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M&S Opticians Avaliações 285

O TrustScore é 4.5 de um total de 5

4,3

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

I moved to M&S for my eye check as my previous optician was awful. My eye checks were carried out by Naomi & Megan who were both lovely. I was able to pick out frame i liked and Naomi and her collegue... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Picked up my glasses today.great service from start to finish. Great range of glasses and the staff are excellent highly reccomend A lovely lady called Barbie fitted my glasses and was so helpfull ve... Ver mais

Avaliado com 5 de um total de 5 estrelas

Julie and the team at Stevenage Opticians were absolutely fantastic from start to finish. I was seen at very short notice, which I really appreciated, and the whole experience felt calm, welcomi... Ver mais

Avaliado com 5 de um total de 5 estrelas

Second time I have used M&S Opticians at Castlepointin Bournemouth . Went just as well as the first time. All the staff were friendly and professional which made the whole experience much more relaxi... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Oculista
  2. Fornecedor de Lentes de Contato
  3. Distribuidora de óculos
  4. Loja de Aparelhos Auditivos
  5. Optometrista
  6. Loja de óculos de sol

Optical and hearing services

Escrito pela empresa

Optical services
Eye tests, OCT scan included, NHS eyecare, frame styling, contact lenses, outside prescriptions welcome.
Hearing services
Free hearing checks, latest hearing aid technology, NHS hearing care.

Informações de contato

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4,3

Excelente

O TrustScore é 4.5 de um total de 5

285 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 88% das avaliações negativas

Normalmente responde dentro de 1 semana

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Excellent service

Excellent service from all staff at The Willows Torbay for my sight test. Very professional putting you at ease, with all aspects.
Much better service here than other opticians, I have previously been too. Not rushed at all.
Was even given a free hearing test at the same time. Looking forward to getting my new glasses 🤓

15 de janeiro de 2026
Avaliação não solicitada
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Resposta da M&S Opticians

We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at M&S Opticians HQ! We look forward to assisting you again in the future.

Avaliado com 5 de um total de 5 estrelas

Happy customers.

The staff at M&S Vanguard were extremely friendly and efficient. They made us feel at ease and the experience pleasant. Would highly recommend.

16 de janeiro de 2026
Avaliação não solicitada
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Resposta da M&S Opticians

Hello Mrs Margaret Patchett, we appreciate you taking the time to leave us this feedback. If you're ever in need of more help, please let us know!

Avaliado com 5 de um total de 5 estrelas

Excellent service from the Wolstanton

Excellent service from the Wolstanton, Stoke branch.
Walked and talked through the process with ease, very helpful from start to finish with excellent advice.
Thanks Again

15 de janeiro de 2026
Avaliação não solicitada
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Resposta da M&S Opticians

Hi Andrew Dale, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

Avaliado com 5 de um total de 5 estrelas

I cannot speak more highly for the care…

I cannot speak more highly for the care and service provided from the team at Milton Keynes opticians

Many Thanks
RB

12 de janeiro de 2026
Avaliação não solicitada
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Resposta da M&S Opticians

We’re so pleased to know we could exceed your expectations – thank you for sharing!

Avaliado com 5 de um total de 5 estrelas

The team at M&S were great

The team at opticians' at M&S were great. They had modern equipment, appeared and acted very professionally and delivered exactly what they promised. The prices were reasonable too.

18 de dezembro de 2025
Avaliação não solicitada
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Resposta da M&S Opticians

We truly appreciate your support and positive feedback, thank you for taking the time to share it. Let us know if there’s anything else we can do for you.

Avaliado com 4 de um total de 5 estrelas

Eye test at M&S opticians

Booked online a next day eye test appointment with ease. Attended to on time and my glasses actually took less time to be ready for collection than I expected so that was a bonus for me. Professional staff all round.

6 de dezembro de 2025
Avaliação não solicitada
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Resposta da M&S Opticians

We hope you have a great day!

Avaliado com 5 de um total de 5 estrelas

Plymouth store staff are fabulous

Plymouth store staff are fabulous. This is the third time in a row I’ve used them and they are so approachable and professional. I have three new pairs of glasses and had loads of compliments on them, many thanks again!

20 de dezembro de 2025
Avaliação não solicitada
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Resposta da M&S Opticians

Hi Joanne, thank you so much for your positive comments about M&S Opticians HQ!

Avaliado com 5 de um total de 5 estrelas

Catherine at M&S cheshunt made my…

Catherine at M&S cheshunt made my experience amazing.
She is so helpful and willing to go the extra mile. A credit to the opticians I can’t thank her enough for her support with my glasses.

9 de janeiro de 2026
Avaliação não solicitada
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Resposta da M&S Opticians

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Avaliado com 5 de um total de 5 estrelas

My first time to marks&spencers…

My first time to marks&spencers opticians, excellent service from start to finish, staff were all so friendly and first class, the eye test was very thorough and helpful, I will definitely recommend to family and friends.

