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M&S Opticians Avaliações 285

O TrustScore é 4.5 de um total de 5

4,3

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

I moved to M&S for my eye check as my previous optician was awful. My eye checks were carried out by Naomi & Megan who were both lovely. I was able to pick out frame i liked and Naomi and her collegue... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Picked up my glasses today.great service from start to finish. Great range of glasses and the staff are excellent highly reccomend A lovely lady called Barbie fitted my glasses and was so helpfull ve... Ver mais

Avaliado com 5 de um total de 5 estrelas

Julie and the team at Stevenage Opticians were absolutely fantastic from start to finish. I was seen at very short notice, which I really appreciated, and the whole experience felt calm, welcomi... Ver mais

Avaliado com 5 de um total de 5 estrelas

Second time I have used M&S Opticians at Castlepointin Bournemouth . Went just as well as the first time. All the staff were friendly and professional which made the whole experience much more relaxi... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Oculista
  2. Fornecedor de Lentes de Contato
  3. Distribuidora de óculos
  4. Loja de Aparelhos Auditivos
  5. Optometrista
  6. Loja de óculos de sol

Optical and hearing services

Escrito pela empresa

Optical services
Eye tests, OCT scan included, NHS eyecare, frame styling, contact lenses, outside prescriptions welcome.
Hearing services
Free hearing checks, latest hearing aid technology, NHS hearing care.

Informações de contato

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See the difference today

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4,3

Excelente

O TrustScore é 4.5 de um total de 5

285 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 88% das avaliações negativas

Normalmente responde dentro de 1 semana

Como esta empresa usa o Trustpilot

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Excellent Service

The Team were very polite and professional. The gentleman who supported me in finding my frame was extremely helpful and supportive.

2 de fevereiro de 2026
Avaliação não solicitada
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Resposta da M&S Opticians

Vanessa, your wonderful feedback and rating mean a lot to us.

Avaliado com 1 de um total de 5 estrelas

Expensive and wrong prescription advised

Had an eye test and paid £470 for a pair of glasses when they came could not wear them as could see better without them or with my old prescription the optician said my eyes had changed a lot. I returned the glasses for a refund and went to vision express had another test which was massively lower prescription than that stated be M&S vision express made two pairs which are perfect

3 de janeiro de 2026
Avaliação não solicitada
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Resposta da M&S Opticians

We’re sorry to hear about your experience and appreciate your honest feedback. Your satisfaction is important to us. Please email customercare@mandsopticians.com to provide more details.

Avaliado com 5 de um total de 5 estrelas

The friendly professional service from…

The friendly professional service from eye test frame selection through to collection, and the excellent end product
Just ordered my third pair
M&S Standards shine through the Leeds branch ( White Rose )
Leaves competition in their wake

6 de fevereiro de 2026
Avaliação não solicitada
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Resposta da M&S Opticians

Dennis Ashman, we are glad we could help!

Avaliado com 5 de um total de 5 estrelas

Thanks to Dominika and Taz at M&S…

Thanks to Dominika and Taz at M&S Opticians in Camberley. I was very late due to traffic and they were very accommodating. Calm environment and pleasant service. Looking forward to my new pair of glasses in a couple of weeks.

5 de fevereiro de 2026
Avaliação não solicitada
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Resposta da M&S Opticians

Elaine, your wonderful feedback and rating mean a lot to us.

Avaliado com 5 de um total de 5 estrelas

Excellent service by Moe

We went to M&S opticians in Central Milton Keynes today as my husband had a problem with his glasses. Moe the manager greeted us and after finding out what was needed swiftly sorted Pauls glasses. It was a very easy and professional service, I highly recommend this branch nothing ever seems to phase them. 5 star service

5 de fevereiro de 2026
Avaliação não solicitada
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Resposta da M&S Opticians

We’re pleased to hear we could provide you with a memorable experience during your visit. Thank you for trusting M&S Opticians. We’re here whenever you need us!

Avaliado com 5 de um total de 5 estrelas

2nd time ive used York M & S

2nd time I’ve used the monks cross York branch and found them excellent. Thorough, professional, diligent, knowledgeable. Cannot fault their service. Highly recommend them.

2 de fevereiro de 2026
Avaliação não solicitada
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Resposta da M&S Opticians

David Turnell, thanks for taking the time to leave a review.

Avaliado com 5 de um total de 5 estrelas

This is my second time at this branch a…

This is my second time at this branch a the service and care is second to none!
The quality of the glasses are very good quality.

31 de janeiro de 2026
Avaliação não solicitada
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Resposta da M&S Opticians

David Hood, we're glad you had such a wonderful experience with us!

Avaliado com 3 de um total de 5 estrelas

M and S Cheshire Oaks

M and S Cheshire Oaks . Firstly the actual optician was excellent - really very helpful informative and quick.
The staff around her were less than helpful. Why on Gods earth can they not email results to the customer? My wife ordered some glasses following her test and two weeks later not even a peep out of them as to why. I found some of the staff and certainly not all either bored or abrupt. I did not take to the first individual who seemed to think the whole process was somewhat beneath her.

