Mercedes Avaliações 

I would give a 0 if I could!!!

I recently took my 2015 Mercedes-Benz C Class to Mercedes-Benz Southend for repairs and was hit with an outrageous bill. My car’s ECU was faulty because of a wrong coding sent from a diagnostic tool, and I made sure this was clearly explained in the booking notes, when I dropped off the car, and even over the phone around 11 a.m. when I suspected that the technician had no clue what was going on (they’re supposed to be highly skilled techs, after all!). Yet, I was charged £666 just for diagnostics—despite spelling out the issue for them right from the start. Basically, they billed me for redundant checks on a problem I’d already identified.

When I collected my car and challenged the charges, the supervisor’s response was dismissive, suggesting that because most customers “don’t have knowledge in these matters,” they had to carry out all checks. This essentially translates to treating all customers as uninformed (to not say stupid in other words) and, in my case, ignoring clear information about the issue to justify overcharging for redundant diagnostics.

After much back and forth, the supervisor eventually admitted that the £444 seemed high and offered to cut it in half, which I’d have been fine with. But once he found out I’d already paid in full, he said he couldn’t make any adjustments, leaving me with no way to resolve this.

It’s absurd to come in with a specific problem, be clear about what’s wrong, and end up paying £222 + £444 just to confirm what I told them at the start (plus an additional £1,345 for the ECU itself, which I expected). Southend claims I agreed to all charges, but they conveniently didn’t mention that the initial £222 diagnostic fee wasn’t included in the quoted charges. I only found this out at the end of the day when I realized the £444 was for two extra hours of checks, which didn’t even include the initial diagnostic.

Honestly, if I’d known that, I’d never have agreed to pay for two extra hours. What could they possibly be doing for three hours when I’d already told them the ECU was unresponsive? Any skilled tech, with my notes in front of them, should have just checked the ECU pinouts, which would have shown there was no data coming out. Instead, they wasted two hours checking fuses and wires when I’d made it clear it was a software issue, not a physical fault. (And really, what is there to check for two hours? There are only two plugs altogether.)

On top of all this, I had to chase them down for an invoice, which I didn’t receive when I collected the car. I eventually requested it by email last week, but only got it today after following up by phone—they didn’t even bother to answer my email. When I filed a complaint, Customer Service backed Southend’s approach, said a goodwill request was submitted (and quickly denied), and reiterated that I agreed with the charges (again, not knowing that the initial diagnostic of £222 was not included in the £444 they asked for the investigation).

This shows a total disregard for customer input and a lack of transparency.

I would never, ever use any Mercedes Dealership again after being ripped off in such a shameful way, and I plan to take this to The Motor Ombudsman to get it properly looked into.

Hopefully, sharing my experience will help other customers make more informed choices about where to take their cars for repairs.

I had to call for road side assistance and I can not fault the process. Everyone I spoke to from the call centre to the RAC pick up team, Europcar and then Mercedes Benz Watford were so helpful and I was dealt with a lot quicker than they had advised and kept up to date with timings throughout. 5 * service from ordering me a taxi to collect courtesy car, fixing my car so promptly and as I mentioned earlier the staff were really kind, what should have been a stressful experience they all put me at ease.

Prior to purchasing a new Mercedes Benz I read through the reviews on social media.
I have noted that MB makes no reply to the many negative, one star reviews posted.
This is surely a sign of a once prestige marque in decline.

Stratstone, MB of Leeds quoted me 90 minutes labour to change the hydraulic struts that control the tailgate on my MB GLC 4 Matic.
Including the parts I was quoted £362.76 by this Stratstone Mercedes Benz, Leeds dealership.

Having read the many negative postings regarding Mercedes Benz, l was prompted to call a local garage whilst in Spain for a quote for this work.

I was impressed by the high calibre of service which the Spanish garage gave me.
Immiediately a mechanic confirmed that the problem was indeed the hydraulic struts.
He asked if I wanted a quote for him to do the work.
He then got on he phone to his supplier.
Within minutes he told me that it would take 10 minutes labour to change these and that the total cost would be 127 Euros, about £108.00. Including parts.

