Lovely looking product, great idea but a dispenser that is functionally terrible and only dispenses toothpaste about 10% of the time. This means I just have a whole lot of toothpaste refills that are... Ver mais
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Veja o que dizem as avaliações
Great product and love the flavour of the toothpaste. My youngest isn’t a fan of the usual minty toothpastes but willingly uses this too, so we’re getting the benefits of less chemicals. The dispen... Ver mais
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I have been using Mighty Mouthcare toothpaste for a good few months now so feel in a great position to give a real review of how good the product is. I have used many different environmentally friend... Ver mais
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I was surprised to see poor reviews as based on my experience it could not be further from the truth! Great customer experience with delivery and product. I am only cancelling due to the sensitivity o... Ver mais
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Detalhes da empresa
Escrito pela empresa
Mighty Mouthcare is on a mission to eliminate plastic waste from the toothpaste industry. We offer refillable, biodegradable, and microplastic-free toothpaste solutions, aiming to reduce the 3 billion toothpaste tubes that end up in landfills or oceans each year.
Informações de contato
4th Floor, Silverstream House, 45 Fitzroy Street, Fitzrovia, W1T 6EB, London, Reino Unido
- hello@mightymouthcare.com
- mightymouthcare.com
3,6
Bom
103 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Exceptionally poor customer service
I'd love to comment on the product, but two months after placing an order, nothing has been received - and no updates have been provided by the company to explain why. My email asking for information still has not been responded to - exceptionally poor customer service. All this while the company continue to state under "delivery" on their website, "We endeavour to dispatch your order within 24 hours of receiving it before 4pm (Mon-Fri excluding Bank Holidays). Delivery typically takes 2-3 working days from the moment of dispatch." Clearly not. Extremely disappointed. Avoid!
14 de abril de 2026
Avaliação não solicitada
Resposta da Mighty Mouthcare
Hi Mark,
Thanks for your feedback.
We’ve been sending regular email updates to customers as timelines have evolved, to ensure everyone is kept informed during this transition. That said, we’re sorry to hear you feel you haven’t received adequate communication - it may have been our emails have fallen into your junk inbox?
You mentioned information on our website regarding dispatch timelines - we’d genuinely appreciate if you could point us to where you saw this, as it’s not reflective of the messaging we’re currently sharing with customers.
We’ve also looked into your case and can see your previous email unfortunately landed in our spam inbox, which is why you didn’t receive a response at the time. That’s now been picked up and replied to.
Your order is part of our upgrade to the new V2 system, and you’ll receive tracking details as soon as it’s dispatched which will be within the coming week as mentioned over email.
Sorry again for any disappointment caused - we hope to make that up to you once you receive the product!
- Mighty Team
If I could give zero I would
If I could give zero I would. I cannot comment on the product as I ordered and paid in January and received nothing but placatory messages which have now worn thin.
Cannot recommend and would like my money back please.
11 de abril de 2026
Avaliação não solicitada
Resposta da Mighty Mouthcare
Hi Karin,
Thanks for your feedback and we are sorry that you've not had a chance to try the product yet.
We appreciate that delivery has taken longer than expected. We’ve been keeping customers updated via email as timelines have progressed, including details of our transition to the new V2 system whereby you'll be receiving a free upgrade to V2.
As part of this transition, I can see you’ve selected to be upgraded to the Mint V2 dispenser. Dispatch of these upgraded orders is beginning this week, so yours should be on its way this week if it hasn’t already been sent.
If you would still prefer a refund, please contact us at hello@mightymouthcare.com and we’ll be happy to arrange that for you.
- Mighty Team
Order in Dec 25 not received
Order in Dec 25 not received.
Email promises of supplies, but nothing sent.
Subscription does not allow cancellation.
No response to email.
Is this just a scam company?
5 de abril de 2026
Avaliação não solicitada
Resposta da Mighty Mouthcare
Hi Katherine,
I’m really sorry to hear how frustrating this experience has been - I completely understand your concerns.
We’ve been experiencing some unexpected delays while transitioning from our V1 to V2 dispensers, and we’ve been sending updates to customers throughout this period. That said, we appreciate this hasn’t met your expectations and we’re very sorry for the inconvenience caused.
I can see you contacted us on 5th April over the bank holiday weekend, and we responded on 7th April to confirm that your order had been cancelled and fully refunded, as requested.
