Millie & Ralph Avaliações 11.229

O TrustScore é 5 de um total de 5

4,8

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

We went in today looking for a travel system. The staff were very helpful, answered so many questions and were extremely friendly. We didn’t realise the stores closing time and offered to come back an... Ver mais

Avaliado com 5 de um total de 5 estrelas

The outfit I purchased for my daughter and gorgeous Grandson Theo arrived and it's absolutely beautiful...unfortunately as he's so tiny it drowned him but he still looked extremely cute all the same.... Ver mais

Avaliado com 5 de um total de 5 estrelas

My 1st time purchasing from Millie & Ralph. Absoutely delighted with their service, baby clothes are just beautiful. I purchased 2 outfits for my great niece and gift box. Delivery outstanding. Tha... Ver mais

Avaliado com 5 de um total de 5 estrelas

Quality of the item is great, the item is exactly like the picture, delivery wasn't so good but that is down to royal mail delaying the parcel and also the gift box was damaged in transit but again d... Ver mais

Detalhes da empresa

  1. Loja de Roupas para Bebês

Escrito pela empresa

Welcome to Millie & Ralph. We are a leading online retailer of spanish, traditional, contemporary and knitted baby wear.


Informações de contato

4,8

Excelente

O TrustScore é 5 de um total de 5

11 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 1 semana

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Avaliado com 1 de um total de 5 estrelas

Absolutely appalling customer service…

Absolutely appalling customer service and very poor product! I ordered a personalised outfit in which was done at someone’s home which was confirmed, It was sent to me which had animal hair on it! I contacted their customer service and they Then told me I need to wash it! It’s meant to be brand new I can’t pre-wash an item with tags that is a gift for someone.
Follow on message from the comment sent below:
The customer service has been absolutely shocking all I wanted was to have a brand new personalised vest for my best friends baby and through back and forth email with yourself I had no solution to this.
After the emails back and forth they never once offered me a replacement but after reading my review they have sent me a email saying after my review on here they would have replaced my vest but now they can’t since reading my review!
A replacement vest should have been offered in the first place and I’ve got pictures of proff of the animal hair so this is a honest review I really wouldn’t bother wasting your money! There are plenty of other small businesses on Etsy that would be so much more accommodating!

23 de março de 2026
Avaliação não solicitada
logotipo da Millie & Ralph

Resposta de Millie & Ralph

Hi Claire

Thank you for taking the time to leave a review however we are extremely saddened to read these comments following our emails. You originally contacted us providing multiple photos of the item showing small thread fibres on the sleepsuit. You were advised that sadly due to the nature of our business and these being personalised alongside knitwear and embroidery personalisation small fibre transfer is possible. We stated that all personalisation is done "in house" in our warehouse not that this was done in someones house which was clarified to you after you misinterpreted this. Following on from this you it was included in our email a recommendation to wash all baby clothing to remove any fibre particles and as good hygiene before wearing - you were not told to wash this as it wasn't brand new or to do so before gifting this. As we have confirmed in multiple emails it isn't possible for animal hair to be on the garment as no animals are in our premises. I'm disappointed that despite this being clarified and subsequent emails exchanged you included this in your review despite the misreading of our emails being discussed.

Kind regards

Ben
Millie & Ralph

Avaliado com 5 de um total de 5 estrelas

We went in today looking for a travel…

We went in today looking for a travel system. The staff were very helpful, answered so many questions and were extremely friendly. We didn’t realise the stores closing time and offered to come back another day to complete our purchase, but the staff went above and beyond to look after us despite this. I would highly recommend them!

21 de março de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Gorgeous outfit & excellent quality

The outfit I purchased for my daughter and gorgeous Grandson Theo arrived and it's absolutely beautiful...unfortunately as he's so tiny it drowned him but he still looked extremely cute all the same. The quality was great and the service was fabulous too.

12 de março de 2026
Avaliado com 1 de um total de 5 estrelas

Sizing way off

Sizing was 3-6 months but was way too small for that size. My granddaughter is 6 weeks and it didn’t fit her. Then I had to pay for a return. Had a reply post posting this about the size guide I could have used. That’s my point. It says 3-6 months 12.5 pound up. My granddaughter is 10lbs and it didn’t fit.

12 de março de 2026
logotipo da Millie & Ralph

Resposta de Millie & Ralph

Hi Jackie

Thank you for taking the time to leave a review. I'm sorry to hear that the item didn't fit and can see that this was refunded today for you. We do offer a full size guide on our website including height and weight guides for all sizes. I'm sorry you felt that your experience with us warranted a 1 star review. Although we aren't able to offer free returns as a small business we do offer a fully tracked return option with a deduction of £2.50 which is subsidised by ourselves as we don't pass on the full cost of this.

Kind regards

Ben
Millie & Ralph

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