13 de janeiro de 2026
Avaliação não solicitada
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Resposta da M&S Opticians

Thank you for taking the time to leave us such a nice review!

Avaliado com 5 de um total de 5 estrelas

Great service

Always a positive experience. Staff very helpful and friendly. A really good range of frames both top designers and gorgeous M&S own frames.
Eye test was very thorough so very happy with my visit. I would highly recommend

8 de janeiro de 2026
Avaliação não solicitada
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Resposta da M&S Opticians

It’s great to hear you’re happy with your glasses and the care you received at M&S Opticians. Thank you for trusting M&S Opticians. We’re here whenever you need us!

Avaliado com 4 de um total de 5 estrelas

This is my second review I have had my…

This is my second review I have had my new glasses for a 6 weeks and I'm very pleased with them. They fit really well and are very comfortable. The staff member who fitted them for me was friendly and helpful. I cannot fault the staff they are very professional.
I have marked my glasses down as they were the most expensive I have ever bought and I have been wearing glasses for many years. I will go back to them when my next eye appointment is due but will have to think carefully about the cost of new glasses

16 de dezembro de 2025
Avaliação não solicitada
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Resposta da M&S Opticians

Thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in M&S Opticians HQ. Let us know if there’s anything else we can do for you.

Avaliado com 5 de um total de 5 estrelas

Sofyan is a great member of the team

Sofyan is a great member of the team. He took extreme care and time to help choose my frames and lenses. Could not have been any more caring.

10 de janeiro de 2026
Avaliação não solicitada
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Resposta da M&S Opticians

Thank you for the excellent review! We’re so happy that your visit went so smoothly.

Avaliado com 5 de um total de 5 estrelas

Helpful friendly staff

Helpful friendly staff. Good choice of frames. Kept up to date re delivery

14 de novembro de 2025
Avaliação não solicitada
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Resposta da M&S Opticians

Jp, reviews like this give us motivation and help us ensure we provide high-quality care.

Avaliado com 5 de um total de 5 estrelas

Best opticians I’ve been to

Best opticians I’ve been to ! Wouldn’t go anywhere else now . They sorted out my cataract which was done at spa medica within 4 weeks of seeing the optician

1 de abril de 2025
Avaliação não solicitada
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Resposta da M&S Opticians

Hi Helen Oshea, thank you so much for your positive comments about M&S Opticians HQ!

Avaliado com 5 de um total de 5 estrelas

M and S lived up to expectations

It was the first time I’d been to an M and S opticians (Brookfield Centre, Cheshunt) and I was very impressed. Great customer service throughout the initial process, thorough eye examination and good choice of frames at all price points. I’ve not yet received my glasses but am hoping that these will match expectations and my experience this far.

23 de dezembro de 2025
Avaliação não solicitada
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Resposta da M&S Opticians

We are so pleased to hear about your experience in our Cheshunt store and would like to thank you for your kind feedback.

Avaliado com 5 de um total de 5 estrelas

Very Professional

Very Professional, all Staff are Friendly , never a Rush in picking out New Frames, plenty of Help , if not to sure . Eye Test was also so Professional, and not hurried ,as I have been in the Past at anther very well known Opticians, thats why I came back to M&S , as did my Husband , nothing worse then feeling Hurried through with Eye Test , and picking out Frames . New Glasses were picked up within 5 days , Excellent Service .

6 de novembro de 2025
Avaliação não solicitada
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Resposta da M&S Opticians

Thank you for your wonderful review! We hope to see you again soon.

Avaliado com 1 de um total de 5 estrelas

Money back

Waited 3 weeks plus for glasses. When arrived glasses far to big . Ment to have be measured up for. Told the glasses we're none agustable. Told to choose another pair.refused not willing to wait another 3 weeks. GOT A FULL REFUND. The staff need training on how to measure up for glasses.

28 de outubro de 2025
Avaliação não solicitada
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Resposta da M&S Opticians

Thank you for sharing your feedback. We are sorry your experience didn’t match your expectations. We would like a chance to make this better and would like to contact you to discuss this further and find a resolution. Please send us an email at customercare@mandsopticians.com as we would appreciate the chance to remedy this situation with you as a valued M&S Opticians customer.

Avaliado com 5 de um total de 5 estrelas

New Glasses

My last experience at an opticians was awful hence I had left it quite awhile to get my eyes tested. I came across the opticians at M&S Bluewater by pure chance . My experience was first class the staff were kind,helpful and very knowledgeable. Absolutely loving my new glasses . Thank you M&S

13 de novembro de 2025
Avaliação não solicitada
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Resposta da M&S Opticians

Thank you so much for your kind words Jill!

Avaliado com 5 de um total de 5 estrelas

Best Optician in Bournemouth

I visited M&S Castlepoint, Bournemouth, and I had a great experience. Albi took care of me and I felt so welcoming, which makes me go again.

2 de julho de 2025
Avaliação não solicitada
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Resposta da M&S Opticians

Thank you for your wonderful review! We hope to see you again soon.

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