We want to reassure you (and anyone reading) that we are absolutely a legitimate small business, and we’re working hard to fulfil all orders and support our customers as quickly as possible during this transition.
If there’s anything further we can help with, please don’t hesitate to reach out.
The Mighty Team
I paid for an order on January 20th…
I paid for an order on January 20th 2026 and still haven't received it. I have asked for a refund and this has been ignored. I would not use this company again
How do I get a refund?
20 de janeiro de 2026
Avaliação não solicitada
Resposta da Mighty Mouthcare
Hi Sandra,
We’re so sorry to hear about your experience - we completely understand how frustrating this must be.
You should have received a few emails from us explaining that this product is currently on pre-order, with stock expected to arrive in April. That said, we absolutely understand if you’d prefer not to wait.
We’d be more than happy to arrange a full refund for you. If you haven’t already, please could you email us at hello@mightymouthcare.com so we can prioritise this for you right away.
Thank you for your patience, and again, we’re very sorry for the inconvenience caused.
– The Mighty Mouth Care Team
On subscription from Mighty Mouthcare…
On subscription from Mighty Mouthcare and ran out of toothpaste 6 weeks ago. I requested the date of my next supply to be brought forward and the money went from my bank account on the 16th March. I received an email on the 21st March to say April for the delivery. April has 30 days so with no fixed date I have cancelled the order and subscription and as the money I’ve paid is refunded.
I know they have developed a new unit for the toothpaste but if there is a production problem they should have still supplied toothpaste that fits the old unit instead for leaving people in limbo.
It was a fantastic idea but you can’t let people down.
28 de março de 2026
Avaliação não solicitada
Resposta da Mighty Mouthcare
Hi Gareth,
Thank you for taking the time to share your feedback, and we’re truly sorry for the experience you’ve had.
You’re absolutely right to expect timely deliveries, especially as a subscriber, and we completely understand your frustration with the delays and lack of a fixed delivery date. As mentioned in our email, we’ve experienced some unexpected delays while transitioning to our new V2 product, which unfortunately impacted supply more than we anticipated.
That said, this shouldn’t have left you without product, and we sincerely apologise for the inconvenience caused.
We can confirm that your subscription has been cancelled and your refund of £16.39 has been processed. This should be back with you within 3–5 working days.
We really appreciate your support as an early customer and are very sorry you feel let down on this occasion. We hope to welcome you back in the future when V2 is up and running.
– The Mighty Mouth Care Team
Charging subscriptions and no delivery date
I have two subscriptions for every three months , one for my husband, one for myself.
I was charged on 12 March at £28.80 and have now been told to expect delivery in April.
This is not the first time delivery has been delayed with this company. I am now without toothpaste , have paid £28.80 with no assured date for delivery .
Not good enough - is it actually legal to take payment when you do not know when your product will be delivered?!
19 de março de 2026
Avaliação não solicitada
Resposta da Mighty Mouthcare
Hi there,
Thanks for your feedback.
We are very sorry for any frustration caused and any delays with your order whilst we transition from V1 to V2. We have been communicating updates on delivery timelines via email as they’ve evolved. As part of this, your order is being upgraded to our new V2 system at no extra cost, along with a complimentary V2 dispenser.
This transition has been communicated to all affected customers, but if you’ve missed these updates, please check your inbox (and spam folder) or get in touch with our support team and we’ll be happy to confirm the latest status of your order.
We appreciate your patience while we complete this upgrade and promise it will be worth the wait.
- The Mighty Team
Ordered at Christmas and was informed…
Ordered at Christmas and was informed about the delay in delivery. However, when I decided it was taking too long I reached out to cancel and received no reply. The product then came but faulty and still no reply. I want a refund or at least a product that works!
17 de março de 2026
Avaliação não solicitada
Resposta da Mighty Mouthcare
Hi there,
We’re really sorry to hear about your experience - this isn’t the level of service we aim to provide.
We do typically respond to emails within 3–5 working days, but on rare occasions messages can unfortunately slip through the net. If you haven’t already, could you please confirm whether you contacted us at hello@mightymouthcare.com? If not, we’d really appreciate you reaching out again so we can pick this up as a priority.
We’d be more than happy to arrange a refund or replacement for you or whatever you’d prefer to make this right.
Thank you for your patience, and again we’re very sorry for the inconvenience caused.
– The Mighty Mouth Care Team
Taken money with no goods delievred
Cannot comment on product as none were received. Were charged 3 times over 6 weeks with no items received. Customer services have responded and processed refunds.
