Merco Avaliações 

33
O TrustScore é 4.5 de um total de 5

4,3

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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

Too much emphasis on the client. Strong feeling employees are just incidental with the emphasis on keeping the contract. Also a bargain basement approach with cheapest cleaning products always late... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Merco services don't just clean, they care too. I've watched Raul on various occasions and I must say, this company recruit caring staff and train them well. Before leaving the property, he twice aske... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

We've been using Merco as our office cleaners now for around 3 years. During this time our office cleanliness has remained at a consistently high level. We are always kept up to date with anything whi... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

We’ve worked with Merco for a few years now and I can relax in the knowledge that our cleaning needs at M60 Office Park will be dealt with to a high standard. The team at Merco are responsive and if t... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Serviço de Limpeza Comercial
  2. Serviço de Limpeza de Carpetes
  3. Serviço de Limpeza
  4. Prestação de Serviços de Limpeza
  5. Serviço de limpeza de janelas

Escrito pela empresa

Merco is a professional commercial cleaning and facilities management company delivering reliable, high quality services across the North West. Since 2008, we have supported businesses, schools, offices, communal residential buildings and commercial facilities with tailored cleaning and support solutions designed around reliability, communication and compliance. We understand that cleaning is about more than appearance. A clean and well maintained environment helps businesses operate smoothly, supports staff wellbeing and creates a positive experience for employees, visitors and customers. Our team works closely with every client to provide a proactive, responsive and dependable service they can trust. At Merco, we pride ourselves on strong operational management, regular quality auditing and clear communication. Our management team stays actively involved in day to day operations to ensure consistently high standards across every site we manage. We are proud to hold recognised industry accreditations including ISO 9001, ISO 14001, ISO 45001 and SafeContractor approval, demonstrating our commitment to quality, environmental responsibility, health and safety, and continuous improvement. What makes us different is our hands on approach and commitment to service reliability. We are proud to offer a 100% reliability and satisfaction guarantee, giving our clients confidence that their site is in safe hands. Whether supporting a single office or managing multiple facilities across the region, Merco focuses on delivering professional service, trusted partnerships and long term results.


Informações de contato

4,3

Excelente

O TrustScore é 4.5 de um total de 5

33 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,3

Todas as avaliações

(33)

2 avaliações nos últimos 12 meses

Escreva uma avaliação
As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Fantastic service

Fantastic service

15 de janeiro de 2026
Avaliação não solicitada
logotipo da Merco

Resposta da Merco

Thank you so much for your kind feedback. We’re really pleased to hear you had a great experience and appreciate you taking the time to leave a review!

Avaliado com 5 de um total de 5 estrelas

I’ve had a really positive experience…

I’ve had a really positive experience working with this facilities management company. Communication is clear, standards are consistently high, and the team are reliable, professional and proactive. It’s obvious they care about doing things properly and supporting both clients and staff. I’d happily recommend them.

12 de dezembro de 2025
Avaliação não solicitada
logotipo da Merco

Resposta da Merco

Thank you for such a thoughtful review. We’re really pleased to hear you’ve had a positive experience and that our communication, standards and approach have stood out to you. Supporting both our clients and our team is extremely important to us, so your feedback truly means a lot!

Avaliado com 1 de um total de 5 estrelas

Disgusting .

Disgusting .. supervisors and management are bullies , treating staff as a piece of s….t !!! On our journey of reporting the company and taking them to the court asap
Worst company ever

15 de maio de 2025
Avaliação não solicitada
logotipo da Merco

Resposta da Merco

We're very sorry to hear that you feel this way. At Merco, we take all feedback seriously, and we are committed to ensuring a respectful and supportive working environment for all team members.

We do not tolerate bullying or any form of mistreatment in the workplace, and these claims are deeply concerning. If you are a current or former employee, we encourage you to contact us directly so we can better understand your experience and investigate the matter thoroughly.

We are always striving to improve, and your feedback—while difficult to read—is important to us.

Avaliado com 5 de um total de 5 estrelas

Bargainmax.co.uk

We have been extremely satisfied with the services the Merco team have provided us at our Ellesmere Port Warehouse and offices over the last 2.5 years.
Easy to deal with, very well priced and their cleaning jobs have always been immaculate.
We would highly recommend.

23 de março de 2025
Avaliação não solicitada
logotipo da Merco

Resposta da Merco

Aw thanks! :)

Avaliado com 5 de um total de 5 estrelas

5 stars all round!

Great communication and customer service. The quality of their work is always of the highest standard and they are very reliable.

27 de fevereiro de 2025
Avaliação não solicitada
logotipo da Merco

Resposta da Merco

Thank you so much for the lovely Review.

Avaliado com 5 de um total de 5 estrelas

Quick, Helpful and High Standard

Merco are very quick to quote and get the works required completed. The work they complete is always to a high standard and we will definitely use them again in the future.

