Maxmattress Avaliações 

I wanted to buy a king sized matress from this company and sent them a message via their on-line chat enquiring when they would be in stock. I was told by the bot that someone would get back to me via email. Having heard nothing for a week I tried again. Still nothing.
Terrible customer service, so I bought from Simba instead.

Don’t waste your money on this mattress. They sell you a lie at a very high price. I ordered a hybrid mattress and I was sent a cheap foam that it’s sinking and gives you very bad back pain. Waste of money I had worst sleep in my life .

We recently purchased a mattress from Max Mattress in Cringila, NSW, 
The mattress combines memory foam with pocket springs, and the difference was noticeable from the very first night. It’s firm yet wonderfully cushioned, conforming beautifully to our bodies while minimising any disturbance when one of us moves during the night. The breathability is also impressive—it keeps us cool and comfortable throughout the night.

Ordering was straightforward, and the mattress arrived right on schedule, neatly packaged and ready to use.

At the same time, we also ordered a three-seater couch, which is excellent quality and very comfortable. We’re extremely happy with both purchases.

We highly recommend Max Mattress to anyone looking for great-quality mattresses and comfortable furniture. Thank you, Max Mattress, for helping us make our home even more comfortable! ⭐⭐⭐⭐⭐

I bought a mattress from the very professional looking website, should have been delivered in about 3 days. Two weeks later no sign, unable to phone ( no number ) emails just automated response.
Sadly didn’t see these one star reviews just a “Trust Pilot “ review on their website.. Company needs shutting down!
After no reply to emails over two weeks I sent an email cancelling the order. The sudden response was “ well you didn’t arrange a delivery date” which I had asked for when I first bought the mattress but had no response. I told them I still wanted to cancel and they offered a refund. This has gone to PayPal but after 5 days still pending so not authorised. Because it seems it’s been paid PayPal have closed the case I brought against the company.
The payment now cancelled and company claim I’ve refused it. PayPal are now dealing with them on my behalf.
So no refund has been given. This company is shocking and needs to stop trading.
It’s been 3 weeks of stress! Still no refund. Update PayPal got my money back and paid directly into my bank account.Maxmatress still emailed saying they could only pay £270 and needed my bank account details to pay £9. I obviously refused ! Bunch of con artists 😡

We ordered 2 mattresses and my brother is okay with the mattress. On the other hand I am facing severe back issues I did not open mine mattress i emailed them if they would like to return the unopened one but I did not get an email back then after waiting for so many days i had to open it but according to them you need to see 30 days when your body adjusts to the mattress but my back pain instead of decreasing increased since then I have been chasing them with emails for their 100 day return process I have not got any revert trying to fill their contact form not response my money is wasted i want my money back but can’t do anything

The MAX Hybrid mattress gave me back pain. I requested a return via the 100-night sleep trial, but they asked for photos to assess. After sending the photos, I did not hear back, despite a chaser email. It's been 2 months since I requested the return. My back pain is worse. I'm afraid to start the return process now in any case as I fear I won't get a refund. Shocking service!

Absolute con do not buy. Should be 0 stars.

Delivery said a couple of days and it took a couple of weeks. Mattress developed huge dips after a few days and so have returned.

Have been waiting nearly a month for a refund and they've stopped responding to emails now the mattress has been collected.

The delivery of the MAX Hybrid Ultra Firm Mattress was speedy and the quality of the mattress is relatively good considering the price. After sleeping on the mattress during the generous 100-night sleep trial, I found that the mattress, even though it's the firmest one on offer from the company, unfortunately did not support my lower back enough because the memory foam compressed too much in the middle section due to body heat overnight, resulting in lower back pain.

I decided to return the mattress within the trial period. After a few email exchanges, the mattress was collected over the weekend by the British Heart Foundation (BHF). When returning the mattress, Maxmattress required photographic evidence of the condition the mattress was in to make sure that it wasn't soiled or damaged.

I would rather sleep on the floor than ever deal with this company ever again. They promised a full fund on a faulty mattress after the mattress was returned month later and loads of empty promises no refund I was lucky I paid threw PayPal or I wouldn't of seen my money ever again and wouldn't of even had the mattress. Do deal with them.

Love the comfort. I really needed a new mattress and really happy we went for Support Max. It’s very comfy and thinking might get one for my son now. Would recommend.

We recently bought ourself a max mattress for our bed after hearing fantastic things about the brand. We were looking for a different mattress that would give us support, comfort and also keep us cool and it does all of those things. My husband suffers with his back and has said this is the most comfortable mattress we have ever had. In addition to this our 5 year old daughter also likes to get into our bed and we still manage to get a good nights sleep which is great!
For the price and service I am so happy we decided to buy this new mattress! The customer service was faultless and I will be recommending to friends.
Thanks again!

Fantastic product and quality service. Really comfortable sleep and great value for money. I would highly recommend. Me and my fiancé now prefer watching series in bed together instead of the sofa due to comfort of our new mattress.

