Mercedes Avaliações 

I had an utterly disappointing experience with Mercedes-Benz, and I feel compelled to share it to prevent others from enduring the same ordeal.
Firstly, I brought my car in for service, and despite being informed of an oil leak, I was advised to keep driving and merely monitor it.
This reckless advice shocked me. Upon my insistence for a proper inspection, I was then tolo the car was undrivable and could have potentially exploded due to the severity of the issue. This inconsistency in diagnosis is alarming and unacceptable.
Fast forward six months, and I'm still without my car, with no concrete update on when it will be ready. The reason? We're supposedly waiting for a water cooler housing from the factory in Germany. This prolonged delay is frustrating beyond measure.
In the meantime, I've been shuffled through six different courtesy cars, each with its own set of restrictions and inconveniences. Despite explaining my hour-long commute for work, the dealership seems indifferent to the challenges these restrictions pose in my daily life.

Moreover, their stance on minor damages is exorbitant. I returned a courtesy car with a small scratch on the rims, only to be threatened with a £500 charge. While my husband managed to negotiate this down, the expectation that every car should return in pristine condition is unrealistic and punitive.
The lack of empathy and duty of care from Mercedes-Benz is appalling. Forcing customers to rely on courtesy cars for six months without a viable alternative is simply negligent.
Furthermore, the mileage restrictions on these courtesy cars hinder our ability to lead normal lives, adding insult to injury.
In conclusion, Mercedes-Benz's disregard for customer satisfaction, safety, and practicality is glaringly evident. I strongly advise against entrusting them with your vehicle or your peace of mind.

This issue is still ongoing! They took my car December 2023 and its now May 2024 and still ongoing, they have my car, brought it in driving and now they are saying its not drivable. What scammers.

Mercedes in Leicester are fraud and scammers.. Call you in for one job and then they mess your car up for no reason!! Comes out worse than it went it.. Charging £700 for rear pipe work replacement which is a JOKE!!

Customer service is shocking and disgusting!!!

Mercedes are well known brand and for them to treat their customers the way they do am really surprised they are still standing company… Leicester Mercedes are SCAMMERS!!! Please be aware and think twice before taking your car in to Mercedes dealers… Absolutely disgraceful service and none trustworthy company..

THINK THE BOSS REALLY NEEDS TO DO HIS JOB PROPERLY AND SEE HOW THE STAFFS AT MERCEDES TREAT THEIR CUSTOMERS!!! Bloody con artists at Mercedes Lol

Please think twice before taking your car to them, cannot be trusted!!!!

My partner has been waiting for over one year for a replacement windscreen on his 350SL convertible sports car! He has had several cars (same model) over the years and this is how he is treated by Mercedes. He receives updates saying there is no ETA on when it will be fixed and todays email says the next update will be in August 2024! Totally unacceptable and no courtesy car offered either! It would be interesting if my partner took his car and left it in Mercedes show room to show others how loyal customers are treated by Mercedes. He would have left a no star review but that is not an option on here!

Brand new car with 1200 miles on the clock broke down, (2nd time in less than 3 month engine management light on) for the 2nd time. Recovery would not come out until following morning as was outside my house. Took the car following day to Mercedes of Bolton where the Manager Ish promised to keep in touch and ring me following day with an update. Faff getting hire car sorted but sorted none the less. 4 days later someone called to ask if they could test drive 40-50 miles I agreed, 4 days later call from another guy to say car ready can you collect today, I was working tried to say I’ll have to confirm times to be told if not you’ll be charged for hire car. Picked car up at 5 pm fuel was not replenished so had to ask for this to be done. 0 CUSTOMER SERVICE HERE! This team are shocking at keeping promises. Totally disappointed with this car and don’t feel safe driving it nor am I enjoying my brand new C class, just waiting for the next fault or breakdown.

