Mercylion Avaliações 

67
•
O TrustScore é 4.5 de um total de 5

4,3

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

It is easy to give 5 stars for a simple transaction that goes well. It is when problems occur that people give low ratings. In this case, my camera had failed and Mercylion worked with me to solve t... Ver mais

Avaliado com 5 de um total de 5 estrelas

The Mercilion G137 was a pleasant surprise: the whole installation took around 10 minutes, with most of the time spent reinstalling the protective cover. The GPS module hides neatly in the same compar... Ver mais

A empresa respondeu

Avaliado com 4 de um total de 5 estrelas

Installation was a bit more difficult that I thought it might be. You might need some needle nose pliers to get the back connection clipped in. Hard to see back in there. Still trying to figure out t... Ver mais

Avaliado com 5 de um total de 5 estrelas

So far, so good! Excellent customer service from the Mercylion team. They communicate well and have assisted me promptly with getting the right dashcam for my Audi, which is now on its way. I read all... Ver mais

Detalhes da empresa

  1. Loja de Autopeças

Escrito pela empresa

Brand Story Origination Interest is the best enlightenment teacher. Murison, the founder of Mercylion, was born in 1978 in an ordinary working family. He had access to a variety of electronic products since childhood due to his family running into an auto repair business. And his childhood toys were auto parts. This made Murison interested in in-car electronics. In 1996, Murison successfully entered the college to study electronic science and technology. Motivation Love is the driving force of lifelong strive. In 2000, Murison graduated from college and joined HBC Company, which is engaged in the research, development and production of automobile reversing radar, as an engineering assistant. In HBC, Murison acquired a great deal of knowledge about automotive electronics and had a wide understanding of this industry. Murison's love for automotive electronics keeps him fighting for it, and his achievements in HBC have not stopped him there. Murison wanted to create his own company and develop high-quality products that can bring a good experience to car owners. In 2006, with the support of his family, Murison left HBC and set up his own company. During the start-up period, Murison invited his college classmates and high school alumni to conduct research and innovation in the field of automotive electronics. On the basis of the original reversing radar products, Murison developed a new generation, radar with camera. It can be understood as a reversing radar system that can realize image and video functions. This has laid a solid foundation for Murison's future brand road. Brand road In 2011, Murison led his technical partners officially entered the field of dash cameras. In the same year, he developed the first real dash camera and began to accept customer OEM production services. With the company's business gradually on the right track, Murison launched the new dash camera brand Mercylion. With considerable experience, solid technology, and stable and honest operation, Mercylion entered the global vision in 2016. Quality wins Quality is crucial. Continuing to provide high-quality products and services to customers around the world is Mercylion's operating principle. The quality mentioned here covers all aspects of brand development, including product quality, delivery quality, service quality, sales quality, and operational quality. Adhering to the brand concept of "Exploring a Better Lifestyle", Mercylion is committed to sharing the best automobile electronics with the world.


Informações de contato

4,3

Excelente

O TrustScore é 4.5 de um total de 5

67 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 80% das avaliações negativas

Normalmente responde dentro de 1 semana

Como esta empresa usa o Trustpilot

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4,3

Todas as avaliações

(67)

37 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

My mercylion dash cam works great

My mercylion dash cam works great
I installed it in my 2023 mazda cx5 and you can't even notice it very well hidden and from out side of car with
Factory tint windows can't even see the camera lens. Has good pictures
Highly recommend it

29 de agosto de 2025
Avaliado com 5 de um total de 5 estrelas

Dash cam for a Honda

I got a dash cam for a Honda and it came with the perfect mold under the rear view mirror. About 8 months into it something went wrong with the camera and would keep rebooting. I reached out to Mercylion and they were so helpful and after troubleshooting, they realized that the camera was faulty and they sent me a new camera. They really helped me out with the issue.

25 de setembro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Excellent Customer service and advice

So far, so good! Excellent customer service from the Mercylion team. They communicate well and have assisted me promptly with getting the right dashcam for my Audi, which is now on its way. I read all the excellent reviews on Trustpilot, except the 1 who clearly didn't read what EVERYONE else has said about Mercylion's products and service. The only 1 star review on the site...strange that! If Mercylion do what the review unfairly accuses them of, then I expect EVERYONE else who purchases from them would provide a 1 star review too, but no other.

7 de setembro de 2025
Avaliação não solicitada
Avaliado com 4 de um total de 5 estrelas

Great customer service

I first considered purchasing a device from Mercylion in December 2024. I reached out with questions about the brand as it was new to me and I got a great response. I ended up making the purchase in Jan 2025 over CNY. I bought a full camera and display set for my motorbike.

