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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Craig had access to a range of fantastic deals, which honestly felt too good to be true. Craig put me at ease and guided me through the process and was super prompt. very grateful and ended up being s... Ver mais

Avaliado com 5 de um total de 5 estrelas

Got car delivered 2 days ago and the service from Craig had been excellent. The contact through what’s app is fabulous as he’s been available day and night and is always willing to engage with you. D... Ver mais

Avaliado com 4 de um total de 5 estrelas

First thing to say is I am very pleased with my car and the service from Milease overall. I would particularly like to mention Craig, who was excellent to deal with. The only reason I have given 4 st... Ver mais

Avaliado com 5 de um total de 5 estrelas

Just received my Peugeot 208 from Milease and I'm very impressed. A big thank you to craig for being very efficient, understanding my rush for a new car and finding lots of suitable options. Always q... Ver mais

Detalhes da empresa

  1. Serviço de Locação

Escrito pela empresa

Milease is a family run business based in the North west of England. With many years experience in the motor industry and specifically contract hire our team use our network of leading finance houses and vehicle supplier , to offer the very best deals on the market for our customers. We cater for both personal customers and business customers with large Fleet requirements. Milease can supply all makes and models of cars and light commercial vehicles, complete with full manufacturer's warranty and free UK mainland delivery.


Informações de contato

4,8

Excelente

O TrustScore é 5 de um total de 5

97 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 24 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Craig has been so helpful during the…

Craig has been so helpful during the whole process of leasing the car, always quick with replies and explaining the finer details when required. It's great to have someone on hand to answer questions and it has been an excellent experience because of this.

31 de janeiro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Exceptional Customer Service Makes Car…

Exceptional Customer Service Makes Car Buying a Breeze

The efficiency of the customer service extended beyond just answering questions. The entire process, from initial inquiries to finalizing the purchase, was streamlined and hassle-free. This made the overall car-buying experience enjoyable and stress-free.

18 de dezembro de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Excellent support throughout!

Excellent support right through the process from Craig. As the months went by, he gave regular updates and communication was really good from start to finish. He answered all my questions and was really helpful throughout. Thanks Craig. Will definitely look to repeat this business as long as the deals continue to be so competitive.

27 de novembro de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Fantastic service from Milease

Fantastic service from Milease. The whole process was smooth and any questions I had were answered promptly. Craig was always available on the phone, and was able to explain things in simple terms. I am so glad I chose Milease as they managed the whole process and kept me regularly updated through the whole process, I highly recommend using them for your lease hire requirements.

22 de novembro de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Highly Recommended

We’re very pleased with our lease deal sourced by Milease. Craig was very helpful and quick to respond to any questions. We would be happy to recommend their service and would gladly use them again.

1 de novembro de 2023
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

I’m so disappointed in Milease.

I feel really stupid after my experience with Milease.

In June I paid the broker fee for a vehicle and given a time of 4 weeks for arrival.

We are now in November and they still can’t get the vehicle to me.

Communication has been very poor and I have had to make contact with them to get updates. After kicking up a fuss I have had 2 emails informing me of further delays.

5 months later and I have had to go elsewhere as I have a young family, infirm parents and we need a car. (We needed one since June)

Milease won’t refund my broker fee for the vehicle they can’t supply me with. From their point of view it’s not their fault and I should wait patiently and one day a car will come. They have no idea when the car will arrive and can’t give me any kind of time frame. The only time I was given a time frame was before I gave them the £240 fee since then they don’t have a clue. How strange.

I understand that delays happen and are outside of the control of the broker but why do I have to loose £240 and be messed around for months on end? It shows a total lack of integrity on their part. This is not a minor delay, it is over 20 weeks past the 4 week lead time I was given.

I hate writing bad reviews but given the total disregard I have been shown I feel it is deserved.

Using this company may go well or it may go badly. Either way they will keep the fees even if they can’t get you a vehicle.

Regarding your response below…. How long should I wait for you to get the car before you acknowledge you can’t supply it? Another 5 months? A year ? At what point do you admit you can’t get it and refund my fees??

6 de novembro de 2023
Avaliação não solicitada
logotipo da Milease

Resposta da Milease

HI Thomas, thank you for your review. We are disappointed that our service has not lived up to your expectation and that the car has been delayed.

We sincerely apologise for the multiple changes to the lead time on your order. We are unfortunately at the mercy of the vehicle manufacturers and in this situation can only pass on the information that we are provided. Information that we have indeed provided to yourself at all points. Looking over the emails it is clear we have been clear and transparent throughout.

We explained 4 weeks ago about why it was delayed and the cause. At that point we discussed with you at length about different options and you decided to stick with the order. You had at that point left us a 1 star review and then removed it. Two weeks later we sent you a status update without being asked.
Now we have sent you a further update with a full explanation from the manufacturer as to the cause of the delay. We have sent you official updates which clearly show it has been built and is in transit. We are sorry that things have happened beyond anyone's control such as rail strikes on route from the factory.

We are a small family run broker and customer service is at the heart of what we do.

Many Thanks
Milease.

Avaliado com 5 de um total de 5 estrelas

Really impressed by Milease

Really impressed by Milease. We dealt with Craig who was extremely efficient, friendly and understanding of our requirements. I would highly recommend contacting Craig for your car leasing needs

Azam

6 de novembro de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Brilliant service

Brilliant service from start to finish. Nothing was too much trouble and Craig made things all very easy... and the car is great too!

3 de outubro de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Feedback on Service Provider

Dealt with Craig throughout and he was very responsive - so much better to have a voice ready to answer at the end of a phone or ready to respond to emails. Thank you.

3 de outubro de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Fantastic Service from Craig @ Milease.

Fantastic Service from Craig @ Milease.
Every single detail organised and the aftercare superb even helped and advised on insurance
I cannot recommend highly enough from start to finish excellent
Thanks for all your great help to a novice leasing cars

19 de setembro de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Easy and quick

Easy and quick. No pressure and Craig has always been available for any questions from ordering to delivery. 100% would recommend and use again.

19 de setembro de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Audi Q8

Thanks to Milease for sourcing our car. Professional service, no issues, will use them again.
Thanks

14 de setembro de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Outstanding service from Craig.

Had to secure a car in a short amount of time. Craig was super helpful from start to finish, going above and beyond to ensure delivery was achieved earlier than expected. Great communication through out. Would highly recommend. Thank you!

6 de setembro de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Excellent

Firstly I would like to thank Craig at Milease for making the leasing process so easy and absolutely stress free.
I would not hesitate in recommending Milease and would certainly use them again in the future.

26 de junho de 2023
Avaliação não solicitada

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