Very quick delivery (APC overnight). I got a range of slabs and a small selector. The banana caramel was one of the most delicious chocs I've ever had! Also, big fans of all of the slabs, particularly... Ver mais
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Veja o que dizem as avaliações
Very prompt service. Was delivered the next day but my friend was out. (I thought it would be 2 or 3 days) lol Reorganising another day with the courier was very simple. Will definitely order more... Ver mais
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These were brought as a gift and were very well received. Absolutely delicious and quick delivery too.
A empresa respondeu
Delivered within days of ordering. I cannot recommend the white hot chocolate melt highly enough. Made with at least 36% cocoa solids, it’s luxuriously creamy and delicious. I always buy the 1kg bag a... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Marimba World Chocolate is a family-owned business devoted to hand-making amazing chocolate.
Informações de contato
134 South Street, CM23 3BQ, Bishop's Stortford, Reino Unido
- 01279 714527
- sales@marimbaworld.com
- marimbaworld.com
4,9
Excelente
511 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Impressed by a phone call
Impressed by a phone call, that came within minutes of making my order, to let me know that because of the unusually hot weather,my order might be delayed to hopefully avoid spoiling the chocolates .
16 de agosto de 2024
Resposta da Marimba World Chocolate
Thank you for the review. We are glad that you were pleased with the service.
had the hot chocolate a while ago and…
had the hot chocolate a while ago and the best you can buy and treated myself to some of the giant buttons and the thins both was amazing and came in nice packaging great for birthdays or Christmas gifts.
Will be ordering again and also be trying other items great website great products
17 de agosto de 2024
Resposta da Marimba World Chocolate
Thank you for the review. We are so happy that you continue to discover and enjoy our products.
the web site was easy to order from and…
the web site was easy to order from and the chocolate arrived promtly.
13 de agosto de 2024
Resposta da Marimba World Chocolate
Thank you for the review. We are always pleased to hear when people are pleased with their order.
Very fast efficency service
Very fast efficency service, but most importantly the sugar free chocolate is head and shoulders the best in the market
9 de agosto de 2024
Resposta da Marimba World Chocolate
Thanks for the review. We are glad that you enjoy our chocolate so much.
super chocolate, quick delivery
Apart from the fact that we love your hot chocolate melts, the turn around time between ordering and delivery is superb.
2 de agosto de 2024
Resposta da Marimba World Chocolate
Thank you for the review! We are delighted that you enjoy our Hot Chocolate Melts!
Amazing customer service and the…
Amazing customer service and the chocolate is delicious 😃
27 de julho de 2024
Resposta da Marimba World Chocolate
Thank you so much for the review. We are delighted that you have such lovely things to say about us.
Great coffee - King Edmund
Great coffee! We love the King Edmund beans, so great to be able to buy and order online
18 de julho de 2024
Resposta da Marimba World Chocolate
Thank you for the review. We are very happy to hear that you like our King Edmund beans - they're our favourites too!
Resposta da Marimba World Chocolate
Thank you for taking the time to leave us a review. We are happy that you were pleased with your order.
Received purchase in perfect condition…
Received purchase in perfect condition one day after ordering.
3 de julho de 2024
Resposta da Marimba World Chocolate
Thank you so much for the review. We are happy that you were pleased with your order.
Order was fulfilled very quickly
1 de julho de 2024
Resposta da Marimba World Chocolate
Thank you for your review. We are glad to hear that your order arrived quickly. We always aim to dispatch orders as soon as possible on a next day delivery service to ensure that they arrive promptly.
Resposta da Marimba World Chocolate
Thank you for the review. We are pleased that you were happy with your order.
Fantastic customer service
Fantastic customer service, the quality of the products are outstanding
14 de junho de 2024
Resposta da Marimba World Chocolate
Thank you so much for the review. We are very happy to hear that you were pleased with your order.
Disappointed
I was excited to find your shop in Bury St Edmonds and made a special trip to buy a birthday present of coffee truffles for someone special. They looked very nice and the lady who served me was very pleasant. BUT when I presented them to my friend on her birthday a week later and tried them !!! No coffee flavour !!! Just chocolate, I was very disappointed and embarrassed as my friend loved coffee creams and I thought your coffee truffles would make a nice alternative. I think they are still sitting in her fridge!!
13 de junho de 2024
Avaliação não solicitada
Resposta da Marimba World Chocolate
We are disappointed to hear that you felt that our truffles did not live up to your expectations, and are slightly confused as to how this could have happened - we have not received similar feedback before. I would suggest that a truffle is unlikely to have the same flavour density as a fondant due to the competing flavour of the chocolate, but the truffle should still taste of coffee, even if less strongly so. Also, we would never recommend to store the truffles (or indeed any chocolate) in the fridge - rather the taste and texture are much better enjoyed at room temperature. I have passed your feedback on to our kitchen and requested that the chocolatiers complete some taste tests to ensure that we are happy with the flavour profile of the truffles that we currently have in stock, and we hope that we can tempt you back to our shop to try some of our other products in the future.
Отличный шоколад,всегда его покупаем
Отличный шоколад,всегда его покупаем, все родные просто в восторге. И отлично подойдёт на подарок!
16 de junho de 2024
Avaliação não solicitada
Resposta da Marimba World Chocolate
Thank you for the review. We are always happy to hear from satisfied customers.
Easy to use website and prompt delivery…
Easy to use website and prompt delivery of chocolate.
6 de junho de 2024
Resposta da Marimba World Chocolate
Thank you for the review. We are pleased to hear that you were happy with your order.
Resposta da Marimba World Chocolate
Thank you so much for the review.
Always an excellent and welcome present.
We often order Marimba chocs online whenever we want to give a special gift. They are always excellent chocolates. Occasionally, we eat them ourselves when the waistline permits!! Just one point to record. Somehow the box seems always to be packed upside down and that is how they are delivered. We thought at first it was the courier, but it looks like the original packer. As a result, the chocolate is sometimes smeared on the inside of the plastic cover of the box. A small point, but it happens regularly. It won't stop us ordering your exquisite chocolates in future however.
21 de maio de 2024
Resposta da Marimba World Chocolate
Thank you so much for the review. We are delighted to hear that you enjoy our chocolate. I am sorry to hear about the packing issue - I will mention it to the dispatch team and see if we can work out why this is happening and hopefully stop it in the future.
Excellent customer service
Quick dispatch. One item has been left out accidentally - communication was good and was sent out speedily. Excellent.customer service.
19 de maio de 2024
Resposta da Marimba World Chocolate
Thank you for your review. We apologise again that an item was missing from your order, but we are pleased that we were able to rectify this promptly.
Resposta da Marimba World Chocolate
Thank you for taking the time to leave us a review. We are pleased that you found the service to be efficient and we hope you enjoyed the chocolate.
Resposta da Marimba World Chocolate
Thank you so much for taking the time to leave us a review. We are delighted that you enjoy our Ruby Hot Chocolate Melts.
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