We have used Melios for my daughter and now to book myself in for an ADHD test. Luke who originally did our consultation was fabulous and so professional and friendly. From start to finish our daughte... Ver mais
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A very well organised and efficient process so far with clear easy to follow communications and plenty of oppotunity to ask questions or discuss concerns. Follow up actions taken care of within mi... Ver mais
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Onboarding process for dual ADHD and autism assessment so far has been good - Sam has made it a really informative process and explained it well. Thank you.
A empresa respondeu
I spoke with Rachael for the first time today and felt so at ease. Rachael was very friendly, very informative and very patient. It was a real pleasure talking with her, very professional and made m... Ver mais
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Detalhes da empresa
Escrito pela empresa
Making space for autism, ADHD and mental wellbeing.
Informações de contato
Vintage House, 36-37 Albert Embankment, SE1 7TL, London , Reino Unido
- 03300883127
- hello@melios.org.uk
- melios.org.uk
4,7
Excelente
46 avaliações
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 48 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Well organised, kind and efficient.
A very well organised and efficient process so far with clear easy to follow communications and plenty of oppotunity to ask questions or discuss concerns. Follow up actions taken care of within minutes.
The initial call to talk through the full process and what to expect was conducted by a very kind, calm and patient fellow called Cliff who immediately made me feel at ease and comfortable answering his questions and asking for any further clarifications.
The call was conducted at my pace and I never felt rushed or put on the spot.
Although scheduled for 15 minutes we completed the call in far less and I hung up the phone feeling I had been properly lilstened to and had all the information I needed.
Based on my experience so far I recomend Melios.
27 de março de 2026
Avaliação não solicitada
Resposta de Melios
Hi Craig,
Thank you for taking the time to share your experience with Melios. We’re so pleased to hear that the process has felt well organised, efficient and easy to follow so far.
It’s especially great to know that your initial call with Cliff felt calm, supportive and at your pace. Taking the time to listen, answer questions and ensure you feel comfortable is something we value highly, so we’re really glad this came through in your experience. We will pass your kind feedback on to Cliff.
Thanks again for your feedback. We wish you all the very best as you continue your journey with Melios.
Best wishes,
The Melios Team
Onboarding process
Onboarding process for dual ADHD and autism assessment so far has been good - Sam has made it a really informative process and explained it well. Thank you.
25 de março de 2026
Avaliação não solicitada
Resposta de Melios
Thank you for taking the time to share your experience so far with Melios. We’re so pleased to hear that the onboarding process for your dual ADHD and autism assessment has felt clear and informative.
It’s great to know that Sam has supported you well and explained everything clearly.
Providing a smooth and well-explained start to the process is very important to us. We wish you all the very best as you continue your journey with Melios.
Best wishes,
Faye
First class service
We have used Melios for my daughter and now to book myself in for an ADHD test. Luke who originally did our consultation was fabulous and so professional and friendly. From start to finish our daughter had a positive diagnosis in about 8 weeks. This included waiting for school to submit forma too. Definitely worth it. Excited to get started with my journey now.
24 de março de 2026
Avaliação não solicitada
Resposta de Melios
Hi Laura,
Thank you for taking the time to share your experience with Melios. We’re so pleased to hear that your daughter’s assessment felt smooth, timely and positive from start to finish.
It’s great to know that Luke made such a strong impression and we’ll be sure to pass on your kind feedback to him.
We’re also really glad we could support your family within a timeframe that worked for you, and that the process felt worthwhile. We wish you all the very best as you begin your own ADHD assessment journey with us.
Thank you again for your recommendation.
Best wishes,
Faye
Assessment process for ADHD
I have just started the process for ADHD assessment for my daughter. Sam made it a really easy process and was super helpful.
20 de março de 2026
Avaliação não solicitada
Resposta de Melios
Hi Cat,
Thank you for taking the time to share your experience with Melios. We’re so pleased to hear that Sam made the process feel straightforward and supportive for you.
Thank you for sharing your positive feedback. We’ve passed this on to Sam, who will be really pleased to hear it.
We wish you and your daughter all the very best as you continue your journey with Melios.
With best wishes,
Faye
Had a great experience
Had a great experiences with melios/healios for my diagnosis and consultations, and all professionals were very friendly and intellectual. Very good service for someone who struggles socially!
