Nous sommes une jeune famille de 3 et nous sommes ravis du service de MénageSimple ! Notre agent est professionnelle et fiable. Le service d'assistance propose des horaires d'ouverture généreux et... Ver mais
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Veja o que dizem as avaliações
En général de bonnes femmes de ménage mais les meilleures ne restent pas longtemps, sans doute à cause de la rémunération... Système d'évaluation des personnes de ménage ne correspond pas à la réal... Ver mais
A empresa respondeu
I was pleasantly surprised at the quality of work and the professionalism! I had been using a local company for "aide de menage" before, and now I wonder why I didn't change years ago! My apartment ha... Ver mais
A empresa respondeu
Excellent service ! Employée très compétente, service impeccable, notamment sur internet ou on trouve toutes les infos, on peut aussi modifier la demande, rappel du rdv par sms très pratique, paiement... Ver mais
A empresa respondeu
Detalhes da empresa
Informação fornecida por fontes externas variadas
MénageSimple n’existe pas simplement pour nettoyer votre maison… MénageSimple existe pour vous aider à réaliser vos objectifs. Pour vous accompagner avec votre famille à grandir ensemble. Pour améliorer votre santé et votre bien-être.
Informações de contato
4,4
Excelente
78 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Annulation 10 jours après avoir accepté un mandat
Nous avons réservé un nettoyage de fin de bail en choisissant un créneau proposé sur leur site. Nous avons reçu une confirmation de cette réservation, nous avons signé un contrat, nous avons payé par carte de crédit, nous avons reçu les instructions détaillées sur la manière de procéder. Puis, 10 jours plus tard et une semaine avant la date prévue du nettoyage, l'entreprise nous a annoncé qu'elle annulait le nettoyage parce qu'elle n'avez pas trouvé le personnel nécessaire! Il ne fallait pas accepter le mandat si vous n'aviez pas le personnel disponible! Cela nous a laissé moins d'une semaine pour essayer d'organiser en urgence le nettoyage alors que nous avions d'autres offres disponibles au moment où nous avons avions mandaté cette entreprise. De toute évidence, ils ne sont pas fiables.
20 de julho de 2021
Avaliação não solicitada
Resposta da Menagesimple
Bonjour Mr Melly,
je suis Luca Bernardi, directeur de MénageSimple. Nous comprenons parfaitement votre frustration, et nous excusons sincèrement pour la mauvaise expérience que vous avez eu avec notre service.
Nous vous confirmons avoir reçu le 12 Juillet une réservation pour un ménage de fin de bail qui devait avoir lieu le 29 Juillet. Le 18 Juillet nous avons appris qu'un agent prévu pour votre service ne serait pas en mesure de le réaliser. Le 20 Juillet, après avoir examiné toutes les solutions possibles, nous vous avons fait part de l'annulation du ménage.
Comme vous pouvez imaginer, la décision d'annuller un service n'est prise qu'après avoir évalué toute autre solution pour sa réalisation: la perte d'un client n'est clairement pas dans les intérêts de l'entreprise.
Nous avons essayé de vous joindre afin de vous transmettre les coordonnées d'autres entreprises qui pourraient réaliser votre ménage de fin de bail.
En dernière analyse, nous restons convaincus que cette décision a été prise entièrement dans votre intérêt: MénageSimple effectue environ 40 ménages de fin de bail par mois avec des standards très élevés. Nous n'aurions pas pu, en bonne foi, attribuer à votre mandat un agent sans expérience pour des services de fin de bail, qui aurait certainement causé plus de soucis que l'annulation proposée.
Finalement, nous vous confirmons que ce type de situations est extrêmement rare, et que MénageSimple est en mesure de réaliser plus de 99.5% des services qui sont réservés dans les créneaux disponibles sur notre page de réservation.
Nous restons dans l'attente entièrement à votre disposition,
Luca Bernardi et l'Équipe MénageSimple
Not satisfactory
The service provided from this company varies hugely. I had to change between several cleaning agents to found one providing a good quality cleaning. Once this was settled the cleaning agent quit and this happened twice already.... 200% satisfaction is very far from what they can provide !!
