This is our first purchase from this wholesaler, and I'm so pleased to have discovered them. Our electrical contracting business is based in Rugby, but happened to have a team working nearby in Walsa... Ver mais
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
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Veja o que dizem as avaliações
First time ordered some downligts and other things. I ordered two days back and today received my order. Everything well packed and superfast delivery. Products are as described. Thank you Mastertrade... Ver mais
Not all of the items I had purchased were in stock, I had a prompt phone call from one of their team to tell me, I received a very quick refund for the difference and they sent me the rest which arriv... Ver mais
having never ordered from this company before i was a little aware. Website is a little clunky and delivery took longer than expected but acceptable. However, the price for the equipment was what attr... Ver mais
Detalhes da empresa
Informação fornecida por fontes externas variadas
Mastertrade stock all the leading brands at very competitive prices, and are committed to giving you the kind of service you should expect from your supplier.
Informações de contato
Golds Hill Way, DY4 0PY, Tipton, Reino Unido
- 0121 522 6229
- webteam@mastertrade.co.uk
- mastertrade.co.uk
4,6
Excelente
409 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 14% das avaliações negativas
Normalmente responde dentro de 48 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Ordered consumer unit and a separate…
Ordered consumer unit and a separate rcd on the 16-12-25, was supposed to be 3-5 days but unfortunately didn’t arrive until 14-1-26
I get it was Christmas, but that was a long time…
14 de janeiro de 2026
Avaliação não solicitada
Great place
Great place, always helpful - definitely recommend
18 de dezembro de 2025
Avaliação não solicitada
Appaling customer service
Appaling customer service. Waited for days for them to approve a return request for an unused unopenend item. On chasing via phone, was then told it will be 25% handling fee which is completely unreasonable considering we waited ages for this item.
16 de dezembro de 2025
Avaliação não solicitada
Resposta da Mastertrade
Thanks for your message, and I’m sorry you feel let down by the experience. I do want to clarify that this was an Eaton item that was specially ordered in for you, which is why the return process took longer to approve and why a restocking/handling fee applies.
Great service and prices from this…
Great service and prices from this independent electrical wholesaler . Fast and efficient whether you use the website or visit in person. Couldn’t recommend them enough
14 de dezembro de 2025
Avaliação não solicitada
Mastertrade always come through
All requested items were in stock, fast delivery.
Great work as always from Ash and the team there
5 de dezembro de 2025
Avaliação não solicitada
Everything came when and how it should…
Everything came when and how it should have
1 de dezembro de 2025
Avaliação não solicitada
Great service
Great service, good prices and friendly staff.
25 de novembro de 2025
Avaliação não solicitada
Very happy with the service.
Very happy with the service.
21 de novembro de 2025
Avaliação não solicitada
Excellent Price and Prompt Delivery of Rolec EVO
This supplier offered the ROLEC EVO at a price which beat those of specialist EV Suppliers AND they were also able to supply the ROLEC add-on items which some of the EV shops didn't have listed. Ordering was very straight-forward and delivery was excellent on fast.
12 de agosto de 2025
Avaliação não solicitada
Great Customer Service
Amazing products, quick delivery and superb customer service. Wanted to amend order after checkout, was sorted really quickly. Great company
5 de outubro de 2025
Avaliação não solicitada
Fast
Fast, efficient and affordable. Ordered several light fittings for our garden as the pricing was very competitive
1 de outubro de 2025
Avaliação não solicitada
Excellent in all respects.
21 de novembro de 2025
Avaliação não solicitada
Great service and fast delivery
21 de novembro de 2025
Avaliação não solicitada
Great quick delivery and at a …
Great quick delivery and at a competitive price
1 de novembro de 2025
Avaliação não solicitada
Competitive prices
Competitive prices. Good choice of products. Staff knowledgeable on product.
9 de outubro de 2025
Avaliação não solicitada
No response re order.
I ordered a downlight on 19th Dec to finish a job. It was supposed to be in stock and same day despatch. I emailed Mastertrade 23rd Dec for an update as it was showing on my account as "Processing". So far, no response and still "Processing". Not impressed.
23 de dezembro de 2024
Avaliação não solicitada
Resposta da Mastertrade
Dear Gerald,
Thank you for your feedback, and we sincerely apologize for any inconvenience caused during your experience with us.
We’d like to clarify that your order was placed on the afternoon of 19th December, close to the start of our Christmas break, as noted on our website and trading times. Our office was closed from 20th December and reopened on 2nd January. During this period, we were unable to process orders or respond to inquiries.
Your order was processed on 2nd January, as per our estimated 2-3 working day delivery timeframe, and was delivered promptly on 3rd January. However, we understand that our lack of communication during this time caused frustration, and we apologize for not being able to address your query before our return.
We value your business and are committed to improving our communication in the future to prevent such issues. Thank you for bringing this to our attention, and we hope to serve you better next time.
Best regards,
Ash Cowern
Ecommerce manager
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