I placed an order on 8/12/26 for a pair of shorts and a $120 dollar pair of under armour shoes order #174628 I was immediately sent an email saying the shoes are out of stock with no future stockin... Ver mais
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Veja o que dizem as avaliações
After initially attempting to work with a competitor, I reached out to Midway Sports but at a point where I had only a couple of weeks left before I needed to get my jersey order designed, printed and... Ver mais
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Bought two pairs of shoes, one shipped and arrived on time, the other has not shipped and just been sitting for weeks, they do not respond to emails or phone calls. I just want a refund and they seem... Ver mais
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Had a concern about shipment of Nike shoes because there was no movement for over a week outside of label created. No response of the concern on email. Tried calling 5 times and left a message no resp... Ver mais
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Detalhes da empresa
Escrito pela empresa
Midway Sports is your trusted source for authentic Nike, Jordan, Under Armour gear, and more. We provide premium sportswear, footwear, and equipment shipped directly from trusted manufacturers to ensure authenticity and quality, with fast and reliable service. With a wide selection of performance-driven products, we serve athletes, teams, and sports enthusiasts nationwide. Our mission is to deliver quality products and excellent customer care every time you shop with us. Whether you’re gearing up for competition or shopping for everyday athletic wear, Midway Sports is here to support your journey.
Informações de contato
1420 NW N River Drive Ste 420, 33125, Miami, Estados Unidos
- 786-353-2005
- Contact@midwaysports.com
- midwaysports.com
2,5
Ruim
86 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 1 mês
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
False Advertising and Inventory not in stock
Had a promotion flagged on their website AND in their chat box that did not work when using the code... for days. THEN after I made a purchase, which WAS confirmed in an email, two days later sent me an email saying it's out of stock and asking me to choose another color. I had ordered the coordinating hoodie for my nephew so having a different colored pants for the set made no sense... I asked them to cancel the order. I was still charged and was not sent a product. Currently refuting with my bank.
8 de dezembro de 2025
Avaliação não solicitada
Resposta da Midway Sports
Hi Crystal,
We’re sorry for the frustration this caused. The promotional code was active during that time but applied only to select gift items and did not include the product purchased. We regret any confusion this created.
The inventory issue was due to a delayed update from the brand, and once cancellation was requested, a full refund was processed with confirmation sent. We appreciate your feedback and are working to improve clarity and communication.
— Midway Sports
They don't refund - recommend you don't buy from this company
I ordered an item and was notified it was out of stock and my order cancelled BUT NO REFUND WAS ISSUED. They said it was their policy not to make refunds for less than $50. My total charge was $52.37 (with tax and shipping). I challenged and they said they'd refund but reduced it to $42.75. (totally random number). This company has very poor, inconsistent, and disorganized customer service.
They have since refunded the full amount but I still will never shop with them again.
17 de dezembro de 2025
Avaliação não solicitada
Resposta da Midway Sports
We’re sorry for the frustration this caused. The order was canceled due to being out of stock, and after reviewing the situation, a full refund for the entire amount was initiated, as the item was never shipped.
We apologize for the confusion and appreciate the opportunity to resolve this matter.
— Midway Sports
After 6 emails sent to the email…
After 6 emails sent to the email address that is requested by them I get no response.
But since they see these posts, could someone at Midway Sports please start a refund for order #121984. I just want to return the two Under Armour polos.
This has gone on for two weeks now I’m just looking to do a return. Just asking for alittle bit of help on this. I’ll even delete this review after you get the return going. Thanks
8 de dezembro de 2025
Avaliação não solicitada
Resposta da Midway Sports
Hi Steven,
We apologize for the delay in communication. We have since reached out directly and sent the return label to proceed with your return for Order #121984.
If you need any further assistance, please reply to our email and we’ll be happy to help.
— Midway Sports
Non responsive and have not received order!!!
Midway Sports placed an order on 11/29 for some basketball shoes there was an order #125717 but non responsive to emails or calls. I believe they are running a scam operation. If someone at midway sees this please contact me. I’ve sent an email as well.
29 de novembro de 2025
Avaliação não solicitada
Resposta da Midway Sports
Hi Justin,
We sincerely apologize for the delay and any frustration this has caused. We understand how concerning it can be when communication takes longer than expected, especially during the busy holiday season.
After reviewing your order, our team reached out via email regarding an out-of-stock item and offered alternative color options. It seems there was no email listed on your order, which may have prevented earlier communication from reaching you. This has now been corrected in our system.
Please reply to our recent email or contact us directly at contact@midwaysports.com
so we can finalize how you’d like to proceed — whether with a replacement or refund.
We appreciate your patience and the opportunity to make this right.
— The Midway Sports Team
I ordered an item on 12/2/25 and have…
I ordered an item on 12/2/25 and have yet to receive any info on it. I emailed the company and never received a response. Awful customer service.
2 de dezembro de 2025
Avaliação não solicitada
Resposta da Midway Sports
Hi Samuel,
We sincerely apologize for the delay and any inconvenience caused during this busy holiday season. While we’ve been managing a high volume of orders and messages, we never want that to affect your experience or communication with our team.
