Miele Ireland Avaliações 

398
O TrustScore é 3 de um total de 5

3,0

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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

A complete and utter disaster dealing with their call line which is located in the Philippines and they refuse to give you the number for their Liffey Valley shop in ireland. I certainly will not buy... Ver mais

Avaliado com 5 de um total de 5 estrelas

I had your engineer carry out repairs on our Miele Dish Washer last month . Your Engineer carried out these repairs in a most professional manner and is a credit to your company . An absolute gent... Ver mais

A empresa respondeu

Avaliado com 1 de um total de 5 estrelas

Miele are a disgrace of a company. I spent a fortune on a hoover with extra hoover bags. The suction is appalling as in I'd be better off scooping dust with a spoon. It's brand new and I even changed... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

We travelled from Cork to meet with Ian in the Miele Liffey Valley store to gain understanding of appliances for a new kitchen refurbishment. Ian gave us his time and his expert advice to enable us t... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Empresa de Eletrônicos
  2. Loja de Eletrodomésticos
  3. Loja de peças e componentes eletrônicos
  4. Loja de refrigeradores
  5. Loja de aspiradores de pó
  6. Loja de máquinas de lavar e secadoras

Escrito pela empresa

Miele is a premium domestic appliance manufacturer with a legacy of quality that spans over 125 years. Miele prides itself on the "Immer Besser" or "Forever Better" brand promise: our premium domestic appliances are designed, tested and engineered to last for up to 20 years. Miele specialises in premium built-in kitchen products, coffee machines, dishwashers, refrigerators & freezers, washing machines, tumble dryers, and vacuum cleaners.


Informações de contato

3,0

Bom

O TrustScore é 3 de um total de 5

398 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 96% das avaliações negativas

Normalmente responde dentro de 1 mês

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

3,0

Todas as avaliações

(398)

48 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

As good as new within a few days

Because I'd put the bag in my Miele vacuum wrong it got particles of dust into the motor and the motor started smelling funny and the suction wasn't great. I rang customer service, they sent me a box the next day and it was couriered back to them free of charge, they fixed it up and sent it back to me a few days later. Amazing service!

20 de fevereiro de 2025
Avaliação não solicitada
logotipo da Miele Ireland

Resposta da Miele Ireland

Hello Poppy, thank you so much for taking the time to share your experience, we are thrilled to hear that we were able to resolve the issue with your Miele vacuum and provide you with the level of service you deserve.

It’s unfortunate that particles of dust entered the motor, but we're glad we could assist quickly and efficiently. We constantly strive to make our services seamless and convenient for our customers, and it's rewarding to know that you had such a positive experience.

Avaliado com 2 de um total de 5 estrelas

Miele Ireland is not a high end service

Miele products are generally excellent quality if not necessarily value for money. However, the high upfront price comes with an expectation that service is there to match it. In NI however, booking a repair leads to a three-week wait, booking via the UK office, unable to do anything with the appt. Online because the website doesn’t accept UK format postcodes. To speak directly to Miele Ireland you make an international call. None of this, especially the three week wait for an engineer, says “high end” service. And no non-Miele engineers will touch a Miele repair so it’s a closed system. Conclusion: if you’re in NI don’t buy Miele appliances.

13 de fevereiro de 2025
Avaliação não solicitada
logotipo da Miele Ireland

Resposta da Miele Ireland

Thank you for sharing your feedback regarding your experience with Miele’s service in Northern Ireland. We greatly appreciate your honesty and regret that your experience did not meet the high standards you rightfully expect from us.

We are sorry to hear about the challenges you faced, including the extended wait times for repairs, difficulties with the online booking system, and the inconvenience of making international calls to contact Miele Ireland. We understand how frustrating these obstacles must have been and how they might impact your perception of our service.

At Miele, our goal is to provide exceptional customer service that matches the quality of our products. Your concerns are taken very seriously, and we are committed to addressing these issues to improve the overall experience for our customers in Northern Ireland.

Avaliado com 5 de um total de 5 estrelas

We installed a new kitchen recently and…

We installed a new kitchen recently and with the excellent advice and help we received from Karl, Caren and Ian we purchased Miele ovens and hob. Not only were they incredibly patient, Caren also gave us recipe ideas and some demos. We have rung and been back in a few times since with little queries and we have never been made feel anything but welcome always. The staff are great and more than happy to spend time with us explaining the products. Caren and Karl are both full of knowledge and real foodies!! A pleasure to deal with them!