10 de fevereiro de 2025
Avaliação não solicitada
logotipo da Merco

Resposta da Merco

Thank you so much!

Avaliado com 5 de um total de 5 estrelas

Merco 5 stars

Merco always turn up, do a great job and have a great bunch of staff that are always lovely to have around

3 de fevereiro de 2025
Avaliação não solicitada
logotipo da Merco

Resposta da Merco

Thank you so much for the feedback.

Avaliado com 5 de um total de 5 estrelas

Merco

We’ve worked with Merco for a few years now and I can relax in the knowledge that our cleaning needs at M60 Office Park will be dealt with to a high standard. The team at Merco are responsive and if there are ever any issues, they get dealt with immediately. We can highly recommend Merco for your cleaning requirements.

17 de outubro de 2024
Avaliação não solicitada
logotipo da Merco

Resposta da Merco

Thank you so much for the feedback.

Avaliado com 5 de um total de 5 estrelas

World Class 5 Star

I can only speak incredibly highly of Merco, the staff here are amazing with a ‘nothing is too much trouble attitude’ led imperiously by Neil Fagleman. We have used Merco several times and, even if there are issues, they are always dealt with the minimum of fuss… keep up the good work …!

10 de outubro de 2024
Avaliação não solicitada
logotipo da Merco

Resposta da Merco

Thank you so much for the lovely feedabck.

Avaliado com 5 de um total de 5 estrelas

Amazing cleaners

They were amazing, responsive and accomodating! Cleaners are all polite and efficient.

2 de outubro de 2024
Avaliação não solicitada
logotipo da Merco

Resposta da Merco

Thank you so much!

Avaliado com 1 de um total de 5 estrelas

Client focused (Vulgar)

Too much emphasis on the client. Strong feeling employees are just incidental with the emphasis on keeping the contract. Also a bargain basement approach with cheapest cleaning products always late arriving made up on the hoof.
Wages regularly wrong? Also just above minimum wage so rubbish wages. Also some of the reviews here are family members which means they are not real
Small company with big ambitions.

11 de abril de 2024
Avaliação não solicitada
logotipo da Merco

Resposta da Merco

We’re sorry to hear that you feel this way and appreciate you taking the time to share your feedback. We are continuously working to improve the quality of our service, and your comments help us to do so.
Please rest assured that we are committed to fair treatment of all employees and are taking steps to address any concerns raised, including reviewing wage issues. Our ambition is to grow while maintaining high standards, both for our clients and our team.
Thank you again for your feedback.

Avaliado com 5 de um total de 5 estrelas

Fantastic Company

They have started to clean our buildings and have been fantastic. Our residents are extremely happy with the state of the cleaning

20 de outubro de 2022
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Perfect for landlords

As a Commerical landlord I’m always looking for outsource services to take the stress off my head.
Merco does just that and I couldn’t be happier.

12 de setembro de 2022
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

I have worked for merco since 2020 an…

I have worked for merco since 2020 an what a experience and amzing family they are working with so supportive and caring about their services and colleagues, helped me to get to the point of seeing potential in me an growing my career to were i have been open to all new opportunities in a wide range career would recommend anyone willing to work in this industry grab the opportunity to work with them definitely

6 de setembro de 2022
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Absolutely Fantastic job

Kelly and Neil after school ended at the end of the school year we had the opportunity to do some refurbishment to our primary school admin areas and staff rooms

With the obvious end of school clear out and new year cleaning the Merco staff had more then enough to do to get the school ready for the new year which is why we were on the phone to Kelly and Neil when we knew we were doing the refurbishment to ask for more cleaning help to which they said don't worry we have you covered which was 100 percent correct

They first started cleaning the upstairs classrooms,corridors and toilets which were cleaned amazingly until the dust from the builders started going through to which the had to go over all over again which delayed the job by a week

But credit where credit is due the staff cleaned and cleaned again all with a smile the staff were absolutely fantastic and have all done all what we have thrown at them and more really appreciate everything thank you and please pass on to the staff

1 de setembro de 2022
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Absolutely No Good

Absolutely No Good! Wont be using ever again, it’s not the staff that’s the problem it’s the management by far no experience

31 de agosto de 2022
Avaliação não solicitada
logotipo da Merco

Resposta da Merco

Thank you for leaving your feedback with us. We sincerely apologise for any disappointment or inconvenience you experienced. Please reach out to our team so that we can gather more specific details. This will identify the areas in need of improvement and allow us to take appropriate measures to rectify the situation. We value your satisfaction and are eager to make things right.

Avaliado com 5 de um total de 5 estrelas

Great service with a smile

I have been using Merco for some time now, and I am very satisfied with the service we have received. The cleaners not only do a great job, but are also very polite, happy and considerate of our requirements. I have never had any issues and if I have ever contacted the office, the managers have always been very helpful and pleasant.

9 de agosto de 2022
Avaliação não solicitada

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