Metraliving Avaliações 

Very disappointing experience with Metra Living.

We have experienced repeated annual rent increases, yet the standard of property management has failed to improve.

The management of communal rubbish and waste disposal has been particularly poor, with problems persisting for years despite repeated complaints and no satisfactory long-term solution.

As tenants, we expect basic standards of property management, especially when rents continue to increase.

Based on our experience, I would strongly advise prospective tenants to think twice before renting a property managed by Metra Living

Extremely disappointing property management and a complete disregard for residents’ concerns

Living at Colindale Gardens, managed by Metra Living, has been an increasingly frustrating experience. Despite numerous complaints from residents, serious building maintenance issues and potential health and safety concerns continue to be ignored, with little evidence of meaningful action being taken.

The issues are ongoing and have a significant impact on residents’ quality of life:

- Broken building entrance door: The main entrance door is constantly broken, compromising building security and leaving residents vulnerable to unauthorised access. Parcels and bicycles are stolen on a regular, almost daily basis, yet this issue remains unresolved.
- Pest problems: There are ongoing pest issues on the ground floor and in the rubbish room, raising serious concerns about hygiene and the living environment.
- Poor cleanliness: The cleanliness of the communal areas is appalling and falls well below the standard residents should reasonably expect.
- Windows left uncleaned: Our windows have not been cleaned for almost three years, which is simply unacceptable for a professionally managed residential development.

What makes this situation even more frustrating is that, despite the repeated complaints and the failure to address these longstanding problems, our rent continues to increase steeply every year.

Residents are being asked to pay more and more while basic maintenance, cleanliness, security and property management standards continue to fall short. It is unacceptable to expect residents to tolerate these conditions while receiving little meaningful response to their concerns.

Metra Living needs to stop ignoring residents’ complaints and start taking responsibility for the buildings it manages. We expect prompt action, proper maintenance, improved cleanliness, effective pest control and, above all, a safe and secure living environment.

Doesn't comply with their repair obligations.
Constantly lie to residents.
When they fix anything, it takes years to happen.
Massive rent spikes despite consist lowering of quality and diminishing services.

We lived at Swanton Court for three years and overall had a good experience. Siobhan was always helpful and easy to contact whenever we had questions or needed assistance, which we really appreciated.

There were some issues during our time there, including with the lift, but the location was very convenient for us, with the gym, supermarket, and yoga class all nearby.

We’ve now bought our own home and are moving on to the next chapter. Thank you to Siobhan for her help and support during our time at Swanton Court.

I have an ongoing ASB issue involving loud music and heavy bass from a neighbouring flat which Metra Living has failed to resolve.

I raised a formal Stage 1 complaint about how the issue was handled and requested escalation to Stage 2 on 10 June. Despite repeated follow-ups, I am still waiting for a substantive Stage 2 response.

The communication from management has been particularly poor. I have repeatedly chased for a response and was even sent the Stage 2 decision relating to a previous complaint, rather than the complaint I had actually escalated.

Meanwhile, the ASB continues. Most recently, the music was so loud that I could not hear my television and had to leave my flat, and I reported the incident to Ealing Council.

Very disappointing handling of an ongoing issue and a formal complaint that has now been outstanding for months.

My actual living experience with Metra Living was decent overall, but their property management and customer care when certain issues arise are severely lacking.
They contract out parking enforcement to a third-party operator with an appalling reputation for targeting legitimate residents in their own assigned spaces. During my tenancy, I was forced to pay parking penalties twice in my own allocated bay. First because a permit wasn't provided to me at move-in, and later when my valid permit slipped slightly out of view on the dashboard while cleaning.
Despite being a good tenant who paid rent for that space, management offered zero support or common-sense intervention. They simply hid behind the contractor’s rigid terms, leaving me out of pocket for parking at my own home.
It’s a shame, because while the property itself was fine, seeing a letting company enable predatory contractors over supporting their residents completely ruined the experience.

good service

Had a viewing, for three apartments. We turn up, call the agent, the call doesn't go through after which we wait for 20 minutes without managing to reach the agent nor the agency. Was trying to connect to them for 40 minutes, nothing. Terrible service.

I would be very cautious about renting with Metra Living.

I chose them originally because they were part of L&Q and I thought renting through a major housing association would mean a more responsible and reliable landlord than a typical private rental company. That has not been my experience.

I currently pay £1,575 a month for a one-bedroom flat in Tottenham and have now been told my rent will increase to £1,984 from 1 October. That is a 26% increase, an extra £409 every month and £4,908 a year.