Please share your order number or email us at contact@midwaysports.com
, and one of our team members will reach out right away to assist and ensure this is resolved as quickly as possible.
Thank you for your patience and understanding — we truly appreciate the opportunity to make this right.
— The Midway Sports Team
Order #126706 has not been received
Order #126706 has not been received. The order was placed December 1, I've emailed twice now asking for a tracking number. Their phone message says they aren't accepting calls due to the busy holiday season. I've chatted with their website bot. I have yet to get at least a tracking number much less my actual order.
11 de dezembro de 2025
Avaliação não solicitada
Resposta da Midway Sports
Hi Jennifer,
Thank you for your feedback. Our team has already responded to your emails and provided the tracking information for your order.
We apologize for any delayed response due to the holiday season rush and truly appreciate your patience and understanding.
— The Midway Sports Team
No customer support
I ordered a gift from Midway Sports 7 working days ago. I received an initial confirmation of my order directly after, but it has been crickets since. Their website shipping info says tracking info will be sent after shipment. I have received nothing. I tried to call and their answering machine says they are not answering the phone during the holidays. This is the only company I have purchased from this holiday season that has been so unresponsive and lacking of customer service. I’m hoping this gift arrives, but sadly discouraged about the lack of customer support.
Update: After I posted this (the same day). I got an email with the shipping info and the gift I ordered has arrived. It shouldn’t take a person having to complain to get a response though. I understand now the business is going through some transition and appreciate that. There is no excuse however for offering no ability for a customer to communicate with the company (enlisting an answering machine massage that indicates they are not taking calls during the holidays season). Transfer the calls if necessary to a location someone can take them. The customer is important. I did not feel that way. Thank you for getting the gift item to me.
29 de novembro de 2025
Avaliação não solicitada
Resposta da Midway Sports
Hi Cecilia,
We completely understand how important it is to receive updates, especially when ordering a gift during the holidays, and we sincerely apologize for the delay in communication. Your order had already shipped, and tracking details were sent via email.
Our team is currently navigating a store relocation alongside the busy holiday season, and we truly appreciate your patience and understanding during this time. We’re so glad your order is on its way and hope it arrived safely and just as expected.
Thank you again for your support!
– The Midway Sports Team
The company is non-responsive and liars
The company is non-responsive, did not send my order and lied. I ordered sweatpants and a backpack and did not receive either, despite the order screen showing both were sent. In looking at the FedEx shipping weight, it is clear that whatever they sent me that I never received was not what I ordered. The shipping weight of the package via Fed Ex shows 1.3 pounds. The backpack plus sweatpants would be nearly 4 pounds (1.0-1.3 lb (Nike pants) + 2.8-3.2 lb (UA backpack) = ~3.8 to 4.5 lb total).
4 de dezembro de 2025
Avaliação não solicitada
Resposta da Midway Sports
We’re so sorry to hear about your experience and completely understand how upsetting that must have been. Our team did reach out directly to help clarify and address your order concerns — including confirming your backpack’s separate shipment and processing a replacement for the pants due to misdelivery from FedEx. Please don’t hesitate to contact us again at contact@midwaysports.com if there’s anything more we can do to assist.
I bought something in the wrong size
I bought something in the wrong size. I tried to exchange it, that took several emails and weeks. I mailed the item back and never received the item in the right size. I emailed, called, and have gotten no response. I think this place is a scam. DO NOT BUY from Midway Sports.
12 de agosto de 2025
Avaliação não solicitada
Resposta da Midway Sports
Hi Ali,
We’re truly sorry for the delay and the frustration this caused. After reviewing your order, we found your exchange was mistakenly placed on hold, though it had been prepared to ship. A 20% refund was processed as a courtesy, and confirmation was sent to your email.
We value your feedback and would love the chance to regain your trust. Please don’t hesitate to reach out if there’s anything more we can do to help.
— The Midway Sports Team
This can’t be true in 2025
I ordered a couple of Nike golf shirts for my son and I…and accidentally ordered him the wrong size. I realized this within 30 seconds of placing the order and sent an email to the address on the order confirmation. THREE DAYS later I get a reply that it was too late and the order had shipped. Well…I would assume it had by that time, but actually it had not according to the tracking number finally provided a day and a half later. It didn’t ship out until a full 24 hours after I got the response.
Now fast forward: ironically, it’s the adult shirt that doesn’t fit and I send an email to exchange it: but when I don’t hear anything from them for 48 hours I send another letting them know I’ve had enough and just want to return it as I won’t get the exchange in time for the event we bought the shirts for. Their answer? They don’t do returns on any item costing less than $50. I can’t make this up.
14 de outubro de 2025
Avaliação não solicitada
Resposta da Midway Sports
We’re sorry to hear about your experience and appreciate your feedback. Your first message was received outside business hours, and the order was already processed once our team reopened.
When you later reached out regarding an exchange, your email also came in during non-business hours and over a holiday weekend. Our team replied promptly upon reopening and remains happy to assist you anytime.