Mercedes stoke… terrible people.. waited 20 mins when nobody in. 2 couples came in after and salespeople went to them first. Went in to buy 2 cars. Your loss

took my car in to them and received it back with the paint lacquer peeling right off, local Mercedes refused to take the blame... contacted Mercedes directly was also a waste of time. have escalated it further

My Mercedes had a service at Loughton over 5 weeks ago.
After 3 weeks and several phone calls from me , I finally received the service log. Was promised a call back each time I called but never got one. Apparent reason why I had not received the service log via email was that they never had an email address for me.
Surprisingly my appointment was confirmed via email and payment confirmation was received via email.

Service log had an incorrect mileage on it ( over 3000 miles extra on the report).

Called Loughton immediately and was promised a call back. Guess what , never received one.
Raised with head office on 28th March , got a reference number , but no email acknowledgement of my complaint.
Still no call from Loughton.
Called head office again to say ( 5th April) , they said that all they can do is to chase Loughton.
Still no communication from Loughton but did get email acknowledgement from Head Office.

Really disappointing from Mercedes who appear not to take customer issues seriously

i wish i could put no stars. had a recal in norwich for airbag and omission upgrade within an hour they had a look round the car called me to say they would not release my car except on a low loader i would have to provide. it had a worn back tyre and would only be allowed to leave if they fixed it 178.50 plus vat for same make tyre i had 4 weeks ago for 98.50. then when their driver brought it back all my steering was off the steering wheel was not straight when i put it straight the car veered left sharp into the curb.
rang them they booked it in within 20 mins a call not our fault we didnt touch the steering wtaf. gone to trading standards they are a joke robert the so called service manager is an obnoxious gobby p*&$k

Having had 4 Mercedes in the past, I won’t be buying another.
I have recently visited three dealerships and it is clear that the Sales staff have lost all enthusiasm to want to sell new cars. All prices are set by HQ, all authority for pricing has been removed from the dealerships. Their appears to be no need for a customer relationship and zero authority to negotiate a deal and retain with customers.
If they can’t be bother due to this greedy approach then neither can l.

Visiting Land-rover tomorrow.

Bought a 2nd hand Sprinter as the garage (not an MB dealer) recommended it. Foolishly I thought that, as many courier companies use Sprinters and Mercedes has a reputation for quality, I would have no issues. How wrong could I be?

Engine light on after first few miles. A faulty sensor. Still an issue, another faulty sensor. Cost of Nox sensor around £500.

Over-engineered vehicle (how complicated can you make an interior light!?). Poor rust-proofing.
Awful non-self-adjusting handbrake.
Leaking build joints. Rusting due to bad design. Stop Start that doesn’t work.

Anyhow I accepted that buying a piece of crap was my fault but then to add insult to injury I receive an urgent recall letter saying the driver air-bag needs to be replaced. That was before Christmas so I duly contacted my local dealer and was advised it wouldn’t be done anytime soon as the parts were on back order. Given they were still churning out these rust-bucket heaps they clearly prioritise selling new vehicles over fixing dangerous older ones. Clearly not a company you can trust. Remember the diesel emissions cheating?

After five months I contacted Customer Service to ask when the parts might be available. I received a reply asking for my details (even though I had provided Reg No already. I provided the details requested and then nothing. Customer Service just ignored every subsequent mail. I think I may escalate to Watchdog, Motor Manufacturers, Martin Lewis, etc. if anyone will listen. I’ve had the best car and best service from Hyundai in the past and will never buy a Mercedes again given their lack of care for customers. Glossy showrooms and fast cars but at what cost? Clearly they don’t give a damn as no-one responds on here.

Never update on recall diesel engine software. Then you will have to replace the NOx sensors for about £1,500 because the old sensors do not work with the new software. And no one is interested at all

Our car has been in Mercedes Carlisle since the end of July 2023, the part required was ordered more than 23 weeks ago, the ETA of 11th January 2024….been and gone!! Customer service department say that they can give us no idea when this will arrive, say this has been escalated, ask to speak to a manager in customer services the answer is… sorry I am unable to do that, we will keep you updated….JOKE!! Never contact you!! Mercedes as classed as a premium car, well god forbid you ever have an accident and need a repair. This has caused so much stress let alone the depreciation of our car sitting there for 8 months…..absolutely disgusting service.

