Marston's Avaliações 345

Totally greedy badly managed pubs . Selection of beers rubbish and over priced . Customer service is the worst in the world . Every marstons pub I've visited all over the country the tenants aren't happy with the brewery. Awful awfully bad company

Think 1 star is being overly generous. My experience is of the Queen of Hearts in Runcorn, this review is a criticism of Marstons, NOT the pub. The staff at the pub are overworked, understaffed and generally excellent at what they are able to do within the constraints of working for Marstons.

They have just released a new menu with an increase in price of approx £1.50 per meal, the prices are well in excess of their rivals in the area, for a same standard meal. Drinks prices increase at least 4 times per year, putting their prices well beyond any other pubs locally. Prices are set at around about city centre levels, for a pub, on a council estate.

The corporate greed from this company is second to none. It's gone from being a busy, vibrant pub, to an empty shell, no entertainment barely, and for a business pricing themselves out of the market, they don't appear to want to invest in refurbishing the pub, to reflect the aspirations their ridiculous prices suggest.

Since opening the pub has deteriorated year on year, people won't go in because of the prices. Marstons have cut staff hours considerably - we visited a few weeks ago and there was one kitchen staff member and one bar staff on shift, run off their feet, yet Marston's think it's justifiable to charge £6-£7 a pint for the pleasure of poor, stretched service.

Marston's, hang your heads in shame, you're riddled with corporate greed, and completely negligent of your staff and your customers. As long as it lines the big brass pockets though eh! Pathetic.

The prices are wild-not enough staff on, one on the bar took 20 mins to take our drinks order, we had to wait to be seated, we pre booked on line but the table wasn’t ready the lady who seated us left us standing around for 15 mins they then cleaned a table and showed us to it (it was super busy but as stated above not enough staff, one on the bar, one arranging tables) once seated the lady took our order quickly 2 in our party wanted chicken and chorizo flatbreads, which were priced at £17.49 each (for a flatbread that’s wild and more expensive that the Malbec pie🤷🏻‍♀️) we were informed chef hadn’t prepared the chicken ones but we could have halloumi which were priced the same while waiting for our food the ceiling above us started to crumble, this is an OLD OLD venue besides a canal with beams etc it’s quite quaint and beautifully laid out some of the ceiling bits landed in our glasses of wine (£26 for Pinot blush) the waitress was excellent at this stage apologised moved our table and replaced the wine! The food arrived beautifully presented, but the chips were cold 🥶 the flat bread was lovely but it should be for £17.49 sadly the prices and lack of staff means we won’t visit again, beautiful pub just massively overpriced and the lack of staff made it difficult to score them higher

I would give a zero if possible.
Worst company I have ever worked for.
They offer a partnership, then charge you for everything.
You end up with no money to employ staff, end up working 12-14hrs a day, every day.
For instance if a burger patty goes out of date or gets over cooked. They charge you the full retail price for it !!
Or a £20 bottle of spirits gets taken, you are charged £160-£180 for this alone.
Complete joke of a company, who refuse to spend any money on revamping the old run down properties.

We had a fantastic stay at your Hotel Penwig in Newquay on Saturday 27th December 25. We made welcome by Lee on arrival. We loved the room, restaurant and great music by Lisa.
We are coming back in a few weeks to visit and have a reservation with you on May 8th Room 3 for a joint birthday celebration. Thanks for a great stay.
Best wishes,
Chris, Tim and Daisy the sausage dog😃

I’ve been to several Marstons run pubs in Swansea and not one of them has a price list for drinks, which is unlawful. Next time you’re in one of their pubs, ask to see the drinks menu, and by law they’ve got to provide one.
They probably don’t want to put people off before they order a drink. Total rip-off.

No waitress service apart from delivering the food. No waitress or manager to greet you when you arrive. No waitress to take orders for drinks as you peruse the menu. You have to order food & drinks on your phone.

I may be old fashioned but I like the personal service. Food was very mediocre. Never again.

Christmas dinner shamble’s!! The Seagull Porthcawl
Dinner booked 2’ o clock
Got seated 2:45 not enough seats table not ready ,moved us at 3:30 to another table , 3:45 moved back again to original table , 3:55 got starters , still had no main meal by 5:00 asked for money back , absolutely ruined our Christmas
We had pizza 6:30 at home.
Party of 9 of us , grandchild one year old they had been home back for him to have a nap , food still wasn’t ready , my father walked out in disgust,
6 year old granddaughter was crying she was so hungry,
We weren’t the only family in this situation, didn’t have enough staff what staff they had were ran ragged, lots of hungry miserable people, definitely, wouldn’t recommend.

