Recently caught a noise issue at 1am. automatically messaged the guest and resolved the issue before any complaints without even waking me up. If you're running an Airbnb, this is essential
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Veja o que dizem as avaliações
Minut is an absolute must for our Vacation Rental. It has been a Godsend in providing noise monitoring with communication to our guests. The AI feature integrated with AIRBNB is excellent to inform o... Ver mais
A empresa respondeu
Köpte en larm som automatiskt kunde känna av när jag var hemma eller inte. Det var praktiskt med ett larm som aktiverades och avaktiverades automatiskt - även om det inte fungerade till 100 %. Se... Ver mais
När ni går ut och säljer er vara med en utlovad funktionalitet (som tydligt deklareras att denna skall ingå utan kostnad) och sedan efter något år nu skickar ut ett mejl där ni väljer att avgiftsbeläg... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
With no invasive cameras or complicated setup, the innovative all-in-one design allows you to monitor and protect your home from anywhere in the world.
Informações de contato
Baltzarsgatan 23, 211 36, Malmö, Suécia
- hello@minut.com
- minut.com
3,3
Bom
517 avaliações
Respondeu a 75% das avaliações negativas
Normalmente leva mais de 1 mês para responder
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
you can't get in touch with minut to…
you can't get in touch with minut to cancel my subscription
9 de abril de 2026
Avaliação não solicitada
Resposta de Minut
Hi John,
We’re sorry to hear about your experience. You should be able to cancel your subscription directly from your account, but we’re happy to help make this as smooth as possible.
Please email us at hello@minut.com, and we’ll take care of this for you. Our support team should also be reaching out to you shortly.
Thanks for your patience, and we’ll get this resolved as quickly as possible.
Best,
Minut Team
je recommande
9 de abril de 2026
Easy to install and helped me manage my…
Easy to install and helped me manage my STR better
16 de março de 2026
Avaliação não solicitada
Resposta de Minut
Hi Ryan,
Thanks so much for sharing this!
We’re glad to hear the setup was smooth and that Minut is helping you manage your short-term rental more effectively, that’s exactly what we aim for.
Appreciate you being part of the Minut community!
Best,
Minut team
Superhost essential
Recently caught a noise issue at 1am. automatically messaged the guest and resolved the issue before any complaints without even waking me up. If you're running an Airbnb, this is essential
31 de março de 2026
Avaliação não solicitada
Resposta de Minut
Hi Ben,
Love hearing this, that’s exactly the kind of seamless experience we aim to deliver.
Catching issues in real time and resolving them automatically (especially at 1am!) is a game changer for both peace of mind and guest experience.
Really appreciate you sharing this, and glad Minut is helping keep things running smoothly
Best,
Minut team
Easy tool to understand what's going on in the properties
As a property manager handling multiple short-term rentals, Minut has become an important part of our operations. It gives us peace of mind by helping monitor noise levels and occupancy without compromising guest privacy, which is something we really value.
The setup is straightforward, and the alerts allow us to act quickly before small issues turn into bigger problems. It’s especially helpful in preventing parties and maintaining good relationships with neighbors.
If you’re managing several properties and want a non-intrusive way to protect them, Minut is definitely worth considering.
25 de março de 2026
Avaliação não solicitada
Resposta de Minut
Hi Ricky,
Thank you so much for the thoughtful review!
We’re really glad to hear that Minut has become a valuable part of your day-to-day operations and helps bring peace of mind while managing multiple properties. Balancing effective monitoring with guest privacy is core to what we build, so it’s great to see that reflected in your experience.
We appreciate you recommending Minut, and we’re always here if you need anything as you continue to scale your portfolio.
Best,
Minut team
Minut is an absolute must
Minut is an absolute must for our Vacation Rental. It has been a Godsend in providing noise monitoring with communication to our guests. The AI feature integrated with AIRBNB is excellent to inform our guests of any questions or concerns they may have. I would not rent without MINUT!
23 de março de 2026
Avaliação não solicitada
Resposta de Minut
Hi Susan,
Thank you so much for your kind words! We're thrilled to hear that Minut has been such a valuable part of your vacation rental setup. It’s great to know the noise monitoring and our AI features are making a real difference for you and your guests. We truly appreciate your support!
