MiniLabsters Avaliações 265

Absolutely brilliant customer service very quick and very helpful. Lovely idea with the microscope for kiddies to explore. Lovely company 😌

I haven't recieved my order yet, but I made a mistake and ordered 2 instead of 1. They fixed my mistake immediately. Refunded half of the order and seem very friendly. I'll update my review after receiving the mini scope.

Emailed about shipping to Canada,and i received a quick reply to my question.

Great customer service, polite and quick to reply!

My purchase was marked as delivered but never showed up. I emailed customer service and they got right back to me. They sent a completely new order free of charge, I’ll let you know if it arrives.

My ordered said it was delivered, but I never actually received it. I emailed their customer service, and Marc was super helpful! He immediately sent me a new order. The customer service was quick, very kind and polite, and super helpful. I am so so excited to get the package! I just know my kids are going to love it!

I accidentally ordered more MiniLabsters than I needed. It was charged immediately to my credit card HOWEVER I reached out to the Company and they were fantastic with their help in resolving my issue. Thank you your service was great!!

There was an error in my purchase, in fact I accidentally bought an extra item but I only realized this error when completing the transaction. So I wrote an email to the information team and in just a few hours I had already received a refund and the whole problem was solved. A truly effective team! Special thanks to Marc!

Excellent Customer Service; very quick with helping me with my query. Looking forward to receiving the mini microscope, my son is going to love looking for critters in the garden!

A really brilliant product and when I needed assistance from customer service - the response was swift and was resolved immediately. Would definitely recommend this company

Very fast and kind service when there was a problem with the order. This was my first but definately not last time ordering from them!

I love the products this company has. Really great quality! Several family members have purchased the mini microscope and we have trouble getting it off the adults to let the kids use it .
I had a slight mishap with my order ( my fault ) so emailed them and got a quick reply with a great solution. Really good comms and nice people to work with

Great customer service. After placing my order I realized I used an incorrect shipping address so I reached out via email to customer service about changing
the shipping address. Their customer service replied to my email within minutes, confirmed with me the corrected shipping address. It certainly gave me confidence in doing e-commerce with this company.

Customer support was extremely helpful, and responded in a very timely manner

The customer service was very helpful
I needed corrections in my shipping information and these were made quickly, accompanied by such nice communication.

This is so much fun! It does work best when looking at specimens under a piece of glass. So definitely get the slides if you don't already have something similar.

It’s so cool to be able to see details of living things through the microscope.

I ordered and then realised that my grandson was getting the microscope from his other grandparents so I emailed before it was sent out. Francis responded immediately and refund made without any hassles. Such an ex company to deal with and hope I can purchase again soon. Thanks Frances you’re a gem :)

Purchased two mini microscopes and then clicked a button and it automatically charged me for more. Which wasn't great however when I got in touch the response and refund was immediate, which is rare in the days of the customer service cogs.

Totally understand that mistakes happen but it's how organisations respond to it.

Service was fantastic.