Excellent customer service! I emailed Katiuska on multiple occasions and always got a prompt reply back. She was very professional and went the distance. Spoke to Mary I believe on the phone once an... Ver mais
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Excellent customer service! I emailed Katiuska on multiple occasions and always got a prompt reply back. She was very professional and went the distance. Spoke to Mary I believe on the phone once an... Ver mais
A empresa respondeu
"Overall, a solid experience with Maple Prime. My bottle of YSL Y Le Parfum arrived quickly and is 100% authentic, which is the most important thing. My only note is that the website images showed th... Ver mais
A empresa respondeu
Maple Prime went above and beyond to take care of my issue and stayed in touch every step of the way. Best customer service experience in fragrance PERIOD and I have spent 25k$ plus on perfumes from e... Ver mais
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Shipping took a little bit longer than I would have liked but amazing customer support! I emailed with my concerns and immediately got a response. Multiple support reps emailed me and were tracking my... Ver mais
A empresa respondeu
Welcome to Maple Prime - a one-stop-shop for discount cosmetics, original perfumes and colognes at attractive prices. Maple Prime was launched with the goal of becoming America’s No.1 perfume and fragrances e-commerce store, and the home of discount cosmetics online. Choose from our enormous selection of fragrances, cosmetics, as well as skincare, haircare, and nail care products. Our fantastic range includes both men and women’s fragrances and body care products. In addition, we stock a full selection of deodorants, shampoos, hair treatments, and styling products, and much, much more.
1701 East Elizabeth Avenue, 07036, Linden NJ, Estados Unidos
Respondeu a 83% das avaliações negativas
Normalmente responde dentro de 2 semanas
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I ordered my cologne on the 1st and they didn’t even create the label and ship until the 15th. They claim if the item isn’t in stock and is back ordered they will notify. My item wasn’t back ordered, it just took them that long. Tracking is currently saying the 20th. This is the states btw not over seas. I could’ve ordered from just about anywhere and it would ship and arrive in less than a week. Had they just been up front from the beginning I wouldn’t be writing this review. So many better options to buy from. Will not use Maple Prime again.
I purchased 2 samples they were 7.5 ml i received an email saying they messed up in they were .003 ml .i have never heard of colognes samples come in that small so I cancel the order when I called someone called me back they must of called me from there house.all I heard was dogs barking I think they ran out of the product and tell me that size because it show out of stock when I went back on they lost my business I have 35 colognes if I like the samples I will purchase the full bottle
Hello, I'm new to this website & I'm confused as to why my purchase hasn't been shipped after ordering 5 days ago...please help
It’s been 3 days since I ordered it and hasn’t even shipped yet

Resposta de Maple Prime
Ordered it almost 2 weeks ago n it still hasn’t even been shipped

Resposta de Maple Prime
It does not say the day i am going to get the package

Resposta de Maple Prime
Quick shipping, great customer service and authentic product, will be making more purchases!

Resposta de Maple Prime
The online ordering was simply and fast. Item shipped quickly. Overall very satified with my purchase.

Resposta de Maple Prime
Excellent customer service!
I emailed Katiuska on multiple occasions and always got a prompt reply back. She was very professional and went the distance. Spoke to Mary I believe on the phone once and she was amazing!
Found fragrances to be very affordable, Authentic...and most of all, excellent smelling. Definitely a site to check out. I live in Canada and the deliveries were here in about a weeks time.

Resposta de Maple Prime
"Overall, a solid experience with Maple Prime. My bottle of YSL Y Le Parfum arrived quickly and is 100% authentic, which is the most important thing. My only note is that the website images showed the discontinued 2021 version, but I received the 2025 version instead. If you are hunting for a specific older batch, just be aware the photos might not match the current inventory. That said, the service was great and I will definitely be purchasing from them again!"

Resposta de Maple Prime
Smooth buying experience from start to finish.

Resposta de Maple Prime
Their prices are among the highest for discounters so I would put them at the tail end of sites to order from. I found a Fragrance du Bois Fragrance for a very cheap price and they canceled my order due to a "pricing glitch". I realize no one is in business to lose money but they should honor their mistake. Keep your 10% discount code for your already overpriced discounted goods which still isn't a deal. They suck.

Resposta de Maple Prime
Order 23161985 return! Worst experience of my life, they sent the wrong item, sent a return label and weren't there to receive the package. They claimed they would not refund me until they received the package and the package has been at the post office for about a week and they didn't go pick it up so they (USPS) will return the package back to me to have to request a new label to return it back to them again. If they were a good company they would have gone to their local post office to pick up the package when it wasn't redelivered the next day that is what everybody does. This was a listing error (they listed it as the Intense version and sent me the regular version) they admitted to and I used the return label they provided this is not good customer service this is terrible customer service because they admitted it was their fault to begin with and I have to track their package and tell them to go to the post office to get their item instead of them doing follow-up on their own mistake. I spent about an hour of my time chasing them to refund me and my time is valuable just like everybody else in the world.

Resposta de Maple Prime

Resposta de Maple Prime
Amazing customer service ! Super quick response, got a problem with my order they solved it super rapidly

Resposta de Maple Prime
I’ve had the Paco one million elixir before and this is a 1 to 1 I honestly can not tell the difference.

Resposta de Maple Prime
A bit skeptical at first obviously with discounters but everything was legit and the customer service was quick and helpful 👍🏼

Resposta de Maple Prime
I’ve had issues with my order and every time their customer service has reached out promptly and handled the situation above and beyond. Fast shipping and great prices. In terms of fragrance discounters, I would rate them A+++. I recommend them every time.

Resposta de Maple Prime
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