Max Spielmann Avaliações 

4.308
•
O TrustScore é 3.5 de um total de 5

3,7

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Made a photo book which i found v easy to do. The uploading system was the quickest and easiest one that I've found. You can upload a higher quantity in one go that makes it easier to do. Other onlin... Ver mais

Avaliado com 1 de um total de 5 estrelas

Went to booth in Sainsburys Meadowbank, Edinburgh. After several attempts got a photo that the machine said was acceptable. Emailed myself the digital photo. Got home and tried to use for my Irish pas... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Tesco at Pool Cornwall. Used services to enhance a very old photo. Member of staff (Ryan) was exceptionally knowledgeable and helpful. Result was stunning and am returning next week to order photo b... Ver mais

A empresa respondeu

Avaliado com 1 de um total de 5 estrelas

Absolutely garbage photos, I ended up spending 32 pound on a passport photo at Asda to get my photos done, I had to send in my own photos due to time, the first one had some lights in the background t... Ver mais

A empresa respondeu

Detalhes da empresa


Informações de contato

3,7

Bom

O TrustScore é 3.5 de um total de 5

4 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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3,7

Todas as avaliações

(4.308)

261 avaliações nos últimos 12 meses

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Avaliado com 1 de um total de 5 estrelas

Not trustable

I placed a large order of photo's to be printed and recieved it 2 weeks late. Once i opened the parcel and checked the first batch the images were ALL cropped so not one image was a full picture. The whole order had this issue and very bad quality. So MAX SPEILMANN ruined all my images and when i contacted them they said the images were cropped from before meaning we cropped them so we could recieve them cropped!!!! Totally ruined the images...why would they do that?.

29 de abril de 2026
Avaliação não solicitada
logotipo da Max Spielmann

Resposta da Max Spielmann

We’re sorry to hear about your experience and appreciate how frustrating this must be, especially with such a large and important order.

From what you’ve described, it looks like the images were already set to a cropped format during the upload stage, which would then carry through to printing. We understand this may not have been what you intended.

If you’re still unhappy with the results or would like us to take a closer look, please get in touch with our customer care team at customer.support@timpson.com

Avaliado com 5 de um total de 5 estrelas

Really grateful for the kindness

Josh was very kind and helpful to us when we went in for the first time and didn't know how the service worked. We'd recommend it, and will come back again.

29 de abril de 2026
Avaliação não solicitada
logotipo da Max Spielmann

Resposta da Max Spielmann

Thank you for your wonderful feedback! We’re thrilled Josh could provide kind and helpful service and support you during your first visit while explaining how everything works. We really appreciate your recommendation and look forward to welcoming you back again!

Avaliado com 1 de um total de 5 estrelas

Max Spielmann in Leeds Trinity:

Max Spielmann in Leeds Trinity:

I went to the shop to ask about t-shirt printing and was told it cost £12. The employee said I could bring my own cotton t-shirt.
Three days later, I returned and a different staff member warned the print might not come out well on cotton. I accepted the risk, but the result was terrible — faded colours and very poor quality.
Worse, when I got home, I noticed a stain on the t-shirt, like food or liquid.
Overall: very poor customer service, bad printing, and no care for customers’ belongings. Definitely my first and last visit. I do not recommend.

29 de abril de 2026
Avaliação não solicitada
logotipo da Max Spielmann

Resposta da Max Spielmann

We’re very sorry to hear about your experience at our Leeds Trinity store and apologise that the print quality and condition of your garment did not meet expectations.

Please contact our customer care team at customer.support@timpson.com with your details so we can investigate this further and work towards a resolution.

Avaliado com 5 de um total de 5 estrelas

I came to Max Spielmann at Tescos at…

I came to Max Spielmann at Tescos at Ashby de la Zouch today, and wanted to have photos printed from my phone , and as always Di was very helpful and kind. I was very happy with my photos and the service I recieved.

24 de abril de 2026
Avaliação não solicitada
logotipo da Max Spielmann

Resposta da Max Spielmann

Thank you so much for your lovely feedback! We’re delighted to hear that Di was once again so helpful and kind, and that you were happy with both your photos and the service you received. We really appreciate you taking the time to share this, and we’ll be sure to pass your kind words on to her.

