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Veja o que dizem as avaliações

Avaliado com 2 de um total de 5 estrelas

I had a disappointing experience with Mini Rodini’s returns process. I sent items back through the proper channels at my own expense, but no refund was issued. Months later, when I went through my ban... Ver mais

A empresa respondeu

Avaliado com 1 de um total de 5 estrelas

It’s been nearly a week since I first contacted MR as they have sent me the wrong item. I have not had any response. I’ve since sent two follow up messages using their customer service email and their... Ver mais

A empresa respondeu

Avaliado com 2 de um total de 5 estrelas

Bought a dress in the sale for £40, half price, was £80, and the quality of the fabric is terrible, so many patches on a black dress where you can see white underneath, as if it has been stretched and... Ver mais

Avaliado com 2 de um total de 5 estrelas

I ordered a 150€ expensive jacket and after 10 days I was really wandering about the parcel. After checking the statues of delivery I contacted the Customer Service and the reply was just: your orde... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Loja de Moda Infantil
  2. Loja de Roupas para Bebês

Escrito pela empresa

Mini Rodini is born and raised with the vision to make clothes children love to wear, without compromising with environmental or social aspects of the production. Explore our selection of kids and baby cothes made in sustainable materials such as GOTS certified organic cotton, recycled polyester and soft Tencel™ Lycoell.


Informações de contato

1,9

Ruim

O TrustScore é 2 de um total de 5

36 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 33% das avaliações negativas

Normalmente responde dentro de 1 semana

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 1 de um total de 5 estrelas

Bad costumer service!

I’ve been shopping Mini Rodini for a long time, and never had any problems. But last time I placed an order, something went wrong, and I paid twice the amount I was supposed to.
Now, Its impossible to get a hold of costumer service. I’ve been trying for more than a month! Writing them e-mails, calling and Messenger on Facebook, wit they saw, and never answered! So bad!

8 de fevereiro de 2022
Avaliação não solicitada
logotipo da Mini Rodini

Resposta da Mini Rodini

hank you for your feedback! We regret that you had a bad experience of shopping with us. We would love to help you with a better experience next time. Feel free to contact our customer service help@minirodini.se again and we will be help you.
xxx
Best regards
Max
Mini Rodini

Avaliado com 5 de um total de 5 estrelas

Top quality

Top quality products for children and fast delivery

2 de fevereiro de 2022
Avaliação não solicitada
logotipo da Mini Rodini

Resposta da Mini Rodini

Thank you for your feedback!
Best regards
Max
Mini Rodini

Avaliado com 4 de um total de 5 estrelas

Fun and playful children clothes

Fun children clothes and great customer service after a super annoying delivery experience with a Budbee delivery.
If shipping work next time we will give them 5 stars.

8 de abril de 2021
Avaliação não solicitada
logotipo da Mini Rodini

Resposta da Mini Rodini

Dear Martin!
We are sorry to hear that your delivery took longer than expected. Feel free to contact our customer service help@minirodini.se and we will be happy to help you.
Best regards
Julia
Mini Rodini

Avaliado com 1 de um total de 5 estrelas

Only part of order received

Only part of order received. Email customer service is nice but confused and clueless. Spent hours in queue for phone service - never got through... Recommend to buy through other shops than their own online shop if want their products.

Update to response: i did get in touch w Customer service. Not helpful and awful attitude!

29 de janeiro de 2021
Avaliação não solicitada
logotipo da Mini Rodini

Resposta da Mini Rodini

Hey!
Thank you for your feedback! We regret that you had a bad experience of shopping with us. We would love to help you with a better experience next time. Feel free to contact our customer service help@minirodini.se again and we will be help you.
xxx
Best regards
Julia
Mini Rodini

Avaliado com 1 de um total de 5 estrelas

Never order at the brand website

Never order at the brand website. I like the clothes but the customer friendlyness is super bad! If you want mini rodini order it at a retailer website or in a store.
I ordered twice at the brand website. The first time my returns were not processed. And at the end, after of a lot of e-mails, I received my returns back home and had to keep it.
The second time there was a special discount. After ordening I noticed that I had to fill in a special code during the order process which I didn’t. I e-mailed mini rodini but didn’t get the discount. The special discount was only for a short time and it was my fault.
I spend a lot on mini rodini clothing, but from now on not anymore.
Hopefully you have better experience with this company.!

30 de setembro de 2019
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

favourite brand for my daughter!

Love mini Rodini such soft and fantastic quality. It’s a go to for special occasions for us or just for general wear. Never been dissipointed and the patterns always turn heads had so many compliments. Favourite brand for my daughter. If I could post photos with this review I would. Loooooove then!

27 de janeiro de 2019
Avaliação não solicitada
Avaliado com 3 de um total de 5 estrelas

Always technical problems

Love the clothes and the brand, but they always seem to have technical difficulties. You never know if your order has been processed or if there was “some problems” and you just missed out on the sale or that specific promotion. Thus, I would not count on getting my stuff from the actual company but rather go to a good retailer instead.

11 de janeiro de 2019
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Up market brand shows Chinese quality

When someone gives you a t-shirt from this brand as a present, one would expect the "upmarket" brand to look great on your baby. well that is not the case here: after a gentle wash on the washing machine (yes, we mommies must wash clothes before babies can wear it, hygiene reasons) the t-shirt came out peeling like a onion; the pattern just fell appart, leaving this so call "funky", expensive brand looking like an old cheap t-shirt bought from a doggy retailer. I contacted customer service and i was shock by the rudeness thrown at me: nevermind it was a present, one has to have the receipt from the shop it was bought. they obviously don't know the responsibility for the faulty product lies on the producer and not the retailer. what was more shocking is that a brand that advertiser itself as a "upperclass" baby clothes sells products that looks great but in reality are wear and throw away. I didn't have the receipt... they lost a customer. stay away!

26 de abril de 2016
Avaliação não solicitada

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