First class service from the Team in Glasgow. Special mention to Lorna who always gives a warm friendly welcomes Great customer service also from Lorna. Have bought many pieces from her, and will sure... Ver mais
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Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
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Veja o que dizem as avaliações
Dealt with Liam at Manchester branch, a truly great guy with a massive wealth of knowledge on watches. From the moment I walked in to walking out I felt at ease with Liam a great asset to the compan... Ver mais
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Ordered an expensive piece of jewellery, website said delivery within 7 days, in reality it took 3 weeks which meant it did not arrive in time for the birthday it was an present for. I contacted cust... Ver mais
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Communication was very good. Delivery a day late than expected but arrived on the day i needed it. The item is perfect and packaging was an extra touch. Thank You i will be using you again and fully r... Ver mais
A empresa respondeu
Detalhes da empresa
Sobre Mappin & Webb
Escrito pela empresa
DISCOVER LUXURY WATCHES
DISCOVER LUXURY JEWELLERY
DISCOVER ENGAGEMENT RINGS
EST. 1775
Mappin & Webb is a true British treasure with over 240 years of tradition and historical significance in the world of silver and fine jewellery.
It’s a story that began in 1775, when Jonathan Mappin opened a workshop in Sheffield. His mission was to create the most beautifully crafted silverware for British society.
Over the immediate years that followed, the company expanded internationally with commissions from Monarchs around the world. Synonymous with excellence, craftsmanship and all things truly British, the company was soon granted a Royal Warrant by Her Majesty Queen Victoria in 1897.
The Company has proudly held a Royal Warrant to each succeeding monarch and currently holds appointments as ‘Jewellers, Goldsmiths and Silversmiths’ to Her Majesty The Queen and ‘Silversmiths’ to His Royal Highness The Prince of Wales.
If our service has fallen below your expectations and you are not entirely happy with your recent experience, please raise a formal complaint by contacting customer.relations@thewosgroup.com
Informações de contato
4,3
Excelente
2 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 93% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Great store!
Bought cufflinks for my husband, arrived super quickly and gorgeously packed, he loved them, very good quality as well.
22 de dezembro de 2025
Resposta da Mappin & Webb
Hi Catalina,
Thank you so much for your kind words!
We’re absolutely delighted to hear that you were pleased with the cufflinks and that they arrived quickly and beautifully packaged.
It’s wonderful to know your husband loved them too, that really means a lot to us.
We truly appreciate you highlighting the quality, and we hope to welcome you back again soon!
Best Wishes
Kim
Resposta da Mappin & Webb
Hi Carl,
Thank you so much for your wonderful review!
We’re absolutely delighted to hear that everything met your expectations and that you had such a positive experience with us.
Your kind words truly mean a lot to our team, and it’s fantastic to know we were able to deliver exactly what you were looking for.
We look forward to welcoming you back again soon!
Best Wishes
Kim
Excellent service from ordering to…
Excellent service from ordering to delivery and I was able to track my package and received regular updates. Plus the parcel was handled with care by the courier. Thank you
27 de maio de 2026
Resposta da Mappin & Webb
Hi Debbie,
Thank you so much for your wonderful 5-star review!
We’re delighted to hear that you had such a positive experience from ordering all the way through to delivery.
It’s great to know that the tracking updates kept you informed and that your parcel arrived safely and handled with care.
Your kind feedback means a lot to us, and we truly appreciate you taking the time to share it. We look forward to serving you again soon!
Best Wishes
Kim
Resposta da Mappin & Webb
Hi Ben,
Thank you so much for your kind words!
We’re delighted to hear that you’ve had such a positive experience with us every time.
Providing accommodating and consistent service is something we truly pride ourselves on, so it means a lot to know it’s being recognised.
We really appreciate your support and look forward to welcoming you again soon! 😊
Best Wishes
Kim
Clear website
Clear website. Very fast delivery with good packaging and a beautiful product. Thank you!
27 de maio de 2026
Resposta da Mappin & Webb
Hi Mrs Stocker,
Thank you so much for your wonderful feedback!
We’re thrilled to hear that you found the website easy to use and were happy with the fast delivery, careful packaging, and the product itself.
Your kind words mean a lot to us, and we truly appreciate you taking the time to share your experience.
We hope to see you again soon!
Best Wishes
Kim
Very helpful customer service
Very helpful customer service, excellent service! Thank you very much! Highly recommend.
24 de maio de 2026
Resposta da Mappin & Webb
Hi Irena,
Thank you so much for your kind words! 😊
We’re delighted to hear that you found our customer service very helpful and that you had an excellent experience with us. Your recommendation truly means a lot, and it motivates the whole team to continue delivering the best possible service.
We really appreciate your support and look forward to welcoming you again soon!
Best Wishes
Kim
Michael was great as always.
24 de maio de 2026
Resposta da Mappin & Webb
Hi Siamak,
Thank you so much for your kind words! 😊
We’re delighted to hear that Michael consistently delivers such a great experience. Your feedback means a lot, and we’ll be sure to pass this on to him,it’ll really make his day!
We truly appreciate your continued support and look forward to helping you again soon.
Best Wishes
Kim
My wife loved the necklace and met all…
My wife loved the necklace and met all expectations
20 de maio de 2026
Resposta da Mappin & Webb
Hi Mr Munday,
Thank you so much for your kind words!
We’re absolutely delighted to hear that your wife loved the necklace and that it met all your expectations.