I, in common with many other people, abhore how we are 'ripped off' in the UK.

So I contacted Mercedes Benz (Leeds) a Stratstone company to ask how they could justify 90 minutes labour for a 10 minute job.

I was assured a call-back.
Stratstone, MB of Leeds failed to call me back as promised.
I must add that this is not the first time a failure to call me backth has occured from this Stratstone, Leeds MB dealership.

On my return to UK, I called The Stratstone complaints team at their head office.
I received a recorded message to leave a message.
Indeed I had to repeat this exercise 3 times over a period of 2 weeks.
Eventually, after 3 attempts I got a call back from the Stratstone, Mercedes Benz dealership in Leeds.

My conversation with this dealership's business manager was far from satisfactory.
This senior executive at The Stratstone Mercedes Benz Leeds dealership persisted in 'talking over me' at speed on a far from satisfactory line, and was far from amicable.
I would say that arrogance summerised his attitude.
I was told that MB, Leeds should have been given the opportunity to view the vehicle first.
At £125.00 diagnostic fee, no thankyou!
I must again emphasise that Stratstone and their Leeds Mercedes Benz dealership have previously failed to call me back.

I invite Stratstone to reply on Facebook and explain if it is their policy not to respond to complaints.
Is this part of their culture?
I have had so many issues with MB that I can no longer consider this a prestige marque of vehicles.
Numerous other negative customer comments on social media appear to concur with my opinion.
The lack of a resopnse from Mercedes Benz on social media is surely a sign of decline of a previous prestige marque.
Senior management at Mercedes Benz, please take note.

Shocking service
I bought the GLC from Inchcape Coventry in May as a brand new vehicle
By September I has 2 breakdowns needing to call breakdown cover. When I requested some one to look at it, I was given a date 8 weeks later. I then took it to them and I was asked to come and collect the vehicle by 6.
I went at 4:45 and I was just shoved a piece of paper that says
RECALL - System validation (80 A fuse) (*8297011*, 24P8297011)
• KDM_WA - Update N73 electronic ignition lock control unit software (*5499115*, 24P5499115)
None of this means nothing to me
Shauna Shanley who looked at the car never bothered to come and explain this to me.
The vehicle health check was sent via text only after I went to collect the vehicle.
The email they sent me stated that Shauna would be happy to answer any questions. I was in the showroom for almost an hour and Shauna never had the decency to come and talk to me to explain what was wrong with the vehicle.
Ultimately the manager has to come and speak to me and even he couldn’t figure out what that mechanical jargon meant. According to him there was some sort of recall which Mercedes never bothered to inform me until I broke down.
What pathetic service!!!!
I have never regretted buying a vehicle as much as buying this one

Got a very good price on a brand new GLS. I am happy with it!

Mercedes benz roadside assistance for non-members. It's rubbish.Car broke down, unable to be fixed by local garage so called Mercedes-Benz roadside assistance. I explained my father was elderly and it would be difficult to wait. The call centre person said that was fine as the mechanic would text 20 minutes beforehand. The mechanic texted, and we rushed over in a taxi. An hour later we're still waiting. I call the dispatch centre to be told the mechanic turned back, because those covered by roadside assistance take priority over us. They expected us to wait another 2-4 hours, unless we settled for a none mercedes benz mechanic - the whole point of calling them was to have a Mercedes Benz mechanic. Completely inconsiderate.

Been using Mercedes of Hertford for years and always find them helpful and polite. They pick up my car for a service and return it as well and the driver is always helpful and polite calling you before and after pickup and drop off. From the reception staff to salespeople I haven’t had any problems

Worst service ever. I’ve been on the phone to the parts department all morning. They are just doing nothing and sat down all day!! I have rang at least 5 times now and they have not picked up the phone, they’ve put me on hold for at least half an hour. I didn’t expect their service to be terrible as I’m only trying to get my hands on front brake pads for my car. I’ll be taking my business somewhere else, I do not recommend this company at all! If I could give zero stars then I would so you should consider yourself lucky that you got one star lol.

