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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Great tile choose, we were looking for ages to get the right tile for our kitchen. The samples came through quickly, likewise did the order. My tiler had never heard of the Metro Tiles website but h... Ver mais

Avaliado com 2 de um total de 5 estrelas

The return policy is garbage, I asked to if I could swap out or get a refund on 7 of the 22 boxes I ordered as there was a miscommunication on the type of tiles we need and the process is so long...th... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Ordered Osaka white tiles on Sunday afternoon. Received confirmation immediately. On Monday Metro Tiles advised they were unable to obtain tiles in a reasonable timescale. Provided refund in less than... Ver mais

Avaliado com 5 de um total de 5 estrelas

Friendly and professional company providing excellent service and after sales support! Ordered some lovely tiles which arrived promptly. Mark then went the extra mile for us locating extra tiles we e... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Loja de azulejos

Escrito pela empresa

The Funky Place To Buy Tiles!! Family Run Business, Full Size Samples & Free Nationwide Delivery Over £399.


Informações de contato

4,6

Excelente

O TrustScore é 4.5 de um total de 5

299 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 2 semanas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Great tile choose

Great tile choose, we were looking for ages to get the right tile for our kitchen. The samples came through quickly, likewise did the order. My tiler had never heard of the Metro Tiles website but he does now and he was very impressed with them.

29 de janeiro de 2026
Avaliado com 5 de um total de 5 estrelas

Beautiful tiles

Samples arrived very quickly & safely wrapped. Loved all of the samples but have chosen one for our cloakroom. Will definitely use this company again. Thoroughly recommend!

2 de março de 2026
logotipo da Metro Tiles

Resposta de Metro Tiles

We can't wait to work with you, Thank you Karen !

Avaliado com 5 de um total de 5 estrelas

A company that cares about its customers

Metro Tiles can get the tiles you need more quickly than most and they really do provide an excellent service and really care about their customers. I have used them twice and would do so again.

3 de março de 2026
logotipo da Metro Tiles

Resposta de Metro Tiles

Hi Kate, it was a pleasure working with you - we can't wait to see the finished project !

Avaliado com 2 de um total de 5 estrelas

Only sent two of the four sample tiles…

Only sent two of the four sample tiles ordered.

5 de fevereiro de 2026
logotipo da Metro Tiles

Resposta de Metro Tiles

Hi Kim, please accept our apologies for this, we have contacted you to determine which samples went missing so that we could issue a refund or send replacements, please get back to us if possible :)

Avaliado com 2 de um total de 5 estrelas

The return policy is garbage

The return policy is garbage, I asked to if I could swap out or get a refund on 7 of the 22 boxes I ordered as there was a miscommunication on the type of tiles we need and the process is so long...the pallet service they recommended was complex and annoying...just sounds like a headache to get it all sorted...i'll much rather reluctantly spend the 200 extra to get the remaining tiles for my project to be completed and I doubt i'll ever be using them again

29 de janeiro de 2026
logotipo da Metro Tiles

Resposta de Metro Tiles

Hi Robert,

Thank you for your review.

Unfortunately, we’re unable to accept an exchange in this instance. As tile batches change regularly, we would not be able to resell a partial return due to potential shade variation between batches.

You are, of course, welcome to arrange a pallet service of your choice for the return — our recommended service is provided purely as a convenience.

If there’s anything further we can assist with, please don’t hesitate to get in touch.

Avaliado com 5 de um total de 5 estrelas

Excellent

great tiles good service good delivery thank you very much

2 de fevereiro de 2026
logotipo da Metro Tiles

Resposta de Metro Tiles

Thank You Tracey !

Avaliado com 5 de um total de 5 estrelas

Excellent Service

Fast delivery
Great customer services on Live Chat
Lost my order details and the the person dealing on chat was very helpful and found my details.
Excellent service
Highly recommend

6 de outubro de 2025
Avaliação não solicitada
logotipo da Metro Tiles

Resposta de Metro Tiles

Thank you Tammy !!

Avaliado com 5 de um total de 5 estrelas

Lovely range of tiles and speedy delivery of samples.

Lovely range of tiles and speedy sending of samples for review.
It’s a shame we have to pay for samples - other companies supply samples for free .
We have identified 2 tiles we liked and will be ordering them soon.

27 de setembro de 2025
logotipo da Metro Tiles

Resposta de Metro Tiles

Hi Sarah,

Thank you for your kind review, we are glad you like your samples !

Avaliado com 5 de um total de 5 estrelas

Fantastic service

Fantastic service, great communication, pleasure to deal with you

26 de agosto de 2025
logotipo da Metro Tiles

Resposta de Metro Tiles

Thank you for your review Andrew, pleasure working with you too !

Avaliado com 5 de um total de 5 estrelas

Great service

Quick delivery of samples. Easy to order online and kept informed of delivery dates and times. Great service, competitive prices and good to see a family business doing well.

7 de julho de 2025
logotipo da Metro Tiles

Resposta de Metro Tiles

Thank you for your review Jan, it means a lot !

Avaliado com 5 de um total de 5 estrelas

Excellent company

Excellent company. I love my samples !

11 de julho de 2025
Avaliação não solicitada
logotipo da Metro Tiles

Resposta de Metro Tiles

We're so pleased you love your new tiles Joe

Avaliado com 5 de um total de 5 estrelas

Great customer service, amazing range of tiles

Brilliant company, We ordered some sample tiles which had gone out of stock with another company.

They arrived quickly and well packaged.
On seeing they were exactly the same we put an order in for over 500.

Reece came back next day to advise they were unfortunately out of stock but were due in 3 weeks.

Very happy with the customer service from Reece.
He kept in touch and the tiles were despatched a bit earlier than planned.

They look amazing on our kitchen wall.

I'd highly recommend Metro Tiles to anyone.
We would gladly use again if / when needed.

30 de maio de 2025
Avaliação não solicitada
logotipo da Metro Tiles

Resposta de Metro Tiles

We truly appreciate your kind words and your support – thank you for the glowing review Nic !

Avaliado com 5 de um total de 5 estrelas

Great company

Would recommend this company to anyone wanting quality tiles at a reasonable price.
From start to finish the order was handled in a very professional manner. Reece was very helpful and knowledgeable about the tiles.

2 de junho de 2025
Avaliação não solicitada
logotipo da Metro Tiles

Resposta de Metro Tiles

So happy to hear the tiles exceeded your expectations! Thanks for your lovely feedback !

Avaliado com 5 de um total de 5 estrelas

Top quality service

Top quality service! The tiles were excellent and the customer service from Reece was even better! Would highly recommend!

15 de maio de 2025
Avaliação não solicitada
logotipo da Metro Tiles

Resposta de Metro Tiles

Thank you Tom !

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