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Ik was per ongeluk op jullie site terecht gekomen en wilde er zo snel mogelijk terug vanaf.( ergens op geklikt waar ik niet mocht zeker) ik koop nl niets via internet! Gelukkig heeft het me maar 9,90 euro gekost wat me nu gaat terug gestort worden. Hartelijk dank.

L'équipe d'assistance s'est mobilisée pour m'aider

Bob a été d'une aide exceptionnelle pour résoudre mon problème. Son assistance était non seulement utile, mais il a également géré la situation de manière très efficace. Le problème est maintenant bien résolu grâce à son intervention personnelle.

The agent was really helpful and very friendly.

I clicked on a Facebook advertisement for what seemed to be an 2$ bag. Shortly after, I discovered I was subscribed to a membership costing 65€. While they did cancel the subscription after my complaint, several issues remain unresolved:

1. I never received any response to my three separate email inquiries asking for clarification about how this subscription was initiated.
2. The initial $2 charge still hasn't been refunded, despite my immediate request.
3. The company sent a 'welcome' email with a gift card offer, but never explained how I was enrolled in their membership program.

What concerns me most is the complete silence from their support team. If this was a simple misunderstanding, why not respond to explain? Their lack of communication raises questions about their business practices.

While I appreciate that they cancelled the subscription, their non-responsive customer service and unclear subscription process are red flags that potential customers should be aware of.

I'm still waiting for:

- An explanation of how the subscription was initiated.
- Responses to my three emails.
- Refund of initial charge.
- Clarity about their subscription process.

Problema solucionado

Grazie per la disponibilità e la gentilezza che hai avuto..

They were vey nice and helpful, I got my money back in a few minutes

Imani è in contatto e mi sta aiutando a risolvere il problema, Assistenza utile, Il problema è gestito bene

Ont été très efficaces pour m'aider à résoudre un problème de souscription involontaire.

Muy buena atención, y de mucha Ayuda y calidad

Daisy mi ha aiutato

Muy buena experiencia, muy buen trato y siempre a disposición a toda hora para todo tipo de solicitudes, algo nada común en estos momentos. Simplemente gracias por toda la buena atención y predisposición de el personal que se ocupa de manera permanente de nuestros reclamos. Mil gracias!

Recibí una rápida atención por parte de los agentes y me proporcionaron una solución al problema que me aquejaba.
Le doy mi agradecimientos a Ahlby.

Kenny está en contacto y pendiente para la resolucion de mí problema. Es muy atenta.

شكرا كاي خدمه ممتازه

Somehow subscription & cancellation emails didn't reach my mailbox.
Online chat contact didn't fully solve the issue.
Subsequent email contact with customer support, Edith did her best to solve it in a satisfactory way.