and unreturned. I do hope this is satisfactory to you.
Great service
Great service, easy to order (& adapt orders). Great for the planet, compared to most other disposable nappies.
6 de março de 2022
Resposta da Mama Bamboo
Thank you so much for taking the time to leave us a review. We really appreciate it.
Mama Bamboo x
Resposta da Mama Bamboo
Thank you for taking the time to leave us your review. We are so pleased to hear that you are happy with our products and service.
Mama Bamboo x
Great nappies!
Fantastic subscription service and its great to have an environmental choice that doesn’t compromise on quality or functionality- highly recommended
27 de fevereiro de 2022
Resposta da Mama Bamboo
Thank you so much for taking the time to leave us a review. We are so pleased to hear that you are so happy with our products and service.
Mama Bamboo x
Best nappies on the market,never had a…
Best nappies on the market,never had a leak. They are soft and delicate on baby’s skin. The company is transparent about their ingredients and customer service is just amazing. Thank you!
27 de fevereiro de 2022
Resposta da Mama Bamboo
Thank you so much for your very kind review. It is fantastic to hear how pleased you are with our products and service.
Mama Bamboo x
Excellent products
Excellent products, eco-friendly, helpful subscription option which can be adjusted or cancelled at any time.
24 de fevereiro de 2022
Resposta da Mama Bamboo
Thank you for taking the time to leave us your kind review. We are so pleased to hear how happy you are with our products and subscription.
Mama Bamboo x
Resposta da Mama Bamboo
Thank you for taking the time to leave us a review. We are so pleased that you are enjoying using our nappies.
Mama Bamboo x
Wonderful nappies
Absolutely fantastic! No nappy rash, super absorbant, genuinely good for the planet and great people!
22 de fevereiro de 2022
Resposta da Mama Bamboo
Thank you for your very kind review. We are so happy to hear that our nappies are working so well for you and your little one.
Mama Bamboo x
Great nappies my baby loves it and I…
Great nappies my baby loves it and I love the fact that is eco friendly biodegradable comparing to other nappies that take 500 years to decompose!!!
21 de fevereiro de 2022
Resposta da Mama Bamboo
Thank you so much for taking the time to leave us your kind review. We really appreciate it.
Mama Bamboo x
Resposta da Mama Bamboo
Thank you so much!! We are so pleased you are enjoying our service.
Mama Bamboo x
Great Eco product
Speedy delivery, really pleased with product - good fit and no leaks! Thanks
20 de fevereiro de 2022
Resposta da Mama Bamboo
Thank you so much!! It's great to hear you are enjoying our products and service so much.
Mama Bamboo x
The best nappies on the market
Excellent service and delivery always on time. The quality of the nappies and very generous size are brilliant.
19 de fevereiro de 2022
Resposta da Mama Bamboo
Thank you so much for taking the time to leave us your lovely review. We are so pleased you are enjoying using our products and that you are happy with our service.
Mama Bamboo x
Excellent company and products
I get a subscription from mama bamboo and it’s easy to amend to different sizes or times of delivery. They are an excellent company and I’m glad to be using the best nappies for the environment. My son has never had nappy rash and they’re super absorbent. They also sent a Christmas gift of an eco friendly dinner set which we love and use.
19 de fevereiro de 2022
Resposta da Mama Bamboo
Thank you so much for your wonderful review. It's fantastic to hear how much you are enjoying our products and service.
Thank you again!!!
Mama Bamboo x
What lovely products
What lovely products. The subscription service is super easy to use and offers goid value for money.
10 de fevereiro de 2022
Resposta da Mama Bamboo
Thank you so much for taking the time to leave us your very kind review. It is so lovely to hear how much you are enjoying our products and service.
Mama Bamboo x
Excellent products and service
Mama Bamboo is an excellent company. The service has been great and the deliveries are always on time. They communicate well and obviously value their customers.
28 de janeiro de 2022
Resposta da Mama Bamboo
Thank you so much for taking the time to leave us your lovely review. We really appreciate it and genuinely do value all of our customers.
Mama Bamboo x
Fast efficient service
Nappies (and any extras) always arrive on time and in good condition. Easy to amend subscription whenever we need to.
24 de janeiro de 2022
Resposta da Mama Bamboo
Thank you so much for taking the time to leave us a review. We really appreciate it.
Mama Bamboo x
Don’t use any other nappy for your precious babies bum
Super fast delivery and the product is of the highest quality. I wouldn’t use any other nappy for my son these are more than perfect. The fact they are environmentally friendly ticks an additional box.
24 de janeiro de 2022
Resposta da Mama Bamboo
Thank you so much for your very kind review. It is fantastic to hear how much you are enjoying our products and service.
Mama Bamboo x
Products are first class
Products are first class. And to be helping the planet, what’s not to like!
22 de janeiro de 2022
Resposta da Mama Bamboo
Yay!! Thank you so much for taking the time to leave us your very kind review. It's wonderful to hear you are enjoying our products so much.
Mama Bamboo x
Resposta da Mama Bamboo
Thank you so much for taking the time to leave us your kind review. We really appreciate it.
Mama Bamboo x
Resposta da Mama Bamboo
Many thanks for taking the time to leave us your review. We are so pleased to hear you are enjoying our products.
Mama Bamboo x
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