Customer Service is Excellent. Aside from the awesome products, which speak for themselves really. What made me want to write this review, was the decisiveness of the customer services team with r... Ver mais
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Veja o que dizem as avaliações
Bought some rings, 1 broke in like a month. Contacted them and they said they’ll send me another one when they drop. It drops they didn’t say anything abt it so I messaged them everyday for weeks. The... Ver mais
Excellent quality materials with great designs and craftsmanship. Clothing fits really well and can be worn by anyone. The guys running the stand at Sneakerland were really nice to me and my friends.... Ver mais
A few friends and I went to Sneakerland and Medicle Studios were one of the vendors there. They were by far our favourite one there. The guys running it were super friendly and the clothes are amazing... Ver mais
Detalhes da empresa
Escrito pela empresa
Medicle is a jewellery brand born from movement — late nights, long flights, loud rooms, and quiet moments in between. Designed for creatives, artists, and those who live outside the lines, Medicle pieces are made to be worn daily, not saved for special occasions. Each design balances durability with intention, crafted in 925 sterling silver and built to move with you — on stage, in transit, or off the grid.
Informações de contato
854 Beaufort St, 6052, Inglewood, Austrália
- info@mediclestudios.com
- mediclestudios.com
3,8
Muito Bom
42 avaliações
Respondeu a 50% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Lying customer service
Bought some rings, 1 broke in like a month. Contacted them and they said they’ll send me another one when they drop. It drops they didn’t say anything abt it so I messaged them everyday for weeks. They get back to me after a month saying they’ll send it. It’s been a month and I got nothing. This happened in August. It is now Feb. very bad experience
6 de fevereiro de 2026
Avaliação não solicitada
Quick shipping great product
Quick shipping great product Like deadset best brand.
13 de janeiro de 2026
Resposta de Medicle
Hey! Do you mind sharing with us why you’ve left this review? We are always looking to improve our service but this doesn’t help us know where we went wrong. Thanks!
Great product
The products are great, and service was good. I found the size range a bit too limited
8 de dezembro de 2025
Quality rings that have unique designs…
Quality rings, I’m constantly getting asked where they’re from. Great customer service as well!
14 de novembro de 2025
Avaliação não solicitada
Amazing quality and service!!!!
Amazing quality and service!!!!! Would recommend 👌🏼👌🏼
6 de janeiro de 2026
Avaliação não solicitada
Great service & Product
Great service & Product
Awesome responses from the admin. The rings are great, nothing to complain about. The rings are still holding up well after 3 months of wearing.
1 de outubro de 2025
Avaliação não solicitada
Great rings
Great rings. Love the fact they are adjustable and unique.
7 de janeiro de 2026
Avaliação não solicitada
Customer Service is Excellent
Customer Service is Excellent.
Aside from the awesome products, which speak for themselves really. What made me want to write this review, was the decisiveness of the customer services team with regards to any queries and problems I had with the products. This lets me buy and enjoy their products stress free in the future!
7 de janeiro de 2026
Avaliação não solicitada
Great quality
Great quality rings, I wear it pretty much every day! Hella compliments
5 de janeiro de 2026
Avaliação não solicitada
Great quality rings
Really good quality rings, wear them everyday. Love the designs always get complimented on them!
6 de janeiro de 2026
Avaliação não solicitada
Doesn't honour their return or exchange…
Doesn't honour their return or exchange policy at all and ignores all customer service emails - customer support is non existent. Order at your own risk.
10 de abril de 2025
Avaliação não solicitada
Resposta de Medicle
Hi Tim, we're really sorry you had this experience, at the time I was unable to manage all the orders we had efficiently, and there was a lack of communication.
Since then we have hired a customer service manager who ensures all order enquiries (including returns and exchanges) are handled properly.
If you'd be keen to give us a second chance please let me know and we will sort something out.
Scam!!
Scam!!! Ordered a ring a month ago, also had to pay 21.95 euro’s of shipping costs and i never received anything.. Have sent them 4 e-mails and a dm on Instagram and never got any response. Dont order here!!
20 de março de 2025
Avaliação não solicitada
Resposta de Medicle
Hi, we're really sorry you had this experience, at the time I was unable to manage all the orders we had efficiently, and there was a lack of communication.
Since then we have hired a customer service manager who ensures all order enquiries are handled properly.
If you'd be keen to give us a second chance please let me know and we will sort something out.
Never Received My Item
Really like their designs, but I never received my item. My local courier stated that they could not deliver the package since the sender inputted in an unverifiable address. I also gave Medicle Studios ample time to respond and they never did. Now the least they could do is refund me, but it looks like they aren't even going to do that. I really wanted to support them, but it looks like they don't care about their customers. I'm honestly really disappointed.
9 de março de 2025
Avaliação não solicitada
Resposta de Medicle
Thanks for calling this out — you’re right. This order was impacted during a period where our fulfilment systems weren’t performing to our standard. Since then, we’ve rebuilt how we process, track, and communicate orders to prevent this happening again.
If you’re open to it, please reach out to us directly — we’d genuinely like the chance to make this right.
Resposta de Medicle
Hi Anthony,
We never stated our rings were silver, as our website says they are alloy (brass) and require more care and less frequent wears. However, our upcoming batch will all be sterling silver which is must more durability and longer lasting as requested by our audience! Please message us if you’d like a discount code for our new stuff!
Ring fits well and is a really cool…
Ring fits well and is a really cool design. Can’t stop wearing it
13 de setembro de 2024
Lack of customer service
Size guide was not updated so they were happy to work it out. Practically non-existent customer service afterwards and did not reply to any of my enquiries or follow-ups.
29 de julho de 2024
Resposta de Medicle
Hi Andy, we're really sorry you had this experience, at the time I was unable to manage all the orders we had efficiently, and there was a lack of communication.
Since then we have hired a customer service manager who ensures all order enquiries are handled properly.
If you'd be keen to give us a second chance please let me know and we will sort something out.
Have sent multiple email enquires with…
Have sent multiple email enquires with no response
21 de abril de 2024
Resposta de Medicle
Hi Louis, we appreciate you sharing this. During this period, our response times weren’t where they needed to be. We’ve since improved our support workflows to ensure faster, clearer communication.
Thanks for holding us accountable — it helps us improve.
The clothes are the perfect size
The clothes are the perfect size, the model height to base the size of is very helpful. Very comfy and looks great
29 de dezembro de 2023
The best quality clothing I have ever…
The best quality clothing I have ever tried! Amazing customer service, and delivery was extremely quick! 😊
Will definitely be recommending this shop!
29 de novembro de 2023
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