Millie's Cookies Avaliações 19.446

Zero stars. I ordered my birthday cookie a month in advance so it could arrive on my birthday without any issues. I checked the delivery updates on the day of my birthday and it says delivery for another working day. What am I suppose to do with that? I rang the office to see if made a mistake and I didn't. I told them to refund me but they said I should wait until it gets delivered then refuse it then they will check if I qualify for a refund. Waste of time and money. WORST Birthday! I set the bar so low of my birthday and still got disappointment. Never again!

I’m really disappointed with my recent order from Millie’s Cookies.

I specifically selected a delivery date of Monday 13th for a birthday (Tuesday 14th), but the cookie was delivered two days early on Saturday. This completely defeated the purpose of choosing a delivery date in the first place.

What’s more frustrating is that by the time of his birthday, the cookie was already on day 4 of its 5-day freshness window — which does impact the quality for a special occasion.

Customer service acknowledged my complaint but ultimately refused to offer any resolution, stating that delivery dates are only “estimated” and may arrive “slightly earlier.” In my case, two days early is not “slightly” and this was never made clear at checkout.

I also asked for the complaint to be escalated and never received a response.

If delivery dates cannot be relied upon, this should be clearly stated before purchase, otherwise customers are being misled.

Really disappointing experience, especially for something meant to celebrate a child’s birthday.

Dreadful, giant cookie arrived badly damaged and broken, partly squashed and part of the wording illegible, what a waste of money. Very dissatisfied won't be ordering again

We ordered 3 crêpes, 2 coffees, 1 hot chocolate, and 1 pain au chocolat. The total bill was 35 euros, which I paid by Visa credit card. At the time of payment, the transaction was not processed immediately, despite it being a Monday during normal business hours. One day later, the transaction was processed as a delayed transaction for 68.30 euros, almost double the agreed amount. In addition, the staff member did not offer us a receipt or a credit card payment confirmation, which is a violation of legal requirements. I request an explanation for this discrepancy and a prompt refund of the overcharged amount.

Ordered a large double cookie for my son several weeks in advance. Picked up from Braehead shop a week ago at the earliest time. Family celebration the day and the cookie was very hard.
Raised this immediately to Millie’s who don’t want to help as no one else had any issues with that batch??? Because no one else had an issue, or had similar experiences and raised it means I pay £27 for a terrible product?

Had an unexpected stop at Glasgow Fort store.
Disappointed does not even come close!
Purchased 4 mixed flavour cookies, they were so small and so thin that when removed from the bag, they promptly fell apart! Had originally bought them as a little treat for my daughter who is currently in hospital! Safe to say, I did not give her them! Waste of money & wont be returning! Do better @milliescookies

DHL said the delivery was refused which is untrue and it is absolutely impossible to get through to Millie’s cookies customer service.

Ordered a large cookie from Millie’s Cookies for my daughter’s 18th birthday and it was lovely. It tasted really fresh, looked great, and made the occasion extra special. Everyone enjoyed it—would definitely order again.

I order for my kids birthdays every year! Amazing cookie cakes !

Day 3 no cookie and no refund. I did get an email saying the week old cookie it's late and I. It's way. After I told them it's no longer needed. And still no refund. Definitely order from somewhere else

The cookie was so delicious I picked it up from London Paddington and took it with me to Norfolk for a family members birthday after a whole day of travelling the cookie tasted amazing like it was freshly made. The workers were super friendly and the overall experience was great!

It was supremely easy to order and I was able to get next day delivery even on a Saturday
It arrived in beautiful condition an hour before DPD said it would. A huge relief.

I rated 1 star, for the fact their delivery service is not suitable for delivering to a business, as you know majority of businesses close at 5pm. And using a company as DHL to deliver fresh food goods it's just a bad choice all together. When they specialised to deliver big or small parcels from what not company. I am blaming the Millie's Cookies for this bad choice. I will never order again from you guy's. PS: (the cookie will not arrive in time for the business hour's, and DHL will probably keep it on a dusty shelf or van till they will redeliver!)

Ordered online, unaware that further customisations weren’t available unless ordered in store (called my nearest store to make changes after the internet order). Not made clear on website.
The cookie cake was delicious and fresh.

I have ordered from Millie's Cookies online for a lot of years now and also been a regular customer instore. We often order their cookie cakes since my partner prefers them to shop bought birthday cakes.

For his birthday I tried something different and ordered a selection of cookies, so we could have several flavours rather than just the one cake flavour.

Unfortunately it never arrived - it was due on Wednesday 8th and due to poor service from DHL did not come as planned. I have never had this issue from Millie's Cookies before. However, it was quite easy to get in contact with them to let them know.
The customer service person was very responsive, and offered another replacement or a full refund. I opted for the latter and it was actioned straight away.

Although over the years of ordering from here, we have never had a problem, I (and other family members) have had this issue with DHL. I would suggest that Millie's Cookies check the reviews on DHL which are all similar to my personal experience and choose an alternative logistics partner - one which is more reliable.

As a side note, Millie's Cookies did let me know that DHL marked my parcel as missing in transit. I have yet to hear this from DHL themselves, but their tracking just keeps adding a business day at a time (currently waiting for it to arrive on Tuesday 14th April....).

Would be 5* if it weren't for Millie's Cookies choice of delivery partner - the only let down really.

Lovely cookies great for birthday if you don’t like cake would definitely recommend

Great option instead of a cake
Son loved it and tasted great

I ordered a cookie well in advance for Easter. It said it would be shipped on the 1st and arrive on the 2nd. It arrived on the 2nd with a very clear sticker from DPD that it had been picked up on the 31st. The cookie was hard and no one would eat this. It cost £32 plus delivery. I contacted Millie’s and they were pleasant and offered a voucher, I offered course asked for a refund instead. No one at Millie’s mentioned anything about a partial voucher cost or a partial refund they just agreed and then I got an email stating I would get a £10 refund. I spent nearly £40. I called and was told a manager was dealing with it. The manager emailed to tell me I could t escalate anywhere apart from trading standards and that £10 was more than anyone else would have received. At no point in any emails did anyone mention £10 until they sent it to my bank. How can I replace the item I bought with £10? Absolutely terrible service and I will never use Millie’s again and I will ensure I tell everyone I encounter and will follow up with trading standards. I advise you steer clear but looking at recent reviews it seems standard behaviour which is very concerning.

Will never use again. Just received the COLDEST reply from “customer services” about my order for a poorly relative.
Sometimes I need to remind myself to support the smaller businesses because the larger ones really couldn’t care less about their customers.

All my kids love a giant cookie on their birthday