Marston's Avaliações 345

Absolutely Shit
The Flying Shuttle in Haverhill
Don’t bother
Food 🤮
Service 🤑
Staff 🤢
The Marston’s Company and their customer service/ support
Are a JOKE
PLEASE DO NOT WASTE YOUR MONEY OR TIME

We had never been here before, but expected it to be the same style as other well known chains, we were not disappointed, the menu was virtually identical, and prices too.

The place was virtually empty on arrival at lunch time, with very few cars in the car park, some likely to be staff, the table we were sat at was very sticky, using too much cleaning chemical and not washing it off properly causes that, my phone actually stuck to the table.

There was a sign on the bar saying food would be 45 minutes, which considering there was hardly anyone in there, was a surprise, however it was not 45 minutes before the food appeared, but it was not far short. The food it's self was not bad, my steak was well undercooked for a medium, it was charred on the outside and that was it, raw in the middle, I ate around the edges and my better half ate the rest, they are a skip, and will eat anything.

The rest of the food was ok, no other issues there, we ordered two bottles of still water and were given glasses that I would be embarrassed to give to anyone, they were filthy and badly scored in the dishwasher, and yes they were not polished after they come out, as I polished both with one of the tiniest serviettes I have ever had, and they got rid of a lot of the marks on the glasses.

The place seemed to be clean and tidy, but the same could not be said for the outside, it was overgrown, the grass had not been cut in ages, signage advertising the Easter menu, or what ever it was advertising was on the ground behind a hedge so no one could see it.

Overall it was not bad, but bad enough to not go there again, we did not appreciate being accosted by staff half way through the meal issuing us with a card to leave a review, we came for a quiet lunch, apart from the kid crying and screaming for a short period it was quiet as there was hardly anyone in there, and to be honest I can see why. The service staff were prompt and efficient, as were the bar staff, no issues there.

But the outside gives a very bad impression of the place, and considering it is on one of the busiest roundabouts in Boston, near to some huge supermarkets and retails parks, you would assume it would be busier. Staff need to trained on how to clean tables properly, just squirting the spray and wiping without washing it down afterwards, it leaves the tables sticky, and I DO know what I am talking about, having run two restaurants myself in the past before retirement.

Visited the lamb & Flag in Abergavenny we had pre booked When we got there at 4 on a Sunday We were told that there was an hour wait They had run out of certain items and replaced one of the veg without telling us that this was going to happen Place was quite untidy menus & food on the floor! A far cry from a visit we had there a few years ago. There was a man vaping...Yes vaping on the table opposite! Staff were pleasant & apologetic re the wait & food. Def wont be going again Did not enjoy the food either. Actually the portion..very small portion of chips was quite nice

Part of 10. Our meals booked in advance. Firstly booked for 5pm. After a delay with our table which was sorted. It seemed another customer was late therefore pushing us to a temporary table. All our party was reseated.our food actually arrived at 6.30pm. Whilst the steaks were nice I can't say the same about the roast lunches.
Hard uncooked carrots. No mash on some plates.red shredded cabbage swimming in apple/vinegar tainted other food at first thought was pickled beetroot. Uncooked roast potatoes raw. A plate of beef roast had another type of meat - originally thought pork but turned out to be turkey. I advised the manager of problem with the roast meals. Her attitude was defensive and rude. Said she come to our table 10 times no one complained. She did NOT visit the table. The waitress asked the people @ top of table who had steak how was meal definitely NOT everyone @ table. The manager equipped no food left on plates - as the meat was put in a plastic tub for our dog the rest was scrapped onto one plate. After I informed the manager people who had roast were not happy she immediately went to the table and basically had a stand up row @ two members who tried to explain. Her attitude was very rude saying over 40 lunches no one complained. Quite frankly I don't care who had or hadn't complained. WE were complaining and she was not even apologetic or asked how could we resolve issue. I paid for two steaks advising the same waitress all paying separately however they were discussing with manager.
As this is my local we have just started going back as there was a period of time food radically went downhill or only deserts available or oven food. For many weeks various excuses so we just didn't go there anymore. After we heard under new management AGAIN thought give it a go. Sadly it's no better. To add to the problem one of our party was still outside so the manager decided to bully him into paying the outstanding bill. NOT impressed you can't make someone to pay for others peoples diabolical food. She had the chance to work something out with our remaining party she chose not to! It's unfair and totally unreasonable telling him he had to pay £75 because SHE would be out of pocket SERIOUSLY. I AM MAKING A FORMAL COMPLAINT about the treatment we received together with the disgusting food.

