MDLIVE Avaliações 12.141

I scheduled an urgent care appointment at 7pm last night. It said it would be less than 10 minutes to connect with someone. I waited 2.5 hours, regularly getting calls from MDLive to tell me “a provider would be with me in: ASAP” online it kept saying “5 minutes wait”.
I called customer service twice and the second time was told there are in fact zero providers available to help me but that they could reschedule me for an appointment with one at 3AM at the soonest.

I’m desperate for help since I feel horrible and the nearest physical urgent care place is far away from me, and getting out of bed sounds awful.

So 3am comes, my phone started me out of sleep but I answered right away and get a message that my call couldn’t be completed because the provider disconnected but that they’d call me back. It was a 9 second call in total and then it hung up on me.
So I waited 15 minutes and then called customer service again. Was told that the provider would try and call me back and that they had to so 3 times in total.
I’m not going to keep letting my phone wake me up at 3 freaking AM when they couldn’t even try one call back in 15 minutes.

So now I’m back in the queue of hell waiting for the next available provider to call me, but who knows if I ever will even get a call or if it’ll be waking me up every hour to tell me I’m still in the queue to be seen “in ASAP” what kind of wait time is that anyway?

This company should not be able to provide healthcare. Absolute nightmare. You’re taking advantage of sick people who have no other choice.

Paid $48 for a consultation today (March 5, 2026). A prescription was issued, I received confirmation via email and text that it was ready for collection — then arrived at the pharmacy to be told Dr. Demenko had cancelled it. No call, no message, no explanation whatsoever.
This doctor has a 2.5/5 rating on Healthgrades for a reason. Reviews describe him as argumentative and dismissive — my experience speaks for itself. He obtained his degree from Saratov State Medical University and somehow thinks it’s acceptable to cancel a patient’s prescription without any notification after they’ve already paid.

I have all receipts, confirmation messages, and pharmacy records saved. A formal complaint has been filed and I am escalating to the California Medical Board.

Customer care even worse.

Save your money and your time — go elsewhere.

If I could give zero stars, I would. I took 15 minutes to provide very detailed information on my health history, current status, current issue (concern about a spot on my face). Within two minutes, I had a response from MDLive stating I should go to Urgent Care. Seriously? It's most certainly not an urgent issue. I can't even imagine how they read the information I provided in the two minutes it took for them to provide this generic response. DO NOT USE THIS "SERVICE".

Very happy with services I received, very clear and helpful and quick... it was all awesome 👌 thank you so much!!

Doctor was fine. However getting the insurance verified was an absolutely atrociously long and complicated process. I had to verify online, did that, verified again, for some reason it kept not working. Then they said that I owed fully out of pocket unless I verified again. I called to verify. Spent 15 minutes with them giving them my info. They couldn't verify. They said I needed to get my insurance company on the phone with them even though it was my insurance company that had set up the account for me using the benefits I have and I could show online that my account indeed included this benefit. My insurance company only operates during limited hours. I had to call back during those limited hours. Was put on hold...still not done.

Is this a Ponzi scam? The appointment is supposed to be free with my insurance, but they seem to always want to charge $85+ dollars, which I get back when they figure out my insurance 6 months later. If they do this to just 10 people a day, that is a lot of cash they have at the 9-month point.

This company is the worst. Total scam.

They misrepresented their service and charged me $130 for what was supposed to be a free "wellness check". I spent many hours on the phone proving their mistake to them, only to be told to essentially "pound sand".

I would describe their behavior as fraudulent, at best.

If I could give 0 stars I would. I did an e-visit through questionnaire for issues with sinuses. I put on my intake info that I already take Allegra regularly for allergies…then lo and behold, that’s exactly what the visit summary is recommending that I take. So I call customer service and they connect me with a provider over the phone who diagnoses me with a sinus infection and promises to send a prescription for a Z-pack. It’s been HOURS…no prescription has been sent. This has been the biggest waste of time and money.

Is there a zero star option?