3 de fevereiro de 2026
Avaliação não solicitada
Resposta da Mighty Mouthcare
Hi Andy,
Thanks for your review and I’m sorry for the confusion here.
After speaking with you via email and social media, we confirmed that the three orders hadn’t actually been cancelled at the time, but we’ve now processed full refunds for all of them as requested.
We also want to reassure you that we’ve been responding to your messages and working to resolve this as quickly as possible.
If there’s anything further we can help with, please don’t hesitate to reach out - we’re always happy to assist.
Ordered January
Ordered January, no product requested a refund.
This is a subscription service and the cancel subscription is not working so god knows how you cancel.
18 de janeiro de 2026
Avaliação não solicitada
Resposta da Mighty Mouthcare
Hi Linda,
We’re really sorry to hear about your experience.
Your order was placed during our pre-order period, and we completely understand that waiting longer than expected can be frustrating. We always aim to be as clear as possible about timelines, but we appreciate this may not have met your expectations.
We’re also sorry to hear you had difficulty cancelling. As soon as you got in touch with us, we arranged this for you and processed your refund straight away.
If there’s anything further we can help with, please don’t hesitate to reach out - we’re always here to assist.
Poss scam
I have been waiting for my order for over 2 months. This keeps tolling forward was delayed to March. Now April. Despite request for refund I am still waiting for this to be confirmed or processed. Would not touch this company again despite alleged reviews.
14 de março de 2026
Avaliação não solicitada
Resposta da Mighty Mouthcare
Hi Janice,
I'm sorry we didn't meet your expectations on this occasion.
Your order was placed during our pre-order period, and we understand that delays can be frustrating. We’ve been communicating updated timelines as production progressed, but we appreciate this may not have met your expectations.
We can also confirm that when you contacted us regarding a refund over the weekend, our team responded on the next working day and arranged this for you straight away.
We take feedback like this seriously and always aim to provide clear communication and prompt support. If there’s anything further we can help with, please don’t hesitate to reach out. We're sorry you didn't get to try our product on this occasion.
Really poor company
Really poor company. Another one of the modern era with no contact number. Take payments automatically and send no product. Avoid at all costs
13 de março de 2026
Avaliação não solicitada
Resposta da Mighty Mouthcare
Hi David,
We’re so sorry for any frustration caused but would also like to clarify a few points here, as this doesn’t reflect the full picture of your order.
We responded to your emails and confirmed that the charge relates to an active subscription. We also explained the earlier delay, which was due to a temporary stock issue, and that your order had been upgraded to our new V2 system at no extra cost.
Your order was then dispatched, and we also offered to cancel your subscription, process a refund if preferred, and even provided a direct contact number if you wanted to speak with us - it feels it’s not accurate to say we don’t provide support or communication.
We appreciate delays are frustrating, but we have been actively responding and working to resolve this for you.
If you still need any help, please reply to our latest email and we’ll assist further.
- Mighty Team
I placed an order in January for toothpaste and dispensers
I placed an order in January for toothpaste a nd dispensers expected delivery time is 1-3 days;this is March and have still not received my order. I have contacted the company a number of times and the latest reply is the order is expected to be dispatched the end of March !!! Very unreliable company
16 de janeiro de 2026
Avaliação não solicitada
Resposta da Mighty Mouthcare
Hi,
Thanks for your review and we’re sorry for the delay in your order.
It sounds like there may have been some confusion around delivery timelines. Orders placed during this period were part of our pre-order, which was communicated on our website, and dispatch dates have been updated as production progressed.
We completely understand how frustrating delays can be, and we’ve been working hard to keep customers informed along the way.
Please do get in touch with us at hello@mightymouthcare.com or via our social channels so we can look into your order and assist further.
If something goes wrong you are on your own.
I ordered toothpaste and dispenser February 19th. I’m still waiting for delivery. I have had no tracking details sent to me. Tracking the package involves downloading an app ‘shop’which had details of the sale and which claimed my package had been delivered “two hours ago”. I have emailed Mighty Mouthcare three times but have had no response.
There’s no phone number or address or any details regarding contact. Very disappointing.
11 de março de 2026
Avaliação não solicitada
Resposta da Mighty Mouthcare
Hi Louise,
Thanks for your review - we’re really sorry to hear about your experience. We always aim to make things as straightforward as possible for our customers. Just to clarify you don’t need to download the Shop app to track your order - tracking details are provided directly via email as soon as your product is dispatched.