We have eaten in 2 local Marston pubs this month and were hugely disappointed. On both occasions the food was barely warm when it came to the table.

Visited The Mitre Oak in Hartlebury on February 5th. Whilst my meal was OK, my partner couldn't cut the pastry on her pie.
We complained to the Waiter/Barman and requested a replacement meal.
He took it into the kitchen and after a few minutes told us the Manager would not replace it or offer a refund but we could order another meal at extra cost!
By this time my meal was getting cold as I couldn't really eat while my Partner had no meal.
The Waiter came back and said they could re-heat her inedible meal if we liked!
Not once did the Manager make an appearance.
This is a complete rip off when you pay for the meal when ordered.
Cotacted Marstons head office and an automated message said we would be contacted within 24 hours.
A few days later we heard nothing so phoned again and managed to speak to someone and explained the problem, and was told they would look into the matter and get back to us. One month later still nothing.
An absolute disgrace and a terrible way to run a business!

I visited the Diss pub called The Thatchers Needle and found it very shabby and definitely in need of a refurbishment.
The carpet had not been hoovered, and we came in as soon as it opened, so no excuse there!
I'm not sure it had been dusted in a long time either, judging by heavy dust on the lamp shades.
I have attached photographs.
The staff are friendly and the food was okay.

The company is a big scam, all people running marstons pubs should be aware they will eventually they be ripped off by marstons.

My husband and I have just left the wagtail in Wincanton. The food was abysmal!! Reheated roast potatoes, meat that was processed and too hard to cut, overcooked veg and burnt stuffing. £14 x 3 and it was all inedible. Also I had to clean our table with a wet wipe which was black after wiping. Absolutely disgusting.
Ruined our day.

Thanks.

I, with friends go to the Toby in Whitchurch Cardiff twice a week and are always served by Della. She is so efficient and friendly that it’s a pleasure to go. There is always friendly banter which enhances the visit. The carvery is good too.

Visited lochards farm in Dumfries and I must say staff were amazing very friendly Jennifer went above and beyond to make our visit unforgettable will definitely go back again

How can marston’s get it so wrong ? We visited the Longacre today for Sunday lunch , it was horrible, I got chicken and my partner got turkey , the turkey was processed sliced turkey, the chicken was nice , but the veg 🤢 ! Smash type potato, roast potatoes soaked in oil, mushy carrots it was awful not worth the £14.79 , I give this pub 2stars
On the other hand we often go to the 6 medals pub in middle haven , it’s a carvery and it’s all fresh veg and always lovely so 5 + stars for them
What I will say is the staff in both pubs are so nice and friendly

‘Old Lane Pewsham’
Oh dear where did all the atmosphere and friendly staff go????
After a long shift I step into this MARSTONS pub in Pewsham-Chippenham….
It was 22:15.
Apparently the other side where I needed to get a pint or two was shut?!!!
Although several people still having drinks etc in there.
So I asked for a pint of Pedigree.
So the dead faced barman goes all the way round to the side that is supposed to be shut to pour it.
Brings it to me (still with a face like a sad donkey) and I pay.
So I take it to the other side, where he’s just actually poured it and sit to make a call to a coworker, who’s had a problem with a client tonight.
The bar where I got served is full of loud-too loud customers. No mention to them about the noise off the scale about other customers wanting to enjoy what atmosphere there, that is quite clearly NOT available!!
I try to find a corner (are you keeping up?) pubs are and have always been the heart ❤️ of the community yes?
For all sorts and all kinds.. yes?
Nope this is the 4th time I’ve visited this pub. Yes it’s local to me.
May I suggest instead of just taking money or the ping of Apple Pay, someone from Marston goes in under the radar and makes a good lengthy assessment on why some people would not give this pub even a glance.
The manager seems to usually be giving it large about replacing the big screen tv and can be heard moaning out loud on occasions about what a raw deal everything is and how tough it is here!??
Well Lidl are recruiting??
Get a grip OLD LANE

Just visited my local pub - it's got style for days with a welcoming vibe that screams "come in, stay awhile!" Hosts J and R are the life of the place, making every visit feel like a party. Highly recommend for a good time!

