Delighted with my Jen travel bag. I'd admired it for a while before biting the bullet and ordering one. It arrived quickly, beautifully packed and in a protective bag for storage when not in use. Alre... Ver mais
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Veja o que dizem as avaliações
Love this brand and I keep going back for more. Have just bought another item as a gift for a friend. Used their packing cubes for the first time this year for a holiday and they made such a differenc... Ver mais
I've ordered numerous times from Mia Tui, and have always found the service to be excellent. From placing my order to receiving my delivery takes no time at all. The quality of bags & range of colours... Ver mais
All my purchases from Mia Tui have been amazing. The quality and workmanship within each bag is first class. The delivery of items is very quick. If there is a problem, a quick call to head office a... Ver mais
Detalhes da empresa
Sobre Mia Tui Ltd
Escrito pela empresa
I founded Mia Tui back in 2010 when I was living in Vietnam and struggling to find a travel bag that ticked all the boxes. So, I took matters into my own hands and designed my own.
Since then we've grown and I'm thrilled to say I now have a fantastic team of like-minded people who share my passion for delivering amazing customer service and love of Mia Tui.
You might have even chatted with some of them on the phone or had them pack and send your new bag for you!
Come and meet the Mia Tui Team - We're a friendly bunch.
Charlotte x
Charlotte x
Emma S - Office Manager
Meet Emma, our fantastic Office Manager who keeps us all organised and on track.
Emma's favourite bag is the The Isobel Mia Tui bag, which she loves to take out for shopping or a night out.
Emma has an artistic side that not everyone may be aware of - she has both body and cosmetic tattoos!
When she's not at work, Emma can be found tending to her garden or spending time with loved ones.
If Emma could choose any superpower, she'd choose the ability to heal.
We're lucky to have Emma on board, and we appreciate all she does to keep us organised and running like a well-oiled machine.
Emma G - Operational Manager
Allow us to introduce you to Emma, our wonderful Operational Manager who ensures our warehouse runs smoothly and orders are fulfilled efficiently.
Emma has a soft spot for The Aspen due to its stylish design, the convenience of its two compartments and the option to mix and match the strap.
But here's something that may surprise you - Emma is the proud mother of three children, all born within 8 days of each other in February, and all weighing in at 8lbs and 11ozs!
When she's not keeping things running smoothly at work, Emma loves spending time with her two puppies Muffin & Crumble and enjoys visiting the local pub.
If Emma could have any superpower, she would choose the ability to shoot nails from her hand. Not for any villainous purpose, mind you, but rather to take down any pesky cars that annoy her on the road!
We're grateful to have Emma on our team, bringing her unique skills and personality to the table.
Chelsea - Customer Service Executive
Please meet Chelsea, one of our Customer Service Executives who knows everything there is to know about what's happening in the warehouse and your orders.
Chelsea's favourite Mia Tui bag is The Fiona, which she loves to use when going out with just the essentials of her phone, keys, and cards. Not only is The Fiona practical but it's also stylish - a win-win!
In her free time, Chelsea indulges her creative side by painting and enjoys spending quality time with her family.
If Chelsea could have any superpower, she would choose the ability to become invisible. That way, she could get some much-needed peace and quiet at home.
Chelsea's knowledge and attention to detail make her an invaluable member of our team, and we're lucky to have her.
Kirsty - Customer Service Executive
Meet Kirsty, one of our amazing Customer Service Executives who's in charge of managing the Mia Tui Wardrobe collection on our website. She's also responsible for putting any bags that didn't quite make the grade on our factory 2nds page.
Kirsty's top pick from our collection is The Maya backpack, which is just the right size for a day out.
Here's something that may surprise you - Kirsty's actual first name is Julia, which is her middle name.
Outside of work, Kirsty enjoys ballroom dancing, volunteers as a Beaver leader in The Scouts, and gives her time to the YMCA. She's also a big fan of musicals and loves spending time with her family.
If Kirsty could have one superpower, she would choose the power of super-speed, so she could always be on-time.
Her passion for helping customers make her an invaluable part of our team, and we're grateful to have her with us.
Charlotte - Founder & Owner
Allow me to introduce myself - Charlotte, the founder and owner of Mia Tui. I'm thrilled that you've found your way to my company and hope that you love your Mia Tui as much as I do.
My personal favourite bag is The Jennie Travel Bag - it truly makes traveling a breeze.
Here's something you may not know about me - when I lived in Hong Kong, my daughter Amelie and I were in a Jackie Chan movie. Keep your eyes peeled, though - you might miss me if you blink!
In my rare spare time, I enjoy spending time with my family and cooking up a storm in the kitchen.
I'm so grateful to have you as part of the Mia Tui family and to have made my dream a reality.