8 de fevereiro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

My Wife and I called into Meile in the…

My Wife and I called into Meile in the Liffey Valley Shopping Centre. To enquire about purchasing a tumble dryer, we were met by Ian (SMEC) who was friendly professional and was a great in helping us make a decision about the tumble dryer that would suit us, we were offered coffee and the chat was friendly. We got sorted and we would like you thank Ian for that.

4 de fevereiro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Excellent service

Excellent service. Karen & the team in Liffey Valley unit were as always top of their game. Explaining product features, what might works best for our household & tips on best way usage.

7 de janeiro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

The Miele experience shop in Liffey…

The Miele experience shop in Liffey Valley shopping centre has one of the best sales assistants in Dublin by far. Ian has the patience of a saint and the knowledge of an oracle.
Courteous and friendly but professional and very knowledgable, Ian handled my 2.5 hours of questioning and hands on experience of washing machines and dryers with tact, patience and superb customer care skill. Based on the information he provided me with, l was able to make an informed and calculated decision. Thanks a lot Ian.

11 de janeiro de 2025
Avaliação não solicitada
Avaliado com 4 de um total de 5 estrelas

The support we got from the lady at the…

The support we got from the lady at the liffey valley store was really helpful.
The downside we tried to claim our free cook books online serveral times but never recived them ,we feel the online support is not very responsive.

16 de dezembro de 2024
Avaliado com 5 de um total de 5 estrelas

Efficiency of Customer Support

Recently we had an operating problem with our Miele Hob. The service person arrived on the date and time. The examination and analysis was thorough. The follow up service by Miele Customer support was excellent both Julienne and Caren were very responsive, attentive and extremely helpful with all my phone calls. A very satisfactory outcome was achieved and I would highly recommend Miele. Moyra

19 de dezembro de 2024
Avaliação não solicitada
Avaliado com 2 de um total de 5 estrelas

website not accepting payments

pay top dollar for items, expecting good service. cant purchase spares on website wont take any of 4 cards.
emailed site - no response
bought elsewhere (thankfully)
wont buy miele again on this experience

26 de novembro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Excellent service from Miele

Recently bought a Miele washing machine & from ordering to delivery the whole process was seamless & so quick. Thanks to Ian in Miele Liffey Valley who demonstrated the product & answered any questions I had. He was very knowledgeable & extremely courteous . My appliance was delivered & installed 2 days later by Mick who again was so friendly, knowledgeable & gave me a demo of the machine & checked all was in order before he left. My machine came with 6 months supply of twindos detergent which I had to apply for online, that was delivered two days later which was amazing. Delighted with my purchase & the excellent service I received. Thank You.

23 de novembro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Very worthwhile visit to Miele…

Very worthwhile visit to Miele Appliance Centre in Liffey Valley today. Ian Crowley took great care to listen to our needs and gave us much helpful guidance in a courteous and friendly manner; lots of user-friendly tips. Hopefully, our future Miele purchases will give us as much satisfaction as our washing machine has to date.

16 de novembro de 2024
Avaliação não solicitada
Avaliado com 2 de um total de 5 estrelas

Bought an expensive Miele Oven in late…

Bought an expensive Miele Oven in late 2018 for about €1000. Oven itself was good. Pyroletic. Good self cleaning etc. However, last week it failed. A technician came out and said it's the main board and it will cost anywhere between €300 and €400 for just the part alone. Too expensive to replace. So I basically got 6 years out of this high end oven. My last oven was a Zanussi. Lasted 13 years and was half the price. I will never buy Miele again.

21 de outubro de 2024
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

New Mielé dishwasher- inlet valve…

New Mielé dishwasher- inlet valve failed after year 1- fixed under warranty. Heat/water pump failed after 5 years( out of warranty!)-€500 plus fitting. Retired washer. Previous Mielé dishwasher 28 years/ reason we bought another. Not now. Never buy a Mielé any TV hing now!- cheap de and discard after it breaks!!!

17 de setembro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Miele Blizzard CX1

I bought a Miele Blizzard CX1 about 5 years ago and it is the best vacuum I have ever owned. I had three cats, two dogs and one tween and it has powered through an enormous amount of pet hair. Its as powerful now as when I got it. I love that it is bagless. Its easy to clean. Highly recommend it.

24 de agosto de 2024
Avaliação não solicitada

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