MateSlots Avaliações 12

O TrustScore é 3.5 de um total de 5

3,3

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Informações de contato

3,3

Bom

O TrustScore é 3.5 de um total de 5

12 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 60% das avaliações negativas

Normalmente responde dentro de 2 semanas

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Avaliado com 5 de um total de 5 estrelas

Je l'utilise depuis quelque temps déjà…

Je l'utilise depuis quelque temps déjà et c'est sans aucun doute le meilleur casino en ligne que j'ai essayé en termes de service client, de rapidité, de fiabilité, etc.

23 de março de 2026
Avaliação não solicitada
logotipo da MateSlots

Resposta de MateSlots

Cher Bogdan,

Nous vous remercions sincèrement d’avoir pris le temps de partager votre expérience avec notre casino. Nous sommes ravis d’apprendre que notre service client, la rapidité et la fiabilité ont pleinement répondu à vos attentes.

Votre satisfaction est notre priorité, et vos commentaires nous encouragent à continuer d’offrir la meilleure expérience possible à nos joueurs.

Nous espérons que vous continuerez à profiter de nos jeux et services dans les meilleures conditions.

Avec respect,
MateSlots

Avaliado com 1 de um total de 5 estrelas

Eigentlich gutes casino schnelle…

Eigentlich gutes casino schnelle auszahlung und grosse spiel Auswahl aber habe die Vip Stufe 7 erreicht aber das casino kann oder will mir nicht den bonus geben und der Support immer gleiche Antworten deshalb enttäuschend und nur 1 Stern.
Update nach 3 Tagen keinerlei Reaktion vom Support auf meine Email zum Problem.
Emails werden hier wohl ignoriert

28 de março de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Misleading Promos

Misleading welcome promos look really great but are not what they seem. They will not give you the promised offer. I don’t mind losing but this is a dishonest company.

Customer service team not able to resolve issues and there is no escalation process. I gave them every opportunity to resolve and they failed.

Absolutely do not play here.

17 de março de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

I enjoy playing on mateslots but I have…

I enjoy playing on mateslots but I have had a withdrawal say completed but I have not received the money yet and when I tried contacting support to ask how long will it take to receive my money they could not give me an answer they said once transactions complete we can't see it. If and when I do receive my funds I will up date this post with a very positive review. Update on my review like I promised. I love mateslots got my money next day

11 de março de 2026
Avaliação não solicitada
logotipo da MateSlots

Resposta de MateSlots

Dear Cynthia Fenech,

Thank you very much for taking the time to share your experience and for updating your review. We truly appreciate your honesty and the opportunity to address your concerns.

We understand that waiting for a withdrawal can sometimes be worrying, especially when the transaction shows as completed on our side. In many cases, once the payment is processed by us, the final delivery time may depend on the payment provider or banking system. We are glad to hear that your funds arrived the next day.

It’s wonderful to know that you enjoy playing at MateSlots, and we truly value your trust. Your feedback helps us continue improving our service and ensuring the best possible experience for our players.

With respect,
MateSlots

Avaliado com 1 de um total de 5 estrelas

WORST CASINO EVER - DO NOT PLAY HERE.

WORST CASINO EVER

DO NOT PLAY HERE.
SAVE YOUR MONEY...BUT IF YOU REALLY WANT TO PLAY, GO TO CASINY OR VEGASTARS.

VERY BAD RTP (RATE TO PLAYER) BECAUSE THIS CASINO IS NOT WELL KNOWN, WHICH MEANS, THE ALGORITHM CAN'T GENERATE STANDARD RTP DUE TO LESS PLAYER INTERACTION.

DON'T BE FOOLED BY THE BONUSES THEY TRY AND GIVE YOU. IT'S ALREADY PRE-SET TO GIVE 1% - 3% WHAT YOU DEPOSITED. NOT WORTH IT.

I HAVE DEPOSITED OVER $2000 AND DID NOT PROFIT ONCE.
YES, THEY GIVE YOU SOME GOOD WIN, BUT NOWHERE NEAR WHAT I DEPOSITED.

MY PERSONAL RATING 0.2/10.

P.S. PLEASE IGNORE THEIR GENERAL REPLIES AT THE BOTTOM OF THIS.

28 de fevereiro de 2026
Avaliação não solicitada
logotipo da MateSlots

Resposta de MateSlots

Thank you for sharing your feedback and personal perspective. We are sorry to hear that your experience did not meet your expectations, especially regarding game performance and returns. We care about our users, and all platform operations go through a series of checks to prevent problems and ensure a secure and fair gaming environment. Game results and RTP parameters operate according to established system mechanics that are applied consistently and equally to all users. Our support team continuously monitors platform performance to maintain stability, transparency, and fairness across all features, including bonuses and gameplay mechanics.

Avaliado com 4 de um total de 5 estrelas

Ein hervorragendes Online-Casino

Ein hervorragendes Online-Casino, das moderne Spielautomaten, klassische Tischspiele und spannende Live-Shows an einem Ort vereint. Dank zuverlässiger Sicherheitsmaßnahmen kann man ganz entspannt spielen, ohne sich Sorgen machen zu müssen. Das gesamte Design wirkt hochwertig, professionell und sorgt für ein rundum fesselndes Spielerlebnis.