We ordered a firm mattress, but my wife experienced back pain, so we requested a support mattress instead under their 100-night trial.
The company emailed saying:

"We would like to inform you that if you are considering returning a mattress under our 100-night sleep trial and purchasing a different MAX mattress, the following conditions apply:

The return and delivery of the replacement mattress will be arranged for the same day.
If the replacement mattress is priced higher than the one being returned, the customer will be required to pay the difference based on the regular retail prices (RRPs).
If the replacement mattress is priced lower, the difference will not be refunded.
Please note, the 100-night sleep trial only applies to the original mattress purchase. Once the replacement mattress has been delivered, the trial period is considered exhausted and no further trial applies.

The initial communication did not clearly present a refund option as an alternative. It framed the process as returning under the trial and purchasing a different mattress, then set out pricing consequences. The distinction between a full refund and a separate exchange route was not explicitly outlined at that stage.

This contradicts what is advertised on their website: "You will be refunded in full minus delivery fees (most orders come with free delivery)."
As a result, we were refused a refund of the price difference of almost £150. This creates a one-sided financial structure that disadvantages the consumer in all scenarios.

I strongly recommend avoiding Max Mattress. The mattress I purchased began to lose its firmness almost immediately after the 100-day trial ended. This has not only caused my back pain to return, but my wife — who has never suffered from back pain before — is now experiencing it as well.
When I contacted the company, I was told that their 10-year warranty only covers manufacturing faults and nothing more. However, they also claim that their mattresses retain their firmness for years. If mine has deteriorated so noticeably in well under a year, that clearly indicates a manufacturing defect in the product I received.
I submitted a complaint on 19 January 2026. Two days later, I was informed that my case would be reviewed and that I would be contacted. More than a month has now passed, and I have still heard nothing from customer services or the complaints team.
After researching further, it appears I am far from alone. Many customers seem to find themselves in this exact situation — misled prior to purchase and then dismissed when issues arise. It’s deeply concerning, and people are losing their hard-earned money because of these practices.
Please, please avoid this company if you do not want to face the same outcome.

Super firm mattress and very high quality given the price we paid. The mattress is for my mother who suffers with chronic back pain. We have another brand of mattress but if it doesn’t work out long term I will also be trying Max out. Service overall was good.

Mattress ordered and paid, lead time advised "10 - 14 Day Lead Time", not "working days". One week later, nothing. Advised to cancel order and refund, on three occasions to date. Then having ignored the instructions a delivery company advises of a delivery, however the order was asked to be cancelled and refunded three times in advance of this. Customer support and communication is non existent, and, painful on the one response I did have. Frankly just ignoring the request. I suspect they will drag this out so any refund takes quite some time. I will no doubt update if there is a confirmation, or any communication from them. And Max Mattress please do not respond to this with excuses or platitudes of how sorry you are etc. Please just do as requested on numerous occasions, acknowledge cancellation and confirm refund. It is simple.

I am sorry to have to write this, but maxmattress are a joke of a company. We purchased the ultra firm king-size mattress, it took three weeks to be delivered - this was strike one - then the mattress sagged , long before the 100 days limit was over, so we asked for a refund. The customer support was hard to get hold of, it was several days between each live chat message and email, eventually they tried to get us to accept a partial refund and keep the mattress, not sure why anyone would want to keep a faulty mattress but there you go. After 3 offers they agreed to refund our money, minus the cost of supposedly "free" pillows. This is where the problems should of ended, haha yeah right!. They sent the charity guys to pick up the mattress, and we waited for a refund. They put a "pending payment" into PayPal ( how we paid ) then not long after cancelled it!. We are now having to chase what they legally owe us ( all recorded and documented) and again we are waiting to even get a reply. This is not good customer service at all, and we will be making complaints further up the chain if this is not dealt with.
I am disabled, so sleeping on the bed was near impossible after the fault materialised, then we had to spend money we can't really afford on another mattress while we wait for a refund. I can only say how disappointed we are with maxmattress over the way this has been handled .

Was informed the delivery would be about 10 to 12 days, that was fine. Received an email stating my mattress and 2 free pillows were on there way to the delivery depot. So far so good. On the day of the delivery, no pillows. Was informed by the driver I have to contact the supplier, as they only had a mattress to deliver. 4 times, by two different methods, I contacted Max Mattress. Have not had a reply at all.
Their robot answering is awful as is their contact form. You never hear anything if it is a complaint.
However ask how long to leave the mattress before use and you get an email in a day with the information.
The Mattress seems fine after almost 2 weeks use.

UPDATE:.... 18-02-26
The issue has been resolved satisfactorily. In addition they have agreed to look at their robot/human contact forms to iron out problems in getting issues resolved faster.
The bed remains comfortable and we both get a good night's sleep. I have updated the rating from 3 to 4 star.

Please be aware if ordering from this company - not sure if it is a scam. Ordered a mattress just before New Year, has still not been delivered. A message was received to say delivery was due but did not arrive, we have heard nothing since and no one will get back to us.
Now in the process of contacting Trading Standards after losing so much money that we can’t afford to lose.
Update: I have now provided order and contact details as per the request below and have still heard nothing further. Can someone please contact us?

The mattress arrived 3 weeks late I was promised free collection of my old mattress for the delay in delivery i didn’t not receive the two pillows as advertised spoke to the sales manager to be told because the discount they they added at the checkout I wasn’t entitled to them