Matching Couples Ltd Avaliações 

164
•
O TrustScore é 3.5 de um total de 5

3,5

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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

Received a creditcard charge from Matching Couples at 650-268-5339 for something we did not order. Tried the phone number and it's always busy. Don't understand how TrustPilot gives them such a posi... Ver mais

Avaliado com 1 de um total de 5 estrelas

When the shirts finally showed up, the sizes were backwards. I immediately contacted them and have had zero resolution. I’ve tried calling them, emailing them, filling out countless “contact us” forms... Ver mais

Avaliado com 5 de um total de 5 estrelas

I ordered a set of tee shirts for Christmas and decided to add an additional set using the discount. I misread the instructions and failed to provide proper sizes. I contacted Janette from support who... Ver mais

Avaliado com 5 de um total de 5 estrelas

I just ordered my shirts. I ordered the wrong color, emailed immediately to customer service the mistake I had made..hoping it could be corrected. Jeanette emailed me 5 minutes after I sent it and cor... Ver mais

Detalhes da empresa

  1. Loja de camisetas
  2. também em
  3. Loja de Souvenirs

Escrito pela empresa

We sell premium quality matching couples shirts


Informações de contato

3,5

Bom

O TrustScore é 3.5 de um total de 5

164 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

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Como esta empresa usa o Trustpilot

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3,5

Todas as avaliações

(164)

0 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

The t-shirts are great

The t-shirts are great! The customer service is excellent. They really go above and beyond for the customer. I would definitely recommend this company to everyone.

8 de dezembro de 2021
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Janette was amazing!!

Janette was amazing!!! I had placed and order and had to turn around and cancel. She was very nice, prompt with her replies back to me and so helpful!

7 de dezembro de 2021
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

I ordered a set of tee shirts for…

I ordered a set of tee shirts for Christmas and decided to add an additional set using the discount. I misread the instructions and failed to provide proper sizes. I contacted Janette from support who fixed my order, which arrived promptly and exactly as I requested. I will definitely be returning for future purchases. Well Done!!!

6 de dezembro de 2021
Avaliação não solicitada
Avaliado com 3 de um total de 5 estrelas

Haven't received anything ordered and no tracking details

Update: order has shipped !
Haven't received anything ordered and no tracking details after 14 days. Don't know if I'll ever see my order :-(

1 de dezembro de 2021
logotipo da Matching Couples Ltd

Resposta da Matching Couples Ltd

Hello, Carol Thanks for your feedback. I just wanted to let you know that your item has been shipped, and I have sent you the tracking number. Please note our shirts are shipped from the USA, Florida and may take some time to reach Canada.
Canada post is currently awaiting the arrival of your package and the tracking from Canada post should be updated soon. I have emailed you with further information on your order.
Kind regards
Janette

Avaliado com 5 de um total de 5 estrelas

First time purchasing!

This is my first time purchasing from this company. After I placed and paid for my order, I saw a different version of the tshirt I bought that I wanted to exchange my tshirt for. I reached out via e-mail and Janette was so very friendly and helpful! Janette updated my order immediately and my order will mail as promised! Thank you so much!!!

30 de novembro de 2021
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Holiday T-Shirts

My husband and I ordered special t-shirts for a holiday party. I ordered the wrong style and size. I should have ordered the ladies custom t-shirt but ordered the unisex. The day the shirts arrived I knew immediately mine was not going to work for my needs. I emailed customer service, late afternoon on Friday, and they immediately responded and shipped the new style and size PLUS provided a return shipping label for the wrong shirt style/size at no cost to us. Janette, our customer service rep, was quick and very responsive. The customer service with this business is outstanding and very much appreciated. Thank you!

20 de novembro de 2021
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

I made a mistake in my order so I wrote…

I made a mistake in my order so I wrote to Janette in customer service and explained my dilemma. She sorted out the problem I had created and fixed everything for me, then she notified me that it had all been corrected, and all on the same day. Thank you Janette For taking care of my problem and the great service you provided.

16 de novembro de 2021
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Timely and Responsive Customer Service

Unfortunately, a shirt I ordered was too small so I went back to the website to reorder it in a larger size. I didn't see what I was looking for so I reached out to customer service for assistance. Janette quickly responded and got it all straightened out for me. I was very pleased with her friendly and timely response. Now my new shirt is on its way! Thank you, Janette!

15 de novembro de 2021
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Very satisfied!

Very satisfied with my chat experience with Janette from your support team. She was very helpful and patient. I've also had to edit my order this morning and that went smooth as well. In general, the tee shirts and hoodies I recently purchased and received are great! So far, it's been a pleasure doing business with your company.

3 de novembro de 2021
Avaliado com 5 de um total de 5 estrelas

We received the shirts very quickly

We received the shirts very quickly. The female shirts are a ladies cut so they were to small. We emailed the company and received a quick response that they would send us a larger size and easy instructions of how to send the ones that didn’t fit back. We would definitely use this company again!

3 de novembro de 2021
Avaliado com 5 de um total de 5 estrelas

Wonderful experience !

Wonderful experience !! Great product and we’re very helpful !! I made a mistake on the order and they were very helpful correcting the mistake !!
Would order from them again

2 de novembro de 2021
Avaliado com 5 de um total de 5 estrelas

These are so cute

These are so cute! Well made, true to size. I ordered a large, fits great and I’m chesty. Ordered a 2XL for my husband, little small but will fit with some stretching. Washed nicely and hung to dry. Folds nicely. They keep you laughing. Cant wait to wear them to a Christmas festival and Christmas day. They came to my door, in 4 days. Best shirts ever! My husband and my daughter loved them and Im sure, everyone that sees them will enjoy and get a kick out of them. 🤪

2 de novembro de 2021

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