22 de janeiro de 2026
Avaliação não solicitada
Resposta de Melios
Hi Sam. Thanks so much for your lovely review. We’re really pleased to hear you had a great experience with Melios throughout the assessment process, and that our team helped you feel comfortable and supported.
Wishing you all the very best,
Hannah
Very helpful and friendly made me feel at ease
I have started the journey with Melios for my son to have a combined ADHD and autism assessment, speaking with Luka he’s very friendly and makes you feel at ease, it’s so nice to finally speak to someone who understand my son and his situation would definitely recommend melios x
13 de março de 2026
Avaliação não solicitada
Resposta de Melios
Hi Claire. Thank you for taking the time to share your experience with Melios so far. We’re so pleased you felt at ease when speaking with Luka and that the conversation felt supportive and understanding.
It’s lovely to hear that you felt listened to when talking about your son. We really appreciate your kind recommendation and wish you all the best as you continue your journey with Melios.
With best wishes,
Hannah
I had my first call with Luka at Melios…
I had my first call with Luka at Melios today regarding and ADHD & Autism assessment for my daughter. It was relaxed and informative. He answered all my questions and the process seems straight forward.
5 de março de 2026
Avaliação não solicitada
Resposta de Melios
Thank you for taking the time to share your experience with Melios so far. We’re pleased your first call felt relaxed and informative, and that Luka was able to answer your questions clearly.
Supporting families to feel confident and well informed at the start of the process is very important to us. We appreciate your kind feedback.
With best wishes,
Hannah
Rachael is a star ⭐
I spoke with Rachael for the first time today and felt so at ease.
Rachael was very friendly, very informative and very patient.
It was a real pleasure talking with her, very professional and made me feel confident knowing I was being looked after, thank you Rachael for a job very well done 10/10
4 de março de 2026
Avaliação não solicitada
Resposta de Melios
Hi Perry. Thank you for taking the time to share your experience so far. We’re pleased you felt at ease and well supported during your first conversation with Rachael. We’ll share your kind feedback with her.
Providing friendly, professional and clear support is very important to us. We truly appreciate your positive feedback.
With best wishes,
Hannah
Helpful information
We were given clear, helpful information about every step of the process and what we'd need to do. All our questions were responded to clearly and openly, so we felt confident making our decision.
13 de fevereiro de 2026
Avaliação não solicitada
Resposta de Melios
Thank you for taking the time to share your experience with Melios, Clare. We’re so pleased you felt well informed and that your questions were answered clearly and openly.
Helping individuals and families feel confident and supported in their decisions is very important to us. We appreciate your kind feedback.
Best wishes,
The Melios Team
ADHD assessment journey …
I have very recently started the process of getting an ADHD assessment, accessed via Healix Health, and I am really impressed with how quick & easy the process has been so far. I have been kept up to date regularly by Melios, and Luka has been really helpful & supportive throughout. Would highly recommend
13 de fevereiro de 2026
Avaliação não solicitada
Resposta de Melios
Hi Rebecca. Thank you for taking the time to share your early experience with Melios. We’re so pleased that the first stages of your ADHD assessment journey have felt clear, supportive and easy to navigate. We’ll pass on your kind feedback to Luka.
It’s also great that your referral experience has felt smooth — we’re proud to work closely with partners such as Healix Health to help make access to support easier.
Thank you again for your recommendation. We wish you all the very best as you continue your journey with Melios.
Best wishes,
The Melios Team
Assessment re Autism
Have just decided to proceed with private assessment for my son after a long battle with schools and also the long waiting lists with the NHS route for assessment
Samual Turner has been the first port of contact so far and he has been amazing in talking me through the process and answering my questions
Am definitely feeling a lot more positive regarding getting my son the help he needs for his future
4 de fevereiro de 2026
Avaliação não solicitada
Resposta de Melios
Hi Charlotte. Thank you for taking the time to share your Melios experience so far, and for your kind words. We know how challenging the journey to an autism assessment can be, particularly after navigating long waits and advocating for your child.
We’re really pleased to read that Samuel was able to support you through the process, answer your questions clearly and help you feel more positive about the next steps for your son.
Thank you for trusting Melios. We look forward to supporting your family. If you have any questions at any time, please do not hesitate to get in touch.
Best wishes, Hannah.
Adult ASD and ADHD assessment through BUPA
I accessed this through my employer and the BUPA cover I get from them. I am 41 and sought out an assessment after a period of real struggle.
