Mercedes Avaliações 

I purchased a Mercedes EQA in November 2024 expecting the premium customer experience that traditionally comes with the Mercedes-Benz brand. Unfortunately, my recent experience with the Cambridge dealership has been anything but premium.

A month ago, a malfunction warning appeared on the vehicle. My wife drove straight to the dealership for advice and was effectively told to read the manual because it was "probably nothing". Nobody inspected the vehicle.

A few weeks later, the car alarm began triggering continuously when the vehicle was unlocked, waking up our neighbours and continuing even while driving. I called the dealership for assistance, was told to call back later because the service advisor was busy, and despite leaving my details, nobody ever called me back.

The issue happened again the following day and Mercedes Roadside Assistance sent the RAC. The RAC technician immediately identified the likely fault and disconnected the SOS module so the vehicle could be safely used until repair.

When I subsequently arranged for the car to be booked in, I was assured that a courtesy vehicle would be available. Later that day I was told there were no vehicles available and felt that my concerns were being dismissed. Only after escalating the matter to management was a vehicle eventually arranged.

When my wife arrived to drop off the car the next morning, no vehicle had been prepared and staff appeared unaware of the arrangements. After further delays, a replacement vehicle was eventually provided.

What disappointed me most was not the fault itself—cars can develop faults—but the complete lack of ownership, communication and customer care throughout the process. A warning message was dismissed, promised callbacks never happened, courtesy car arrangements were confused, and management only became involved after significant escalation.

Mercedes-Benz positions itself as a premium brand and charges premium prices. Based on this experience, the customer service I received fell well below the standard I expected.

I have raised a formal complaint with both the dealership and Mercedes-Benz UK and hope they take the opportunity to improve the customer experience for future customers.

Kyle has been so great and very kind goes the extra mile always happy to help .. top man

Please do not contemplate buying a car from this dealership unless you arrive with the correct credentials, the approved hairstyle, and perhaps a handwritten letter from royalty. I have never visited a dealership so creatively committed to notselling a car.
The salesperson deserves recognition for performing the impossible: making a willing buyer feel like they’d accidentally wandered into a private members’ club instead of a garage. Every interaction felt like an audition I didn’t realise I’d signed up for.
I went in fully prepared to spend money on a car. They, however, appeared fully prepared to ensure that never happened. The entire experience was such a spectacular piece of farcical nonsense that I half expected hidden cameras and a game show host to appear from behind the tyres.
To say customer service was poor would be unfair to other poor customer service experiences. The earth would need to freeze solid before I’d consider parting with money at this dealership.

I have a £50,000 Sprinter van. Which now looks like crap with faded, oxidised paint and windows falling off. It's under warranty and I've been trying to resolve it for over 6 months. Mercedes couldn't care less. They make you jump through endless hoops which even local Mercedes dealers can't manage. Customer service is beyond appalling. You pay over the odds for what i had thought was a premium brand. I could not have been more wrong. I will never ever touch a Mercedes again and can only advise others to do the same

Unfortunately, no stars can be given.
Three times my car was taken to Mercedes Benz Preston over a 5 month period and they couldn't diagnose what the problem was. They lied when questioned by MB UK, and the Service Advisor (DL) was full of b******t.
These should be struck off as a dealership for MB, they're damaging the brand and are only interested in charging diagnostic fees whilst they all take a guess at what could be wrong with a vehicle.
Will never take my vehicle to MB Preston...too many people I know have the same problems...poor technicians, and no customer service.
Mercedes Benz Blackpool had to carry out the repairs MB Preston hadn't identified.
Marc's Garage on Haven Road in Lytham are also spot on and identified the problem instantly.

Very disappointed with the service received from Marshall Mercedes-Benz Portsmouth, and the overall customer service fell far below what I would expect from a Mercedes dealership.
For a premium brand, I expected professionalism, transparency, and a genuine effort to resolve the problem properly. I purchased a Mercedes AMG35 in December, as I live in Portsmouth I decided to change the garage from where I purchased the car to Marshalls in Portsmouth. My cars window wash does not work, I have not used it on the car so far, so I went to clean my window screen and the system does not work. I booked it into Marshalls Portsmouth, on the 21/05. I was asked if I would like to hire a car to which I was made aware that there would be a charge for insurance for the day. all going well until I get an email telling me that the repair might not be covered under warranty and I would have to pay £199.00. At this point I called the garage, and questioned this and was told that this is normal as they investigate the problem. I was then told in conversation that my car might not be a new car, secondhand in fact, and if I have used a non Mercedes recommended washer fluid, the repair I will have to pay for. At this point I cancelled the appointment with Marshalls. I then receive an email telling me the appointment as been cancelled and the person who sent this got my name wrong, on two occasions calling me Mr Trishen and Trishen, this don’t give me confidence in the professionalism, of Marshalls Mercedes. Unfortunately, my short experience of Marshalls Mercedes was not what I expected from a premium brand car dealership. I would not recommend this dealership based on my experience.