The rent increase is bad enough, but it comes on top of a number of serious problems during my tenancy. My flat has reached almost 40°C in hot weather, there have been repeated package thefts and anti-social behaviour in the building, and I have had very concerning experiences around security.

On one occasion, a man claiming to be the landlord who had access to a key entered my flat while I was in the shower. On another, my mailbox key was left in a public corridor with my flat number attached to it, even though my mailbox contained private banking and medical correspondence.

Metra Living was recently sold by L&Q to Morgan Stanley Real Estate Investing and Ridgeback Group, and shortly afterwards I received this huge rent increase.

I would strongly advise anyone considering renting with Metra Living to think carefully before doing so. Ask exactly how rent reviews work, what sort of increases existing tenants have received, and what management and security standards are actually like in the building.

Based on my experience, I would not choose to rent with them again.

Reply to Metra Living:
Please beware of Metra Living’s response to this. The proposed rent for my one bed flat is more than a recently proposed rent for a two bed two bathroom property in the same block, and more that a larger one bed, again in the same building. I will let the reader draw conclusions about their internal market rent analysis and decision making.

Been living in thurston point area since 2015 - overall very good experience - from management to properties condition and all other related processes

We rented a flat 4 years and was amazing experience, specially Siobhan her efficient and attentive support and management was always amazing; always a prompt response and open to help.

I have resided within the same building for the past 3+ years, as with any properties there have been inconveniences here and there, but I can say that my building's property manager "Siobhan B" has been nothing but pleasant to correlate/work with as the primary first contact relating to any issues or concerns.

If cleanliness and estate management matter to you, think carefully before renting at St Andrews House, RM8 2GN.
There has been a norm where bins and the rubbish room are overflowing, and trash is everywhere around the entrance, corridor and lifts. On many occasions, the amount of waste has blocked access to the bin area.
The smell can be unbearable from a distance, particularly during summer now. This has been an ongoing problem during my time here and has had a negative impact on the overall living environment.

St Andrews House, RM8 2GN has a chronic waste problem. Overflowing bins, rubbish dumped everywhere, foul smells, and flies have become normal every day. Management appears to be effective only at responding to complaints rather than preventing issues in the first place. What should be a residential development increasingly feels like it is being managed from one rubbish crisis to the next.
Avoid living or renting here.

My experience with the maintenance team, and property manager for my flat with L&Q (which then became Metra Living for private renters) was positive. I really appreciated the responsive and helpful approach of my property manager, Siobhan Brennan, and she was always friendly and easy to reach for any questions or concerns. Overall, I am very pleased by the staff, they were always fair and quickly resolved maintenance issues in my flat, and were fair and reasonable with renewing the tenancy every year. Though I ended my tenancy recently to move to a new place, they made the process very smooth with the end of tenancy and did not cause any hassle.

I'd like to say a huge thank you to Jourdan Darnley for all of his help over the past few months.

He has been incredibly patient, helpful and understanding, particularly when helping me resolve several parking issues. He always took the time to respond, kept me updated and went the extra mile to help get things sorted.

Great customer service can be hard to come by, and I really appreciated all of his support. Thank you again, Jourdan!

Absurdly rude and unhelpful staff.

At every stage from moving in- issues in the flat- to moving out- the staff have been as rude and unhelpful as possible. There have been multiple issues which have never been resolved including safety issues.
Our move in was repeatedly delayed and our move out was a logistical nightmare due to poor communication by Metra living.
Would not reccomend.

Mubin has been so helpful!!! He has made the entire flat hunting experience easier and I appreciate how communicative and accommodating he has been.

Thank you!

Gemma was excellent throughout the process. She arranged our viewing promptly, answered all of our questions thoroughly, and was always professional, responsive, and helpful. Her communication was clear and timely, which made the entire experience smooth and stress-free. We really appreciated her support and would highly recommend working with her.

Three weeks on since my last review, the leak is still active and has now spread to the point where Waltham Forest Council has instructed an environmental health officer to attend, as it poses a health risk. It is now over three months since I first reported it.

In its public reply to my previous review, Metra said it would keep me "fully up to date." That hasn't happened. I've had to chase Metra for every update, and my property manager, Dylan Pitter, has been consistently avoidant. I escalated by filing Stage 1 and Stage 2 complaints with L&Q, as Metra Living is L&Q's private rental arm. L&Q's own conclusion was that Metra had not shared with them what progress had been made, or when the leak would be resolved. To add to that, there are multiple properties in Rally Building affected by the same issue. Beware!

I'll gladly update this review the moment there is a genuine resolution. As it stands, the gap between what Metra says publicly and what residents actually experience could not be wider.