"I am writing to express my extreme…
"I am writing to express my extreme dissatisfaction with the service and management at this location. My wife's vehicle has been brought in five times since February of this year.
In April 2025, the vehicle required brake replacement twice due to the installation of incorrect parts. During this service, it was discovered that the tires purchased in February were prematurely worn, which was attributed to faulty control arms. Ayden, the manager at the time, assured us a credit for the worn tires, requiring us to purchase new ones with an extended warranty and replace the control arm bushings, which we did.
On October 20, 2025, my wife brought her car in for a nail in a rear tire. She was informed that new tires were needed. When she explained that the tires were recently replaced, Carlos, the current manager, became argumentative, claiming we had ignored advice in January 2024 to replace the control arms. This was inaccurate, as the control arms had already been addressed. My wife felt uncomfortable and contacted me.
Upon my arrival, Carlos immediately displayed his phone, showing the control arms. When I explained the previous repair with Ayden, Carlos dismissively stated, 'well that's why he is no longer here and was fired.' I refused to pay for new tires again, at which point he yelled 'pull the pathfinder out' and provided a customer service number before walking away.
I contacted customer service and spoke with Josh, who connected me with Anwar, the regional manager. Anwar and I discussed the incident on October 21st. He stated he would review video footage of my payment and requested I bring the car to another location for a tire review, which I did the same day.
After texting Anwar for updates on October 22nd and 23rd, he informed me that the video footage was unavailable and he was awaiting corporate advice, promising to contact me on Monday. Today, October 27th, at 3:30 PM, I texted Anwar for an update and received a text offering '$300 off the tires' and a demand that I pay for the control arms again.
I strongly advise against visiting this location, as recent reviews also highlight improper work. Tire Kingdom, I welcome you to contact me directly, as I am already in communication with an attorney regarding this matter