I had an excellent experience with Martin Dawes. They replaced my fridge door, and the whole process was handled professionally and efficiently. The service was excellent from start to finish, and I a... Ver mais
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I had an excellent experience with Martin Dawes. They replaced my fridge door, and the whole process was handled professionally and efficiently. The service was excellent from start to finish, and I a... Ver mais
A empresa respondeu
Engineer arrived on time on the 15/09/26 and quickly diagnosed the fault. He said he would order the parts and after only three days another engineer returned on the 18/09/26, and fitted the new par... Ver mais
A empresa respondeu
My son in law sent his tv to be repaired. When returned it was unboxed by two delivery drivers and placed against the sofa. The delivery was signed off but not inspected. Later during the day we plugg... Ver mais
Used Martin Dawes as part of Sony’s TV repair service for out of warranty products. Very impressive service with clear communication throughout the processes of picking my TV up, repairing it and drop... Ver mais
A empresa respondeu
Martin Dawes Ltd has over 50 years’ experience in Retail, Rental and Repairs. Acting as Warrington’s leading home entertainment and white goods specialist, we supply manufacturers such as Samsung, Panasonic, Sony, LG and many more from our showroom and online store. Customers can rent goods with upgrade options every 18 months, purchase outright or take up one of our many finance options. Our 4 highly accredited service centres provide customers from the Midlands through to the North of Glasgow with service for products, in or out of manufacturer’s warranty. Wherever you have purchased from, we can fix your goods, in store or from the comfort of your own home.
Martin Dawes House, Europa Boulevard, WA5 7WH, Warrington, Reino Unido
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Very competitive pricing. Bought a washer but it was delayed due to bad weather over the New Year period. Kept in formed. No issues with delivery. Very happy with Martin Dawes customer service.
My first purchase from this store . I didn't get the tv I bought .but they did send me one that was ,£170 more to buy .same make different model so very happy
Ordered a portable hi-fi that happened to be out of stock. Got a quick e-mail to say that the item would be back in stock the following Monday and then be dispatched quickly to me...and it sure was. It arrived on the Tuesday! What a fabulous service. I will certainly consider buying other items from Martin Dawes in the future and have bookmarked their website. Cannot fault them and would recommend to others.
Worked to get stock in for me and then sent out very promptly.
To be honest I was on ebay looking for a Panasonic mini hi-fi and I was directed by a pop-up box to Martin Dawes to a better deal to make a saving I ordered on New Years Day and received the hi-fi two days later I bought it as a treat for my birthday it`s still in it`s box on the whole a great service from Martin Dawes Thank You.
Easy to order online, came with good next day delivery. Fantastic price. Very happy with my purchase ☺️
Price matched my DAB radio and sent very promptly. All good
I bought a lg fridge very good service and cheap of price recommend this I am satisfied for the free delivery
Easy to use all round good company. Delivery was longer but was over a weekend so kinda expected . Only thing I don't like about the TV is it is very quiet even on 16-20
Ordered my new Samsung Tv on the 27th got it on the 31st I was nervous when it came to the day it was coming because there was a lot off wind and rain so I contacted them they said don’t worry the TV will be Protected but yes am enjoying my new tv to bits I just love it thanks very much
Scammers and that's all I have to say. They were supposed to deliver the next day and after 10 days I can't even get in touch with them. They don't answer the phone. They don't respond to emails or messages.
Very poor got declined for finance no idea why, no refund given on deposit 2 weeks later still waiting crap business
Ordered a new TV on December 20th delivered the next day in time for Christmas. The price was much cheaper than other retailers I had seen before Christmas and an additonal £15 discount for my first order. All in all very pleased with the TV and service from Martin Dawes
Such a shame! I tried to support a 'local', independent business, but they just wasted my time.
Their website said it was in stock and could be delivered in 1 working day, so I ordered, paid and received the acknowledgement. Then it went very quiet - no delivery update, no delivery, nothing. I contacted them and it took several hours to connect to their 'live' webchat (during working hours). When I eventually got connected, they said they didn't have stock or a date when they would have stock ............
I wonder when they were planning to tell me?
They offered a full refund, but even that took a week (and a charge-back request to the credit card provider) before it appeared.
Ordered a Bosch washing machine on 9th December,
Website showing in stock and I thought free delivery.
When I got to check out it changed £35 for what it calls laundry charge which I reluctantly paid as I had a £15 discount code which softened that blow.
Received an email on 11th telling me the machine is out of stock and expected to be in stock 18th.
I emailed for an update on 19th and got a prompt reply the machine had arrived and delivery would be in the next couple of days.
The machine was delivered on 20th December.
Overall a stressful experience,
The online chat seems to take ages to get a response and I don’t think the website should show items as available when they aren’t.
If you’re thinking about placing an order it may be worth a phone call to check availability first
Everything went smoothly. Quick delivery
It was my first purchase from Martin Dawes.
Recommended
First time order, never heard of the store before. Great price, very fast turnaround time, good delivery experience.
They had what I needed and I received it fine. Although the item said in stock on the main page and available for next day delivery, it took a week to arrive.
Delivery offered was 7am to 10am on a Sunday morning, which is a bit much after a working week. But could not affort to reschedule as needed the item, so had to get up early on the off chance it arrived at 7am ( it didn't grr).⁰
They are annoying to deal with as the "live chat" never seems to have anyone managing it and the phone takes a while to get answered.
I am not sure I have ever dealt with a worse company! Too gobsmacked to even explain! AVOID! Also avoid Samsung both shockingly horrific at everything they do! Also have 0 customer service skills! Literally lost for words!
Phil Sharp was brilliant and excellent service
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