meetandgreetlutonairportparking.co.uk Avaliações 

The worst experience ever. Avoid at all costs!

Budget meet and greet was the worst i have ever dealt with, ended up getting the shuttle bus waited 40 minutes for it to leave the airport, eventually got to my car with half deflated tyre, covered in bird poo with no trees around, both my front seats had been adjusted, one i understand. Please do not use this company they are rude, unprofessional and damn right con artist!!! I will never use them again

A company that absolutely should not exist, they cheat customers, pick up the car at the airport, the car was delayed by 45 minutes, there is no communication and if they do pick it up, the level of English leaves much to be desired, besides, upon picking it up we noticed that someone had been driving the car and the tank was almost empty, this is a scandalous company, I do not recommend it!!!

I am extremely disappointed with this company. We called a day early to advise we will be late, and were advised that any delays over 24 hours will be an extra £20. We arrived 10 hours after our time and when I phoned I was met with an extremely rude man who told me he will not come pick us up until we pay an additional £20. There was a lot of messages back and forth until my boyfriend got involved and instantly they waived the fees and came to get us. I am appalled that when speaking to myself (a woman) I was treated with disrespect, aggression and he tried to belittle me, but when speaking with my boyfriend (a man) he was pleasant and waived the fees. This obvious case of sexism completely overshadowed the kindness I received from other members of staff and once we returned back to the car park my car was ready.

Customer care Meet & Greet Luton - think this is a general page to review any meet and greet companies at Luton - but my review relates to the above.

Drop off was relatively straight forward. Collection not so, as the information said to call the number of the person delivering at end of holiday, which wasn't given. I called the main line who said to go straight to collection but no one was there. The worse bit was that every control on my car seemed to have been played with, it was like it was a laugh for them. The satnav was changed, the time was changed, it had changed from miles to KM, the lights had been turned off automatic - I ended up driving down the M1 in the dark without realising (as the street lights were on - I wasn't being stupid !) - which was so dangerous at 10.30 at night. The people collecting and delivering the car were very polite. I did have to give the chap delivering the car, a lift out of Luton and to a drop off point, which I wasn't particularly happy about late at night and on my own. So, sorry, a bad review.

Never again. Poor communication. Car park space is absolutely appalling! No confirmation in form of form or tickets for the left car keys. On arrival drivers was supervised theres 5 people to pick up despite phone call being made and shared 5 people to be picked up. Rather pay £5 more or even £10 and have better experience. Plus £10 each way for drop off and pick up!

Avoid This Company!

Absolutely unacceptable service from start to finish.

I followed the company's instructions and called 30 minutes before arriving at Luton Airport. I then made multiple calls and was repeatedly told the driver was "on his way." Despite this, I was left waiting for around 30 minutes at the drop-off zone, causing my charges to increase significantly and leaving me dangerously close to missing my flight.

When I complained, customer service was dismissive, unhelpful and refused to take any responsibility for a delay that was entirely their fault. Communication was also extremely frustrating, their representatives speaking very poor English, making it difficult to understand them or get a clear explanation of what was happening.

I have call logs and dashcam footage proving the timeline, yet the company still refused to reimburse the additional costs I incurred because of their delay. Instead, they offered a token 10% discount on a future booking, which is frankly insulting.

Poor service, poor communication, poor customer care, and no accountability when things go wrong. Based on my experience, I would strongly advise others to look elsewhere.

Try to avoid this car park. Initially service was good, quick check , easy to find location but when I return stuff unprofessional and be careful they have hidden fee. I have to pay £10 the exit fee even if out paper says exit fee it's cover by the car park.

never answered the phone on way to carpark, called 3 times, it wasn’t that easy on return either. My main issue is when car was returned I estimate they had done about 150 miles in my car, absolutely disgraceful horrible people. , please please please avoid or at least take pictures of mileage & car

Do not use this service, we had an absolutely awful experience!

Dropping off the car at the airport we had to ring 5 times before anyone picked up the phone and when they did finally pick up, we could not understand a word of what the operator was saying due to his poor english and the loud shouting from other operators in the background. Once we established the drop off point, which had to be done by text as we could not hear a word of what was being said they then proceeded to make us wait approx. 20 mins to come and pick-up the car making us have to rush through the airport to catch our flight.

The return collection was just as bad, where we had the same experience with the phone operator and then had to wait 75 mins in the cold for them to return our car to us, without a single apology or explanation.