Read before you get involved I made an investigation to have the anti-collision check my appointment was at 9am I dropped the car off and was told it would be ready between 4 and 6pm I actually came back at 4 no one touched the car I asked them why they said they w'll check and they left for about 25 minutes I ask customer service again they said unfortunately we won't be able to check the car today I got angry I was working all day a wasted my day I told them I was going to give a bad review about the service she told me to wait a little bit she actually came back she said I asked my manager he said you have two options either come and wait they can start working on my car tomorrow or in a week without any loaner car or care I asked to return the key and I won't come back again even the branch manager didn't care that I was going to give a bad review I hate giving a bad review but imagine booking an appointment 2 weeks in advance and waiting a whole week they won't care about your review guys don't waste your time

Helaas 1 ster ik heb 3x afspraak moeten plannen laatste 3maanden de probleem van me airco wordt niet opgelost eerste keer voor controle waar de probleem aan lag hebben ze gevonden 2e afspraak was gemaakt probleem opgelost zeiden ze maar helemaal niet zo derde keer na me vakantie weer opnieuw een afspraak weer controle zeggen ze dat het aan een leiding zit de probleem net als bij de tweede afspraak. Ze moeten onderdeel bestellen back order onderdeel komt in oktober maar ze weten het niet zeker. Ik vraag om onderdeel nummer geven ze niet als ze dat geven ga ik het onderdeel binnen 24 uur voor ze regelen. Ik geef ze voorstel van de auto naar airco specialist brengen ook geen akkoord het is een taxi ik rij al 3maanden of meer zonder airco we rijden business en echt warme dagen moet ik me klanten afbellen omdat me airco niet werkt. Ik ben veel klanten misgelopen en veel geld. Me klacht wordt niet serieus genomen.

What an appalling service from Mercedes…

My Mercedes S500 [2022 model] would not start [fault with the starter battery]. I called Mercedes Roadside at around 19:00.At around 20:30 they called to say that their ETA would be 01:25 [which is ridiculous].

Is this what they call a roadside service?

purchased a Mercedes Gla from Mercedes Coventry in July 24.
When I test drove the car every fault that was found the sales person Hasan advised this will be put right.

The service is absolutely incompetent and not met to standards.

The vehicle was bought in good faith and I was advised all work that needed to be would be completed however on the day I went to pick up the vehicle this was not the case and I was left waiting 3 hours just to pick up the vehicle on the day.
Matt firstly done the paperwork and then took me to the vehicle. This I call a sales tactic.
The car was covered with white polish and the plastic wheel arches above the tyres were not even fitted properly.
The black trimming around the car had all white polish.
Looked like a back street garage had valeted the car.
The sales person Matt who was assisting me was going in and out with the polish and cloth to clean the car while I sat there watching him.

Since then I have no end of problems with the car week by week with tyre pressure going down once a week, front sensors not beeping and rattling panoramic sunroof.
They have picked up my car twice now to rectify issues and driven my car more than myself clocking up milage. Driving it from my location to Coventry which is 30 miles there and 30 miles back.
Even though you tell them you do not require a courtesy car they are very persistent that you need to have one Surely this should be a customer choice not theirs.
My vehicle is a 2019 Mercedes Gla the panoramic roof rattles when driving their service team checked this and found no fault. How ridiculous. You can clearly hear the noise when your driving the car.
It's like your dealing with a back street garage that fobs you off.
Mercedes strive to deliver excellent service not in this case with this branch they provide awful service and cause nothing but stress to the customer.

The team leader Hasan and senior manager Arjun are useless they have no customer care skills. Clearly there is training issues.
They make the customer feel at fault and cause the customer stress.
I have sent this company 34 emails going back and forth but they do not care.
I made numerous telephone calls but again got nowhere.
Once this company have your money they really don't care about the customer.
This branch has caused me nothing but stress.

