My daughter has been a patient for over two years, she missed ONE appointment recently and was immediately charged a no show fee. It’s near impossible to get in touch with staffers and utterly beyo... Ver mais
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Veja o que dizem as avaliações
They completely wasted my time. I asked in the beginning of the session three times whether they could prescribe meds without a physical visit, and they said yes. After an hour of questions, they fina... Ver mais
They charged me an incorrect amount twice and refused to give me any paperwork to support the charge, not even a billing invoice. They lied and said my insurance told them they were charging the c... Ver mais
A empresa respondeu
I have a multitude of mental health disorders, making it difficult for a Primary Physician to treat and medicate properly. I felt very lost and fearful I would never get off the waitlist for a Medicar... Ver mais
Detalhes da empresa
Escrito pela empresa
Mindful Care is a modern mental health care provider dedicated to delivering accessible, affordable, and high-quality care to individuals seeking support for their mental well-being. Our services include psychiatric evaluations, medication management, and therapy, all provided through convenient in-person and virtual appointments. At Mindful Care, we prioritize a patient-centered approach, ensuring that each individual receives personalized care tailored to their unique needs. Our mission is to make mental health care accessible to everyone, offering timely appointments with compassionate providers who are committed to helping patients achieve their wellness goals.
Informações de contato
Estados Unidos
- mindful.care
2,2
Ruim
23 avaliações
Sem histórico recente de pedidos de avaliações
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After 9 months worth of visits with…
After 9 months worth of visits with mindful care, out of the blue I got a link telling me I had a huge outstanding balance with no explanation.
I really thought it was a mistake, but apparently they truly hadn’t bothered to follow up with my insurance that did not cover their visits. I specifically chose mindful because when I called to ask about using them they told me they took my insurance.
But they didn’t, and they never bothered to tell me there was any sort of problem with my insurance until I had to ask what was going on and even ask for the actual invoice since all they sent me was a link to put in my credit card information.
I have had numerous other problems with them, including another time where they said a new provider didn’t take my insurance, only to turn around 5 minutes later and say they did and that was only a month ago so they had to have known at least then that there was a problem going on.
Overall, feels like I got scammed.
5 de julho de 2023
Avaliação não solicitada
Resposta da mindful.care
We understand the concerns you've raised regarding your billing and insurance experience with us. It’s important to us that our patients have clear communication and transparency regarding their care, and we recognize that this situation did not meet those expectations.
Your feedback highlights areas where we need to improve, particularly in ensuring that patients are informed about insurance coverage issues in a timely manner. We will be reviewing our processes to prevent similar situations from occurring in the future.
If you need further clarification on your billing situation, please contact our billing support team, and we will work with you to resolve this matter.
Thank you for bringing this to our attention.
Best regards,
The Mindful Care Team
Poor follow up and care
The company does not explain any process. they bill and don't give an explanation. The intake was not a session, but billed with no plan. they bill for appointments that were not scheduled. No therapy available for months. Billing has no information and does not contact back. Very unprofessional manner. Whole program seems sketchy
25 de maio de 2023
Avaliação não solicitada
Resposta da mindful.care
We take your concerns seriously and understand your frustration regarding the lack of communication and transparency in our billing process. It’s clear that there were significant issues with the way your account was managed, from unexplained charges to difficulty in scheduling therapy sessions.
Your feedback highlights areas that need immediate attention, particularly in ensuring that billing information is clear and that patients receive timely communication about their care. We are committed to addressing these concerns and improving our processes.
If you need further assistance or clarification regarding your billing or care, please reach out to our support team.
Thank you for sharing your experience with us.
Best regards,
The Mindful Care Team
They charged me an incorrect amount…
They charged me an incorrect amount twice and refused to give me any paperwork to support the charge, not even a billing invoice. They lied and said my insurance told them they were charging the correct amount. I spoke to my insurance and mindful never even called them.
The providers are absolutely terrible and constantly send incorrect scripts and take days to correct their mistakes. There's no way to directly contact the providers.
They also advertise that they provide therapy services but it's not even actual therapy. This place is either a complete scam or EXTREMELY poorly run.
20 de março de 2023
Avaliação não solicitada
Resposta da mindful.care
We understand your frustration with the issues you've described, including incorrect charges, lack of billing transparency, and difficulties with our providers. It’s important that patients receive accurate billing information and have confidence in the care they receive.
Your experience highlights significant concerns that we need to address, especially regarding the accuracy of billing, communication with insurance, and the quality of our services. We are committed to reviewing these processes and making necessary improvements to ensure better patient experiences.
If you need further clarification or assistance with your billing or care, please contact our support team.
Thank you for bringing these issues to our attention.
Best regards,
The Mindful Care Team
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