Meet Van & The Mia Tui Team in Vietnam
Let me introduce you to Van, my Vietnamese partner and friend. We met when I was searching for a factory to produce my prototype travel bag. I visited her brother's factory, but he dismissed me as I was too small. However, Van, who speaks perfect English, believed in me and my idea, and she offered to help bring Mia Tui to life.
Van started by renting a small factory, but her dedication and hard work have now led her to owning her own factory with over 60 employees. Even though we may be thousands of miles apart, we speak every day and share the same vision and passion for Mia Tui.
Van's commitment and support have been invaluable to the growth and success of Mia Tui. I'm so grateful to have her as a partner and friend, and I'm excited to continue our journey together.
Mia Tui a Family Business
Escrito pela empresa
- Where Customers Come First ❤️
- At Mia Tui, our customers mean everything to us! We are a family-run UK business and always put our customers first. Our core values are exceptional customer service, amazing products and great value for your money.
Our Promise To You
60 Day Money Back Guarantee
We hope you love your new Mia Tui bag, but sometimes it is difficult to order on-line, that is why we offer a free exchange service.
Return within 60 days of receiving your purchase, to be eligible for a refund.
Return within 60 days of receiving your purchase, to be eligible for a refund.
Informações de contato
Unit 14 Plover Close, MK16 9PS, Newport Pagnell, Reino Unido
- 01908 714562
- hello@miatui.com
- miatui.com
4,9
Excelente
5 mil avaliações
Respondeu a 71% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Excellent Products and Service
Ordered 3 lock bag charms as already have one of these and think they are a good idea as well as looking good.
Delivered next day, I was again impressed with the delivery time.
19 de março de 2026
Gorgeous bags
Gorgeous bags! Fantastic and prompt packing. And the service from all the Mia Tui girls is second to none. Can’t praise them enough 😊
19 de março de 2026
Great company
Great company. I love their travel bags and have just bought a handbag from their new Spring range. Prices are great , quick delivery and they always come packed in a lovely bag.
19 de março de 2026
Great travel bag
Great shopping, great bags to travel with, and I have given them as gifts to my daughter. Hope she enjoys them.
17 de fevereiro de 2026
Simply fantastic service and profuct
One of the best and won’t go anywhere else for my bags
The whole team are brilliant, they care, they know their regular customers and treat you like you’re the only person in the world. The service is speedy and second to none. Highly recommend them.
Whenever I’m out and about I always get compliments on my choice of bag. Says it all really
Love the service and love the team
19 de março de 2026
Ease of choice and buying
It was easy to look at choices, to buy what I wanted. I was given notification of when my parcel/bag would be delivered and by whom.
18 de março de 2026
Lovely items and great customer service…
Lovely items and great customer service as always. Thankyou
18 de março de 2026
The helpful staff
The helpful staff, quality of product and quick delivery deserve 5 stars.
18 de março de 2026
Lovely quality 👌 great service and the…
Lovely quality 👌 great service and the bags are very well made and amazing 👏 what they hold fantastic company
17 de março de 2026
Fabulous customer service and bags
Fabulous customer service and bags! Something for everyone in the range😊
17 de março de 2026
Quality, style and practical all in one
Love this brand and I keep going back for more. Have just bought another item as a gift for a friend. Used their packing cubes for the first time this year for a holiday and they made such a difference I’ve bought another set. I often buy directly or from QVC. Definitely recommend.
17 de março de 2026
Singing the praises of Mia Tui
All my purchases from Mia Tui have been amazing. The quality and workmanship within each bag is first class. The delivery of items is very quick. If there is a problem, a quick call to head office and it’s all sorted. The customer service is the best I’ve ever known. Other companies should take a leaf out of Mia Tui company.
17 de março de 2026
Great products and friendly staff that…
Great products and friendly staff that give prompt answers and help. I know that whatever I order will be of good quality and in the very rare case something needs handling, everything will be ok in the end. I've been buying bags and accessories for years. Thank you!
17 de março de 2026
Always excellent service and speedy…
Always excellent service and speedy delivery of bags.
16 de março de 2026
Bags
Ordered a lovely bag from mia tui, unfortunately they had problems with the delivery.
I was kept up to date throughout and had it delivered when they said.
Amazing bags, amazing service, will definitely be ordering again.
16 de março de 2026
One Happy Customer
I've ordered numerous times from Mia Tui, and have always found the service to be excellent. From placing my order to receiving my delivery takes no time at all. The quality of bags & range of colours are fabulous. One occasion I did need to contact customer service, my problem was dealt with and resolved very efficiently. I have no reservations in recommending Mia Tui 100%
16 de março de 2026
Speedy delivery everytime.
16 de março de 2026
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