Had an appointment at Mavis at 2075 501…
Had an appointment at Mavis at 2075 501 s in Myrtle beach at 3pm to have a tire repaired that picked up a nail. I arrived on time for appointment and the guy behind counter was helpful. My vehicle did not begin to be worked on until 4:45 pm I can only imagine what time it will be finished as slow as this process is going. Will not return to this location in the future. I’ve always had great luck with the Carolina forest and Socastee locations but chose the wrong shop today. 2.5 hour wait to be told they can’t work on my tire because their equipment won’t handle my tire size(37’s)! They chipped my rim in the process of trying to remove the tire and didn’t secure my hood before returning my vehicle to me. I was supposed to have a tire rotation and brake check in which they chose not to do as well! When I asked about the long wait the manager told me that they all needed to have their breaks, that they hadn’t had one all day. Called discount tire and they will be fixing it for me tomorrow!
Update
Customer service rep and Sandy reached out and took care of me. Appreciate the great follow up and customer service from them.
Resposta da Mavis Tire - Myrtle Beach
Hi Matt, we're sorry to hear about your experience at our Myrtle Beach location. We understand your frustration with the wait time and the issues with your tire and rim. Please reach out to us at 914-984-2500, Option #2, so we can address your concerns directly. Thank you for bringing this to our attention.
Consumer Solutions