Avaliado com 5 de um total de 5 estrelas

Was very easy to get what I wanted…

Was very easy to get what I wanted service was great .the person behind the counter was very help with wat I needed and explained everything to me made my experience gd and very relaxed. Person /lady who help me and made it easy was called NORA

24 de abril de 2026
Avaliação não solicitada
logotipo da Max Spielmann

Resposta da Max Spielmann

Thank you for your lovely feedback! We’re really pleased to hear you had a great experience and that Nora was so helpful in making everything clear and easy for you. We’ll be sure to pass your kind words on to her.

Avaliado com 1 de um total de 5 estrelas

photo booth gives incorrect photo…

photo booth gives incorrect photo selected Spanish visa no where does it state what format. But I trusted it would be correct. the photo that I got is JPG which is useless for a Spanish visa. it has to be Jpeg and it cannot to computer generated into the correct format.
wasted £12. Do not use as it will not be accepted Asda Blackpool. Will have to find a way of getting a refund and using another company

23 de abril de 2026
Avaliação não solicitada
logotipo da Max Spielmann

Resposta da Max Spielmann

Hi there,

I’m sorry to hear about your experience and the frustration this has caused, especially when the photo wasn’t suitable for your Spanish visa application.

If you’d like this looked into, please return to the store with your receipt, and the team will be able to advise you on next steps regarding a refund or reprint option.

Avaliado com 5 de um total de 5 estrelas

The best customer service you could ever ask for

I visited the store located within Tesco in Mansfield and was served by a young lady called Molly. It was the anniversary of my mother’s passing and I popped in on the off chance to have a photo of her printed to put in a frame I had bought. Molly was the kindest person, and went out of her way to make me feel special. I left with tears in my eyes as it’s so rare these days for people to be kind. What an exemplary human being. Thank you Molly

22 de abril de 2026
Avaliação não solicitada
logotipo da Max Spielmann

Resposta da Max Spielmann

Thank you so much for sharing this incredibly moving feedback. We’re truly sorry for your loss, and it’s heart-warming to hear that Molly was able to support you so kindly on such an important and emotional day.

We’ll make sure your lovely words are passed on to her

Avaliado com 5 de um total de 5 estrelas

Tracey who served us was lovely

Tracey who served us was lovely
Very professional and knowledgeable

18 de abril de 2026
Avaliação não solicitada
logotipo da Max Spielmann

Resposta da Max Spielmann

Thank you so much for your kind feedback! We’re delighted to hear Tracey provided such professional and knowledgeable service. We really appreciate you taking the time to leave a review!

Avaliado com 5 de um total de 5 estrelas

Brilliantly helpful

Rian at Max Spielman sandhurst meadows was invaluable and brilliantly helpful to urgently get our photos printed

18 de abril de 2026
Avaliação não solicitada
logotipo da Max Spielmann

Resposta da Max Spielmann

Thank you so much for your kind feedback! We’re delighted Rian could provide such helpful and efficient service to get your photos printed urgently. We’ll be sure to pass your lovely words on.

Avaliado com 1 de um total de 5 estrelas

The manager is very unapproachable

The manager is very unapproachable, uninterested in queries, obviously not the job for her. Scunthorpe asda branch.

9 de abril de 2026
Avaliação não solicitada
logotipo da Max Spielmann

Resposta da Max Spielmann

Sorry to hear about your experience at our Scunthorpe Asda branch. This is not the level of service we expect from our team. We will ensure your feedback is passed on and reviewed appropriately.

Avaliado com 1 de um total de 5 estrelas

Misleading and not fit for purpose

Misleading - You can't access photos taken from photo booths unless it's for a passport. Photos needed for driving license are useless and wasted time and money. Booths are not clear that you can only use for passports. Apparently there was an option to enter an email address at the booth, this was not clear in any way (I was looking for how when taking them) so will also restrict anyone who is not technically minded, older or with learning disabilities, VERY DISAPPOINTED and will not be recommending or using again

3 de abril de 2026
Avaliação não solicitada
logotipo da Max Spielmann

Resposta da Max Spielmann

Sorry to hear about your experience and the frustration this caused. Our photo booths are designed to guide users through the options on screen, but we appreciate your feedback about clarity and accessibility. We will ensure this is passed on to the relevant team for review.

Avaliado com 1 de um total de 5 estrelas

11:45hrs 12 April 2026 Sheffield…

11:45hrs 12 April 2026 Sheffield meadowhall female member of staff very condescending in her attitude to me just now so retorted...she then continued to harass me by shouting across the store in public causing me to retort back..it was totally uncalled for attitude by her

12 de abril de 2026
Avaliação não solicitada
logotipo da Max Spielmann

Resposta da Max Spielmann

Thank you for letting us know — I’m really sorry you were spoken to like that.
No one should be made to feel uncomfortable or shouted at in a store, and your experience at Meadowhall sounds completely unacceptable.