Best,
Minut Team
Easy to use and when it gets loud i know
Easy to use i get message when the noise is too loud, i send a message and it goes down.
17 de março de 2026
Resposta de Minut
Hi Kathy,
Thanks for your feedback! We’re glad to hear it’s been easy to use and that the real-time alerts help you quickly resolve noise issues. That’s exactly what we aim for. Let us know if there’s anything else we can do to improve your experience!
Best,
Minut Team
La detección de humo de cigarrillos es…
La detección de humo de cigarrillos es una completa estafa, te lo venden como una revolución para alojamientos turísticos, lo cierto es que lleva 1 año entero instalado, han fumado 2/5 partes de mis reservas y esto no ha detectado nada, incluso yo lo he testeado fumando en una habitación cerrada y nada. Te has comido una subscripción mensual por la cara.
14 de março de 2026
Avaliação não solicitada
Worst customer service
Worst customer service. You just get stuck in AI hell. If the device doesn't work, they take you through a bunch of steps and then abandon you after you did what they told you to do. You can't call them. You can't reach anyone except their AI robot so you go around and around in circles. The minute another company makes a device like this, I will cancel all my subscriptions and throw these ones out. But for now, I am stuck in AI hell trying to get something I paid for to work.
2 de fevereiro de 2026
Avaliação não solicitada
Resposta de Minut
Hi Shara,
I’m really sorry to hear how frustrating this experience has been. Thank you for your patience while trying the troubleshooting steps.
I do want to clarify that our human support team is not available on weekends, which can sometimes cause delays. That said, your message was picked up and responded to first thing Monday morning as soon as the team was back online. We’re absolutely here to help get this resolved for you.
You’re not stuck, and we won’t abandon the issue. If the previous steps didn’t fix the problem, we’ll move forward with the next solution right away. Please reply with any updates since you last tried the troubleshooting steps, and we’ll take it from there.
We appreciate you raising this, your experience matters, and we want to make sure your device works the way it should.
Best,
Minut Team
How refreshing for something to work 100%
How refreshing to use something that works perfectly!!
This unit is truly amazing. Constant stats on thr property. The biggest plus is that the risk of noise to neighbours is drastically reduced. Also, the battery has lasted almost a year on a single charge, how they managed to design this is fantastic. Well worth the subscription.
12 de janeiro de 2026
Avaliação não solicitada
Resposta de Minut
Hi Brian,
We’re thrilled to hear that the sensor has been working so well for you and that the constant property insights and noise monitoring are making a real difference. We really appreciate you being a customer and taking the time to share your feedback.
Best,
Minut Team
Do not buy their products
Do not buy their products, it was free when we original started, then it went to £69.00 then it went to £120.00 now they want £840 per year for our one property.
8 de janeiro de 2026
Avaliação não solicitada
Resposta de Minut
Hi Dominic, thanks for getting in touch and sharing your feedback.
I’d like to clarify one important point to avoid any confusion. Our standard subscription price has not increased in the way described. Our core plan has been £120 per year per property, and this pricing has remained consistent.
If you’re seeing a higher amount, such as £840, this usually means one of the following:
- There are multiple properties or subscriptions associated with the account, or
- An additional service or add-on may have been included by mistake
From what you’ve described, this sounds more like a billing issue or misunderstanding rather than a change in pricing.
To make sure this is resolved quickly and accurately, please reach out to our support team at hello@minut.com. They will be happy to:
- Review your account in detail
- Explain exactly what was charged and why
- Arrange a refund right away if anything was billed incorrectly or in excess
We take pricing transparency seriously and always want to ensure everything is clear and fair. Once our team can look at the account details, they’ll make sure this is sorted as quickly as possible.
Best regards,
Minut Team
Dont buy
Dont. They sell you a product on a free plan, and suddenly booom they remove the free plan.
14 de janeiro de 2025
Avaliação não solicitada
Resposta de Minut
Hi Kenneth,
We share your frustration and want to set things right. In 2021, we made the difficult decision to discontinue the Starter plan due to widespread misuse that allowed individuals to circumvent the paywall.
To maintain the quality and integrity of our service we are dependent on subscription revenue and it wasn’t fair that some people had to pay for others.
We value all our customers and are committed to offering fair and transparent services. While we can’t offer our services for free, we are constantly working to improve our offerings and provide competitive options that ensure the best possible experience.