We can confirm that our team has responded to your emails and remains available to help. For clarity, you can reach us anytime via hello@mightymouthcare.com or through our social channels and we always aim to get back to you within 2 working days.
We apologise again for any confusion caused, please don't hesitate to reach out if you have any further questions whilst we get your order ready for you.
Refillable... To throw away
I bought a mighty toothpaste as an investment to avoid plastic waste.
Now the company has changed their containers and they don't offer refills for the old model.
I now have a very expensive very useless piece of plastic.
That's not very sustainable approach.
Not to be trusted to stay on it
29 de dezembro de 2025
Avaliação não solicitada
Resposta da Mighty Mouthcare
Hi there,
Thank you for sharing this and I’m sorry to hear you’re feeling frustrated. We completely understand why you chose Mighty in the first place, and it’s important to us that our actions match our mission.
We developed V2 after listening closely to customer feedback, improving durability and performance so the refillable system works better long term. All V1 customers were contacted with details on how to upgrade to V2 free of charge, along with guidance on responsibly recycling the original dispenser.
If you haven’t seen that email, please drop us a note at hello@mightymouthcare.com and we’ll make sure you’re looked after.
Our commitment to reducing pointless plastic hasn’t changed — and we’re always working to improve based on what our customers tell us.
Charlie
After being contacted by the company and watching the video they sent I can now correct my initial review. All I had to do was turn the base after installing.
I like the idea of using less plastic.
As for taste, I do prefer a stronger flavour.
A good point is the paste does not strip my mouth like other shop bought brands.
18 de setembro de 2025
Avaliação não solicitada
Resposta da Mighty Mouthcare
Hi there,
Thanks so much for your review. Great to hear that you like the idea and that it doesn't strip your mouth. I'm sorry to hear you are having some issues with pump, this shouldn't be happening. Could you possibly email hello@mightymouthcare.com so we can help you sort this?
Thanks so much,
Team Mighty
I love the taste
I love the taste, the packaging, super easy to set up and refill and of course the values behind the brand. The customer service team is top notch too!
8 de agosto de 2025
Avaliação não solicitada
Highly recommend!
Love this! The container looks very cool on my sink, the toothpaste is minty and fresh (tastes great!) and it’s super easy to refill every few weeks. Love that I can be a bit more sustainable without having to make a major change to my life. Would highly recommend!
27 de junho de 2025
Avaliação não solicitada
Resposta da Mighty Mouthcare
Thanks so much for your review Tilly. It's great to hear you are enjoying the toothpaste and that it's looking fresh (couldn't resist) on your sink. Thanks for joining the Mighty mission.
Team Mighty
Mighty Makes Me Smile
I LOVE this whole concept, it's a game-changer. Easy to order, easy to replace the refills and easy to use. The dispenser looks great and I no longer have horrible scrunched up tubes of toothpaste in my bathroom. The toothpaste is really minty and my mouth and teeth feel clean and fresh. I love the fact that it doesn't contain any of the "nasties" some other toothpastes contain but most of all I appreciate the fact that the refills are biodegradable and sustainable. I applaud the brand's commitment to reducing plastic waste in the toothpaste industry. A small step to a big change. Thank you Mighty for bringing this to the market.
26 de junho de 2025
Avaliação não solicitada
Resposta da Mighty Mouthcare
Thanks so much for your lovely review Mel. It's so great to hear you are enjoying your Mighty toothpaste. It's so nice to hear that you recognise it's all about starting with a small change and that our refillable, natural toothpaste is helping you do that!
Thanks
The Mighty Team
Something really different…..
….not only great toothpaste (fresh mint flavour), but also great packaging (sustainable, looks great and really easy to use) and great service.
16 de junho de 2025
Avaliação não solicitada
Resposta da Mighty Mouthcare
Thanks so much! We're thrilled you're loving the minty flavour, smart design, and service too. Means a lot to have your support on our Mighty mission 💚
This has been a game changer and I have…
This has been a game changer and I have been waiting for a product like this for years.
Very happy with the product, especially the minty fresh flavour and attractive design.
Originally got the once off, but will be subscribing now to get my order on repeat.
12 de junho de 2025
Avaliação não solicitada
Resposta da Mighty Mouthcare
Thanks so much for your review Simon, great to hear we have you as a Subscription customer!
Thanks,
The Mighty Team
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