Mionza Fine Jewelry Avaliações 56

O TrustScore é 4 de um total de 5

4,0

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Well when. It arrived, I thought that it was a beautiful peice, kind of thin, but it was ok, just beautiful, I like how they did the engrave of her name, all in all it was made with love!!!!!

Avaliado com 5 de um total de 5 estrelas

Mionza supplies great jewelry, matching and even exceding expectations. I bought this particular piece bracelet for my girlfriend for Christmas. It came just as described with a certificate of the gol... Ver mais

Avaliado com 1 de um total de 5 estrelas

This company is an absolute waste. Please do not waste your money! They advertise the complete opposite of what they send you. I received a customized “solid” gold pendant that was thinner than paper.... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

When I saw the cross necklace and pendant, I knew it would be perfect for my daughter. I received it promptly. It was encased in an elegant looking box. The necklace surpassed my expectations. I... Ver mais

Detalhes da empresa

  1. Joalheria

Escrito pela empresa

Mionza Fine Jewelry was founded by sisters, second-generation jewelers, and owners of a well-known retail and wholesale jewelry company that has been in continuous operation since 1980. Mionza is a women-owned jewelry brand. What Does Mionza Offer? With our experience in the industry, Mionza offers inspiring happiness through its collections and affordable prices. The strength of our company lies in our attention to the expectations of our global customers. Feel Special WITH MIONZA! What Makes Us Different? Customer Oriented Sales: Our key principle is to enrich the lives of our customers in every aspect We are not the Same: We are open to change and development. We are listening to you We receive comments from our customers about our products and services at every opportunity and suggest solution-oriented approaches.


Informações de contato

4,0

Muito Bom

O TrustScore é 4 de um total de 5

56 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 40% das avaliações negativas

Normalmente responde dentro de 1 semana

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

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Avaliado com 5 de um total de 5 estrelas

Well when

Well when. It arrived, I thought that it was a beautiful peice, kind of thin, but it was ok, just beautiful, I like how they did the engrave of her name, all in all it was made with love!!!!!

3 de março de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Mionza sell fraudulent jewelry.

Purchased this bracelet Oct 25, 2025 delivered Nov 5, 2025 for my baby and it broke in half. The baby was not wearing right away up until November 19th. I Paid a lot of money $310.85 to be exact( had a chance to look at my receipt). Patiently waited for this disappointment to be delivered to me; for a cheaply made bracelet I could have purchased at Walmart for a better quality. I love going to etsy to support small businesses. But never again. Mionza customer service team are extremely rude, defensive, unreliable and committing fraud. Their excuse was they have over 2,000 purchases therefore it is my baby's fault for their cheaply made bracelet to have been broken. Maybe this time your business messed up this bracelet. The engraved metal is extremely soft and extremely bendable. They did not even try to fix their fraudulent bracelet or refund me back the money. I will be reporting them to BBB.

25 de dezembro de 2025
Avaliação não solicitada
Avaliado com 2 de um total de 5 estrelas

Box was dirty and damaged and they…

Box was dirty and damaged and they would not send new box

13 de novembro de 2025
logotipo da Mionza Fine Jewelry

Resposta de Mionza Fine Jewelry

Hello,

Thank you for reaching out. We’ve carefully reviewed your order, and according to our inspection records, there was no damage to the box at the time of shipment.

We always aim to deliver every piece in perfect condition, and we’re truly sorry if your experience was anything less than that.

Best Regards,
MIONZA Customer Service

Avaliado com 1 de um total de 5 estrelas

This company is an absolute waste of money

This company is an absolute waste. Please do not waste your money! They advertise the complete opposite of what they send you. I received a customized “solid” gold pendant that was thinner than paper. The pendant was bent, heck a paper clip hold up better than the pendant. And when I tried to get a refund they would not honor it. I left a negative review, and they got upset and deleted my 1 star review. They keep ask the good reviews so others can fall victim!!!

8 de outubro de 2025
logotipo da Mionza Fine Jewelry

Resposta de Mionza Fine Jewelry

We’re truly sorry to hear that you’re disappointed with your purchase, and we appreciate the opportunity to clarify a few important details.

All of our jewelry is crafted from authentic 14K solid gold, as described in each product listing. Every item is carefully handmade and quality-checked by four separate team members and our workshop before shipment to ensure accuracy and craftsmanship. You are, of course, welcome to have your piece inspected by any certified jeweler — it will confirm its gold purity.

Regarding returns, as clearly stated on both our website and product pages, customized and personalized jewelry cannot be returned, since each piece is uniquely made to order. For non-personalized items, we offer a 30-day return window.

We want to assure you — and all readers — that we do not delete or filter reviews. We welcome all feedback, whether positive or negative, as it helps us continue to improve.

We understand that this experience was not what you expected, and we truly wish the situation had been approached in a more constructive way. Our customer service team remains available to discuss any factual concerns directly and respectfully.

Kind regards,
The MIONZA Team

Avaliado com 3 de um total de 5 estrelas

Item much smaller than pictured on the…

Item much smaller than pictured on the model.

16 de setembro de 2025
logotipo da Mionza Fine Jewelry

Resposta de Mionza Fine Jewelry

Thank you for your feedback—we really appreciate you taking the time to share your thoughts.

We’re sorry to hear the item felt smaller than expected. All of our photos are taken with real models and sized accurately to reflect the true proportions of each piece. That said, your impression matters to us, and we’ll absolutely take this into consideration as we continue improving how we present our designs.

Thank you again for choosing MIONZA.

Best Regards,
MIONZA Customer Service

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