While the care you receive from the doctor's is fine, their billing is an absolute nightmare. Good luck trying to resolve an issue with them, they will not help you no matter what you do.

I had the flu. I wanted prescription to Tamiflu. Even though I met all qualifications, I still had to go to my doctor and was charged by MDLIVE. Waste of time.

I simply wanted to reschedule my appointment. To do so, the text from MDLive said to call them. The call lasted 21 minutes and 30 seconds to have the appointment rescheduled. The call begins with a voice that reads a disclaimer lasting well over one minute. The entire call included having to enter the same payment information I’ve used for each previous visit. While I am grateful to have access to health care, this experience was unsatisfactory.

They are terrible at covering insurance. Their customer service agents provide incorrect information about insurance coverage, and they charge after claiming that things are fully covered.

I have tried this company twice. Once for a cough- after charging me they said they could not treat me that I needed to go see a doctor, and again just needing two prescriptions for NON controlled substances for 5 days as I extended my vacation and they could not do that either. A complete waste of time (filling everything out and trying to get their website to work as it kept coming up with an error- and then finally had to call) I am not sure what they CAN do. Don't waster your time or your money.

MD Live is INEPT! When you finally reach customer service they can't help to remove me from their email list that sends messages twice each week. MD Live does not work with United Healthcare, my new insurance. However, they CANNOT remove me or provide me with NO option to UNSUBSCRIBE. MD Live customer service was not helpful while I was a patient and this has caused me to share my HORRIBLE and waste of time experience with MD Live. Run away!

Not really sure why BCBS has this as a service. This is a waste of time and money. PCP dropped insurance so due to 3 months of waiting for NP appt with new PCP son got sick and decided to do a MD Live visit after having it for 1 week at least and getting worse. The "doctor" I know it is not an infection and you don't need antibiotics. All of this through a phone call right. Deep chest cough and congestion and throat pustules with sore throat. Given Naproxen and inhaler. Thanks for making him get worse because you refuse to be a real doctor and prescribe antibiotics when there is an actual infection, and you are incompetent. Spend more money and go to minute clinic. In the end, you will have to anyways.

This is the second time I've been there. The doctor I had from the islands was nasty. I have no idea she sat there instead of having a conversation with me she was extremely condescending and spoke down to me. The first experience was a different doctor who didn't listen to me either. I would not recommend this place. If you have a choice of companies to go to do t use this one. The ladies who did the triage were great but the doctors suck. They don't have any xray machines either. They are there to collect a check only and could care less about the customer. Don't waste your time they suck so bad.

Had membership 2 months. Two weeks ago new prescriptions were sent in and still have not shipped. Life MD portal takes week to respond, no answer on email. told me 4 days ago they would expedite my prescriptions and still have not shipped!!!! Very unhappy customer.

Please don’t use MDlive- they say they treat sinus issues yet they won’t treat anything. My provider kept saying he couldn’t prescribe an anabiotic per CDC guidelines. Then why the heck does it say you treat these issues. Phone call was rude, less than 1 minutes and he basically didn’t speak English! Want my $65 bucks back!

MD Live Urgent Care is a bad. I want to know why when I click on urgent care it says that it covers things like UTI but I just had an urgent care visit and the provider said they do not cover UTI and I need to go in person? I even asked to send the lab tests to labcorp but no it's too complicated. Maybe you should take that of illnesses the MD Live urgent care covers . This is why customers get upset.This is very misleading and a complete waste of time and I don't want to be charged for the visit that I just had and this is not the first time this has happened.

Do a video call if anything. I did the E-treatment and basically just got scammed out of $25 bucks. My mouth AND wallet are now hurt... Didn't address any of the actual issues I mentioned and refused to allow me to make a video appointment instead because "you cant have 2 appointments for the same issue within 24 hours". You cant communicate with the doctor on the treatment they send so basically they will send you a script not related to any of the issues you bring up and tell you to shove off. If you disagree, no way to dispute it.