logotipo da Mediriser
Visitar o site
Escreva uma avaliação

Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais

Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais

Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

AMAZING COMPANY!!! The customer support was great! Just call, ask a simple question and get a quick answer!! The scooter we purchased is absolutely perfect! We haven’t had any problems! We ordered an... Ver mais

Avaliado com 5 de um total de 5 estrelas

I was at first skeptical becaue the cost looked so good. But the their team, William, responded to every convern n i am glad i purchsed the mobility lift from them. The unit was delivered as promised... Ver mais

Avaliado com 3 de um total de 5 estrelas

I realize that the delay in my receiving my item was most likely due to all the new tariff issues, but my item didn’t come for 2 months. Mediriser did not do a very good about keeping me updated and... Ver mais

Detalhes da empresa

  1. Fornecedor de Equipamentos para Deficientes
  2. Fornecedor de Artigos Hospitalares
  3. Fornecedor de Equipamentos médicos
  4. Fornecedor de equipamentos para mobilidade
  5. Concessionária de scooters
  6. Loja de cadeiras de rodas

Escrito pela empresa

Mediriser stands as a premier Direct-to-Consumer retailer serving the Durable Medical Equipment market in the US, specializing in mobility equipment and wellness industries for disabled and elderly individuals. The company focuses on a wide range of products tailored to enhance mobility and daily living for its customers. Headquartered in Wilmington, Delaware, Mediriser manages a national network of service technicians to provide White Glove Delivery and In-Home Service, ensuring easy and pleasant delivery to the customer. Mediriser's slogan: "Where Care Meets Quality"

Informações de contato

4,2

Muito Bom

O TrustScore é 4 de um total de 5

59 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 20% das avaliações negativas

Normalmente responde dentro de 2 semanas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais
Avaliado com 1 de um total de 5 estrelas

I had a really disappointing experience…

I had a really disappointing experience with this company. The service was not what I expected, communication was poor, and the support team took far too long to respond. Unfortunately, I wouldn’t recommend them based on my experience.

21 de agosto de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Return

It did not work in our for our environment. Read the fine print because it is impossible to return . The company wanted 25% of the cost upon return. I am keeping it so they cannot sell the item again. It is just the cost of my continuing education at age at 79 years

24 de junho de 2025
logotipo da Mediriser

Resposta de Mediriser

Dear Jackie,

Thank you for taking the time to share your feedback. We’re truly sorry to hear that the Lift didn’t work out for your specific environment.

Regarding returns, we understand this can be frustrating. As stated clearly on our website and at the time of purchase, a 15–25% restocking fee applies to returned equipment. For medical and hygienic products such as patient lifts, a 25% fee is standard practice to ensure safety and sanitation.

If there’s anything we can do to support you further—now or in the future—please don’t hesitate to reach out. Your satisfaction and well-being matter greatly to us.

Warm regards,
Mediriser Team

Avaliado com 5 de um total de 5 estrelas

Product received

Product received. Even though I had to wait few weeks longer than expected, support team always were updating me about the situation. I respect their professionalism.

2 de abril de 2025
Avaliado com 5 de um total de 5 estrelas

Purchased the dignity lift

Purchased the dignity lift. Arrived promptly but unfortunately was damaged. I reached out to customer service for return and replacement. They responded within hours and had my replacement shipped the same day. Excellent service!

20 de fevereiro de 2025
Avaliado com 1 de um total de 5 estrelas

Questionable Customer Service

Our experience with this company was extremely frustrating. We ordered a part with 2-3 day shipping, but it took over five weeks to arrive. For the first two weeks, there was no communication or delivery. We reached out via email, phone, and webchat, but received no responses on any platform. After another two weeks of failed attempts to contact them, we filed a complaint with the FTC. Only then, three hours later, did we finally receive a response from the company. It took yet another week for the part to arrive.

For constructive feedback, I strongly recommend the company prioritize customer service. A timely response to inquiries—within 24 hours—is essential for a positive customer experience. Improved communication and adherence to promised shipping timelines would make a significant difference.

7 de dezembro de 2024
Avaliação não solicitada
logotipo da Mediriser

Resposta de Mediriser

Dear Dona,

Thank you for your feedback. We’re truly sorry to hear about your frustrating experience and appreciate you taking the time to share your concerns.

We would like to clarify a few important points:

You placed the order on Dec10th evening and first contacted us on December 18th. We returned your call on December 21st. While our response was delayed due to the Pre-Christmas season and a high volume of inquiries, we did make efforts to follow up and stay in touch.

The item you ordered was temporarily out of stock, and you agreed to wait for it to become available.

The product was delivered on December 30th, which does not reflect a five-week delay.

Our website clearly states that the item ships within 1–3 business days after payment, not that it is delivered within that time. Shipping itself generally takes 7–10 days.

We did not receive any contact from the FTC regarding this matter.

We completely understand your frustration when ordering a very urgent and sensitive item like a scooter’s battery, and we take your feedback seriously. Improving our response times and customer communication—especially during peak seasons—is a top priority moving forward.

Thank you again for bringing this to our attention.

Sincerely,
Mediriser Team

A Experiência Trustpilot

Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.

As empresas podem solicitar avaliações enviando convites automáticos. Se classificadas como "verificada", significa que as experiências são verdadeiras.

Saiba mais sobre outros tipos de avaliações.

Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.

Saiba mais sobre o processamento das avaliações da Tustpilot.

Aqui estão 8 dicas para escrever ótimas avaliações.

A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.

Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.

Saiba mais