MERKUR SLOTS Avaliações 307

Burton on Trent branch.. what a a terribly dishonest and disorganised place, the staff are rude, especially the over weight ginger girl in the office who never comes out just leaves other staff to do all the work, the toilets are a disgrace very disgusting needs cleaning and a revamp desperately!.. when it comes to promotions they’re terrible at organising anything dumb games to get a cash match which you might not even get one, but I can go up to admiral (which is so much better) and get one without question! Staff are so rude and disinterested anything you ask essentially the girl with all the metal in her face she just plays on her phone all shift, what’s so interesting that can’t wait until she on a break? Thinks there’s maybe 2 staff members are actually good at their jobs short guy and a big guy those 2 are always up for a laugh but not seen the big guy for a while, don’t get me started on the night staff someone called Ethan he’s always sat down not interested in any of the customers another one that’s always on his phone, gives me attitude when ever I asked for a drink, plus I’ve noticed their machines seem to be rigged, I understand that it’s called gambling and you can’t win all the time, but the wins are few and far between! I spent £200 which went faster than I could make it not one bonus! I literally won £1.60 when inquired with the staff all I got was “what do you want me to do about it? I didn’t create the machine!” This has happened on more than one occasion! The drinks and snacks are subpar at best, some times they have sandwiches with no information on what’s in them at all I could be allergic to some of the ingredients and they couldn’t provide me with a list of ingredients which is a basic right to anything that has been made, I found out the last lot was made in someone’s kitchen! Do they possess a hygiene certificate? Was their kitchen cleaned to a catering standard? I highly doubt that! So if you want to risk food poisoning go a head! I seriously don’t recommend this place at all, go to admiral the staff are so much nicer and the place is clean.

Slots are rigged! Have reported them to GC. Avoid their casinos. Disgusting scammers!

These places are getting less customers always appear quite same with machines at bookies

Merkur scam , the regulations know they are scam , "employment" "tax" only so merkur bought the regulations & government & high street councils users employment as there scam defence also the camera face recognised technology they us to scam there costomers its a real threat to society for vulnerable people , i know i lossed alot here they need to be stopped

This company just wants your money. There latest promotion. " Come in and play then listen for the klaxon for your chance to win up to £10 pound cash match ". By then I had lost a significant amount of money so there promo was just to get you to gamble more. They supposed to offer you refreshments. I was offered none, the lady just continued playing on her phone and talking to the other member of staff. When the Klaxon did go off what a pathetic effort the staff made, Favourites first. Those are the mugs who keep these in a job with there pension money or benefit money.

If you like being rip off this place is worth the time seeing your money disappear

Don't ever expect to win 99% loss pay out

You may have a 1% chance of winning

Utter scam of a place ! I tried these crooks for 3 months as an alternative to the bookies as I like playing slots however at any of their land shops it’s criminally bad ! You lose £100 quicker than the staff can make a coffee! If by some miracle you get a bonus you might get back 20% of what’s its cost to get at best!

This review is over multiple sessions and it’s the same every time absolutely zero RPT . I really hope the new taxes from the budget forces these places to shut it’s not gambling it’s just pure theft simple as that !

People stay out of these arcades, the machines are fixed and don't pay out. I was playing the 500-1 roulette and didn't win anything. I put £700 in and it didn't pay anything out. The key bet was at 100 +. They are scamming people. Stay out. I will be taking this further. gaming commission will be informed as I want these investigated. They are robbing people.

Staff members attitude. Me and my friends used to be regular usually we’d visit on a night time,

The staff at merkur in the burton branch at night time are usually really good some we could even have a good chat and a bit of a laugh and joke with,

On this occasion we was met with such attitude from a staff member who calls himself JC, the usual lady was having a break I believe, and we was met with attitude from this JC who demanded ID from my friends,

Unfortunately they didn’t have ID with them and was demanded to leave the venue, and it wasn’t in a polite was it was more of a commanding way like they was naughty children,

I’d decided to stay and play a few games, wasn’t offered a drink or snacks he just kept looking at me like I was doing something wrong, I tried to ignore him and carried on playing.

During play I need to use the rest room, upon leaving the rest room I saw this JC was hanging around the door like he was listening to me go to the toilet and looked at me as if I was on drugs or something. I felt unwelcome and like I was a burden to him being there like I’d disturbed him from doing nothing. Wouldn’t normally see him as I believe he’s always in the office like he thinks he’s a manager. Certainly walks about with a self importance attitude.