24 de março de 2021
Avaliação não solicitada
Resposta da Menagesimple
Dear George,
we deeply apologize for the issues you encountered. In the 6 months you spent with us, your first cleaner left us because of personal family reasons. After your concerns with her replacement, we found another cleaner that satisfied you fully. Unfortunately this last cleaner had an issue with her permit and is not allowed to work in Switzerland for the time being.
Since you did not wish to have a further replacement, we agreed to help your cleaner get back her permit so that you can resume your services.
We understand that changing so many cleaners in such short period of times is frustrating, and is indeed quite unusual in the company. We hope that with our work we can provide you quickly with the solution you wished for.
We remain available,
MénageSimple's Team
Brilliant
My experience with Menage Simple was once again amazing.
My house felt so clean afterwards.
It took the stress and a weight of my shoulders to have a competent cleaner from Ménage Simple..the best.
Thankyou.
11 de outubro de 2020
Avaliação não solicitada
Resposta da Menagesimple
Dear Mrs Di Paolo,
Thank you so much for your very kind review! As always, we do our best to impress you with our amazing cleaning ladies, and we keep working hard to surprise you at every service.
Our team and cleaning ladies remain available,
MénageSimple Team
Absolutely recommended
Was on perfect time. The service is great and cleaning lady will bring all that is necessary herself, which is amazing if you don't know too much about cleanong properly, like me. My apartment was as clean as new. Definitely recommended.
10 de março de 2020
Avaliação não solicitada
Resposta da Menagesimple
Dear Andrea,
Thank you so much for your very kind review! As always, we do our best to impress you with our amazing cleaning ladies, and we keep working hard to surprise you at every service.
Our team and cleaning ladies remain available,
MénageSimple Team
Excellentes prestations de ménage et repassage
Bonjour,
je recommande sans réserve les services de cette entreprise. Femme de ménage à l'heure, travail bien fait, service clients arrangeant et compréhensif.
Merci
6 de março de 2020
Avaliação não solicitada
Resposta da Menagesimple
Bonjour,
un grand merci pour votre avis!
Nous sommes heureux d'apprendre de votre satisfaction envers notre service et votre femme de ménage. Nous continuons à travailler dur pour toujours vous surprendre!
L'Équipe MénageSimple
Bon service
Nous avons apprécié le travail de la femme de ménage, qui est arrivé à l'heure et a respecté les consignes. Les produits écologiques sont de bonne qualité.
Le support est réactif et m'a aider à compléter la réservation. J'ai bien apprécié leur service
19 de fevereiro de 2020
Avaliação não solicitada
Resposta da Menagesimple
Bonjour Jean Pierre,
un grand merci pour votre avis!
Nous sommes heureux d'apprendre de votre satisfaction envers notre service et votre femme de ménage. Nous continuons à travailler dur pour toujours vous surprendre!
L'Équipe MénageSimple
The guaranteed cleaning service for…
The guaranteed cleaning service for inspection turned out to be non-guaranteed, and all the company had been doing is looking for excuses, and even the basics like cleaning had been done properly. Most interestingly, the company tried to charge me more for further cleaning.
16 de dezembro de 2019
Avaliação não solicitada
Resposta da Menagesimple
Dear Isabella,
thank you for your comment. We are really sorry to hear about your disappointing experience. As you know, we remain available to do our best to solve this situation.
On the 11th of December you called our company in order to receive a quote for a guaranteed end of lease cleaning on the following day. During this call, it was confirmed that:
- the apartment is just a small studio
- it will be completely empty of items and furniture at the moment of the cleaning
- it has been cleaned in the 30 days before the service.
Unfortunately, when your 2 cleaners arrived at your place, the apartment was still completely full of things, and even the windows could be barely cleaned as they were "buried" behind items and suitcases. Supporting picture are in your file.