ZERO STARS! On arrival I called to let them know and the man was very rude on the phone claiming I hadn’t called in advance - which I had tried to do but they didn’t answer.. and he told me I didn’t!! When they showed up they had no ID no documentation nothing to show they were from a company. The man spoke v little English. He wanted to take my car without giving me any ticket or proof of taking the car. He said he would do the photos to show damage/scratches etc when he arrived at the parking 6/7 miles away by which time he could have damaged my car and claimed it was already there. I called the office to speak to a ‘manager’ to ask why I had no documentation etc he said if I don’t like it then don’t give the driver the car and hung up the phone. I felt very uneasy with the whole situation and so ended up putting my car in the long stay car park. It was the most unprofessional service I have ever experienced. I called back to ask for a refund and he put the phone down on me.

I booked this company through Compare Your Parking. When I arrived at the airport, I phoned them and they informed me that my booking was cancelled. Since then they have ignored my emails when I followed the complaints procedure, and haven't responded to my requests for a refund. Fraudulent company, do not use.

I was made to wait for 2 hours on return. Very bad service, couldn't get through on the phone and when they finally answered the line was so bad couldn't understand or hear. Small change missing from the car. Now I am only waiting for a parking fine, like precious costumers... How is this company allowed to operate is beyond me. Wouldn't recommend!!!

If I could put 0 stars I would. We followed their instructions and called in advance to tell our ETA. They told us where to go and someone would meet us to take the car. They were late which meant the 10mins for £7 was over run, we had to keep calling them. Again in return we called when we landed was told 30mins to be at the meeting point. They didn’t arrive in the time. I called again and they said 15mins, so now this was 50mins after my initial call. I called again and they said my car wouldn’t start so the are collecting us to take to my car… the taxi they arrived in was held together by cable ties and didn’t have all seatbelts working. My car key was left in too in my tyre when we arrived at the compound. Turns out someone left my interior light on so the battery had died. Now to top it off… I receive a £100 fine for a random station carpark where they dumped my car for 17hours! Absolutely livid is an understatement. Still waiting to actually speak to someone who doesn’t claim to be ‘just a driver’. DO NOT USE THIS COMPANY.

Horrible car park never seen in my life. Dusty parking condition. Cars are dirty not parks in proper spaces. No sign what is the name of car park. I was scared my car get damage luckily all ok. The transport to airport dirty and u have to pay. If you have expensive car do not park there. No reception. At all not proper organised mess.

IMG meet and greet services were used from Luton Airport.
My Alloys and Tyres were severely damaged. I have sent a complaint 48 hours ago with photos and video - no response. Spoke to company they said that it can take 15-20 days to respond - not acceptable. I will be taking this complaint further.

Avoid this company at all costs. Absolutely disgraceful service!!!!!!!!!!!!
We were left waiting over an hour at both drop-off and collection even after calling ahead, while travelling with two young children. Staff were rude, unprofessional, and there was no paperwork or proper vehicle check carried out.

To make things even worse, I later received a £60 parking fine from Premier Inn Luton because they illegally parked my car while it was in their possession. Since then, they have ignored all attempts to contact them.

Completely irresponsible company — save yourself the stress and stay well away.

Do not use this company.
No paperwork or checking of car on drop off. Contacted them 30 mins before arrival and still had to wait an hour for them to turn up,I was also travelling with four young children.
On return same thing, waited an eternity for them to arrive,very rude people.
Ten days later receive aa £60.00 fine for parking at PREMIER INN LUTON
NOT BEEN ABLE TO CONTACT COMPANY DIRECT, but fine has been dropped to £15.00.
Not ideal,so PLEASE DO NOT USE.
Travel dated 17/04:2026

Called 30mins before leaving the airport 1hr later the car arrived
The driver pulled up got out and left as we got in the car we noticed the glove box had been messed with ie things that should have been inside the glove box were in passenger foot well centre console been tampered with (small change missing) plus a wash bag missing (contents on the floor behind front seats)
NOT TO BE TRUSTED
WILL NEVER DEAL WITH THEM AGAIN

If I could give a zero rating I would.
Despite us phoning the company at the exact times they required after we had booked a Meet and Greet service with them, their driver was over 15 minutes late on the day of our flight from Luton, and it took them 75 minutes to get our car back to us on the day we flew back.
No one kept us informed. No one offered an apology. The driver who finally returned our car just shrugged and said they were busy when I asked (politely ) what had happened.
To add insult to injury, on our return we got a parking fine due to this company not telling us we would need to go online and pay the fee on the way to get our flight. Payment for the drop and go carpark becomes due when the car leaves the airport. Had they told us, we would of course have paid it.

It has now been three weeks since we returned and complained to the company. We have yet to receive so much as an acknowledgment, let alone compensation for what is no one’s idea of a ‘Meet and Greet’ service.

Avoid these charlatans at all costs. I only wish I had seen the other one star reviews before making my booking.

Compare Your Parking, through whom we booked, should not be using IMG Parking Ltd.