I planed a service for my car at mercedes benz heathrow branch,
The telephone operator told me it takes 2-3 hours to do the service for my car, so i planed my day according that information, but when I got there I was told by the receptionist it will take 6 hours which ruined my plan,
It's not the first time they get it wrong,
I am really disappointed
I don't recommend them at all

I was involved in a collision and Paul Collins from Mercedes Oxford was absolutely fantastic. He took over and sorted all the bumps with the insurance company, kept me up to date, and I really cannot fault his customer service. Thank you Paul for taking away all the stress and worry and ensuring the car was sorted as timely as it could be. Thank you the team in the workshop- the car is now as good as new ❤️

Nothing short of a disappointing & frustrating experience with Gatwick Mercedes.

Put my car in for repair @ 9am & wasn't contacted by a single person all day. My 'health check' was completed 7 hours later @ 4pm!... I had to phone myself around 5pm to be told the technician 'Christian' had gone home.

Went to pick up today around 5pm & waited 25 minutes to be seen. People who turned up after were served first & not a single person acknowledged me

Premium brand with Halfords service. Disappointing, frustrating & such a lack of basic communication

Shame on you.

Case number 03703582
Had to call Mercedes to recover my car off the M1 near Hemel Hempstead, left me at a Starbucks to get my own taxi home. What followed what farcical. Raised this complaint end November 2023, 3 months on they told me on 29th Feb 24 the case was being looked at now. Premium brand, service poor, staff feel they don't have to care so much.

My experience with Mercedes-Benz Colindale was nothing short of disappointing and frustrating. Despite bringing my car in under warranty to address an issue with the driver side mirror, I left with more problems than I came in with. Not only was the mirror not fixed properly, I also discovered scratches all over the mirror cover upon picking up my car.

The lack of communication and follow-up from the staff only added to my dissatisfaction. Despite waiting for three days for a response regarding the damage, I received no updates or explanations. This level of disregard for customer concerns is unacceptable.

Overall, my experience at Mercedes-Benz Colindale left me feeling undervalued and ignored. I expected better service and attention to detail from such a reputable brand. Unfortunately, my experience fell far short of expectations, and I would caution others against trusting their vehicles to this dealership.

I was utterly thrilled to take ownership of my GLA 220d 2023 model from Portsmouth Mercedes. I loved the theatrical approach adopted for the unveiling of the car and sent the video recorded by Jon Cox to a number of my friends, who all agreed it was a very personal service indeed.
Right from my first meeting to the final handover, Jon Cox was outstanding. The warm welcome I received initially in the showroom and the subsequent meetings, were all incredibly helpful and supportive.
I was mightily impressed by the quality of the car, the value for money and the obvious attention to detail and support I was given. I have already recommended Mercedes Benz Portsmouth to many of my friends.

Booked my car in for a service and some work to be completed under warranty, however I received a notice that my car had been in an impact damage whilst in the care of Mercedes Blackpool via the Mercedes me app the dealership never informed me I had to mention it when they phoned that my car was ready. It was not ready it had been damaged they kept the car for two days not offered a replacement car to tide me over got the car back warranty work I booked it in for not completed poor service.

Still waiting for a replacement part for my still under warranty new C class , it Is now 6 months since the part was orderd by the dealership. Dealership have been as helpful and proactive as possible . However Mercedes Customer Service have been no help whatsoever I complained about the delay and they have informed me that they have absolutely no idea when the part will be available . I wrote to the CEO of Mercedes UK about the delay. Eventually someone from customer service replied (not the CEO)! stating again that they had no idea when the part will be available!!!!. Absolutely disgusting service . What is worse is I know that the part my car needs is still being fitted to new cars deliverd to dealers and customers !!!. Support for existing customers obviously abandoned by Mercedes in favour of new car sales .