Mavis Tire - Central Avaliações 3

When I first walked in the initial person after I said I was certain I needed a single tire replaced but would like them to check the rest asked if I had an appointment. I told them no and they indicated that there was only one person to change tires and three appointments ahead of me and I might consider going across the street to Walmart. I told them I was not interested in dealing with the Walmart Auto Department anymore which is why I started coming to Mavis. Another individual behind the counter spoke up and said ‘I can do it right now’, and asked which car and which tire. I told him and he walked out and checked all four tires. Walking back in he said it was only the one tire. maybe 20 minutes after that he was giving me my keys and mounted and balanced the tire and rotated all the tires. I even let them replace the wiper blades because they had a special. As I was leaving the guy that did the work said, “can I ask a favor of you? Will you go on Google and give us a review - good, bad, or indifferent?” I said I would. While the initial contact was a little disconcerting the guy that performed the service was very responsive and great in his attitude and customer service. Will continue to go there for tire service. That includes going in the next couple of weeks to get a couple of tires for our Highlander.

Booked an appointment for 1:00pm, arrived early for drop off and usual registration, etc. Service was an easy tire rotation and balance. Told them I was going to lunch while service was being performed. Came back an hour later and my truck was still in the same spot as when I left it. Spoke to the customer service representative and they said I was next in line. I expressed that I had an appointment and to insure timely service was the reason I booked the appointment. Customer service representative says “well we have to juggle between walk in’s and appointments”. No, you should have staff to work walk in’s and staff for appointments. Needless to say I got my keys back and will not be a repeat customer.
Sincerely, J. McCall

The Technicians helped me with a nail in my tire free of charge! They were both friendly and helpful.