Bought a GLC coupe from Mercedes Swansea. An excellent service from start to finish. Dealt with Gemma Beer who I thought was exceptional. From showing us around the car to getting a dent in the bumper removed, all in a very fast turnaround. Gemma you were absolutely wonderful, a genuine asset to Mercedes Swansea.

Robert Summerbell-Tegg ('Rob') helped us reach a decision about buying an EQA at Mercedes Southampton. His friendly, practical assistance was precisely what we needed. He didn't bombard us with data nor did he talk too much during our two test drives. We will use Mercedes Southampton again, hopefully with Rob to help us.

A 5 star experience from the service department. I experienced an issue with my car today whilst I was out in Hull, I didn't have an appointment but popped into the Hull Listers branch to see if the service department could help me as I needed to drive to London at the weekend. I feel they went above and beyond to help me at such last minute when they looked to already be really busy. They booked my car in straight away and sorted the issues whilst I waited. I always get my services and MOT's here and all of the staff are always so helpful and friendly. Thank you so much.

I took my car to Mercedes-Benz of Chesterfield in August 2025 to have the oil cooler and seals replaced. Despite the high cost of dealership service, I expected the job to be done to a professional standard. However, shortly after collecting the vehicle, it didn't even make it home before suffering a catastrophic engine failure and seizing completely. It is incredibly disappointing that a routine repair resulted in the total loss of my engine. I am currently awaiting a resolution, but the initial experience has been devastating. Left with a broken car and a large repair bill with no offer of help or refund, shocking 0 customer service.
Registration number: YT13AWW

Leicester . Shocking experience. I advise people to go to the one in Nottingham. Leicester Mercedes treat the car with no care , respect, consideration, they’re heavy handed with it, and no seat or shoe covers used like even the smallest of garages use. It went in for one thing and came out with 5 faults and severe damage They take no accountability, and look you in the eyes and simply lie. Video footage of the lack of care and a reputable garage check as soon as I left the Mercedes garage. Avoid them.

I have had an extremely poor experience with Mercedes Cosmetic Repair for the second consecutive year relating to my GLA.
In the first year, I had to repeatedly chase for the repair work to be completed due to staffing shortages. This year’s experience has been even more disappointing. I submitted the required photos over six weeks ago and received no response. Despite making several follow‑up calls to understand why I had not been contacted, there was no progress.
I eventually sourced a direct contact number myself and spoke with a team leader. Within ten minutes of that call, I received an email advising that my claim had been rejected. When I called back to escalate the issue, I was informed that I would need to restart the entire process.
Considering the cosmetic repair plan cost me over £800, I find this completely unacceptable. The service has been stressful, poorly managed, and represents very poor value for money. In hindsight, I regret purchasing the plan. I contacted the garage who sold me the plan and straight away said "Its Nothing to do with us".
As a result of this experience, I have now cancelled my vehicle servicing with Mercedes and will be using a local independent garage going forward.

I have given one star because I couln't give zero! I have owned 5 MB cars over the past 17 years, and the current one, a 2018 CLS is the worst car I have ever owned.

I have never missed a service on this or any of my other cars and have attended to repairs at all times. Now I have a 2018 car with 125K miles, not high mileage for it's age, and have had an Airflow sesnor replaced 18 months ago. This has failed again and all MB will do is say that the part is out of warranty.

On top of this their Customer Service people are not replying to any of my communication. I feel like I am not valued as a customer.

MB, if you are reading this, I am sorry to say that I will NEVER buy any of your products again. Tradittionally lesser cars, like KIA are superior to your product. Also your customer service lack of response speaks volumes.

I never thought I would be writing this review, but here we are.

I bought a Mercedes-Benz GLE 400d with an approved Mercedes-Benz extended warranty. The car had just over 50,000 miles. Every single service, MOT, repair, part, fixture, fitting, and labour was done exclusively by Mercedes-Benz. Nothing was ever done outside their network.

In February 2024, I made the mistake of trusting Mercedes-Benz to fix a coolant issue. What followed was two years of absolute chaos.

The damage they did:

· My car went to three different Mercedes dealerships (Cardiff, Bristol, Birmingham)
· Six failed visits to Cardiff – they admitted in writing they could not fix it
· Bristol discovered a snapped glow plug that Cardiff had missed – requiring a full engine rebuild
· During that rebuild, Bristol caused an oil leak on a car that had no prior leak history
· That oil leak destroyed the DPF and catalytic converter – replaced three times without fixing the root cause
· My car had approximately 12 courtesy cars from Mercedes and Enterprise combined
· At one point, my car sat in their garage for 6 months – untouched, unresolved

The evidence they ignored:

I had written admissions from their own senior managers:

· Craig Sheppard (Aftersales Manager, Cardiff) – admitted failure and apologised
· Reece Martin (Bristol) – confirmed the snapped glow plug that Cardiff missed

I provided all of this evidence to Mercedes-Benz in August 2025. They logged my complaint (Case 16378858). Then they ignored it for eight months. They closed one case without telling me (20599504) and opened another without my consent (21231499).