Knowing it made such a positive impression truly means a lot to us. We hope it continues to be a special piece for her, and we look forward to helping you find something just as perfect again in the future!
Best Wishes
Kim
Easy to order delivered next day
18 de maio de 2026
Resposta da Mappin & Webb
Hi Shaun,
Thank you for the 5 star review.
We are pleased to hear that you found it easy to order online and received next day delivery.
Thank you for choosing us!
Best Wishes
Kim
Beautiful ring just what I wanted
Beautiful ring just what I wanted. Delivery was amazingly fast.
16 de maio de 2026
Resposta da Mappin & Webb
Hi Sharon,
Thank you so much for your lovely feedback!
We're delighted to hear that you love your ring and that it was exactly what you wanted. It’s also great to know our delivery exceeded your expectations ,we always aim to get your orders to you as quickly as possible.
We really appreciate your support and hope to serve you again soon!
Best Wishes
Kim
Website easy to order from
Website easy to order from. Beautiful necklace which was wrapped securely for transit. Quick delivery.
9 de maio de 2026
Resposta da Mappin & Webb
Hi JaneMc,
Thank you so much for your lovely feedback!
We’re delighted to hear that you found the website easy to use and that your necklace arrived quickly and beautifully packaged. It means a lot to us that everything met your expectations, from ordering through to delivery.
We truly appreciate you taking the time to share your experience and hope to see you again soon!
Best Wishes
Kim
First time purchase from Mappin & Webb
First time purchase from Mappin & Webb, after a friends recommendation.
I found my experience to be flawless. Very knowledgeable and helpful during my process.
A professional service and I will definitely be a returning customer.
12 de maio de 2026
Resposta da Mappin & Webb
Hi George,
Thank you so much for your kind words!
We’re absolutely delighted to hear that your first purchase with Mappin & Webb was such a positive experience, especially following a recommendation from your friend.
It’s wonderful to know that you found the service knowledgeable, helpful, and professional throughout your journey.
Providing a seamless and memorable experience is always our aim, so your feedback truly means a lot to us.
We’re thrilled to hear you’ll be returning, and we look forward to welcoming you back again soon.
Best Wishes
Kim
Straightforward
Straightforward, easy transaction. Item received on time via next day delivery. All good! Would order from this company again. Thank you 😊
10 de maio de 2026
Resposta da Mappin & Webb
Hi Samuel,
Thank you so much for your kind words! 😊 We’re really pleased to hear that your order arrived on time and that the whole process was straightforward and hassle-free.
It’s great to know you’d choose to shop with us again, that means a lot to us!
Thanks again for your support, and we look forward to serving you in the future.
Best Wishes
Kim
Excellent presentation quality item…
Excellent presentation quality item delivered in time and very quickly would recommend as I got the same treatment when I bought my wife’s Cartier watch from the Glasgow shop would recommend mappin&webb
10 de maio de 2026
Resposta da Mappin & Webb
Hi Mr Jenkins,
Thank you so much for your wonderful feedback!
We’re delighted to hear that you were pleased with both the quality of your item and the speed of delivery. It’s especially rewarding to know that you’ve had consistently positive experiences with us, both online and during your visit to our Glasgow boutique.
Your recommendation truly means a lot, and we hope to have the pleasure of assisting you again soon.
Best Wishes
Kim
Excellent
Excellent range and quality of products. Easy ordering and fast delivery.
10 de maio de 2026
Resposta da Mappin & Webb
Hi D Matthews,
Thank you so much for your kind feedback!
We’re delighted to hear that you’re enjoying both the range and quality of our products, as well as our easy ordering process and fast delivery.
It truly means a lot to us that we’re meeting your expectations.
We really appreciate you taking the time to share your experience and look forward to serving you again soon!
Best Wishes
Kim
prompt efficient service and delivery…
prompt efficient service and delivery at a competitive price
6 de maio de 2026
Resposta da Mappin & Webb
Hi Nicholas C,
Thank you so much for your 5-star review! 🌟
We’re delighted to hear that you appreciated our prompt, efficient service and competitive pricing, that’s exactly what we strive to deliver every day.
Your kind feedback means a lot to the team and motivates us to keep providing the best experience possible.
We look forward to serving you again soon!
Best Wishes
Kim
Resposta da Mappin & Webb
Hi Daniel,
Thank you so much for your kind feedback! 😊
We're delighted to hear you had a positive experience. We really appreciate you taking the time to share this and look forward to welcoming you again soon.
Best Wishes
Kim
Resposta da Mappin & Webb
Hi Mr Scott,
Thank you so much for your kind words! 😊
We’re delighted to hear that you found the assistant very pleasant providing a friendly and positive experience is something we truly strive for.
It means a lot that you took the time to share your feedback, and we hope to assist you again soon!
Best Wishes
Kim
Friendly and efficient service without…
Friendly and efficient service without being OTT. Thanks Isabelle for your help in choosing the perfect ring and for our little guided tour of the jewel house!
2 de maio de 2026
Resposta da Mappin & Webb
Dear Mr B,
Thank you for taking the time to write us a review, we are delighted Isabelle was able to assist you with purchasing the perfect ring.
Warm regards
Client Experience
They did what they said they would do!
They did what they said they would do!! That simple!!
3 de maio de 2026
Resposta da Mappin & Webb
Dear Harry Jelly,
Thank you for he 5* review!
Warm regards
Client Experience
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