Booked a hotel stay with Martson's for September 2026. Stayed in the hotel previously. They've updated their booking system, so there's now members and non member pricing. Tried to registered to be a member, but the registration didn't complete (in fairness I think I may have missed a step), but the price displayed remained the lower price all the way up until after I'd completed payment. Not impressed by the lack of clarity. I've emailed the hotel in question, and will update accordingly, but not impressed. It's a shame as the hotel and pub were great the last time.

Tables were left uncleared and fish and chips was worst pub meal I’ve ever had. Next time we’ll go to a McDonalds

Parking easy, location in Weston super Mare good. I was part of a group of 5. asked for a cup of tea on arrival. It was at best lukewarm. I ordered tomato soup and a roll and butter for lunch. After 30 plus minutes the soup arrived. No butter (I asked for plenty) 175ml of soup which was cold and two pieces of bread. Asked for soup to be heated up. Less soup arrived with something floating on it. I sent it back and asked for a refund which was sort. Server was fine. Table sticky... shame as it has the making of a nice place

Absolutely dreadful company to work for and incredibly selfish as a pub we make tons of money yet Marston’s still feel the need to cut staffs hours so dramatically to the point where I was getting 16hrs a week and I was hired full time worst part is they have the money to pay their staff they just want to get back to 1 billion and I think they’re a disgusting company making their staff suffer so they can get their overall net worth up disgusting and they should be deeply ashemed of themselves

Marston's raise their prices yet again. I think 4 times this year. A pint of fosters has just risen again by 5p, coincidentally just in time for the Christmas trade.
They don't display prices in their pubs (I thought that was the law?) I understand why they don't do so, cos they increase so often, would be embarrassing. Even the pub managers aren't always aware of price increases.

4 price rises in the last year in our local marstons in walsall.A pint is actually 1.30 cheaper in a freehouse pub we know in the middle of nowhere in Shropshire. Another brewery that'll price themselves out of the market if they carry on mugging their regulars off

Booked a table two days previously, Arrived at Fallow Field Restaurant today about 11.45am, table Booked for 12noon, waiting 6 minutes due to no one on reception at that time, eventually taken to table we had reserved found other people sat at the table, they were asked if they would move to another table, they were not happy, and continually stared at us, after ordering and waiting, customers who came in after us were served first, after waiting some time my wife asked where was our meals? A very curt reply from the waitress, you have only recently ordered and those served before you had pre ordered??? After about 20 minutes our meals were served, two Turkey dinners the meals were lukewarm, unfit to eat so sent back to Kitchen, Brother in Law asked how his meal was, reply Lukewarm, 2 further Turkey dinners were were brought to the table in a very quick time, my Wife accepted the dinner, I rejected mine, it appeared to have been reheated, We have been regular Customers to this restaurant But these have been the worst meals and service ever, considering the Turkey dinners were £23.99 each, Full payment taken, seems Money and attitude come first before the quality of meals, should have gone for the breakfast far superior and great welcoming from Julie, Mr and Mrs Len Jones

Went to the Pheasant in Pen Y Fai and ordered a Sunday dinner. I found an acrylic nail amongst my turkey. I spoke with the manager discretely, who took no responsibility for this. She advised me that “we haven’t got any women working in the kitchen so it can’t be a false nail”. She appeared offended that I’d suggested this, despite there being an acrylic nail on my plate. I was abruptly offered another dinner, however, no apology and no offer of a refund.

I found the table and chairs in The Sun Verge very shabby, certainly not consistent with the prices. Needs some upgrading. Nobody likes a shabby table or heavily stained chair when going out to eat.

Two brewers in bridgend. What a terrible experience. Even on entrance it was awful, loud and excessive bad language. Very cold rooms, ordered the small hunters chicken, turned up black, tasteless and inedible, desert was overheated in the microwave, complained to bar person who said she will have a word with the so called chef. No reply back. I have had lovely food here in the past but definitely avoiding from now. Even the prices of drinks have increased considerably in a year.

I visited the Queen of Hearts pub in Runcorn yesterday and was served very pleasantly and efficiently by Adrian.
We enjoyed the food and atmosphere of the premises and will visit it regularly.

Friendly staff
And great cook on the steak