The final outcome:

After two years of my car being off the road, after six months of it sitting in their garage, after dozens of emails, after their own staff admitting fault, after my extended warranty was active throughout – Mercedes-Benz simply gave me back my car and said: "Sorry, there's nothing we can do for you."

I was forced to sell my vehicle at auction. A car with just over 50,000 miles. A car that was serviced, MOT'd, and repaired exclusively by Mercedes-Benz. A car that had no issues until they tried to "fix" it.

What I learned:

· An approved Mercedes-Benz extended warranty means nothing if they refuse to honour it
· Their Customer "Advocacy" Team ignores evidence and closes cases without telling you
· Three different dealerships can fail to fix the same problem
· They will provide 12 courtesy cars and let your car sit for 6 months instead of actually repairing it
· They will admit fault in writing, then refuse to take responsibility

I trusted the brand. I paid a premium for the warranty. I did everything by the book – all services, all MOTs, all repairs within their network. In return, my car was damaged, ignored for six months, and ultimately sold at auction because Mercedes-Benz simply gave up.

They could not fix a 50,000-mile car that was serviced exclusively by them.

Think very carefully before trusting Mercedes-Benz with your vehicle – especially if you have an extended warranty. From my experience, they will find every excuse not to honour it

Extremely Disappointed with Mercedes-Benz

I am extremely disappointed with my experience. I purchased a car expecting the high quality and premium service that Mercedes-Benz is known for, but instead I was sold a faulty vehicle. From the moment I drove it, there were clear issues, and despite raising these concerns immediately, the problems still have not been properly resolved.

The service I received has been very poor. Communication has been slow, inconsistent, and at times completely ignored. I’ve had to chase for updates repeatedly, which is frustrating and unacceptable — especially when you’ve spent a significant amount of money on what should be a reliable car.

To make matters worse, the staff have been unprofessional and dismissive. Rather than taking responsibility and resolving the issue quickly, I’ve been passed around and left waiting with no clear solution. My car is still not properly repaired, and the whole experience has been stressful and disappointing.

I expected far better from a premium brand like Mercedes-Benz. At this point, I would not recommend them based on my experience. Very poor service, faulty vehicle, and unprofessional staff. 👎🚗❌

My experience with the Mercedes workshop in Norwich (and my current feelings towards the Mercedes brand in general) have been extremely soured by their dodgy behavior.  

I commissioned them to refurbish 3 of my expensive alloy rims.  When doing so they "discovered" that the 4th wheel "had a crack in it" and said it had to be replaced immediately (cost £900), even though they had only just put a brand new rim on that wheel a couple of months earlier.

I raised my concern about the need to do this and asked them to keep the apparently damaged alloy (which my photos sahow had no visible damage at all) so I could inspect it.  

Surprise surprise the "damaged" alloy went missing and my concerns were ignored.  I raised this issue again at my last service and asked for either my old alloy or video evidence of the supposed damaged, and was informed that unfortunately they don't have video in that part of their garage!  They once again promised to look into it and get back to me, which of course has not happened.  

This followed an earlier incident where they damaged the interior of my E220 Convertible when they were carrying out some installation work for me - to be fair they did repair the damage they made, but only after I insisted that they must, and no apology was given at the time.

My advice is to insist on the return of damaged parts or get video evidence that damage does indeed exist.  I'm left with very low trust in Group 1 Auto and the Mercedes brand in general.

Mercedes Coventry. My car has been in the garage multiple times for the same issues and I have spent Thousands of pounds on different parts for the same issue that still has not been resolved. taken 3 engineers 2 of them changed different parts and that was not the issue. so they change parts that are not needed to be changed. Their complaints handling is very poor they close you case even though it has not been solved and they don't respond to most of the emails.
My issue has been ongoing since October 2025

Stupid Mercedes Dashcam setting
Mercedes-Benz in Germany have disabled the automatic start of the dashcam in the UK citing privacy issues. This is utter rubbish as there is no legal reason for this in the UK.
It means that you have to activate the dashcam every time you start the engine. That is a real failure in driver safety and protection if you have to remember everytime you start the car.
Every off-the-shelf dashcam can be set to come on automatically. But Mercedes in Germany has even disabled the owners option of automatic activation.

Don’t want to give a star , car broke down Sat 29th January, rang Farnborough Mercedes, told ring back Monday , which I did , they said they could not look at it till Thursday and that would be a diagnostic at a big price , I already knew the problem, I said I needed it for work , but no joy , I got a garage in Basingstoke to mend it ( not Mercedes) they said for a low mileage car this should not of happened, tried to ring where the car had had it’s service history and originally sold from ,Sheffield no call back or interest , Hesd Office the same , weeks went by , I had made a good 20 phone calls , not one back , they got my email wrong twice , about 6 weeks later they eventually offered to look at my car 4 and half hours away , you could not make it up , did they think I had not been to work for 6 weeks , no customer service or help

Very poor experience with Mercedes Stourbridge. Customer service is almost non-existent, and getting through on the phone is a challenge. There seem to be clear staffing or training issues, as no one appears confident in handling queries. It’s frustrating being passed from pillar to post with no real help. This branch seriously lets the Mercedes brand down and needs a top-down review.