Missguided Avaliações 

Cannot seem to return an item. It is shocking !! Every time I have tried their website doesn’t recognise the order number. I have tried to email too, however the email bounces back. Do not order from here !! Shocking customer service .

If a zero rating was possible, that's what I would assign. Trying to arrange a return for 4 weeks, no response or solution on this. Do not order with this company!

Avoid at all costs unless you want to waste your money i bought a skirt and top when arrived they were completely see-through not as described on the website I had a nightmare trying to return they said return tracking post i did they received it i have emailed no reply what they do is completely illegal and against the Consumer Rights Act 2015

I returned a parcel 24 days ago. Ive sent the return receipt and still no refund despite them saying its yet to be processed. Really disappointing. Do if you're looking to return please be wary it takes ages. The items are also now shein as stated on the parcel bag. And with high prices.
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I ordered from missguided in july sent items back ans still no refund absolutely disgusting customer service don’t order from this company i have sent over 5 emailsnow and still no joy so angry

Trying to arrange a return for 2 dresses not getting anywhere other than emails saying how busy they are and to send another email, absolutely shocking. Fingers crossed PayPal get it sorted!! DO NOT USE THIS COMPANY

Ordered 3 dresses. After 3 weeks they arrived in a Shein-bag!
One of the dresses also was on Shein for half the prize… and also, you have to pay for the return fee by yourself. Scam scam scam.

This company is a disgrace. Do not buy from them requested five times now for return label still non-presented.

They are supposed to refund me £65 because they never did from ages ago when their company went down but after I got the email about doing a claim they just ignored me:( I sent proof to recieve my refund and they just ignored it. They stole my money. I wouldn’t buy again ever.

I was given 30% off for life in a competition which has now been cancelled due to new management. Very disappointing and poor service to promise a discount ‘for life’ and then take it away due to management. Should consider the reputation of your company with new management and keep your promises.

Honestly didn't understand half of the negative reviews the new owners of Missguided received, they changed over from the last owners so of course they cannot fulfill your refunds/returns if the fault laid with the previous owners. They even had a solution for you to get your money back, yes it's more of a pain to contact your bank but at least you get the money back!
Secondly, some of those returns are from people who order 10 outfits to try on and then return them. You just clog up the system, plus is isn't environmentally friendly!
I did a recent purchase last Wednesday taking advantage of the 70% off, I wish I didn't look at all the negative reviews because it made me doubt that the parcel would arrive.
Yes, the parcel was delayed but their customer service team replied to my email promptly and they even sent another automated email informing everyone who placed an order that they were busier than usual.
When my parcel did arrive, the quality of clothes was fantastic (again, I shouldn't of believed all the negative reviews I read about the quality) I don't want to send any of my clothes back and I can't wait to wear them.
I can't wait to order again!

I have paid 18euro for next-day delivery. I was waiting, and after 5 days they told me it is out of stock, and they can not send it. It is horrible. If it is out of stock, then why it is on the website. It was for my wedding. I will never order from them again!

I didn't receive my refund within 21 days, went to the chat spoke to Nonhlanhla, who processed the refund straight away. Brilliant service

Brilliant service this morning on Misguided Chat just wanted an update on a refund and advisor Sithabile was fantastic and answered my query super efficiently and with great friendly chat all sorted within minutes. I love shopping with Misguided seriously professional and brilliant customer service !!

Beryl was very helpful in regards to my order :)

Very helpful and quick customer service via chat!

The customer service is very good. Sithabile was very helpful.

I received great help from Tina today. And although I learned that my package was lost, I must say that Tina was very helpful and responsive in the chat.
Great experience!

My problem was resolved by Noxolo right away.

Live chat easy to use - fast response