Since you were slowly emptying the apartment using public transportation, we offered, for a small fee, to have a cleaner with a car come and help you completely empty the apartment quickly, so that the other cleaners in the apartment could perform well their work. After you refused the help of a cleaner for relocating your remaining belongings. we informed you very clearly that it was not going to be possible to finish the job in the time that was quoted the previous day.
As you can imagine, it takes much much longer to clean, for example, a cupboard full of things, than an empty one. An empty cupboard can be cleaned directly, while a full one needs first to be emptied (while cleaning the stuff inside), then cleaned and then refilled.
If we were informed the previous day that the apartment was going to be full, we would have quoted you accordingly and we would have been able to give to your claners enough time to finish the service, of course for a higher price. Unfortunately, we could not reach an agreement on this, but we remain available to solve this situation with you.
Sincerely,
Customer Satisfaction Team - MénageSimple
Société professionel qui propose le…
Société professionel qui propose le ménage chez vous avec plein d'options aditionnel intéressant. Ils feront attention a vos besoins et seront à l'écoute de vos reclamations afin que le prochain ménage chez vous soit le plus parfait possible !
4 de dezembro de 2019
Avaliação não solicitada
Resposta da Menagesimple
Bonjour,
un grand merci pour votre avis!
Nous sommes heureux d'apprendre de votre satisfaction envers notre service et votre femme de ménage. Nous continuons à travailler dur pour toujours vous surprendre!
L'Équipe MénageSimple
Je suis entièrement satisfaite du…
Je suis entièrement satisfaite du travail fourni par l'équipe de ménage simple
28 de novembro de 2019
Avaliação não solicitada
Resposta da Menagesimple
Bonjour,
un grand merci pour votre avis!
Nous sommes heureux d'apprendre de votre satisfaction envers notre service et votre femme de ménage. Nous continuons à travailler dur pour toujours vous surprendre!
L'Équipe MénageSimple
Very good service as usual.
21 de agosto de 2019
Avaliação não solicitada
Resposta da Menagesimple
Bonjour,
un grand merci pour votre avis!
Nous sommes heureux d'apprendre de votre satisfaction envers notre service et votre femme de ménage. Nous continuons à travailler dur pour toujours vous surprendre!
L'Équipe MénageSimple
Un service d’excellente qualité
Excellent service proposé par Ménage Simple. Le personnel est très professionnel, sympathique et très compétent. Nous sommes ravis et recommandons Ménage Simple sans hésiter !
29 de junho de 2019
Avaliação não solicitada
Resposta da Menagesimple
Bonjour,
un grand merci pour votre avis!
Nous sommes heureux d'apprendre de votre satisfaction envers notre service et votre femme de ménage. Nous continuons à travailler dur pour toujours vous surprendre!
L'Équipe MénageSimple
Personne à l'heure, compétente et sympathique
Personne à l'heure et très sympathique.
La prestation s'est très bien passée et le résultat est top.
Je recommande sans hésitation.
5 de maio de 2019
Avaliação não solicitada
Resposta da Menagesimple
Bonjour,
un grand merci pour votre avis! Nous sommes heureux d'apprendre que votre service de nettoyage pour fin de bail se soit bien passé, et que vous n'avez pas eu de remarques pendant l'état des lieux. Notre femme de ménage a également eu plaisir à vous aider pendant votre déménagement.
Nous restons à disposition,
LÉquipe MénageSimple
Excellent service
Excellent service de la part de Ménage simple. Le personnel est non seulement très sympathique mais aussi compétent et très à l’écoute des besoins.
3 de abril de 2019
Avaliação não solicitada
Resposta da Menagesimple
Bonjour Mme Schürch,
un grand merci pour votre avis!
Nous vous confirmons que nos femmes de ménage ont aussi beaucoup de plaisir à vous servir, car apprécient votre gentillesse et précision dans les instructions.
Nous souhaitons par ce message vous souhaiter une excellente semaine!
L'Équipe MénageSimple
Je remercie MénageSimple de prendre…
Je remercie MénageSimple de prendre soin de mon appartement. Toujours disponible en cas de question ou de remarque. Une équipe au top !