19 de fevereiro de 2026
Avaliação não solicitada
logotipo da MateSlots

Resposta de MateSlots

Sehr geehrter Lothar Peters,

Vielen Dank für Ihr ausführliches Feedback. Es freut uns sehr zu hören, dass Sie unser Online-Casino als hervorragend empfinden und sowohl moderne Spielautomaten, klassische Tischspiele als auch spannende Live-Shows genießen.

Es ist schön zu wissen, dass Sie sich dank unserer zuverlässigen Sicherheitsmaßnahmen entspannt dem Spiel widmen können. Ebenso freut uns, dass das hochwertige und professionelle Design Ihr Spielerlebnis rundum fesselnd gestaltet.

Wir freuen uns darauf, Sie bald wieder bei uns begrüßen zu dürfen und Ihnen weitere spannende Sessions zu bieten.

Mit freundlichen Grüßen,
MateSlots

Avaliado com 5 de um total de 5 estrelas

Friendly website

Made a deposit under a minute and started straight away. Really user friendly for any setup.

28 de janeiro de 2026
Avaliação não solicitada
logotipo da MateSlots

Resposta de MateSlots

Dear Lillie Joanne,

We sincerely appreciate your feedback! May your gaming experience be full of excitement and success. Reach out whenever you have suggestions or need assistance.

With respect,
MateSlots Casino

Avaliado com 5 de um total de 5 estrelas

I have experience both losing steaks…

I have experience both losing steaks and wining run here. It consistently feels legitimate. What make the one stand out is how genuine the wins seem. No dodgy spins or weird payout restriction.

18 de janeiro de 2026
Avaliação não solicitada
logotipo da MateSlots

Resposta de MateSlots

Dear Donna,

Thank you for your excellent review. We’re pleased to know you enjoyed your time with us and hope to see you again soon.


With respect,
MateSlots Casino

Avaliado com 5 de um total de 5 estrelas

Outstanding support

I have contacted them about deposit, bonuses and even general questions! and they've always been incredible helpful.

7 de janeiro de 2026
Avaliação não solicitada
logotipo da MateSlots

Resposta de MateSlots

Dear Diego,

Thank you for your excellent review. We’re pleased to know you enjoyed your time with us and hope to see you again soon.


With respect,
MateSlots Casino

Avaliado com 1 de um total de 5 estrelas

Zu beginn war alles okey

Zu beginn war alles okey. Ich konnte meine dokumente zu beginn hochladen, damit diese schon mal geprüft werden können. Eines wurde abgelehnt was okey ist aber das neue wurde nie angeschaut. Ich hatte auszahlungen pendent die nach über 12stunden noch nicht ausgezahlt wurde. Das ist meiner meinung nach einfach nur schlecht. Und um vip zu werden muss man nicht einen bestimmten betrag umsetzten das wäre ja viel zu gut. So könmte man ja mit 40euro einzahlung vip werden. Neinein man muss mindestens 2500euro einzahlen damit man die erste stufe von vip erhält. Also eigendlich eine indireckte aufforderung entweder zahlst du so viel ein oder du wirst nicht vip.

2 de janeiro de 2026
Avaliação não solicitada
logotipo da MateSlots

Resposta de MateSlots

Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass es bei der Dokumentenprüfung und den ausstehenden Auszahlungen zu Verzögerungen gekommen ist und dies für Unzufriedenheit gesorgt hat. Wir möchten darauf hinweisen, dass uns unsere Nutzer wichtig sind und dass alle Verifizierungs- und Auszahlungsanfragen mehrere Prüfungen durchlaufen, um Probleme zu vermeiden und ein sicheres Umfeld zu gewährleisten. Diese Abläufe gelten für alle Nutzer gleichermaßen und dienen dem Schutz von Transaktionen sowie der Integrität der Plattform. Wir verstehen, dass Wartezeiten und Unklarheiten rund um VIP-Bedingungen als frustrierend empfunden werden können. Wir haben ein klärendes Schreiben gesendet, um weitere Informationen zu Ihrem Anliegen zu erhalten.

Avaliado com 1 de um total de 5 estrelas

Worst casino experience ever !!

Worst casino experience ever !!

Stay away. I have never seen such a casino where hundreds of spins were just deadspins. No bonus game, no notable spin. RTP was almost ZERO. It seems if the casino operates with fake games.

30 de dezembro de 2025
Avaliação não solicitada
logotipo da MateSlots

Resposta de MateSlots

Thank you for sharing your experience, even though it reflects strong disappointment. We are sorry to hear that the gameplay results and overall session did not meet your expectations. We care about our users, and all requests and platform operations go through a series of checks to prevent problems and ensure fair and secure gameplay. Game outcomes are generated according to established technical standards, even if individual sessions may feel unbalanced or unrepresentative. We understand how frustrating it can be when long play sessions do not deliver the anticipated experience. Your feedback highlights how important trust and transparency are for users.

Avaliado com 5 de um total de 5 estrelas

Great casino

Great casino
Excellent welcome bonus 😃
All your favorite gaming providers
Fast online support 😁

27 de outubro de 2025
Avaliação não solicitada
logotipo da MateSlots

Resposta de MateSlots

Dear Chelsea Jackson,

Thank you for taking the time to share your positive experience. We appreciate your kind words and are thrilled you enjoyed your time with us.


With respect,
Mateslots Casino

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