They sell a cover which they promote as smart guard warranty however this is a car care plan which they sell as 3rd party but they don't make the customer aware of this. Mis selling it as smart guard warranty. I did not receive paperwork as a direct debit was taken I looked at the company and contacted them they were called car care plan ltd.

If you are considering buying a mercedes vehicle do not use this branch they will over promise but under deliver.

The wording of complaint is something this branch does not does understand or take seriously.

Just a word of advice inspect the car on the day of pick up and if you are happy with everything then go ahead with the paperwork, do not do the paperwork before you see the vehicle otherwise you can incur problems like I did.
On the day of negotiations if you like the car and decide to go ahead with it they will ask you to do a goggle review so they can look like a reputable company, again word of advice do not post a goggle review until you pick up your vehicle, where you are happy or not post a review at this point. At least this will show a true reflection of how to branch is treating customers.

This branch seriously needs to be investigated.

Mercedes Winchester
I had a notice on my A class hybrid stating that the break assist wasn't working properly.

I popped in to my local garage where I bought the car 2 years earlier, to ask if I could do something to rectify it.

I asked the receptionist if I could speak to someone briefly about it. No one here she says. Assuming she wasn't manning the whole showroom herself. I asked her if anyone could advise. At this point and with obvious effort, she tumbles off her chair rolling her eyes in annoyance and speaks to someone. She came back and I asked if I could speak to that person she had spoken to. More huffs and puffs and deliberate foot plodding. A man arrives who explained it wouldn't be dangerous and that they'd phone me Tues after the bank holiday.

MESSAGE TO MANAGEMENT
Make sure your receptionists are trained in basic (at least) customer service. Rolling your eyes at customer after one question, is not.
The result was the same (no help available) but how I was treated as a customer was very different.

Just sold my Mercedes GLE. I found the team, swift, professional & reliable. Took the hassle away from selling my vehicle in the time that suited my timeframe. Would strongly recommend.

I took my Mercedes Benz C to my local garage for its MOT and it failed on a corroded and seriously weakened sub-frame.
I was made aware that the make and model of my car should have been recalled, as it's an ongoing fault in them.
I had received no recall letter or been sent any information on this major safety issue.

When I contacted Mercedes in Bristol, they told me they might not fix it for free, even though it was a Mercedes fault.
I got to Mercedes and left my car to be checked, I was told that head office would have to state whether they would fix the fault for free. While there I asked a service assistant why I wasn’t made aware of this fault, to which I was told that they don’t tell everyone as people would then break their own sub-frame just to get new one!!! (Even though the frame corrodes from the inside out , so not sure how this is possible!)
I was in complete shock as I have been driving my children around in a car that was unsafe and wasn’t made aware of this major safety fault because of that !
It was booked in for 11.30 and by 5pm I still hadn’t heard anything.
I had to ring them, which I was then told they would fix it but could be up to 6 weeks for the part, but would ring me on Monday to let me know.
Yet again no phone call!
Had to chase it up again, thankfully not 6 weeks, but shocked at the treatment and lack of understanding and empathy of a situation that could have been much worse.

Shocking customer service. I have written a complaint to head office and have had one email back in over a week saying they will look into, but yet again no further contact.

Took my car in for service (stoke), when they had finished, I went to start my car, and I noticed the engine management light on (it wasn't there when I arrived (although I knew there was an intermittent fault that appears then goes).

I went and told them about it, and they said they'll take a look. A guy came back out, and tried to imply that it WAS already there when I dropped the car off due to the fault log being the same when it appeared, but this could still mean they triggered the fault that I knew was there previously.