21 de março de 2019
Avaliação não solicitada
Resposta da Menagesimple
Bonjour, un grand merci pour votre avis!
Nous continuons à travailler dur pour toujours vous surprendre :)
L'Équipe MénageSimple
J’ai dû faire appel a MénageSimple…
J’ai dû faire appel a MénageSimple… …je ne le regret vraiment pas un personnel à l’écoute, compétent et professionnel qui suite à votre souci de santé fais le maximum pour rendre votre maison propre, ce qui fais du bien aux morales. Juste un grand bravo pour leur excellent travail et leur gentillesse.
19 de março de 2019
Avaliação não solicitada
Resposta da Menagesimple
Bonjour Monsieur Casanova,
nous vous remercions sincèrement de votre avis! Nous sommes heureux d'apprendre que vous êtes si satisfait de notre service.
LÉquipe MénageSimple
Excellent “fin de bail” service
I paid for a full “fin de bail” service for peace of mind at the end of my lease and had no problems with the regie as a consequence. This is well worth the extra money if you have a difficult regie - and who doesn't in Geneva?
I had one issue with a mistake in the cleaning advice that was sent before the clean, which led to me needing to replace a filter. The MenageSimple team were responsive however and eventually covering the cost of replacement. I really appreciated this commitment to doing the right thing, and think it is relatively rare - most companies would try to help only up to the limits of their RC.
7 de março de 2019
Avaliação não solicitada
Resposta da Menagesimple
Dear Mr Humphries,
we are thankful for your review and happy that our end of lease cleaning went well and the régie accepted your apartment.
We apologize again for the incident with your Ventilation Filter, and are glad that we could cover for those damages up to your and the agency satisfaction.
We wish you a great time in your new apartment!
Luca Bernardi - MénageSimple
Toujours au top
Deuxième ménage effectué par le personnel de ménagesimple. Rien à dire, le service était encore mieux que le premier. Le personnel très sympa et la qualité du service est à la hauteur. Rien à redire. Je vous conseille fortement cet entreprise.
29 de janeiro de 2019
Avaliação não solicitada
Resposta da Menagesimple
Bonjour,
nous vous remercions infiniment pour votre avis généreux!
Nous restons à disposition,
L'équipe MénageSimple
Excellent Service
Excellent service: we have used the cleaning services from MenageSimple for two times and we have always been very happy with the service quality, punctuality and customer care services as well starting from the booking till the completion of the cleaning. The mobile app and website are nicely designed and easy to use. So far, the cleaning lady has done very good cleaning and it was also very nice that MenageSimple is able to assign the same cleaning lady upon request. Therefore, we decided to have regular cleaning services once a week from MenageSimple and we stongly recommend MenageSimple to everyone.
24 de janeiro de 2019
Avaliação não solicitada
Resposta da Menagesimple
Dear Customer,
We are really thankful for this very beautiful review!
We keep on working hard to surprise you at every service.
MénageSimple's Team
Very good experience with Menage…
Very good experience with Menage simple.
Very professional and sympathic cleaning lady and no paperwork to do for declaration to tax office. Really appreciated.
11 de dezembro de 2018
Avaliação não solicitada
Resposta da Menagesimple
Dear Mrs Mugnier,
we are very thankful for your honest feedback about MénageSimple! We are very happy that you could find through us an amazing cleaning lady for your apartment.
As always, we work hard to remove you all stress related to your paperwork and declarations, and to keep surprising you with our touch!
We wish you a great evening,
Luca Bernardi - MénageSimple
Wonderful service! Highly recommend!
The service was excellent! Perfectly punctual, professional and she did a fantastic job! I will definitely be using their services again!
28 de novembro de 2018
Avaliação não solicitada
Resposta da Menagesimple
Dear Max,
thanks a lot for your amazing review!
We always strive to improve our cleaning service so you can benefit from a higher level of well-being, in a beautifully clean home.
Enjoy your free time!
Luca Bernardi - Manager MénageSimple
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