Oddfellows Nantwich the place for everyone tbh

This company is a SCAM!!!! When you receive a letter you cannot get through to a human being do discuss it. There system puts you on hold for 10 minutes and then cuts you off. This has happened over 10 tries. The Bailiffs are ignorant and only want to increase their fees. My friend suffers from mental health issues and is genuinely signed off work. The Bailiff took the P and told her to get a job!!! Awful awful people!

Today we called in to The Peppermill pub in Longton Stoke on Trent to have breakfast.
We ordered a Cooked breakfast and a Muffin with bacon and a fried egg from the Breakfast menu plus two lattes, from the pleasant young man at the bar.
The coffees came but were half full and tepid.

The two breakfasts came after a long wait. The fried egg on the cooked breakfast was rock hard, the bits of bacon were overcooked as was the hash brown. The female server came to ask if everything was ok, I said No and could we have another fried egg which came and was ok.
My husband ate his breakfast although it was not completely satisfactory because he was hungry.

My muffin was hard to cut with a knife, and I definitely could not bite into it. The bacon bits were shrivelled up and the egg was slimey.
There was no way of eating it as I think the muffin was stale and not toasted as specified on the menu.

I gave it back to the female server and asked for the manager, who wasn’t available.
I asked for a refund on my breakfast but because other customers had been served since our order, they were unable to give me a receipt from the till. I was given this email to write instead.

During this time a chef of quite a large build came behind the bar and I asked him if he’d cooked my muffin, which he said he had. I explained what was wrong with it that it was stale, which he denied but apologised but it was said in a patronising way, that I didn’t feel it was genuine. He also said that he would send a portion of the muffin off to be tested….?

The young man that initially took our order was really concerned about our situation and couldn’t apologise enough. He told me he’d only been there for five days so I was sorry for his situation as he was trying to do his best to help our situation.

I am hoping that you will have the decency to refund the cost of my breakfast as I feel that this is justified, seeing as I didn’t have anything to eat in the end.

The total cost of both breakfasts including the coffees was £17.20. I paid by card.
This experience was dissatisfactory and quite disgraceful really.
I await your response.

Took too long to order as only 1 serving at the bar. We then ordered at the table for our food but literally waited till the next day for it to arrive. The food came and it was so awful we decided to leave it and go elsewhere. Everyone is complaining on other tables. Won't be coming to another Marstons pub as they all seem to be awful

Squirrel

Ludlow

DO NOT EAT HERE

978804338

As an ex employee I am writing to warn everyone to NOT eat at the squirrel, Ludlow. I have informed Marstons regarding the managers illegal redating of food but they have done nothing. Eat at your risk or peril. The manager orders the staff to redate the food every day until it looks to bad to serve!!!!! This is an illegal and immoral but the manager continues to get away with it. I’m more than than happy to meet with Marstons, James and the EHO to discuss this and see whether he has the nerve to lie in front of me.
Marstons, you need to listen I am one person who actually cares

Generally really shit of everything I was part of 😂😂😂 one in Kirkintilloch where managements looks like even they don t know what they do it there especially Ramsey big gym ian definitely was drunk all the time kitchen is look like they haunted people from „street” to work cause all of them defo no idea what they do in kitchen … but main thing is they liers from time when then looking for head chef what of corse is nothing to be even chef what is most imortant they just lie they need just someone for short period of time to cover some useless … just guys , local people will be there but generally they lie all of you !

This company shows absolutely no compassion or regard for a local community surrounding one of its pubs and the cost of living crisis. Marstons recently changed the parking facilities that have catered to our local community for years and years having a vast array of shop where we need to park to access with no issues. They haven't bothered to inform us that now they've changed the parking rules and only people attending the pub can park there, otherwise they pick pocket you £100 just for popping into tesco as the locality have done for years without any issue. Not even so much as a warning and showing respect to the community. If they made a change so drastic that would impact people negatively they should be informing the community properly, simply out of respect and consideration. But they're clearly not bothered, just flat out demanding a pay out. It was clearly a shady money making scheme for them, with the local community being so large surrounding one of their pubs and the pubs parking taking up the majority of the space to our local shops, to which is now almost completely empty causing overflow to access the shops. I will not be using any of their businesses ever again. No morals, no heart, no mercy. They won't be getting a penny out of me.