Pure Chaos
I bought a rug on 23 May and received a tracking number from DPD on 25 May. Then, when the tracking status wasn't updated, I called them on 7 June and was told that it was unfortunately sold out, miraculously, although it was still available on the website. I agreed to wait another four to five weeks until the shipment from India had arrived. I was told that, after customs clearance, it would be shipped to me in the first week of July.
Then they told me it would be shipped on Tuesday or Wednesday, the 14th or 15th of July. Another couple of days I checked in again and they told me that DHL would have lost the parcel and offered me to wait until September because miraculously it’s already sold out again. Now, they are hesitating to send me my money back. They were super nice on the telephone, but absolutely chaotic. Not like a real company at all.