Melios is well presented and their patient platform Healios is quite usable but I my customer journey was not positive due to communication lags and being left unsure of what was going on. The ASD assessors were friendly and pleasant but they clearly just wanted to get it over with, two and a half hours were scheduled for the calls but they lasted one hour. I felt very exposed during the calls and they ended abruptly, I sent in a follow up email with more info and once I got my report it was clear they did not read my email. Overall this was not a pleasant experience.
The ADHD assessor was much more reassuring. When I got my reports I was offered a feedback session, this was very disheartening, I wish I hadn't gone. I was told to read the pamphlets they emailed me and to follow up with local orgs. I'm glad I have my diagnoses now, but the process was quite horrible.
If I had paid full price I would have been furious.
9 de dezembro de 2025
Avaliação não solicitada
Resposta de Melios
Thank you for taking the time to share your experience. We know that the assessment process is an uncertain time, and we’re genuinely sorry that yours didn’t feel as clear or supportive as it should have. That isn’t the experience we want anyone to have, and we appreciate how hard it can be to speak openly about this.
Your feedback is invaluable, and we’ve shared it with our clinical and operations teams who will review your recorded assessment sessions and make sure feedback is discussed with members of the team.
We’re glad to hear that some aspects of your journey were positive, including the warmth of our team and the support you received during your ADHD assessment.
A member of our team has reached out to you recently, and we understand this gave you the chance to share more about your experience and get some of your questions answered. If there’s anything more we can do to help, please don’t hesitate to get in touch again.
Thank you again for your honest feedback. We are committed to ensuring we learn and improve from your experience.
With best wishes, Hannah.
Just started on this journey with my…
Just started on this journey with my daughter after a bit of toing and froing about whether i was doing the right thing. such a reassuring and responsive service from Sam Turner who has allayed my anxieties. Thank you
9 de janeiro de 2026
Avaliação não solicitada
Resposta de Melios
Thank you for taking the time to share your experience so far and for choosing Melios. We’re so pleased to read that Sam was able to reassure you, and we will share your kind feedback with him.
We understand how difficult it can feel when you’re deciding the right next steps for your child, and it’s wonderful to read that you felt supported at this stage.
Thank you for trusting Melios. If there’s anything we can do to support you and your daughter throughout the process, please don’t hesitate to get in touch.
With best wishes, Hannah.
Thorough, timely, friendly and professional
I approached Melios about an autism assessment for my son on someone's recommendation and after checking their website and reviews. I was thoroughly impressed with my initial meeting with Rachael Taylor. She gave me ample time to explain our situation and answered all my questions. She explained the process very clearly and sent me a really helpful summary by email afterwards. As we're halfway through a 7 year NHS waiting list, it was a great relief to know that the assessment will be completed within a couple of months. Rachael is a real asset to the company - she's made me feel confident that we'll both be in good hands throughout the process.
1 de dezembro de 2025
Avaliação não solicitada
Resposta de Melios
Thank you so much for taking the time to share your Melios experience so far. We’re really grateful for your kind words and for trusting us with such an important decision for you and your son.
We’re so pleased to read that your initial meeting with Rachael felt supportive, clear and thorough. Taking the time to listen, answer questions and explain the process fully is something we value highly, and we’re glad the follow-up email helped provide reassurance.
We know how difficult long NHS waiting times can be, and we’re pleased we could offer clarity and a more timely service. Your confidence in the care ahead means a great deal to us, and we’ll be here to support your family throughout the assessment process.
Thank you again for sharing your positive feedback. This has been shared with Rachael, who was delighted to read it.
Best wishes,
Hannah
Can recommend Melios
First impressions of Melios have been very good. I requested a video call for my initial consultation, which I prefer to talking on the phone. Rachael was very welcoming, friendly, reassuring & helpful. She went through each stage of the process & explained everything really well. I was able to ask questions & it didn’t take long to get the decision, that my assessment process could go ahead. Once I had paid my fees, the onboarding process started quickly. I was reassured that I could take things at my pace, which worked for me. Melios staff have been at the end of an email, with any questions or queries I’ve had. It’s a big thing getting a neurodivergent assessment & so far I’m glad I picked Melios. For a first stage, I can recommend Melios.
14 de outubro de 2025
Avaliação não solicitada
Resposta de Melios
Hello. Thank you for taking the time to share such a thoughtful five star review. We’re so pleased to read your first impressions of Melios have been so positive, and that you felt reassured and informed throughout your initial consultation.