But that itself wasn't the issue, my issue is that they cleared the fault, when I asked what the fault was, I was told I needed to pay £200+ for them to diagnose it?? Surely they already saw the fault on the OBD metre in order to reset it? But they still wanted me to pay for them to diagnose it.
I thought this was a clear money making scam.
I'm already paying a monthly service and MOT subscription and they still tried to take more money for something they already knew about. Terrible service

Mercedes-Benz of Cambridge is the worse I have seen anywhere. I have been driving S Class Mercedes Benz cars since 1990 in 3 different countries and found the Cambridge service centre a bit like British Rail. They sent the car back dirty and with the engine management light on. They did not bother phoning me about the tyres but told me when I went to collect the car and told me I would need to wait a month to get a slot to have the tyres replaced. Would not you phone and say that the engine managment light is on and run a test to find out why when you know the customer has an MOT due???

The only thing they seemed fixated with was that I allegedly needed 2 new tyres. I thought it was odd as the tyres had been changed just 2000 miles before. When I went to the local tyre shop, (to avoid a one month wait to get tyres via Cambridge Mercedes) I was told there was absolutely nothing wrong with the tyres.

Cambridge Mercedes also did not have the pollution testing equipment to carry out an MOT and phoned me at 7pm the night before to tell me that they would not be carrying out any MOT. After Cambridge Mercedes did a service (the A service) on the car, and forced me to find some other place to get the MOT done (the car only has 25000 miles on it), I was told by the independent MOT mechanic Cambridge Mercedes had missed a small fuel leak from a faulty pipe and that the door hinges had not been serviced on the car.

Long waits, really bad service, and no space to park your car safely. I was trapped for 20 minutes when I went to collect my car because the service people brought my car around to the front and parked it in a tiny space where it was soon blocked in by other cars, which it took them 20 minutes to move. Some centres walk you to your car, if you have an S Class or Maybach.

Another downside is that at the Mercedes Centres elsewhere they come and collect your car and drop it off to your house, if you are on the service plan--but Cambridge Mercedes just say they are short staffed. No cold drinks and cheap coffee.

Absolutely a joke of a place given that people are paying between 100k and 200k for an S Class. The Sydney and California Mercedes Centres are vastly superior. If one has been to a really good service centre, they see the difference in one that is really badly run.

Mercedes-Benz of Cambridge needs a full audit from Mercedes head office, it is relying on a monopoly and people not wanting to drive miles to find a decent Mercedes service centre. That it takes 30 minutes to collect a car is also a joke. The place is a complete shambles with rude and rough looking staff.

I will drive to another city from now on even if it is a 2 hour drive, there is no way I will ever take the car back to the Cambridge centre.

I am 85 years old so difficult to take my car for service to Colindale. Sally kindly arranged for my car to be picked up and brought back. Service and all checks were done very well. Thanks to all concerned.

I bought a 2012 Mercedes C class when it was 3 years old and it had 40k miles on the clock. It is awesome. It’s now got 158k on the clock and it’s still going strong. I keep thinking should I swap to a newer car… but why? Mercedes Stockton are expensive but helpful, so I use a local car mechanic for repairs. We have been so impressed we own 3 Mercedes in our family now, all bought used…

Mercedes Benz of Temple Fortune Service is TERRIBLE
I want to add about the service Mercedes Benz of Temple Fortune (London) . In 3 years I did twice service with them and once at Chelsea. Disappointing when there was a problem with the wheel sensor last year. After going to the dealer with problems I paid more than £800. Two months later, the same problem persisted. I tried to note them, but they were silent. The problem go away, then reappear. Finally in the spring, I applied to Temple Fortune to fix my car, which the previous problem had not done. This time they did nothing, but I had to pay £222 for the investigation. In the end, I found a reliable private garage and the problem was solved. I paid £7 for the wheel sensor and £20 for the works. A total of £27. Now It's been 3 months and no problem. For example MB of Temple Fortune this problem not solved and cost over £1200. By the way. I did the car maintenance service that I used before at the MB dealer. Service cost £300 including all filters and labour. MB already asked for £1000 for the same service!
I should also add that when changing all the filters, the mechanic of the private garage showed what the old filters looked like, which were supposedly changed a year ago.. They only changed oil filters and oil in those 3 years. The fuel and air filters have not been changed since the beginning of the car registration.
Money for nothing.
Do not trust auto centers.
NEVER