All policies are clearly listed on our website and under each product listing for full transparency. We value your feedback and hope to serve you again under better circumstances.
— The Midway Sports Team
Chanel had amazing customer service and…
Chanel had amazing customer service and was able to answer my questions with no problem. Highly recommend thank you!
17 de setembro de 2025
Avaliação não solicitada
Resposta da Midway Sports
Thank you so much for your 5-star review! We truly appreciate your support and are thrilled to hear you had a great experience with us. If there’s anything else we can do for you, don’t hesitate to reach out. We look forward to serving you again!
Great customer service
Great customer service, was a tremendous
17 de setembro de 2025
Avaliação não solicitada
Resposta da Midway Sports
Thank you so much for your 5-star review! We truly appreciate your support and are thrilled to hear you had a great experience with us. If there’s anything else we can do for you, don’t hesitate to reach out. We look forward to serving you again!
Excellent service
Excellent service!
Spoke with Chanel and she was very helpful and informative.
Will definitely be a returning customer! 10/10 recommend!!
15 de setembro de 2025
Avaliação não solicitada
Resposta da Midway Sports
Thank you so much for your 5-star review! We truly appreciate your support and are thrilled to hear you had a great experience with us. If there’s anything else we can do for you, don’t hesitate to reach out. We look forward to serving you again!
Customer Service was a tremendous help…
Customer Service was a tremendous help with my exchange. Chanel did a fast and efficient job at taking care of my order. Chanel was very patient and worked with me the entire time. Received my order in 3 days. Thank you so much! Will be shopping ALOT more in Midway Sports.
11 de setembro de 2025
Avaliação não solicitada
Resposta da Midway Sports
Thank you so much for your 5-star review! We truly appreciate your support and are thrilled to hear you had a great experience with us. If there’s anything else we can do for you, don’t hesitate to reach out. We look forward to serving you again!
Great Selection and Excellent Service!
Midway Sports is awesome, their website is super easy to browse and the staff is always so welcoming. I’ve ordered from them many times and they’re always communicative and helpful.
1 de setembro de 2025
Avaliação não solicitada
Resposta da Midway Sports
Thank you so much for your 5-star review! We truly appreciate your support and are thrilled to hear you had a great experience with us. If there’s anything else we can do for you, don’t hesitate to reach out. We look forward to serving you again!
Great selection of items and great…
Great selection of items and great customer service!
11 de agosto de 2025
Avaliação não solicitada
Resposta da Midway Sports
Thank you so much for your 5-star review! We truly appreciate your support and are thrilled to hear you had a great experience with us. If there’s anything else we can do for you, don’t hesitate to reach out. We look forward to serving you again!
Resposta da Midway Sports
Thank you so much for your 5-star review! We truly appreciate your support and are thrilled to hear you had a great experience with us. If there’s anything else we can do for you, don’t hesitate to reach out. We look forward to serving you again!
So much to choose from
So much to choose from. Easy check out process and fast delivery.
1 de setembro de 2025
Avaliação não solicitada
Resposta da Midway Sports
Thank you so much for your 5-star review! We truly appreciate your support and are thrilled to hear you had a great experience with us. If there’s anything else we can do for you, don’t hesitate to reach out. We look forward to serving you again!
Bait & Switch
The web site said my item was in stock, my card was charged and then they emailed me saying it wasn't in stock and suggested another item I didn't want.
15 de agosto de 2025
Avaliação não solicitada
Resposta da Midway Sports
We sincerely apologize for your dissatisfaction and want to assure you that we do not engage in any bait-and-switch practices. Unfortunately, Nike—as one of our distribution centers—experienced an unexpected inventory issue that led to certain items going out of stock more quickly than reflected on our site. Because of this error, we offered either an alternative item or a full refund.
Please feel free to reach out to us directly at contact@midwaysports.com
so we can better assist you. We truly value your business, thank you for your feedback, and we would love the opportunity to serve you again in the future.
Very unprofessional
I was there with my two kiddos with a birthday party .
I paid $30 a piece for the wristbands. They wanted to do rock climbing but no one was at the gate. I went inside to inquire why and was told that it was shut down. There was no sign to let people know that it was out of order. I then asked for golf balls to do put- put instead and I was informed that their wrist bands had expired.
I purchased them on my own and did not get them with the birthday party group. So, I had to pay an additional $14 for that. I couldn't believe since we had already paid and was unable to do all of the activities included they would accommodate but no!
So unprofessional. Sad thing is, we live right up the street and wanted to make this place an outing for the kiddos over the summer but no thanks. I will not be returning!
28 de junho de 2025
Avaliação não solicitada
Resposta da Midway Sports
We’re very sorry to hear about your recent experience, but we believe this review may have been left for the wrong business.
We are Midway Sports, a sporting goods retailer, and we are not affiliated with any kids’ party venue or indoor entertainment center. It sounds like your visit was to a different location with a similar name.
We understand how frustrating your experience must have been and hope you're able to get in touch with the correct business to address your concerns. We would highly appreciate it if you could remove this review at this time.
Wishing you and your family all the best,
Midway Sports Team
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