If you no longer want to use Minut services, we offer a buy-back program for devices bought with the Starter plan.
If you want to make use of this program or have further questions, please don’t hesitate to reach out to our support team hello@minut.com.
We appreciate your understanding and continued support.
Best,
Minut Team
This product saves me from neighbours…
This product saves me from neighbours who make up stories. My Airbnb is a corner unit with an inside wall neighbour who loves to bang on the walls if we even walk around. With this product we have empirical data on the truth behind the noise, and we have yet to have an incident that we could not handle.
Highly recommend as this product also pairs nicely with Airbnb guests.
9 de maio de 2025
Beware of this company
Beware of this company. They look £120 for a subscription, I tried to sign my device up but needed to update wifi, they claimed the new WiFi meant it was a new site as such subscription wasn’t valid and subsequently refused to refund me.
25 de outubro de 2025
Avaliação não solicitada
Resposta de Minut
Hi Keith,
We are sorry for the frustration this caused.
Changing Wi-Fi alone does not invalidate a subscription. If your setup was mistakenly treated as a new site, our support team can review and correct this.
Please contact hello@minut.com with the email used on your account. The team will check what happened, explain any charges, and issue a refund if anything was billed incorrectly.
Best,
Minut Team
Make you pay over 100 EURO for a device…
Make you pay over 100 EURO for a device and then after some time it stopped working. Minut say you have to pay a monthly fee to get it to work again. They didnt mention anything about a trial period when you bought it.
1 de novembro de 2024
Avaliação não solicitada
Resposta de Minut
Hi Martin,
We share your frustration and want to set things right. In 2021, we made the difficult decision to discontinue the Starter plan due to widespread misuse that allowed individuals to circumvent the paywall.
To maintain the quality and integrity of our service we are dependent on subscription revenue and it wasn’t fair that some people had to pay for others.
We value all our customers and are committed to offering fair and transparent services. While we can’t offer our services for free, we are constantly working to improve our offerings and provide competitive options that ensure the best possible experience.
If you no longer want to use Minut services, we offer a buy-back program for devices bought with the Starter plan.
If you want to make use of this program or have further questions, please don’t hesitate to reach out to our support team at hello@minut.com.
We appreciate your understanding and continued support.
Best,
Minut Team
Disingenuousness
I just shared my thoughts on the survey.
The phone screens are not intuitive. It is time consuming and challenging to go from screen to screen to get the necessary information.
Additionally, it is disingenuousness to sell monitors that are lesser in quality and then you come up with a better product (cig smoke) then charge us more for the upgrade. Should we be grandfathered into a lesser pricing? We have hjelped you get more popular with purchasing your equipment then you charge us more to get upgrades--shame on your company.
23 de outubro de 2025
Great technology, amazing
Fantastic monitor could not recommend highly enough. It works.... The minut detector has given me piece of mind about renting out my property on Airbnb. I have two properties and will get the detector for the second one now. This is the most efficient way to monitor guests without confrontation. I have a sign explaining what the monitor does and since installing no-one has smoked in my property and noise has been detected which I normally would not know unless the neighbours complained.
24 de setembro de 2025
Device works great
Device works great. Takes a different approach to home monitoring which was very appealing to me. In several years of use now have been very pleased with both device performance and the App used to control and report to me. Very clever and unique to my knowledge.
17 de setembro de 2025
Die Devices sind gut, ein Problem
Die Devices sind gut, etwas teuer vielleicht aber sehr hochwertig. Ich hoffe dass sie im Club mit Nebelmaschine auch lange funktionieren.
Es gibt leider ein Riesen Problem: man kann nicht pro Device das Noise Threshold einstellen sondern nur pro Objekt Innen/Aussen, das ist kompletter Schwachsinn wenn man wie wir ein Club haben. Der Support (Brittney) war bisher nicht hilfreich. Eine extra Einheit könnte ich für 150€ anlegen aber wäre zu teuer.
5 de setembro de 2025
Avaliação não solicitada
Very happy with Minut
I love to know I can be aware of possible crowd events ie smoking in my house it gives me peace of mind while preserving guest privacy. Humidity monitor also useful for leaks so am grateful for Minut and great they detect both cigarette and marijuana.
18 de setembro de 2024
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