I found this service to be invaluable, helping me navigate what could have been a very tough time. Jules our mediator is a really warm and friendly lady who took time to check in on how we each felt... Ver mais
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Veja o que dizem as avaliações
Jules made me feel as relaxed as possible. She explained each step carefully and was sure to check we were both in agreement all along the way. In very trying circumstances she made the process as eas... Ver mais
Very easy to talk to. Everything explained well and able to make a real connection with the mediator. Very knowledgeable and gave excellent advice.
A empresa respondeu
Handled our mediation well and it was a fairly challenging situation. I felt the mediation was fair and honest and the mediator did a great job of proactively setting the tone to keep things moving, a... Ver mais
Detalhes da empresa
Sobre Mediation First
Escrito pela empresa
At Mediation First we think people deserve a better way of settling arguments than battling it out in the courts.
If you’re involved in any dispute - whether it stems from a divorce or separation, mediation is a simpler and less expensive solution.
We’re the go-to mediation experts throughout the UK for this fast-growing alternative to the traditional solicitor route.
By seeing the whole picture – not just one side or the other – our mediation services work to resolve disputes quickly and keep costs to a minimum.
Why choose Mediation First?
Escrito pela empresa
- At Mediation First, we understand that resolving conflicts can be a challenging and stressful experience. Unlike the adversarial nature of court proceedings, our mediators offer a compassionate and client-centred approach to dispute resolution. This makes it the preferred choice for a number of reasons.
- Mediation is:
- • Cost-effective: save significant time and money by choosing mediation, avoiding the financial toll of court fees.
- • Private and confidential: your privacy is safeguarded in mediation,ensuring sensitive matters stay private.
- • Client-centred: mediation focuses on helping you understand your options and find mututally agreeable solutions.
- • Cooperative: mediation fosters understanding and cooperation, preserving vlauable personal and professional relationships that court battles often strain.
Accredited FMC Family Mediators
With Mediation First you can be sure that your mediator is a professional in their field and has not only completed a short training course.
All of our mediators have achieved FMC accreditation status with the Family Mediation Council - a process that normally takes around two years to complete and requires ongoing professional development.
Informações de contato
Park House Business Centre, 10 Park Street, Bristol, BS1 5HX, Bristol, Reino Unido
- 0330 320 7600
- office@mediationfirst.co.uk
- mediationfirst.co.uk
Move Forward with Mediation First
4,7
Excelente
353 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 1 semana
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Great mediation service
Fantastic company. I was able to book an appointment within a few days of contacting them. Had a mediation meeting with Jan Galloway. She was lovely and very knowledgeable. She listened to my concerns and what I wanted to achieve.
I got my mediation certificate the same day that the deadline ran out for ny ex to engage (which he didn't) so I was able to use this towards a court application I needed it for.
3 de junho de 2026
The mediator
The mediator, Jules Sampford was excellent. She explained the process thoroughly and made me feel comfortable and at ease. She listened to my needs
18 de junho de 2026
Exceptional service
I cannot thank Jules Sampson enough for her outstanding support during what has been an incredibly stressful time. From start to finish, Jules was professional, approachable, and completely focused on finding a clear path forward. She handled the entire mediation process with great care and efficiency, ensuring all the necessary court paperwork was completed and signed without delay. If you need a mediator who is knowledgeable, efficient, and genuinely supportive, I highly recommend Jules.
10 de junho de 2026
Great service
Mediation first was very neutral for both parties but also offered a range of possibilities if mediation was not right for you. Will explained everything in detail of my next steps.
11 de junho de 2026
Sally was so helpful and patient
Sally was so helpful and patient . Throughly recommend.
9 de junho de 2026
Clear, Concise and Professional
Clear, concise and reassuring. The right balance between listening and discussing options and the situation - the exact type of professionalism whilst affording a sense of calmness throughout which I felt was incredibly important given my current situation.
9 de junho de 2026
Easy to contact and book
Easy to contact and book. Very informative and helpful. Didn’t actually attend mediation and in the end. But felt heard and understood at my initial assessment. Staff were very supportive and confidential.
2 de junho de 2026
Honest feedback
Was generally ok, but did feel a bit rushed.
Didn't get the full hour (approximately 53 - 54 minutes).
I did find it very useful though
29 de maio de 2026
Resposta da Mediation First
Hi David,
Thanks for taking the time to leave this review of your experience with Mediation First.
I'm glad to hear that you found the session very useful. I will pass on your comments about the session feeling rushed to your mediator for their reflection.
As general information, the Family Mediation Council, who are responsible for standards within Family Mediation, requires the session to last a minimum of 45 minutes. We typically allow an hour to explore the issues but as you can appreciate there is a lot to cover - including providing information about mediation and other forms of non-court dispute resolution as well as discussing your circumstances and whether mediation is safe or appropriate for you at this time.
Best wishes
Tom
Mediation First
Very helpful and knowledgeable advisor…
Very helpful and knowledgeable advisor help me sort out my query
28 de maio de 2026
I spoke to a lady called Vicki and she…
I spoke to a lady called Vicki and she was absolutely brilliant. Made me relaxed and has made me feel more confident about my case. Was nice to see a person over zoom as it made it more real and personal. Great service
2 de junho de 2026
My mediator was kind and patient…
My mediator was kind and patient especially as technology let me down and would not work so we spoke by phone.