If this is the kind of thing to expect from staff then I will not be returning in future.
Which is a shame because other staff are all decent people, I feel sorry for any staff members that have to work with this JC (which I heard someone call him ALEX)

Avoid !!! Avoid ll Avoid!! If you've a 1 Milion ££ this shop it will take it all, I've been few times in there God help everyone goes in there .

What do i do if someone haf stolen money from the machine i was aying. Man got caught on the camera amd printed the ticket and cash out. Does anyone know hkw to go about it? Does merkur supposes to give some back? Its on their syster that its been printed out amd man ran away with the cash.

Save your time and money, these places don't care about your wellbeing or addiction can tell you from experience the staff don't care how much money you lose they fail to identify problem gamblers or interact with you, its down to the customer to tell staff they've got a problem and then have to self exclude spent several hours on the machines playing 2 machines at once, and not 1 staff member intervened,

Gambling commission have been made aware of the poor code of conduct

I believe their machines are rigged got feature on£2 a go 4 times and it gave me 0.00 each time got it again 5th time £2 6th time £7 played elsewhere never done that one way of getting your fine money back frigging conmen Then after a fair amount going in they said they were shutting for a HR and everyone had to leave Southend skankers

💥 WARNING💥 ⚠ THIS ARCADE IS STEALING OFF PEOPLE THERE MACHINES ARE RIGGED NOONE WINS ON THEM ITS APPALLING HOW THEY ARE GETTJNG AWAY WITH THIS ... PLEASE DONT LOOSE YOUR MONEY LIKE THE OTHER PEOPLE HAVE ITS VERY UNFAIR WHAT THEY ARE DOING HUDDERSFIELD ONE IS DOING THE SAME BE AWARE PLEASE .. I VISITED THE ONE IN HUDDERSFIELD AND HALIFAX AND LOST THOUSANDS OF POUNDS AND SO DID OTHER PEOPLE WHILE I WAS IN THERE EVERYONE COMPLAINING

Today I was in welling branch as usual playing but I’m never going back again because the staff name raaj ( Indian lady) very rude to me , no wonder venue is quiet. I’m a regular there , but no more .. don’t wanna see that rude face specially when I’m gambling.its a gambling venue where staff stands literally next to you as if you are robbing the venue .please imagine losing £700 and still had to face her literally standing back of like a bouncer !!!

Merkur Slots. Banbury branch, has a no matching money voucher. Use to be £5 or £10. This was at the order of site manager. The Reading branch is very bubbly and helpful. Shame the Banbury branch has lost many customers and that is a fact. The venue needs new management and understanding staff. 😃🍹

Visited Merkur Slots in Deptford recently and was shocked at the state of the roulette machines. Out of the four machines available:
1. The first had a broken top screen and was unusable.
2. The second wouldn’t even turn on.
3. The third took £350 from me without a single payout – not even a minor return.
4. The fourth wouldn’t allow me to deposit money at all.

To make matters worse, the cash machine inside the venue wasn’t working and wasn’t allowing anyone to withdraw money. It felt suspicious – like a deliberate tactic to keep players stuck without cash access while faulty machines continue to take in money and give nothing back.

Think about it – how often does your TV, PlayStation, or computer suddenly stop working completely? These constant “faults” on every single roulette machine at the same time feel far from accidental.

Honestly, it’s hard not to feel like these venues are designed to exploit customers and manipulate machines in their favour. I would warn anyone thinking of playing here – save your money and stay well clear. These places aren’t entertainment – they’re traps.

Customer service is exceptional. Safer gambling is promoted, easily accessible and readily available. Cannot fault the company.

I have never seen a shop run so poorly. I went back to this shop after not going for almost a year. It has changed owners but that didn't improve the level of service.

There are always technical issues with the machines like ticket won't print, or the machine boots you out on a bonus，or the cash machine is broke and customers are asked to come back the next day to collect their winnings.

Even the ATM machine that used to be there has issues, it would deduct your bank balance without dispensing cash. I ended up have to resolve the issue at the bank.

The shop now has a security guard, whereas they did not before. One of the guards there would hassle you for a tip when he sees a bonus and thinks you've won. Very unprofessional and feels like extortion.

I go to other gaming shops and occasionally tip the staff when I win without them pestering. It's solely my decision.

Hello Eve I would like to express the gratitude about one member of the stuff Karina
For me was the first time and when I entered I had a warm welcome from her, she made my day different and comfortable, while she explained how to work with the slot machine I a was able to make it done I had a different time drink, sweet all with her beautiful smile 😊 I win a little bit and spend time with a gorgeous old lady. I definitely back.
Thanks you