I am also a bit concerned that these people get massive lucrative referral fees for ophthalmologists . The one I was referred to by delightful optician was doubtless stellar but also cost nearly 8000 quid for an operation that would take just under 45 minutes..
I really suspect there is quite a racket behind all the ritzy facades.

15 de janeiro de 2026
Avaliação não solicitada
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Resposta da M&S Opticians

Hi Robe, we appreciate your honest feedback, as we are always looking for ways to improve. Thank You

Avaliado com 5 de um total de 5 estrelas

Great glasses

Very knowledgeable people and honest when trying on glasses and told you if wrong for the face. So ordered two pairs one for myself and one for the wife and just waiting for them to arrive, but all in all a fantastic experience.

26 de janeiro de 2026
Avaliação não solicitada
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Resposta da M&S Opticians

We appreciate your positive review about your recent experience with us!

Avaliado com 5 de um total de 5 estrelas

Great customer service all round

The whole team were brilliant but a big shout out to Nina who was fantastic with me, recommending glasses in certain styles, but also woth my grandad who has dementia and cataracts. First class service all round, and with Fleur who advised on lenses and colouringa.

28 de janeiro de 2026
Avaliação não solicitada
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Resposta da M&S Opticians

Hi Rosie Anderson! We're so happy we were able to help you out!

Avaliado com 5 de um total de 5 estrelas

Thank you, David, Charlotte and Susan

I was seen by David, Susan and Charlotte for my eye check up and hearing test. The service was fantastic, extremely professional, and the glasses were ready in under a week! I would highly recommend them and will definitely come back in a year - thank you! Marion M.

27 de janeiro de 2026
Avaliação não solicitada
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Resposta da M&S Opticians

Thank you so much again for your feedback! We hope you have a great day!

Avaliado com 5 de um total de 5 estrelas

I can honesty say from start to finish…

I can honesty say from start to finish I had a professional service with everything explained at each stage. I felt they were reassuring yet honest at the same time. I went away happy and would certainly recommend to others. Thank you.

30 de janeiro de 2026
Avaliação não solicitada
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Resposta da M&S Opticians

Angie And Steve Williams, thank you so much for your high rating!

Avaliado com 5 de um total de 5 estrelas

M & S Opticians Bournemouth.

I have been using the Castlepoint Bournemouth branch optical team since it was first opened. Always really good: thorough, efficient, professional and friendly. I would strongly recommend them.

30 de janeiro de 2026
Avaliação não solicitada
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Resposta da M&S Opticians

Steve., we're glad you had such a wonderful experience with us!

Avaliado com 5 de um total de 5 estrelas

Brilliant Customer Experience

This is the second time i’ve used M&S Optician. From start to finish everyone is so helpful. Great service. And I would recommend them over a number of the usual High St Opticians.

22 de janeiro de 2026
Avaliação não solicitada
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Resposta da M&S Opticians

We’re thrilled to hear about your fantastic experience at M&S Opticians! We hope to see you again soon at M&S Opticians HQ!

Avaliado com 5 de um total de 5 estrelas

M&S Opticians Gemini Warrington

M&S Opticians Gemini Warrington The staff here were very professional informative and helpful

22 de janeiro de 2026
Avaliação não solicitada
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Resposta da M&S Opticians

Thank you for the kind words! We’re so happy your visit at M&S Opticians HQ went so smoothly

Avaliado com 5 de um total de 5 estrelas

varifocal glasses

I have being to an optician in high street for more than 20 years. Never got a service like M&S. Staff in M&S is very friendly , helpful and efficient. Will recommend to any one it is a 5 star service.

23 de janeiro de 2026
Avaliação não solicitada
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Resposta da M&S Opticians

It’s great to hear you’re happy with your glasses and the care you received at M&S Opticians. Thank you again for choosing us, see you next time for your eye care needs!

Avaliado com 5 de um total de 5 estrelas

Bought my elderly mum to M&S opticians…

Bought my elderly mum to M&S opticians . After the eye test , it wasn't straight forward , but with advise and exceptional care given to mum, we were able to then choose new glasses and left with a very happy mum thanks Fleur and her team

19 de janeiro de 2026
Avaliação não solicitada
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Resposta da M&S Opticians

We’re delighted you’re happy with your experience, visit us again soon!

Avaliado com 2 de um total de 5 estrelas

Went to pick up glasses and couldn’t…

Went to pick up glasses and couldn’t see clearly out of them. Assistant manager got involved and checked them and told me it was because the frames were too wide and therefore my pupils were not in the centre which should have been picked up when I chose the frames I now have to change frames and pay the difference not a good experience.

22 de janeiro de 2026
Avaliação não solicitada
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Resposta da M&S Opticians

Thank you for your review. We’re sorry to read you had such a frustrating experience, but we really appreciate you bringing this issue to our attention. Let us work with you to address your concerns, email us at customercare@mandsopticians.com.

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