I will pass on your kind words to Rachael and the wider team, they’ll be delighted to read your feedback.
Choosing to have an assessment is a big step, and it’s wonderful to know you're glad to have chosen Melios to support you. We wish you all the best as you continue your journey with Melios. If we can do anything else to support you, please don’t hesitate to get in touch.
With best wishes,
Hannah
First Impression
We’ve just started the combined ADHD and ASD assessment process with Melios, and the experience so far has been fantastic. From the very first call, Luka has been kind, professional, and really easy to talk to. Everything has been clearly explained, and we’ve felt supported and listened to at every step.
It’s such a relief to work with people who genuinely understand neurodiversity and take the time to see the whole child, not just the difficulties. The process so far feels thorough, caring, and well organised — couldn’t recommend Melios enough at this stage.
21 de outubro de 2025
Avaliação não solicitada
Resposta de Melios
Hello. Thank you so much for taking the time to share your thoughtful feedback. We’re thrilled to read that your experience has been so positive, that you’ve felt supported and listened to at every step, and that Luka has been kind and easy to talk to.
At Melios, we’re incredibly passionate about delivering expert care and taking the time to understand everyone’s unique presentations. We’re so pleased you’d recommend us, and truly appreciate your kind and supportive words. I’ve shared your feedback with Luka and the wider team, they’ll be so pleased to read it.
Wishing you and your family all the best as you continue your journey with Melios.
With best wishes, Hannah.
quick and easy access to the assessment
I am just starting the process and at the moment my experience has been very positive as Luka has been very clear, helpful and approachable. I feel confident that Melios will offer us the right procedure to find the correct diagnosis and positive results for our daughter.
9 de outubro de 2025
Avaliação não solicitada
Resposta de Melios
Hello. Thank you for sharing your feedback. We’re so pleased to read that your experience has been positive so far, and that Luka has been clear, helpful, and approachable. It’s wonderful to know you feel confident in the support you’ve chosen for your daughter.
We really appreciate your kind words, and I’ve shared them with Luka and the team. Wishing you and your daughter all the best as you continue your journey with Melios.
With best wishes, Hannah.
Excellent introduction to the company
I loved from the first email, it was very clear communication about what to expect from my first initial consultation, which helped ease my nerves about it all and it came across as very professional and well thought out. Sam, who did my initial consultation, was kind, understanding, reassuring and thorough. His communication skills were excellent. I know exactly what to expect going forward and feel able to ask anything at any time throughout the process. Overall, so far an excellent, reassuring introduction to the company. Sam Turner helped with that, massively. Great first impression.
8 de outubro de 2025
Avaliação não solicitada
Resposta de Melios
Hi Victoria. Thanks so much for sharing your positive experience with Melios so far. We’re delighted to read that you felt reassured and well supported from the very first email, and that Sam helped you feel informed and at ease throughout your consultation.
Clear communication and compassionate support are really important to us at Melios, so it’s wonderful to learn about your experience. I’ve passed on your kind words to Sam, thank you.
If we can support you any further, please don’t hesitate to get in touch.
With best wishes, Hannah.
Great service
Rachael was really helpful and understanding. She explained everything so well and supportive in the decision making without out any pressure.
Excellent service.
29 de setembro de 2025
Avaliação não solicitada
Resposta de Melios
Hi Cathy,
Thank you for leaving such a positive 5-star review. We’re so pleased to read Rachael was helpful and understanding, and that she explained everything clearly and supported you without any pressure. This is exactly the experience we hope to provide. I’ve shared your kind feedback with Rachael and the team.
Please don’t hesitate to get in touch if there’s anything more we can do to support you.
With best wishes,
Hannah
Highly-professional and friendly from…
Highly-professional and friendly from start to finish. They handled my daughter’s adhd and autism diagnosis. She was a tricky case as a very good masker, but the clinicians understood this. Another shout out to Claire Gill who is outstanding.
10 de setembro de 2025
Avaliação não solicitada
Resposta de Melios
Hi Lizzie,
Thanks so much for sharing such a detailed review on your daughter's combined assessment with Melios. We’re delighted to read about your positive experience and that you felt the team were highly professional and friendly throughout. We also appreciate you recognising Claire Gill. I will share share your kind words with her and the wider team.
Wishing you and your family all the very best. If there’s anything more we can do to support you, please don’t hesitate to get in touch.
With best wishes,
Hannah
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