We’d like to look into this properly and make sure it’s addressed by the area team. If you’re willing, please contact us at customer.support@timpson.com

Avaliado com 1 de um total de 5 estrelas

I've just left Tesco in Linwood

I've just left Tesco in Linwood, after attempting to use the photo Koisk.
I had cash on me,so I decided to use that. I went for the £12 option, so the machine must've sensed that a customer was using it. After a minute, it ejected the legal £10 note that I had inserted, but not the £2 coin.
I had noticed that the coin seemed to hit the bottom of an empty metal cash storage box. Maybe the machine isn't trained to deal with cash, and needs a reboot or something. I'm not bothered about the money, it's the principle of the thing.
Don't advertise what you can't provide. Things are hard enough.

4 de abril de 2026
Avaliação não solicitada
logotipo da Max Spielmann

Resposta da Max Spielmann

We’re very sorry to hear about your experience with the photo kiosk at Tesco Linwood. This is not the standard we expect, and we understand your frustration.

Please contact customer.support@timpson.com

Avaliado com 5 de um total de 5 estrelas

An Absolute Credit to the Max Spielmann – Exceptional, Respectful Support from Caitlin

I'm writing this review to express my deepest, most heartfelt gratitude for the service I received from Max Spielmann, and more specifically, from "Caitlin" in the Customer Support team.

As a high-functioning neurodivergent individual, I often find that my "hyper-focuses" and specific interests can be met with a lack of understanding or, at worst, outright-judgment, or social/societal-ostracisation.

I approached Max Spielmann through their website (maxphoto.co.uk) with what I consider to be a deeply-personal, very subjective, and sensitive enquiry regarding the production of personalised canvases. My request involved imagery that could be deemed erotic in nature and focused on a very specific niche area of interest for me.

From the very first exchange, Caitlin was the epitome of professionalism. She was incredibly speedy in her responses, but more importantly, she was courteous, considerate, kind, and honest. She navigated the complexities of my request—including my need for transparency regarding the themes of the canvas, and the specific physical characteristics I value—with a level of respect and warmth that is frankly rare to find.

Caitlin took the time to consult with the Head of Production (with a knowledge in legal/compliance), to ensure everything was handled correctly.

Even then, when explaining that one of my example images fell outside of their production guidelines, she did so with such supportive and clear communication that I felt entirely respected as an individual.

In a world that can often feel cold and transactional, Caitlin’s seemingly non-judgemental approach was a genuine breath of fresh air. She didn't just see a "potential order number"; she saw me... a person. Her warmth, and kindness has made what could have been a very stressful process feel straightforward and dignified.

If you are looking for a company that values its customers and can potentially handle sensitive requests with the exact same utmost care that I was, look no further.

Caitlin, sweetie... you're an absolute star and an absolute credit to the team. Thank you for just being you—you still have made my world a little bit brighter.

2 de abril de 2026
Avaliação não solicitada
logotipo da Max Spielmann

Resposta da Max Spielmann

Thank you so much for sharing this — what an incredibly kind and thoughtful message.

We’re truly grateful that you took the time to write such a detailed and heartfelt review. It means a great deal to us to hear how supported and respected you felt throughout your experience.

Caitlin will be absolutely delighted to read your words. She always aims to treat every customer with care, dignity, and understanding, and your feedback reflects exactly the standard she strives for. We’ll make sure your message is passed directly to her and to her manager :)

Avaliado com 1 de um total de 5 estrelas

Total Print Off

Went to max spielmanns in Congleton to ask them to print me a code so I could send a parcel through the post office for one A4 with a code 4x4 inches on the A4 and they charged 3£ for it a total rip off I could have posted it for that price

1 de abril de 2026
Avaliação não solicitada
logotipo da Max Spielmann

Resposta da Max Spielmann

Thanks for letting us know — and I’m sorry you felt the price wasn’t good value. If you’d like us to look into it further, our Customer Support team can help at customer.support@timpson.com.