2 de junho de 2026
I found the whole experience biased…
I found the whole experience biased from the start. Where my situation was almost irrelevant, where I as a person was not seen, but it also shows in today’s society that woman have all the rights, get all the support and men are often seen as as the bad person regardless of circumstances. I felt like the mind has been made up before I was even listened too. The pure fact that the mediator is only a woman made the whole experience prejudiced from the start. In my personal opinion it should be considered to have two mediators present both man and woman so it is actually impartial and non biased for everyone.
20 de maio de 2026
Resposta da Mediation First
Dear Joey,
Thank you for taking the time to leave this review of your experience with our service.
It is always disappointing if our clients feel that they have not recievied the best service and I can only apologise if you felt you did not receive the highest standard of professional practice from our mediator.
I have looked at your case and you will appreciate that I am unable to go in to anything specifc within this reply due to confidentiality. However, I can say that all of our mediators are accredited by the Family Mediation Council and therefore provide their services in line with the FMC Code of Practice. Of particular importance as one of the central components of mediation as detailed in the Code of Practice is the impartiality and neutrality of the mediator. Our mediators are extremely aware of this and offer their services on this basis.
It is always welcome to receive feedback and so I will pass on your comments to your mediator for their reflection.
I agree that in an ideal scenario two mediators could be used (this is referred to as co-mediation) and this would in an ideal world be one male and one female, however, resources and the cost to the client associated with doing this would generally be prohibitive especially where one of the clients is legally aided and the use of more than one mediator is only permitted for exceptional circumstances.
I hope this helps to address your concerns and I wish you all the best for the future.
Tom
Mediation First
Perpetual meditation
Nothing wrong administratively ie making payments, sorting dates etc but highly ineffective at directing towards a solution instead a preference for supplementary meetings. Ultimately a business and not a charity, in hindsight very much a case of attending the meeting/s and then withdrawing from the process sooner rather than later in order to move forward. A duplication of costs particularly if you already have solicitor involvement.
31 de dezembro de 2025
Avaliação não solicitada
Resposta da Mediation First
Hi,
Thank you for taking the time to leave this review of the service you had with Mediation First.
I have sent you an information request as we are not able to confirm which of our clients you are so that we can review your file.
In the first instance in relation to your comments about the service received, I can make the comment that all of our mediators have many years of experience and are accredited with the Family Mediation Council.
The forum of mediation allows our clients to explore possible resolutions outside (or sometimes alongside) a court process. Mediation can take several sessions depending on the complexity of the issues brought to mediation. Our mediators would never seek to extend the process if progress is not being made.
It is not always possible to reach an agreed way forward - Mediation is not a magic wand, however, even if a resolution cannot be reached mediation can, due to the legally privileged nature of the discussions, help to explore the issues so that clients can better understand their respective positions in a way that is not always possible through solicitor negotiation or a court process.
I thank you again for taking time to leave the review and if you can provide us with your details then I can look at your specific case and will be happy to comment further.
Best wishes
Tom
Mediation First
Update - thank you for providing your details so that I could review your case. Having had a chance to do this, the comments above hopefully provide some general context to the benefits of mediation overall but to repeat whilst mediation can allow legally privileged discussions to take place with the assistance of a skilled mediator, ultimately agreed proposals are made by the clients themselves. It is not always possible to reach an agreement and sometimes a court process may be required.
It is also becoming more popular to use a hybrid model where solicitors are on hand during the mediation session to assist their clients directly, this can reduce the overall costs and can be a quicker way of reaching a resolution. This is something that Mediation First offers where appropriate after we have met our clients to discuss the best model of mediation for them.
Best wishes
Tom
Mediation First
Thank you for being so understanding
Thank you for being so understanding, I would have like to have been able to mediate with the other party as this could have been resolved without being present.
20 de maio de 2026
The conversation was short and at the…
The conversation was short and at the point.She understood my concern and I totally recommend Georgina Robson.Thank you
27 de maio de 2026
Phillipa was very helpful
Phillipa was very helpful, she listened and took in what I had to say. She was never on nobody's side. I would definitely recommend
21 de maio de 2026
Good communication/ knowledge
Phillipa was really helpful and knowledgeable about mediation and next steps.
21 de maio de 2026
Great service
Friendly, honest and calm during a not so easy time between parents with their own personal issues. Really helpful to bring a common understanding, realistic and appropriate perspective with both parties thoughts and feelings involved.
21 de maio de 2026
Its ok for what it is
Its ok for what it is, could'nt help me though, nice people just limited on what they can do
13 de maio de 2026
Resposta da Mediation First
Dear Ashley,
Thank you for taking the time to leave your review of our service and that you found this a mostly positive experience.
For a number of reasons we cannot always progress a case to joint mediation sessions, however, where this is the case our mediator will always have carefully considered the most appropriate way forward taking in to account whether mediation is safe and helpful at the time for both clients.
We wish you all the best.
Tom
Mediation First
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