It came as expected, exactly as shown on their site. I had to make a minor cabling adjustment to be able to install it on my bike and we were ready to go! The device worked well for a few weeks and then one component started malfunctioning and I reached out for support. I was met with a friendly approach and they offered to send a replacement straight away. The replacement component similarly lasted a few weeks and then malfunctioned. I reached out again and was met again with a friendly response and we agreed the device may have some defect. They took the device off their website so others couldn’t buy and send me a different model to try (again free). This one is working much better no issues!

Overall top notch company, minus 1 star for some hassle but I would recommend

28 de agosto de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Dashcam VW Sharan 2 7N

Mercylion has seemed very professional to me. They answered all my questions quickly and professionally. The dashcam arrived within a week, very well packaged and with everything needed for installation (it even includes some extra parts just in case). The camera works very well and fits perfectly in my Volkswagen Sharan 2 7N. I definitely recommend it.

14 de agosto de 2025
Avaliado com 1 de um total de 5 estrelas

Bait and switch tactics are a normal day for these guys.

Purchased a GPS unit directly from Mercylion and i got something else entirely completely different from the pictures in their site. Typical bait and switch

6 de agosto de 2025
logotipo da Mercylion

Resposta da Mercylion

Dear Customer,
We sincerely apologize for any dissatisfaction caused during your recent shopping experience—we truly value your trust and regret that things did not go as smoothly as expected.

To provide additional clarity, our external GPS receiver’s product page (linked here: https://mercylion.com/collections/accessories/products/external-gps-receiver) already clearly states that the external GPS receiver is only compatible with all the Mercylion WIFI hidden integrated dash cam.
The external GPS receiver cannot be purchased separately, it needs to be purchased with the hidden wifi OEM look dash cam together.

When we initially received your order, we repeatedly confirmed with you that purchasing a separate GPS might be incompatible and prevent installation. You stated that you purchased a used Mercylion dashcam from eBay and confirmed that you only needed the GPS, leaving installation options up to you.
So, we shipped it to you.

After you received the item, you contacted us to note that the GPS receiver differed from what you expected. We immediately clarified that our GPS receivers are typically sold with our dash cams as a set; for customers who purchase the GPS receiver separately (like yourself), we include a 3-pin cable. We also provided you with detailed wiring instructions, explaining that the installation only requires connecting wires of the same color.

When you further indicated that the 3-pin plug was not suitable for your dash cam, we promptly offered to resend a direct-plug GPS receiver to you free of charge. To date, we have not received a response from you regarding this offer, and we remain ready to fulfill this reshipment as soon as we get your confirmation.

Please rest assured that we have been and will continue to act in good faith to resolve any issues with your order. We hope you can understand our efforts to provide thorough after-sales service, and we look forward to hearing from you soon to move forward.
Wishing you a pleasant day.

Avaliado com 5 de um total de 5 estrelas

Excellent customer service

The dash camera is amazing great quality and performance. I did run into a small issue, but the support team responded quickly and sorted it out without any hassle. Really impressed with their customer service. Highly recommend!

7 de julho de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Outstanding Help and Communication Throughout Installation

Mercylion provided exceptional customer service throughout my camera installation process. Despite having to contact them multiple times to resolve various issues, their communication was always outstanding and they treated me with great kindness and professionalism. Thanks to their support, we were able to successfully get the camera up and running. Highly recommended!

24 de abril de 2025
Avaliado com 5 de um total de 5 estrelas

I bought an OEM dashcam for my Golf 7…

I bought an OEM dashcam for my Golf 7 and I'm very happy with it.

- The image quality is good—number plates are clearly visible.
- It fit perfectly, and the plastic casing looks great.
- I haven’t had any issues in the past month.
- Their support is excellent. I accidentally broke the casing the first time, and they sent me a replacement for free without any hassle.

Overall, it's a solid product with great performance and outstanding customer service.

16 de junho de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Mercylion installation on Audi Avant

The Mercylion dash cam is just wonderful. The package presentation was above average and included everything from the installation manual, plastic removal trim tool, sd memory card and usb memory stick. Installing was not easy, but not extremely hard. If you take your time and practice your patience, putting in the Mercylion was pretty straight forward. (There's also some videos that can be seen online.) Fit and finish is topnotch, with no wires or equipment hanging from the windshield. Auto activation of the Mercylion dashcam is excellent whenever the vehicle is started or sudden movements while parked. View on personal cellphone is pretty good and I couldn't be happier with the overall product and performance. Thank you, MC

12 de abril de 2025

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