Avaliado com 5 de um total de 5 estrelas

Praise for Max Speilman Chesterfield staff members

Went into Max Spielman in the Tesco branch in Chesterfield I needed help to adjust sizes etc of some photo to be used by my Rugby Club for display purposes The first time I requested help from Sky(e) I found her pleasant and very knowledgeable She took a great deal of time to adjust images and I was delighted with the end results A couple of days later I returned for additional photos Once again it was Sky(e) and also her manager Charlotte . Once more I received superb service. Both of these members of staff were a credit to the company The photos were of high quality and I am delighted with the finished display They both showed a caring manner ( I am in my eighties) and showed an interest in the project I was undertaking They were a credit to your company

1 de abril de 2026
Avaliação não solicitada
logotipo da Max Spielmann

Resposta da Max Spielmann

What a lovely message — thank you so much for sharing this.

It’s wonderful to hear how well Skye and Charlotte looked after you at the Chesterfield Tesco branch.

We’ll make sure your kind words are passed on to both Skye and Charlotte. They’ll be thrilled to know the difference they made.

Thank you again for taking the time to share this — it means a lot to the team.

Avaliado com 1 de um total de 5 estrelas

Messed my order up and do not respond.

UPDATE: Now resolved satisfactorily.
Had some family slides from the 60's which I wanted to turn into a DVD for an important family occasion. Ordered and paid £50 on line and posted them for processing and collection locally at Asda Liscard. Had a phone call to say my order was ready, got to the store and there was a note saying the shop would be closed for half an hour. Eventually the assistant returned and found my order, however there was no DVD, just some poorly produced prints. The assistant checked the order and agreed to return the slides to the factory to correct the order.
That was a week ago, I have had no acknowledgement, tried ringing the store to no avail and despite several emails I keep getting an automated response from Timpsons. Not acceptable and I have no idea now where my valuable (to me) slides are, and if I will ever see the DVD. Would not recommend.

24 de março de 2026
Avaliação não solicitada
logotipo da Max Spielmann

Resposta da Max Spielmann

Thank you for sharing this update — I’m really glad to hear it’s now been resolved for you.

I’m very sorry for the worry and inconvenience you went through along the way. Your slides are incredibly personal and valuable, and it’s completely understandable that the lack of communication caused a lot of concern. That’s not the experience we want anyone to have.

If you ever need anything else, you’re very welcome to contact Customer Support at customer.support@timpson.com.

Avaliado com 5 de um total de 5 estrelas

WENT INTO YARDLEY SWAN CENTER AT 9AM…

WENT INTO YARDLEY SWAN CENTER AT 9AM FOR TWO PASSPORTS WIFE AND MY OWN FIRST CLASS SERVICE ALL DONE BY 9-45AM CANNOT REMEMBER THE YOUNG ASSISTENTS NAME SHE WAS BRILLIANT BEST SERVICE EVER BY THE TIME I GOT HOME HAD A TEXT AND EMAIL PASSPORT OFFICE TO SAY THEY HAD RECEIVED OUR APPLICATIONS FOR WHAT IT COSTS WELL WORTH IT THANK YOU DON POTTER

30 de março de 2026
Avaliação não solicitada
logotipo da Max Spielmann

Resposta da Max Spielmann

That’s absolutely wonderful to read — thank you so much for sharing your experience.

We’re delighted to hear that you and your wife received first‑class service at our Yardley Swan Centre branch. It’s great to know everything was completed so smoothly and efficiently, and that your passport applications were already confirmed by the time you got home. That’s exactly the level of service we aim for.

We’ll make sure your lovely feedback is passed on to the assistant who helped you — she’ll be thrilled to know she made such a positive impression.

Avaliado com 1 de um total de 5 estrelas

I had to print 300+ photos and went to…

I had to print 300+ photos and went to the Bristol store and they down loaded them from a stick and price them at over £200, no chace to get a 5 day price , and the photos were printed over night and I had to pick them up the following day
I had expected to pay a much lower price based on web site which quotes 9p each
a poor service, will I go again ???

24 de março de 2026
Avaliação não solicitada
logotipo da Max Spielmann

Resposta da Max Spielmann

We’re very sorry to hear about your experience and the confusion around pricing. This is not the level of service we aim to provide. Please contact customer.support@timpson.com

Avaliado com 5 de um total de 5 estrelas

The assistant in the shop was…

The assistant in the shop was incredibly friendly, helpful and efficient. Would definitely recommend.

28 de março de 2026
Avaliação não solicitada
logotipo da Max Spielmann

Resposta da Max Spielmann

That’s wonderful to hear — thank you so much for sharing this lovely feedback.

We’re really pleased the assistant in the shop was friendly, helpful and efficient. Comments like yours mean a lot to the team, and we’ll make sure this is passed on to them.

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